Baylor Scott & White Health

We're very sorry for the interaction you have had with the Ambulance Billing. Based on the reason you called an ambulance, it is [redacted] that is denying your claim. Whether or not you were carried to the Ambulance or walked on your own. Also, You have already filed a Revdex.com complaint and that...

complaint has been responded to and closed out. Please take this issue up with [redacted]. We have attempted more than once to collect from them. It is [redacted] that refuses to cover the charges. We cannot commit fraud unless we actually get paid for the services. Since [redacted] is not paying for the service, there can be no fraud. Thank you.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035.

Complaint: [redacted]
I am rejecting this response because: it's an automated message that does not resolve the isdue
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Using "policy" as an excuse for ignoring reality is not a reasonable excuse. Scott and White agrees I never received a Treatment or Observation room, but cites billing policy and my deductible as a reason for charging me for something I did not receive nor agree to paying.
Regards,
[redacted]

It is my understanding that this issue has been resolved since the rejection was first filed on February 16, 2015. Until told otherwise, Baylor Scott & White will consider this matter closed. Thank you.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035.       Tell us why here...

Complaint: [redacted]
I am rejecting this response because:As per our conversation on Monday, December 21, 2015, I would like to have Complaint ID #[redacted] remain open until all actions from Baylor Scott & White have been acquired. Since I needed to respond to the Revdex.com within 6 calendar days from Scott & White's contact with me, I only accepted their response ... It's not resolved yet. Scott & White said they were changing the code(s), resubmitting the charges to Blue Cross Blue Shield and taking my daughter's account out of Collections. I also requested a written document stating that my daughter's account was taken out of Collections. I spoke with the Manager of Patient Relations on December 16, 2015. As of today, December 22, I have not received any documentation, nor seen any resolution. It's only been several days, so I would like to give Scott & White more time to resolve this matter. I will contact the Revdex.com when Scott & White have completed all the agreed resolution to close this complaint. I appreciate all of your help regarding this matter. Have a Merry Christmas! Sincerely,Judy Toy

Thank you for bringing this matter to our attention. After having an opportunity to investigate we found that the 30.00 and 40.00 charges that were billed were actually left by the insurance company on order to cover the deductable. I hope this helps clarify the misunderstanding and I thank you for...

the opportunity to respond. Thank you.