Sent: Monday, February 23, 9:AM To: drteam Cc: drteam; s [redacted] ; a [redacted] ; r [redacted] Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Dear Sir/Madam We confirm having done the needful as per our procedure and in full concurrence with customer Customer signed that in the event of cancellation of sales she would be subject to % restocking fee A SIGNED DOCUMENT IS ATTACHED FOR YOUR IMMEDIATE ATTENTION The refund has already been given to customer This complaint should be treated as RESOLVED CATEGORY Thanks Raj
Dear Sir/MadamWe refer to the issue of customer on the invoice [redacted] .The items were sold to Mr [redacted] and we do not have any business relationship with Ms [redacted] , the complainant.The customer paid part amount by way of cash and part of the amount by debit card.We confirm having refunded the amount by check # for $ in the name of Mr [redacted] Earlier this amount was paid by him as cash.In regard the payment on debit card, we requested the customer to bring the original card to enable us to refund the amountThe customer needs to get in touch with our showroom to get the refund on card so that this issue can be over ASAP.It is pertinent to mention that due to security reasons, the merchant provider will not be able to refund the amount on the other card, which customer wants to provide.For any question please feel free to contact us.BEL Furniture
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you [redacted] update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The furniture we re-selected was delivered to our home on the delivery date set up
Dear Sir/MadamIn order to resolve this issue we are sending a copy of this e mail to our showroom and also accounting department to issue refund check to the customer for the [redacted] not accepted by her The customer needs to bring the [redacted] back to us for immediate credit in her account/issue refund checkThe customer cannot have the merchandise and the refund at the same time We need to have the merchandise back in our warehouse to get the refund given to her immediately We are working to solve the problem at the earliest [redacted] ***, please make sure items are back before requesting the refund [redacted] , please arrange to issue refund check after confirming the above facts from [redacted] ***.Thanks***
Dear Sir/MadamWe are trying to help the customer and there is no way our customer service department had any arguments with the customer.To make the things going in the right way, we highly suggest that customer may talk to our customer service department to report the issue for their action in the matter.However, for any inconvenience caused to customer, we sincerely regret though we are not aware of the actual at this time.There is no reason that the customer be not satisfied.Please advise customer to get in touch with our customer service department at the telephone # given in our earlier message.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice [redacted] As per his request his sale has been cancelled and full refund has been given to him on his credit card on 05/11/2015We do not owe any amount to this customer and there is no issue whatsoever in regard to full refund to his account.Thanks***
Dear Sir/MadamWe refer to the above case The customer bought furniture items under invoice # [redacted] Today we confirm having REFUNDED $ to the customer through [redacted] .The official of the [redacted] confirmed having received the request and will process REFUND TODAY ITSELF.The e mail received from her is as under :- Thank you Raj, I will get this processed today On Thu, Feb 26, at 11:AM, [redacted] wrote: Ms [redacted] Please refund $ to the customer [redacted] The other information is given in the attached invoice.ThanksRajTrust this will resolve the issue once for all.ThanksBEL Furniture
Dear Sir/MadamThe customer originally bought the mattress under invoice [redacted] on 03/25/2015.Though there was no problem with the mattress, but customer wanted an exchange and wanted to buy higher value mattressOur showroom agreed to exchange though the matttress was used for some days Looking at the % customer satisfaction we exchanged with another set of mattressThe New Invoice under reference # [redacted] for new purchase The items exactly selected by the customer were delivered Now per our customer service department the customer wants another exchange which is not possible as the mattress is in constant used for the last one and half weekPer Law the used mattress cannot be sold and in view of this fact we are unable to accept the request of customer for another exchange.As Better Business Bereau we will appreciate if you can kindly convince the customer on this aspect.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice # [redacted] Per confirmed information from showroom that customer already picked up the missing part( corner)from them on 01/17/2015There is no issue whatsoever now.Trust this information will help in having treated this case as resolved.ThanksBEL Furniture
