Sent: Tuesday, July 21, 2015 11:39 AM To: drteam Cc: [redacted] Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Dear Sir/Madam The customer was already REFUNDED the amount he paid online...
purchase. There is no issue. The check has already been cleared from our bank. You may close the case Thanks Raj
Dear Sir/MadamWe simply asked the pictures of the furniture items with problems thereon now erupting . The customer should send the latest pictures to us to look at those pictures to take necessary action ThanksRaj
Dear Sir/Madam Can you please send us the context of the complaint. We see only the pictures which are given as attachment.What is the name of showroomDate of PurchaseAmount of purchaseIssue of the furniture We are unable to reply in the absence of complete information. We assure you that...
customer will be satisfied fully.ThanksBEL Furniture
From: SEHGAL [mailto:[email protected]] Sent: Tuesday, February 28, 2017 4:18 PM If any customer has any grievance or any issues with the furniture items, our company takes care of, in the best possible way. In fact we called the customer on 01/27/16 at 9:30 to schedule with the customer to pick up for repair BEL Furniture has a policy to satisfy each and every customer, but at the same time customer has also some obligations towards the vending company. In any way this is our reply in response to what customer told Revdex.com. ALL ITEMS ARE STILL WITH CUSTOMER.
Dear Sir/MadamConcerning case reference # [redacted] we like to inform that customer bought furniture items under invoice [redacted].Our customer support department has been requesting the customer to get us the pictures of the affected parts of the bunk bed so that corrective steps can be taken...
immediately.At your end also please advise the customer to get in touch with us @ 832 358 8899 X [redacted] and also send the pictures immediately to us at e mail address given here under :[email protected] customer is being taken care of at our end.ThanksRaj
Sent: Friday, December 23, 2016 1:13 PMTo: drteamSubject: Revdex.com REFERENCE [redacted] INVOICE [redacted]Dear Sir/MadamThe customer bought furniture items on 12/05/15 under invoice [redacted]The customer when called in February 4th 2016, to send the pictures so that corrective steps could be taken right away.The customer never sent any picture to our us. IN FACT THE ITEMS WERE LEASED OUT BY CUSTOMER FROM [redacted] AND [redacted] IS RESPONSIBLE FOR THE ITEMS but we would help customer out of the way .At this moment we like to convey our apology and advise that customer needs to contact our customer support to get the technician visit immediately to look at the problemThe customer support number is 832 358 8899 X 222 , 244 , 271WE ARE FORWARDING A COPY OF THIS E MAIL TO CUSTOMER REPRESENTATIVE to stand by when customer call for her furniture issuesThanksRaj
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. Bel Furniture mentioned in their first reply that they don’t know why I refused to accept the delivery when they knew very well what happened at the time of delivery. If it is not shirking away from responsibility, then what is it? The table design that I liked was found to be to be structurally unsafe. And I don’t want to buy another piece of the same design or any other design. Reason is same, safety hazard for my kids. And even if the table is covered under manufacturer warranty, that doesn’t make it “safe”. BEL furniture expects the customer to put their kids in danger with a table that arrived damaged. A furniture item is found to be defective and BEL furniture wants the customer to absorb the delivery costs. I understand that BEL Furniture might have paid for the delivery. But why can’t this delivery cost be charged to the manufacturer/supplier who supplied you with this table? Why is this delivery cost being forced upon me? Just because it is easier to oppress a customer? That speaks of the ethical and moral standards company operates with. Companies should stand with their customer and not with their suppliers when fully aware who is at fault here.I have already decided that I don’t want to buy furniture from BEL Furniture. I would like to get full refund without any deductions.Thank you,[redacted]
Dear Sir/Madam
We refer to the issue of Ms. [redacted].The items were bought on 06/28/2014 under invoice # [redacted]
The customer had some issues which were taken care of by the SERVICE TECHNICIAN on 06/24/2015
Again customer complained for which the service was schedule on 12/04/2015 and later...
on rescheduled for 12/13/15. One of the most competant technician was sent out to take care of the problem.
He talked to Mr. [redacted] ( husband of Ms. [redacted]) and was her husband was fully satisfied with the services. Mr [redacted] informed that there were no issues whatsoever.
We are unaware of the reasons of this complaint to Revdex.com when there is no problem with the merchandise.
Submitted for your perusal.
