Beard Czar

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and I see that you placed a chargeback on this charge.  Once a chargeback is...

filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

[redacted], Thank you for sharing your concern with us we appreciate the feedback.  As a resolution today we refunded the account in full as requested have a great day!

[redacted],What we were advising is when we tried to refund the account to resolve the concern today we received an error.  The error we got we normally do not see unless the charge has already been disputed with the bank.  Please let us know if you have already contacted the bank about the charge.  If you have not then we can try to see what we can do by escalating the situation.  We are here to resolve the concern if we are able to please advise.

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied. Per your tracking information at www.usps.com using tracking number [redacted] Your item was delivered...

at the front door or porch at 4:39 pm on June 14, 2017 in WEST SACRAMENTO, CA 95691.I have reviewed the account and I see that you placed a chargeback on this charge.  Once a chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more and I hope you have a great day!

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Once money has been credited back to account, I will be satisfied. 
Regards,
[redacted]

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the...

order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.As a courtesy, we have issued the following refunds back to your Master Card ending in [redacted] $89.99 Trans-ID: [redacted]$89.99 Trans-ID: [redacted]$89.99 Trans-ID: [redacted]Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[redacted], I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day! Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received my refund in full and consider this complain resolved. Thank you for your prompt response in the matter. One thing to note, through the entire experience of the complaint, all three customer service representatives were very polite and professional when working with me.
Regards,
[redacted]

Dear [redacted])As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if...

you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.As a courtesy to the customer, we have issued a full refund for the charge of $89.99 back to your account you used to place the order, please allow 5-7 business days to reflect.  I hope this resolves your concern today I hope you have a good day!

[redacted],I am sorry for any inconvenience I have reviewed the account and refunded the account in full to resolve.

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

They said it was a free trial, ordered it, took about a week to ship and a week later I got charged for $89.99 saying that it was a 14-day trial period for a 30 day supply. After contacting customer service they told me there was nothing they could do and wouldn't refund my money. The product sucks, no visual difference since I started taking it, company scams people for an easy $89.99 that's basically in the smallest of prints in the agreement.
Don't buy product from them! The ingredients can be bought at any local pharmacy for less than half the price.

Case#12124402There is still no response from this company about if it was reshaped or my money being refunded. They cancelled my order and I have not yet to receive any response.[redacted]
** [redacted]
[redacted]

[redacted] I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy...

and resolution today. I hope this resolves the concern have a great day! Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] is my underage (17 year old) son. He DID NOT place the order as we were both in the hospital with his son having a procedure at the time. AND the 0588 number is MY cell phone not his and he has no access to it.And I sure as hell don't need beard formula.  I placed the complaint as it is MY phone and MY address that it was sent to AND we did not order it.  I am APPALLED that you are blaming US who didn't place the order. We are not in another state- I think you said Pennsylvania anyway. We are in MICHIGAN so the IP address is wrong. Plus your rep quoted 3 charges totaling the listed price. Someone is either lying about the order (not us) OR someone is screwing around (not me OR my son). It wouldn't have been so bad but your customer service reviews are awful and the same thing happened to US.  It is all over the web. I have your damned bottle of stuff that came with NO invoice whatsoever. I will send the freaking thing back if need be.

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied. Per your tracking information at www.usps.com using tracking number [redacted] Your...

item was delivered at the front door or porch at 4:17 pm on January 18, 2017 in LOS ANGELES, CA [redacted].  After reviewing the account I see that you placed a chargeback on this charge.  Once a chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and it appears we have already issued the requested refunds back into...

your account on 03/31/2017- Refunded - $89.99 Trans-ID: [redacted] and- Refunded - $88.99 Trans-ID: [redacted].  Please allow 3-5 business days to see the refunds reflect in your account.  I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: thank you for resolving the issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]