Bedroom Furniture Discounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
my sofa has yet to be repaired or replaced.  THAT will end this issue; however, in defense of BedroomFurnitureDiscounts.com, I will say that they HAVE been communicating with me AND I have an appointment scheduled for March **for a technician to come and look at the sofa.  I am hopeful that the sofa will be properly repaired OR replaced OR refunded (with they're taking the old one with them) at that time.
Once Jackson Furniture honors the 12 month warranty I have on the item, I will suspend my complaint with the Revdex.com.  Unfortnately for BedroomFurnitureDiscounts.com, they are the agent that has to enforce the warranty as that is the agreement with Jackson Furniture.
I am confident that this issue will be resolved soon but, until it is, I'd like to keep the complaint open as 1) the item is still broken and unrepaired or replaced and 2) I notified the company on February ** of this issue and we are now moving into the **month of my having a problem.
I appreciate the assistance of the Revdex.com with this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear [redacted] is not happy with her furniture. We would be happy to order a brand dresser for the customer at the best possible discount. [redacted] may contact our Sales Team at ###-###-#### to order a new dresser. 
Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 The company cannot be specific about WHEN the CORRECT FUNITURE will be delivered, I WANT A REFUND!  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:
 
Bedroom Furniture Discounts is sorry to hear [redacted]' furniture did not arrive in perfect condition, as we strive to work with our delivery partners to thoroughly inspect all pieces prior to delivery.  Going forward, we will work more closely...

with our delivery partners to ensure all furniture delivered meets our customers' standards and expectations.
 
As compensation for the issues regarding [redacted]' order, we are mailing her a check for $200 to address any repairs needed to be completed locally so she may enjoy her furniture with 100% satisfaction.  To check on the status of her refund check, we encourage [redacted] to contact our Accounts Payable Department at ###-###-####.
 
Kind Regards

To Whom It May Concern,The customer will be contacted within 10-14 business days to schedule delivery. We deeply apologize for the delay.Kind regards

Dear [redacted],
Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to delivery. We are solely a distributor and not a manufacturer, and therefore we do not...

stock merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens, it is noted and we take the appropriate steps to rectify the matter.Upon delivery of the merchandise on March [redacted], the customer refused the Ashley Catalina bed and Hooker Sanctuary bed due to damages and missing parts. We ordered replacement parts for the Hooker Sanctuary bed, which are scheduled to ship from their warehouse on June [redacted]. Once the parts ship, we will expedite delivery to our customer. Additionally, we have filed a claim with Ashley to issue a full refund for the bed. Should the customer wish to return other items, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy(attached).
Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.
Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.
We apologize again for any inconvenience our customer has experienced. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.
 
Kind regards

To Whom It May Concern,The customer ordered a bed on August **, 2016, and received delivery of the merchandise on August **. Upon delivery, we ask customers to inspect furniture to ensure all merchandise is delivered in acceptable condition, and to note any issues, damages or defects on the Proof of...

Delivery form to be eligible for free replacements.Per the Proof of Delivery form attached, the merchandise was delivered in acceptable condition. Customers may return the merchandise within 15 days of receipt for a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy attached. We issued this refund on September **.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts is not currently offering 50% off any of our products. Our current Spring Sale is offering the following (sales banner attached):Silver Sale: Spend $1000-$1499, Get $50 offGold Sale: Spend $1500-$2499, Get $75 offPlatinum USA: Spend $2500-$4999, Get $150...

offDream Sale: Spend $5000+, Get $300 offWe apologize for any confusion regarding this sale. Should she have further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Sales Team at ###-###-####.Kind regards

I had ordered a 13 pc dinning set and the quality was as it was expected as the price was very affordable. The costumer service represented (Adrian) was wonderful to work with and kept me posted throughout the process up until the delivery as I was under a time frame and needed to keep a tight schedule. I will order again from Adrian and Bedroom Furniture.
Thank you, [redacted]

To Whom It May Concern,
Discount Living Rooms regrets to hear of [redacted]'s disappointment regarding the delivery time of his furniture. We strive to work closely with our delivery partners to have our customers' furniture thoroughly inspected and delivered in an expeditious...

manner. Our Customer Success Team is also revisiting our Back-Order Follow-Up Procedure to ensure all our customers are informed of delays in a timely manner and send them updates regarding their orders as soon as they become available.
Discount Living Rooms regretfully cannot issue credit for the White Glove Delivery Service provided due to the large discount initially applied to [redacted]'s order. Should he have further questions or concerns, we encourage [redacted] to contact our Customer Success Team at ###-###-####.
Kind regards

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise. We work closely with our delivery partners to ensure all items are thoroughly inspected prior to delivery, and that all damages are properly documented. We will revisit our policies...