Thanks
BEL Furniture Team
Sent: Monday, February 23, 2015 9:16 AM To: drteam Cc: drteam; s[redacted]; a[redacted]; r[redacted] Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Dear Sir/Madam We confirm having done the needful...
as per our procedure and in full concurrence with customer. Customer signed that in the event of cancellation of sales she would be subject to 25 % restocking fee. A SIGNED DOCUMENT IS ATTACHED FOR YOUR IMMEDIATE ATTENTION The refund has already been given to customer. This complaint should be treated as RESOLVED CATEGORY. Thanks Raj
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
-----Original Message----- From: DAMIR C[redacted] [mailto:dc[redacted][email protected]] Sent: Wednesday, March 11, 2015 12:12 PM To: drteam Subject: complaint ID [redacted]. Hello I realize that my complain was closed because I did not respond. But BEL FURNITURE was holding on the response and responded late on my phone call. THEY HAVE not fix anything , and now they even threaten me that they will NOT service my stuff any longer without fee. Furniture is less then year old and its under warranty from them , plus I bought 5 years extended warranty. I have the email from BEL customer service stating that they WONT fix after this final service, that is now scheduled over month from today…. 1. 12 months warranty 2. Furniture have 5 years extended warranty 3. My wife and cousin show the tech that hook was broken (Tech ignore it) 4. I still have old chair that was sold to me as part of first set that was aimed damaged by BEL and I was offer re-selection. They will not accept it back (Refund was NOT an option) 5. Now they saying is out of warranty…How? 6. First set was replaced with brand new and I paid the difference, that was 4 months ago Please re open the case and make them do the right thing to the consumer Thanks, Damir C[redacted] Please read their email in full: FROM BEL FURNITURE: Mr. C[redacted], On the previous email I explained to you bracket issue was not reported upon service. In fact nothing has been reported on past service notes that you, made a claim or that tech made a report on the bracket issue. However when the parts are received we will send parts through our service tech so he can look at the bracket issue. Please make sure you are there or someone who is aware with all the concerns that you are having with this set. The service tech will make sure to look into all your concerns as long as you let him know what he needs to do. We look forward to once and for all taking care of your concerns and satisfied your needs upto where our companies policies allows us to . Once the parts are delivered and the tech services your furniture, I am informing you we will no longer keep providing service to your home without a service fee as you have been out of warranty. Regarding the reclining chair I remain in the same position, there is nothing we can do. Have a great day Sir.. Thanks, Claire Bel Furniture Customer Service 11155 Westpark Dr. Houston Tx, 77042 (832)358-8899 ext. 222
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Sunday, May 10, 2015 10:30 PM To: drteam Subject: complaint # [redacted] The complaint has not been resolved...I went to the store with my son to see if they would give me the right mattress...the manager told me to take a picture of it and send to him and he will let me know...I have not heard from them...I did not get back to you for I do not have a computer and this is my niece sending this for me...she has given me the phone number to call about my complaint. thank you [redacted]
Regards,
Dear Sir/MadamWe refer to the above case . The customer bought furniture items under invoice # [redacted]Today we confirm having REFUNDED $ 99.99 to the customer through [redacted].The official of the [redacted] confirmed having received the request and will process REFUND...
TODAY ITSELF.The e mail received from her is as under :-
Thank you
Raj, I will get this processed today.
On Thu, Feb 26, 2015 at 11:14 AM, [redacted] wrote:
Ms.
[redacted]
Please
refund $ 99.99 to the customer[redacted]The
other information is given in the attached invoice.ThanksRajTrust this will resolve the issue once for all.ThanksBEL Furniture.
Sent: Monday, June 20, 2016 10:30 AMSubject: RE: 7-[redacted] Revdex.com CASE [redacted] The customer has been helped and the issues have been resolved with the customer. We are arranging delivery of items on 06/21/16. There should not be any issue any more. Kindly acknowledge. Thanks Raj 832 358 8899 X 241
Dear Sir/MadamRevdex.com Reference # [redacted] Our Invoice [redacted] and [redacted]The customer bought furniture items under invoice [redacted]. This invoice includes a DINING ROOM SET which later customer exchanged with another Dining Room set under new invoice [redacted].The new set was...
delivered on 07/27/17 but reasons best known to customer the items were returned .OUR COMPANY HAS TAKEN A DECISION TO REFUND FULL AMOUNT ON THIS NEW INVOICE ($ 1143.64). We are arranging to pick up the items on 08/03/17 to facilitate refund at the earliest once items are returned to usTrust this resolves the issues.ThanksRaj
Dear Sir/Madam
We refer to case [redacted]. The customer bought furniture items under invoice [redacted].
We have been informed by our showroom that Exchange of Home Office set is set for 11/27/15
It will be exchanged today. We feel this will resolve the issue once for...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For one the cushions were ripped before the move which I have picture proof sent to the company email and two the cushions that I got the same as the move are torn at the seams. You havery failed to even acknowledge that fact. I've had them replaced numerous times. The couch is made of bad quality..replacing the cushion will not resolve the issue because it has kept happening.
[Provide details of why you are not satisfied with this resolution.]