have not spoken to anyone from bel furnitureThey need to issue an immediate refund, They need to pick up their defective items immediately pleaseI expect a full refund including delivery chargesThis is a fraudulent companyThey have never contacted me I contacted then on manny occassion but it was to no avail.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Dear Sir/MadamAt the outset we like to place on record that our customer service manager called and the phone was picked up by some gentleman.He hanged the phone half way through while she was trying to give the third option, which in fact was the refund for the one of the [redacted] not liked by customer.The customer needs to go to our showroom to get the refund.We are sending a copy of this message to our showroom to provide refund for one of the [redacted] to the customer.Trust this clarifies our stand We are working to satisfy the customer.Thanks***BEL Furniture
Dear Sir/Madam The customer bought furniture items including the mattress under invoice # [redacted] on 09/14/2013The customer was refunded the delivery fee at that time.We have no reported problem on the mattress till date The issue is now being reported after and 1/yearsThe customer needs to contact our customer service department at [redacted] *** [redacted] .At this moment we do not have any record of customer's calling our customer support department for mattress issue.Trust this will clarify our situation and position.Thanks ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint -----Original Message----- From: DAMIR C [redacted] [mailto:dc***[email protected]] Sent: Wednesday, March 11, 12:PM To: drteam Subject: complaint ID [redacted] Hello I realize that my complain was closed because I did not respondBut BEL FURNITURE was holding on the response and responded late on my phone callTHEY HAVE not fix anything , and now they even threaten me that they will NOT service my stuff any longer without feeFurniture is less then year old and its under warranty from them , plus I bought years extended warrantyI have the email from BEL customer service stating that they WONT fix after this final service, that is now scheduled over month from today months warranty Furniture have years extended warranty My wife and cousin show the tech that hook was broken (Tech ignore it) I still have old chair that was sold to me as part of first set that was aimed damaged by BEL and I was offer re-selectionThey will not accept it back (Refund was NOT an option) Now they saying is out of warranty How? First set was replaced with brand new and I paid the difference, that was months ago Please re open the case and make them do the right thing to the consumer Thanks, Damir C [redacted] Please read their email in full: FROM BEL FURNITURE: MrC***, On the previous email I explained to you bracket issue was not reported upon serviceIn fact nothing has been reported on past service notes that you, made a claim or that tech made a report on the bracket issue However when the parts are received we will send parts through our service tech so he can look at the bracket issuePlease make sure you are there or someone who is aware with all the concerns that you are having with this setThe service tech will make sure to look into all your concerns as long as you let him know what he needs to doWe look forward to once and for all taking care of your concerns and satisfied your needs upto where our companies policies allows us to Once the parts are delivered and the tech services your furniture, I am informing you we will no longer keep providing service to your home without a service fee as you have been out of warrantyRegarding the reclining chair I remain in the same position, there is nothing we can doHave a great day Sir Thanks, Claire Bel Furniture Customer Service Westpark DrHouston Tx, (832)358-ext Regards,
Dear Sir/MadamAt the outset we like to clarify that customer is being refunded $ not $as claimed in her representation to Revdex.comWe arranged delivery at her residence and paid the actual delivery charges to outside contractor Since we already incurred delivery expenses, the refund to customer will not acceptedThis will not be justified from any angle.The customer needs to check in her account today or tomorrow to get the amount available for use Generally it takes hours to appear in the customer's credit card but from our end, the refund has already been given.Trust this clarifies.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice *** on 08/29/2014The technician visit completed on 11/20/but the customer complained problems again in the exchanged set.We have scheduled the technician visit to her house on 02/24/and the report submitted by the
technician will be considered for taking any appropriate action in the matter.We are in touch with the customer and will resolve to the best of her satisfaction.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice # ***While talking to customer service the customer has been given the pick up date of furniture for refund. The furniture in dispute will be picked up on 02/28/2015( Tomorrow) to enable us to refund the customer.Once we pick
