Beard Czar

Dear [redacted] ,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the...

order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.As a courtesy, we have issued a full refund for the charge of $89.99 back to your Visa card ending in [redacted].Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear [redacted], I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it. Please allow 5-7 business days to reflect back into your account $88.99 Trans-ID: [redacted] and $89.99 Trans-ID: [redacted] I hope this resolves your concern today I hope you have a good day!

AWFUL! SCAM!!! My husband heard about this on the radio and so he purchased it. He thought it was ONE bottle for $4.95. I saw three charges in my bank. One was from [redacted] another was [redacted] and then the last was [redacted]. When I looked it up, I saw on their website it said after the trial it would charge $90 so I immediately called and cancelled (2 days after the original purchase date). When I spoke with them they said he ordered TWO different bottles and that's why they charged two and that there was another $1.95 for shipping (even though I thought the $4.95 was supposed to be the shipping charge to begin with!) We got the supplements and then 5 days later I saw a charge from [redacted] for $20.20. I didn't recognize this when I looked it up as it was for a web design company. When I called the number, the man who sounded like he was not in the USA, said that it was for the beard supplements. I complained and supposedly they are going to refund our money... I'm waiting to see if that happens. I had already reported the card to the bank as I assumed this was a fraud charge. Also, one of the bottles they completely covered a separate label for the product!!! How am I to know that what is in the bottle is actually what they say?

[redacted],
Thank you for contacting us so that we can provide a resolution.  I have reviewed this account and see that our email team refunded you for the two most recent orders as of 03/17/2016.  To fully resolve this concern I have refunded the other to charges.  So...

at this time your account has been refunded in full and canceled.  I hope this resolves this complaint and concern today have a great day!

I ordered 1 product from this company and was sent 2 separate orders and had to deal with both of them separately. The bold print says a 30 day supply and nowhere did I see the fine print from the link it sent me to from Facebook. I was worried of being charged more than I agreed to so I visited their website and it is a good thing I did. I read about the 10 day trial +4 day shipment and having to call in to cancel to avoid being charged. I feel that 10 days is not an adequate time to see results from the product and feel forced into paying a rate to t his company for the product. Nowhere in the packaging or on the "Man card" that they send you does it speak of the return policy. After cancelling one of the products (the one I never wanted nor ordered) it says I have 30 days to return the unused product to avoid being charged full price but then gives a date it needs to be received by as being 21 days from today. This is not being truthful as a company and I will not order anything from them again. I don't even want the other order but do not know if it works or not so feel I'm forced to keep it and pay a ridiculous amount of money for it (and that was at a "reduced" rate).

[redacted],I have reviewed the information provided in this complaint a well as your account.  I will be coaching the agents after I review the phones call you mentioned.  I am sorry for the experience you had and would like to advise you I have refunded you in full and the account...

has been canceled.  You should receive an email confirmation to the email you provided confirming the account was canceled.  I hope this resolves the complaint today and wish you a good day!

Complaint ID [redacted]
 
We are in receipt of your complaint and we are very sorry for the customer service you received. We will work with our call center staff in order to improve our customers expectations with our company. 
I ca see that [redacted] was refunded...

the $44.49 at 8:22 @6:58 pm. I would hope that [redacted] has received the money back into his account by today. 
Again, I am very sorry for the outcome and we will work on improving our call center.
 
Thank you,
 
Beard C[redacted]

Bought the free trial paid the 4.95 shipping. I used my debit card and downloaded a mobile calling app so they wouldnt have my real phone number. Called and asked customer service some questions, including whether there would be recurring charges. I was told there was and I could cancel once I got my products. 2 days later I got a call one the number I used from an Indian guy saying he was from ups and needed me to confirm all my credit card info and address and name and stuff. When I asked why he said the packages were messed up and needed me to confirm. I told him I wasn't comfortable confirming all my info over the phone. He instantly hung up and would not answer my calls. I called in for customer service again and the woman told me they DO NOT GIVE OUT PERSONAL INFO. (even though he called me on the number that I only used for their company). She told me she'd cancel my subscription and let me keep the products I got for my 4.95 trial instead of having to send them back. I asked to talk to a manager and she said supervisors don't take calls. I replied by telling her I need to talk to a manager and she hung up on me. I called back and asked for a manager and was again told that they don't take calls. I told her I was contacting the Revdex.com and what happened with my personal information and she said she'll see if a manager was around. After 15 mins waiting on hold she told me they refunded my shipping and that in the terms and conditions it stated that they can give my information (personal and credit card) to other companies for marketing (even though this guy that called me wasn't selling anything. Just stole my info.) I told her I was contacting my lawyer and she hung up on me. This company needs shut down.

[redacted]
Thank you for contacted us we apologize for the confusion when it came to this order. From what I see you thought you were on a trial and were billed. We will refund the account in full today to resolve this complaint. Please let me know if you have any questions.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

After seeing this on my f[redacted] page I was very excited about the free trial, After receiving the free trial,15 days later, my credit card was charged $100 for not canceling my subscription. I called customer service to resolve the issue but all I got was attitude,I demanded to speak to a supervisor, the rep told me there was no supervisor available and hung up in my face, I called back, the rep told me I wasn't talking to a supervisor and I needed to stop asking for a supervisor. I'm aware that customer service reps can be kind of rude..but I have never been talked to like this or treated so badly.The company took my money and told me sence I didn't cancel my subscription they charged me for the free trial, which made know sence. I don't encourage any man to purchase, try out,or even consider using there product. and the thing is I don't think the product is that bad, but there customer service and the way they treat people is ridiculous. I hope the company fails and no one using or orders there product.

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],
What we were advising is when we tried to refund the account to resolve the concern today we received an error.  The error we got we normally do not see unless the charge has already been disputed with the bank.  Please let us know if you have already contacted the bank about the charge.  If you have not then we can try to see what we can do by escalating the situation.  We are here to resolve the concern if we are able to please advise.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]