and procedures with them to ensure these standards executed going forward.On June *, the customer informed us he refused the bedroom set due to issues with the headboard. We have ordered a brand new headboard from the manufacturer, which is currently at the local delivery company along with the rest of the bedroom set. The customer will receive a call from the delivery company the week of August ** to schedule a delivery date and time frame.Bedroom Furniture Discounts apologizes again for any inconvenience that was caused by this issue. Should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],
Bedroom Furniture Discounts deeply apologizes for the damages to our customer's furniture, as we know it can be frustrating to learn of damage to merchandise prior to delivery. We are solely a distributor and not a manufacturer and...

therefore do not stock merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens it is noted and we take the appropriate steps to rectify the matter.
When the customer informed us of the issues regarding the bed that was delivered to her home on February [redacted], we immediately contacted the manufacturer to for further investigation of this particular item to determine an appropriate resolution. We strongly encourage all customers to note any damage(s) on the Proof of Delivery form at the time of delivery. Per our Returns & Cancellations policy (attached):
Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.
Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition. 
We stand by our products. You will not be charged for the redelivery of any previously damaged products. We reserve the right to fix damaged or defective pieces at our discretion.
Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.
Additionally, we have ordered brand new nightstands from the manufacturer, and will expedite these items to the customer as soon as they become available from the manufacturer's warehouse.
 
We apologize again for any inconvenience this order has caused our customer. Should she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
 
Kind regards

Dear [redacted]Discount Living Rooms is sorry to hear the customer received the incorrect sofa set. Our sales manager will contact the customer today to finalize the sale of the new leather living room set, and we will issue the customer full credit for the set that was delivered and apply this...

credit to the new sale. Should the customer wish to discuss this in more detail, we encourage her to contact our Sales Team at ###-###-####.Kind regards

To Whom It May Concern,Bedroom Furniture Discounts is sorry to hear of our customer's frustrations regarding this order, as we are disappointed when furniture is delivered with damages. We will revisit our Policies & Procedures with all of our delivery partners to ensure all merchandise...

is thoroughly inspected prior to delivery, and that damages are properly documented and conveyed to the customer as well as Bedroom Furniture Discounts.On October **, 2014, the customer called Bedroom Furniture Discounts to report damages to the chest, headboard and dresser. We immediately contacted [redacted] to order a replacement chest and headboard, to be shipped as soon as possible. These items are currently at the local delivery company undergoing inspection. The customer was scheduled for a service call on November * to repair the issues with the dresser. Our [redacted] is currently reviewing the details of this order to determine the appropriate compensation to the customer.Bedroom Furniture Discounts apologizes for the inconveniences regarding this order. Should the customer have any further questions or concerns, we encourage them to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear of the issues [redacted] has had regarding her bedroom set. We strive to alleviate any and all customer concerns and issues thoroughly and expeditiously. 
Our Customer Success Team is currently...

working hard with the furniture manufacturer, Pulaski, to replace all damaged items so our customer is 100% satisfied with her bedroom set. We have ordered brand new side rails that will be sent directly from Pulaski to our customer for installation. The furniture technician will also repair the nightstand light at the time of installation of the new side rails.
We apologize again to [redacted] for any inconvenience these issues have caused and will continue to work hard until her bedroom set is in perfect condition. If [redacted] has any additional questions or concerns, we encourage her to contact our Customer Success Department at ###-###-####.
Best regards

I had a great experience with [redacted]. The process took as long as expected. I am happy with the quality of my furniture and the delivery company was very professional.

Dear [redacted],TV Stands Outlet has contacted the manufacturer regarding the quality of  merchandise that was delivered to the customer so they may open an investigation as to why the pieces delivered were defective. As stated in our Returns & Cancellations Policy: "Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts." You may view our full Returns & Cancellations Policy here: http://www.tvstandsoutlet.com/easy-return-policy.On April *, TV Stands Outlet refunded the customer $500.00 for any inconvenience she may have experienced. Should the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Their story is a flat out lye.  Their policy form represent no prove fo their argument an never will since it is fabricated  (unless of course they are about to falsafy and manufacture statements on my behalf--at this point I wouldn't put it passed them!) The merchandise was not delivered after months of it being ordered; there was no cancellation on my part on March [redacted] AT ALL.  Delivery was never attempted, the only exchange of physical form is them taking my money and providing zero merchandise.  You have my documentation on the matter. I have never dealt with such unscrupulous "business" in my life.  Hundreds of dollars in exchange for nothingness and quite a bit of frustration.    An entity like this is a disgrace to any industry and should not be allowed to exist. I demand my money back.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],This is not a promotion we are currently offering, and are unable to issue the discount to this customer.Kind regards

Dear [redacted],As stated before, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bank. Upon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping- per our Returns & Cancellations policy.Kind regards