up the furniture on 28th of this month, the refund will be processed by our showroom.Trust this will resolve the issue of customer. CC : MrMurray K*** of BEL ***. Please take care of refund once the furniture has been picked up by the delivery personnel.Thanks BEL Furniture
Dear Sir/MadamWe do not have any problem in refunding the amount to the customer but we need to have the card for refund to the customer.When customer states that the original debit card has been cancelled and does not exist, the written proof can be furnished from the *** in this regard.We will get the refund processed on the alternate card after looking at the proof of the bankWe really need to resolve this issue but at the same time we have to follow the procedure.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items ONLINE under invoice ***She bought One cocktail table and two end tables but reasons known to her, she was asking the Sofa Table also included in the price. Sofa table is altogether different item and priced seperately.The customer
needs to get in touch with our San Antonio showroom to bring the items back to them so that we can arrange refund to her.Once we have the merchandise in GOOD CONDITION in our showroom, we will refund the customer by credit card immediatel.Trust this will resolve the pending issue of customer.Thanks BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint because we have tried to contact Bel Furniture since day one, we both have left numerous detailed messages with our phone numbers and my wife even talked to a lady about two weeks before we deiced to report this to the Revdex.com and the lady was very rude and disrespectful to my wifeAll we want is the *** mattresses that we picked out and paid for in full they can contact us at *** we will not argue with anyone or tolerate them being rude and disrespectful to us that company should have delivered the right merchandise to us and when the delivery guys called them they should have made sure we got what we paid for that same day or the next day but we never heard from them and the only reason why they waived the delivery fee was because they could not deliver our furniture to us on the date it was guaranteed to be delivered
Regards,*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. 1.
Bel Furniture responded "The items were sold to Mr*** *** and we do not have any business relationship with Ms*** *** the complainant." AI have attached a copy of the original sales contractPlease observe, on the last two lines of the contract the Bel Furniture representative printed my name "*** ***" and she also wrote my payment as "Debit Visa"My signature appears on the contract directly below my name.B. I have attached a copy of the "debit sale receipt" and "my *** *** April statement"Please observe line two of my *** statement reflects the same name of company, date, and pur*** amount as is reflected on the sales contract and debit sale receiptC. I have also attached a copy of my drivers license to confirm my identityI believe this is sufficient evidence to prove I have a business relationship with Bel FurnitureHowever if Bel Furniture prefers, we would be happy to resubmit the complaint under *** ***'s nameBel Furniture responded "We confirm having refunded the amount by check #*** for $" AI spoke with two representatives yesterday, *** in San Antonio and *** in Houston. *** told me no refund would be issued and *** told me the issue was being reviewed.BNeither myself nor *** *** has received any payment from Bel FurnitureCWhen was the check cut? When was the check mailed? Where was the check mailed?Bel Furniture responded "In regard the payment on debit card, we requested the customer to bring the original card to enable us to refund the amount. The customer needs to get in touch with our showroom to get the refund on the card so that this issue can be over ASAP." AMyself and *** *** have already visited the showroom in person on 4/25/to request a refundI also contacted Bel Furniture by phone regarding this issue on 4/28/2015, 4/30/2015, and 5/7/2015BWe have already explained to Bel Furniture the original debit card has been cancelledWe already offered (in person) an alternate debit card to refund paymentSince Bel Furniture stated they could not refund a different card we offered to allow them to mail a check for the debit balanceIn my phone conversation on 4/28/and 4/30/with the headquarters Houston office I was told sending a check for the entire amount was agreeable but we still have not received a refund.4, Bel Furniture responded "It is pertinent to mention that due to security reasons, the merchant provider will not be able to refund the amount on the other card, which customer wants to provide."ASince the merchant can't refund another card, and as I said earlier the card has been cancelled, how does Bel Furniture propose to resolve this issue?BSince Bel Furniture states "for security reasons" they can't refund to another card and they refuse to refund in check, I propose another solution. Would Bel Furniture prefer that I dispute the amount charged to my debit card on 4/14/2015? We look forward to hearing from Bel Furniture, when check #*** for $was cut and mailed, and how they propose to resolve the remaining balance of $772.72Regards,
