Baylor Scott & White Health

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is the same canned response that they have given since the case was opened.  They claim that they are working with me but I can assure you that I am not getting any resolution to the problem.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The ONLY patient care information requiring patient authorization to release information is my own, regarding billing.   
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].        Tell us why here...

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Thank you for the update. I will forward to the appropriate persons.

I assure you the reply is not "Auto". It is being review as stated in the response. Therefore, again...Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Contrary to what you think, you were directed to the correct department. We are facilitators of resolution. Your information was sent to the appropriate department to respond to your concerns. Thank you for providing your feedback.  Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Complaint: [redacted]
I am rejecting this response because:This case is not resolved.  I have not received any information from Scott and White other than they said they were going to appeal the charges from Seton.  Today I received an appeal form from Scott and White with no explanation of what it is for and why I need to fill it out.  There are four pages of legal disclaimer included that do nothing to explain what the appeal form is for.  This is ridiculous.  I have never experienced an insurance company refusing to pay their bills.  I can see that this is just an endless cycle of delay.  It looks like a complaint to the Texas Department of Insurance is in order. [redacted]
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.  BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Complaint: [redacted]
I am rejecting this response because:they say one thing and do another .they only tell me that they won't pay  it because it was out of network. They seem to forget that I had no choice but to go get them filled. do theyreally expect me to not get the meds that their drs. Prescribe? 
Regards,
[redacted]

Thank you for bringing this to our attention and I am sorry you felt you had to take this route when there are so many people here willing to assist you. As I understand it, you have been contacted and informed that we had found the error and had it corrected. If in the future you should...

require anymore assistance, please contact Customer Service or the Department of Patient Relations. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received a call from them agreeing to meet all the desired outcomes I requested. Please accept my sincere thanks for the quick resolution. I will follow up with them about similar billing errors for my kids that has been ongoing for 3 months and will issue another complaint if false promises are made again.
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]

Complaint: [redacted]
I am rejecting this response because:I have and am once again giving valid authorization for BSW to release information regarding this complaint. I personally have already given copies of the billings to me (names & acct.s deleted only) to Revdex.com showing what a mess BSW accounting is in.Since submitting my complaint to Revdex.com, I have received another billing summary that shows BSW once again issueing a refund of $31, then they "zero" it out.  NOTE: To date, 6 months after DOS, I have not received ANY refund from BSW.I believe they intend to continue with the run-around in hopes I will give up. I won't, now it just the principal that they shouldn't treat a cash patient in this manner, I certainly can live without the $31 they have dangled and never produced! No other business that I know of would be accepted if they ran their business in this manner. Customers having to fight for even the smallest refunds! Social Media would be all over them!They, BSW,  accept Medicare and write off hundreds of dollars (example: wife was seen by BSW and they charged Medicare $490, Medicare and her secondary allowed and paid $59.60. BSW wrote off the difference. Cost of doing business with Medicare. So I guess cash patients and other Insurances have to carry the load and get the shaft!
Regards,
[redacted]

Thank you for bringing this to our attention. Review indicated that we have been trying to reach out to you to resolve this issue. The contact information we had was incorrect and I apologize. We will be making more attempts to contact you. Thank you.

We regret the frustrations you are enduring, however, have you checked with your insurance provider. I am certain there is an error. Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws...

generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.  BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.  BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].