Beard Czar

Dear ***,
I am sorry for any inconvenience or confusion when it comes to the trial that was signed up forWe want you to be able to try the product and see the results our customers are seeingAs a courtesy we have refunded the account in full and you can keep the product
we encourage you to try itI hope this resolves your concern todayI hope you have a good day!
Please let us know if we may be of any further assistance.
Thank you for contacting Customer Support,
Mindy

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in
full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

I purchased Beard Czar through a ad on Facebook (getbeardczar.com). When you go through the purchasing system online it states you will be sent a 30day supply free of charge and you are only to pay shipping and handling, which was $4.95. Then once you put in all your payment information it brings you to another page to confirm your purchase. The confirm button is right after where it says your being shipped 30day supply of Beard Czar for $4.95. However 15 days later I was charged $89.99. I called to see why I was charged and was hung up on every single time. I called 4 times in one day, every single time I was spoken to very rude and when I would ask to speak with a supervisor they would hang up on. I was also told they don't do refunds to anything that has been open, but on the website it sates I spoke with 4 different people and had the same results. I was never able to speak with a supervisor however they told me that on the website it "CLEARLY STATES" you are given a 14 day trail period and if you do not cancel and send by the item in 14 day you will be charged in full. I was unable to find this anywhere in clear site on the website. I had to ask her where it was. I found it way at the bottom of the page under a link labeled terms and conditions. May I remind you there is no box you check or anything that says you have read terms and conditions, nor does it even say to read them as I couldn't even find them. However under terms and conditions it states under number 10 what the lady had told me over the phone. I feel this is set up this way to make people think they are getting their first bottle for free just so that they can really be charged the whole price. They know people won't go and see the terms and conditions as they have them hidden at the bottom of the page. I also found it to be extremely unprofeccional on how there customer service treated me when I called. I would never and will never use or recommend this product to anyone.

Dear [redacted], Thank you for contacting us.After reviewing your account and attempting to refund you, we are receiving an error. The type of error we are receiving indicates that a chargeback may have been processed with your financial institution. Unfortunately, we are unable to refund you at this...

time.  Thank you

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I would like to apologize for the inconvenience this has caused [redacted], it is never our intent to have dissatisfied customers. I have attached a listing of events from the computer system which shows what the customer ordered, when it was ordered and the time frame as to when the items were...

billed.  Order [redacted] is listed at 88.99 and was reduced per the customers authorization to 62.29. The order has been refunded.Oder  6106441 is listed at 89.99 and was reduced per the customers authorization to 62.99. The order has been refunded.  The above two orders are the items that re-billed 14 days after the initial trial. All other items were part of the initial order which was placed on 8/11/2016  Please let me know if you need any further information. Again, I would like to apologize for any inconvenience this has caused. Customer Service

[redacted]Thank you for contacted us we apologize for the confusion when it came to this order.  From what I see you thought you were on a trial and were billed.  We will refund the account in full today to resolve this complaint.  Please let me know if you have any...

questions.

I cannot explain as to why the orders came through, all I can provide is the back up (which I had attached in my first response). Our database runs between 200 and 1000 sales a night. We would in no way shape or form create an order. Perhaps the customers identity was compromised? I honestly cannot say. All I do know is what our system tells me and I have no personal value to that information, it is simply an e-commerce customer transaction.I do not know what more I can do to relieve the situation. We have refunded the money as requested and we have taken the calls, reprimanded the agent and retrained the agent on this type of call.Please advise as to what more can be done to come to a closed resolution.

[redacted]Thank you for reaching out to us and letting us know your concern we have refunded the account as requested and the account has been canceled.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. We want you to be able to try the product and see the results our customers are seeing. As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it. I hope this resolves your concern today. I hope you have a good day!Please let us know if we may be of any further assistance. Thank you for contacting Customer Support, Mindy

[redacted],I thank you for contacting us and letting us resolve your concern.  I am sorry for the confusion that may have happen with this trial we want you to enjoy the product and be satisfied so I have refunded that charge in full to resolve that a great day!

[redacted],Thank you for contacting us so that we can provide a resolution.  I have reviewed this account and see that our email team refunded you for the two most recent orders as of 03/17/2016.  To fully resolve this concern I have refunded the other to charges.  So at this...

time your account has been refunded in full and canceled.  I hope this resolves this complaint and concern today have a great day!

We are very sorry for the customer service this person received. We have refunded the charges and have contacted our customer service company, reprimanded and asked that the customer service representative be trained in order to prevent a future occurrence. We are very sorry for the...

inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] That is the resolution I had originally hoped for and am satisfied. I thank everyone involved for the resolution.

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full.  Please...

allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

This is in response to complaint ID#[redacted]We at Beard Czar take our customer issues very seriously. First and foremost I would like to apologize for the way the customer call was handled. Our customers should never have to "negotiate" a purchased item. We have contacted our customer service...

company in Phoenix Arizona, listened to the call and have re-trained the employee which took the initial call.I have attached the orders which resulted in the above Revdex.com complaint. As you can see the two orders which were placed were refunded on August 18, 2016. The original orders were placed on August 14, 2016. Out of the five orders placed three orders were declined via our gateway and the other two orders were refunded. None of the orders total the $29.89 referenced in the complaint.Upon further research I found that the order was placed by [redacted] not the Meg Fuller listed on the complaint. The orders were placed from a prepaid card on 08/14/2016 at 11:15 and 11:16 am.  The orders were placed using an AT&T android device with a phone number of [redacted]. The IP address used was [redacted] in Harrisburg PA.I feel as though the orders were placed via [redacted]'s device and [redacted] will receive the two products shipped free of charge since we have indeed refunded the money.  I feel as though we failed only with our customer service company and we have taken steps to remedy that situation. Beard Czar has followed the appropriate customer service guidelines and have refunded the money and have not asked that the product be returned.Thank you, and I look forward to your response regarding this issue. Beard Czar

Dear [redacted] ,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full.  Please...

allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!