*** *** AND *** ***
Sent: Monday, February 23, 9:AM To: drteam Cc: drteam; s [redacted] ; a [redacted] ; r [redacted] Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Dear Sir/Madam We confirm having done the needful as per our procedure and in full concurrence with customer Customer signed that in the event of cancellation of sales she would be subject to % restocking fee A SIGNED DOCUMENT IS ATTACHED FOR YOUR IMMEDIATE ATTENTION The refund has already been given to customer This complaint should be treated as RESOLVED CATEGORY Thanks Raj
Dear Sir/MadamWe refer to the issue of customer on the invoice [redacted] .The items were sold to Mr [redacted] and we do not have any business relationship with Ms [redacted] , the complainant.The customer paid part amount by way of cash and part of the amount by debit card.We confirm having refunded the amount by check # for $ in the name of Mr [redacted] Earlier this amount was paid by him as cash.In regard the payment on debit card, we requested the customer to bring the original card to enable us to refund the amountThe customer needs to get in touch with our showroom to get the refund on card so that this issue can be over ASAP.It is pertinent to mention that due to security reasons, the merchant provider will not be able to refund the amount on the other card, which customer wants to provide.For any question please feel free to contact us.BEL Furniture
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you [redacted] update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The furniture we re-selected was delivered to our home on the delivery date set up
Dear Sir/MadamIn order to resolve this issue we are sending a copy of this e mail to our showroom and also accounting department to issue refund check to the customer for the [redacted] not accepted by her The customer needs to bring the [redacted] back to us for immediate credit in her account/issue refund checkThe customer cannot have the merchandise and the refund at the same time We need to have the merchandise back in our warehouse to get the refund given to her immediately We are working to solve the problem at the earliest [redacted] ***, please make sure items are back before requesting the refund [redacted] , please arrange to issue refund check after confirming the above facts from [redacted] ***.Thanks***
Dear Sir/MadamWe are trying to help the customer and there is no way our customer service department had any arguments with the customer.To make the things going in the right way, we highly suggest that customer may talk to our customer service department to report the issue for their action in the matter.However, for any inconvenience caused to customer, we sincerely regret though we are not aware of the actual at this time.There is no reason that the customer be not satisfied.Please advise customer to get in touch with our customer service department at the telephone # given in our earlier message.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice [redacted] As per his request his sale has been cancelled and full refund has been given to him on his credit card on 05/11/2015We do not owe any amount to this customer and there is no issue whatsoever in regard to full refund to his account.Thanks***
Dear Sir/MadamWe refer to the above case The customer bought furniture items under invoice # [redacted] Today we confirm having REFUNDED $ to the customer through [redacted] .The official of the [redacted] confirmed having received the request and will process REFUND TODAY ITSELF.The e mail received from her is as under :- Thank you Raj, I will get this processed today On Thu, Feb 26, at 11:AM, [redacted] wrote: Ms [redacted] Please refund $ to the customer [redacted] The other information is given in the attached invoice.ThanksRajTrust this will resolve the issue once for all.ThanksBEL Furniture
Dear Sir/MadamThe customer originally bought the mattress under invoice [redacted] on 03/25/2015.Though there was no problem with the mattress, but customer wanted an exchange and wanted to buy higher value mattressOur showroom agreed to exchange though the matttress was used for some days Looking at the % customer satisfaction we exchanged with another set of mattressThe New Invoice under reference # [redacted] for new purchase The items exactly selected by the customer were delivered Now per our customer service department the customer wants another exchange which is not possible as the mattress is in constant used for the last one and half weekPer Law the used mattress cannot be sold and in view of this fact we are unable to accept the request of customer for another exchange.As Better Business Bereau we will appreciate if you can kindly convince the customer on this aspect.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice # [redacted] Per confirmed information from showroom that customer already picked up the missing part( corner)from them on 01/17/2015There is no issue whatsoever now.Trust this information will help in having treated this case as resolved.ThanksBEL Furniture
