Beard Czar

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experienceI am sorry to hear that you were not satisfiedI have reviewed the account and I do see that as of 09/09/an order for a complimentary shipment to be sent to you
was placed and as a courtesy today we have issued a full refund for the cost of the products in the following amounts, $and $Please allow 3-days to see the refunds reflect in your accountI hope you have a great day. Please let us know if we may be of any further assistance. Thank you for contacting Customer Support, Mindy

***,I have reviewed this complaint and would love to be able to provide a resolution but am unable to locate the charges you are speaking of The only account we found with the information provided was an account that was only charged for shipping and handling of $ You called
into customer care and canceled 08/05/by Christina in customer service I searched by the email provided as well as your zip code and last name just to make sure I was not missing another account You have not been billed for anything outside of the shipping and handling from what we show in our billing systemI had one of our customer service agents reach out to you today and it seems there may have been some confusion you asked that we respond and let you know this information I hope this resolves the concern today have a great day!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

SCAM..charged for the bottle but after days of a trial period charged Nothing on website about thisWhen calling customer service refused a refund and we're rude and hung up on customerThey need to be shut down and called out on the con artists they are!

Dear Danny,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing As a courtesy we have refunded the account in full and you can keep the product we
encourage you to try it I hope this resolves your concern today I hope you have a good day!

Dear *** and *** ***,As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and
decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.As a courtesy, we have issued a full refund for the charge of $back to the account that was used to place the orderPlease allow 5-business days to reflect. I hope this resolves your concern today I hope you have a good day!

Very disappointed with the service from this companyI have been hung up on THREE TIMES by there customer serviceI was flabbergasted when they did thisMy husband as well signed up for the free trial and it was also not clearly stated that the full amount would be charged to the accountOn top of that there were only pills in the bottle but I've been told over and over again that it was a day supplyI have no problem paying for the trial that we received but why would you charge for the pills againSo completely upset and disappointedAll we wanted was a refund, everything was a big misunderstanding, but after being treated so negatively by the customer service I cannot see past this and will never be ordering from this company, I will be reporting them on multiple websites, telling my friends and family about my experience, and also taking to social media to express and bring to awareness this SCAM!!!

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in
full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Customer Complaint ID#*** Good afternoon, Beard Czar was testing an outbound calling system to potential customersWe are now seeing the after affects and we are not pleased with the results eitherWe will no longer try this system for potential customers or this customer.We deeply
apologize for the inconvenience. Beard Czar

Dear ***,
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfiedWe are unable to locate an account with the information you providedPlease provide
the name, email address, and if you have an order id #, so we may locate the account. Thank you

Donald Chesley,
I have reviewed the details of this complaint and am sorry that you were unable to get to speak to a supervisor. The agent should always provide you one as requested. I have refunded you that charge in full please allow 2-business days to see that
refund

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedOnce money has been credited back to account, I will be satisfied
Regards,
*** ***

Donald Chesley, I have reviewed the details of this complaint and am sorry that you were unable to get to speak to a supervisor. The agent should always provide you one as requested. I have refunded you that charge in full please allow 2-business days to see that refund

*** ***
I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I went ahead and refunded the account in full
as a courtesy and resolution todayI hope this resolves the concern have a great day!
Customer Service Manager

Dear *** and *** ***,We do apologize if you did not receive our original response, as we were informed you accepted the refund as a resolution and the complaint was closed on May 09, as resolved as we have already issued a refund for $back to your Visa card ending in *** 05/08/Trans-ID: *** we have provided the original email below, please let us know if you need any further assistance.Desired Settlement: RefundI want my refund now of $89.00Monday, May 8, 2017Dear *** and *** ***,As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.As a courtesy, we have issued a full refund for the charge of $back to the account that was used to place the orderPlease allow 5-business days to reflectI hope this resolves your concern today I hope you have a good day!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
That is the resolution I had originally hoped for and am satisfiedI thank everyone involved for the resolution

Complaint ID *** We are in receipt of your complaint and we are very sorry for the customer service you receivedWe will work with our call center staff in order to improve our customers expectations with our company. I ca see that *** *** was refunded the $at 8:@6:
pmI would hope that *** *** has received the money back into his account by today. Again, I am very sorry for the outcome and we will work on improving our call center. Thank you, Beard C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***