have not spoken to anyone from bel furnitureThey need to issue an immediate refund, They need to pick up their defective items immediately pleaseI expect a full refund including delivery chargesThis is a fraudulent companyThey have never contacted me I contacted then on manny occassion but it was to no avail.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Dear Sir/MadamAt the outset we like to place on record that our customer service manager called and the phone was picked up by some gentleman.He hanged the phone half way through while she was trying to give the third option, which in fact was the refund for the one of the [redacted] not liked by customer.The customer needs to go to our showroom to get the refund.We are sending a copy of this message to our showroom to provide refund for one of the [redacted] to the customer.Trust this clarifies our stand We are working to satisfy the customer.Thanks***BEL Furniture
Dear Sir/Madam The customer bought furniture items including the mattress under invoice # [redacted] on 09/14/2013The customer was refunded the delivery fee at that time.We have no reported problem on the mattress till date The issue is now being reported after and 1/yearsThe customer needs to contact our customer service department at [redacted] *** [redacted] .At this moment we do not have any record of customer's calling our customer support department for mattress issue.Trust this will clarify our situation and position.Thanks ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint -----Original Message----- From: DAMIR C [redacted] [mailto:dc***[email protected]] Sent: Wednesday, March 11, 12:PM To: drteam Subject: complaint ID [redacted] Hello I realize that my complain was closed because I did not respondBut BEL FURNITURE was holding on the response and responded late on my phone callTHEY HAVE not fix anything , and now they even threaten me that they will NOT service my stuff any longer without feeFurniture is less then year old and its under warranty from them , plus I bought years extended warrantyI have the email from BEL customer service stating that they WONT fix after this final service, that is now scheduled over month from today months warranty Furniture have years extended warranty My wife and cousin show the tech that hook was broken (Tech ignore it) I still have old chair that was sold to me as part of first set that was aimed damaged by BEL and I was offer re-selectionThey will not accept it back (Refund was NOT an option) Now they saying is out of warranty How? First set was replaced with brand new and I paid the difference, that was months ago Please re open the case and make them do the right thing to the consumer Thanks, Damir C [redacted] Please read their email in full: FROM BEL FURNITURE: MrC***, On the previous email I explained to you bracket issue was not reported upon serviceIn fact nothing has been reported on past service notes that you, made a claim or that tech made a report on the bracket issue However when the parts are received we will send parts through our service tech so he can look at the bracket issuePlease make sure you are there or someone who is aware with all the concerns that you are having with this setThe service tech will make sure to look into all your concerns as long as you let him know what he needs to doWe look forward to once and for all taking care of your concerns and satisfied your needs upto where our companies policies allows us to Once the parts are delivered and the tech services your furniture, I am informing you we will no longer keep providing service to your home without a service fee as you have been out of warrantyRegarding the reclining chair I remain in the same position, there is nothing we can doHave a great day Sir Thanks, Claire Bel Furniture Customer Service Westpark DrHouston Tx, (832)358-ext Regards,
Dear Sir/MadamAt the outset we like to clarify that customer is being refunded $ not $as claimed in her representation to Revdex.comWe arranged delivery at her residence and paid the actual delivery charges to outside contractor Since we already incurred delivery expenses, the refund to customer will not acceptedThis will not be justified from any angle.The customer needs to check in her account today or tomorrow to get the amount available for use Generally it takes hours to appear in the customer's credit card but from our end, the refund has already been given.Trust this clarifies.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice *** on 08/29/2014The technician visit completed on 11/20/but the customer complained problems again in the exchanged set.We have scheduled the technician visit to her house on 02/24/and the report submitted by the
technician will be considered for taking any appropriate action in the matter.We are in touch with the customer and will resolve to the best of her satisfaction.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice # ***While talking to customer service the customer has been given the pick up date of furniture for refund. The furniture in dispute will be picked up on 02/28/2015( Tomorrow) to enable us to refund the customer.Once we pick
up the furniture on 28th of this month, the refund will be processed by our showroom.Trust this will resolve the issue of customer. CC : MrMurray K*** of BEL ***. Please take care of refund once the furniture has been picked up by the delivery personnel.Thanks BEL Furniture
Dear Sir/MadamWe do not have any problem in refunding the amount to the customer but we need to have the card for refund to the customer.When customer states that the original debit card has been cancelled and does not exist, the written proof can be furnished from the *** in this regard.We will get the refund processed on the alternate card after looking at the proof of the bankWe really need to resolve this issue but at the same time we have to follow the procedure.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items ONLINE under invoice ***She bought One cocktail table and two end tables but reasons known to her, she was asking the Sofa Table also included in the price. Sofa table is altogether different item and priced seperately.The customer
needs to get in touch with our San Antonio showroom to bring the items back to them so that we can arrange refund to her.Once we have the merchandise in GOOD CONDITION in our showroom, we will refund the customer by credit card immediatel.Trust this will resolve the pending issue of customer.Thanks BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint because we have tried to contact Bel Furniture since day one, we both have left numerous detailed messages with our phone numbers and my wife even talked to a lady about two weeks before we deiced to report this to the Revdex.com and the lady was very rude and disrespectful to my wifeAll we want is the *** mattresses that we picked out and paid for in full they can contact us at *** we will not argue with anyone or tolerate them being rude and disrespectful to us that company should have delivered the right merchandise to us and when the delivery guys called them they should have made sure we got what we paid for that same day or the next day but we never heard from them and the only reason why they waived the delivery fee was because they could not deliver our furniture to us on the date it was guaranteed to be delivered
Regards,*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. 1.
Bel Furniture responded "The items were sold to Mr*** *** and we do not have any business relationship with Ms*** *** the complainant." AI have attached a copy of the original sales contractPlease observe, on the last two lines of the contract the Bel Furniture representative printed my name "*** ***" and she also wrote my payment as "Debit Visa"My signature appears on the contract directly below my name.B. I have attached a copy of the "debit sale receipt" and "my *** *** April statement"Please observe line two of my *** statement reflects the same name of company, date, and pur*** amount as is reflected on the sales contract and debit sale receiptC. I have also attached a copy of my drivers license to confirm my identityI believe this is sufficient evidence to prove I have a business relationship with Bel FurnitureHowever if Bel Furniture prefers, we would be happy to resubmit the complaint under *** ***'s nameBel Furniture responded "We confirm having refunded the amount by check #*** for $" AI spoke with two representatives yesterday, *** in San Antonio and *** in Houston. *** told me no refund would be issued and *** told me the issue was being reviewed.BNeither myself nor *** *** has received any payment from Bel FurnitureCWhen was the check cut? When was the check mailed? Where was the check mailed?Bel Furniture responded "In regard the payment on debit card, we requested the customer to bring the original card to enable us to refund the amount. The customer needs to get in touch with our showroom to get the refund on the card so that this issue can be over ASAP." AMyself and *** *** have already visited the showroom in person on 4/25/to request a refundI also contacted Bel Furniture by phone regarding this issue on 4/28/2015, 4/30/2015, and 5/7/2015BWe have already explained to Bel Furniture the original debit card has been cancelledWe already offered (in person) an alternate debit card to refund paymentSince Bel Furniture stated they could not refund a different card we offered to allow them to mail a check for the debit balanceIn my phone conversation on 4/28/and 4/30/with the headquarters Houston office I was told sending a check for the entire amount was agreeable but we still have not received a refund.4, Bel Furniture responded "It is pertinent to mention that due to security reasons, the merchant provider will not be able to refund the amount on the other card, which customer wants to provide."ASince the merchant can't refund another card, and as I said earlier the card has been cancelled, how does Bel Furniture propose to resolve this issue?BSince Bel Furniture states "for security reasons" they can't refund to another card and they refuse to refund in check, I propose another solution. Would Bel Furniture prefer that I dispute the amount charged to my debit card on 4/14/2015? We look forward to hearing from Bel Furniture, when check #*** for $was cut and mailed, and how they propose to resolve the remaining balance of $772.72Regards,
*** *** AND *** ***