Regards,
have not spoken to anyone from bel furniture. They need to issue an immediate refund, They need to pick up their defective items immediately please. I expect a full refund including delivery charges. This is a fraudulent company. They have never contacted me I contacted then on manny occassion but it was to no avail.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir/MadamAt the outset we like to clarify that customer is being refunded $ 519.59 not $479.99 as claimed in her representation to Revdex.comWe arranged delivery at her residence and paid the actual delivery charges to outside contractor. Since we already incurred delivery expenses, the refund to customer will not accepted. This will not be justified from any angle.The customer needs to check in her account today or tomorrow to get the amount available for use. Generally it takes 48 hours to appear in the customer's credit card but from our end, the refund has already been given.Trust this clarifies.ThanksBEL Furniture.
Sent: Tuesday, July 21, 2015 11:39 AM To: drteam Cc: [redacted] Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Dear Sir/Madam The customer was already REFUNDED the amount he paid online...
purchase. There is no issue. The check has already been cleared from our bank. You may close the case Thanks Raj
Dear Sir/MadamWe simply asked the pictures of the furniture items with problems thereon now erupting . The customer should send the latest pictures to us to look at those pictures to take necessary action ThanksRaj
Dear Sir/Madam Can you please send us the context of the complaint. We see only the pictures which are given as attachment.What is the name of showroomDate of PurchaseAmount of purchaseIssue of the furniture We are unable to reply in the absence of complete information. We assure you that...
customer will be satisfied fully.ThanksBEL Furniture
From: SEHGAL [mailto:[email protected]] Sent: Tuesday, February 28, 2017 4:18 PM If any customer has any grievance or any issues with the furniture items, our company takes care of, in the best possible way. In fact we called the customer on 01/27/16 at 9:30 to schedule with the customer to pick up for repair BEL Furniture has a policy to satisfy each and every customer, but at the same time customer has also some obligations towards the vending company. In any way this is our reply in response to what customer told Revdex.com. ALL ITEMS ARE STILL WITH CUSTOMER.
Dear Sir/MadamConcerning case reference # [redacted] we like to inform that customer bought furniture items under invoice [redacted].Our customer support department has been requesting the customer to get us the pictures of the affected parts of the bunk bed so that corrective steps can be taken...
immediately.At your end also please advise the customer to get in touch with us @ 832 358 8899 X [redacted] and also send the pictures immediately to us at e mail address given here under :[email protected] customer is being taken care of at our end.ThanksRaj
Sent: Friday, December 23, 2016 1:13 PMTo: drteamSubject: Revdex.com REFERENCE [redacted] INVOICE [redacted]Dear Sir/MadamThe customer bought furniture items on 12/05/15 under invoice [redacted]The customer when called in February 4th 2016, to send the pictures so that corrective steps could be taken right away.The customer never sent any picture to our us. IN FACT THE ITEMS WERE LEASED OUT BY CUSTOMER FROM [redacted] AND [redacted] IS RESPONSIBLE FOR THE ITEMS but we would help customer out of the way .At this moment we like to convey our apology and advise that customer needs to contact our customer support to get the technician visit immediately to look at the problemThe customer support number is 832 358 8899 X 222 , 244 , 271WE ARE FORWARDING A COPY OF THIS E MAIL TO CUSTOMER REPRESENTATIVE to stand by when customer call for her furniture issuesThanksRaj
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. Bel Furniture mentioned in their first reply that they don’t know why I refused to accept the delivery when they knew very well what happened at the time of delivery. If it is not shirking away from responsibility, then what is it? The table design that I liked was found to be to be structurally unsafe. And I don’t want to buy another piece of the same design or any other design. Reason is same, safety hazard for my kids. And even if the table is covered under manufacturer warranty, that doesn’t make it “safe”. BEL furniture expects the customer to put their kids in danger with a table that arrived damaged. A furniture item is found to be defective and BEL furniture wants the customer to absorb the delivery costs. I understand that BEL Furniture might have paid for the delivery. But why can’t this delivery cost be charged to the manufacturer/supplier who supplied you with this table? Why is this delivery cost being forced upon me? Just because it is easier to oppress a customer? That speaks of the ethical and moral standards company operates with. Companies should stand with their customer and not with their suppliers when fully aware who is at fault here.I have already decided that I don’t want to buy furniture from BEL Furniture. I would like to get full refund without any deductions.Thank you,[redacted]
Dear Sir/Madam
We refer to the issue of Ms. [redacted].The items were bought on 06/28/2014 under invoice # [redacted]
The customer had some issues which were taken care of by the SERVICE TECHNICIAN on 06/24/2015
Again customer complained for which the service was schedule on 12/04/2015 and later...
on rescheduled for 12/13/15. One of the most competant technician was sent out to take care of the problem.
He talked to Mr. [redacted] ( husband of Ms. [redacted]) and was her husband was fully satisfied with the services. Mr [redacted] informed that there were no issues whatsoever.
We are unaware of the reasons of this complaint to Revdex.com when there is no problem with the merchandise.
Submitted for your perusal.
Thanks
BEL Furniture Team
Sent: Monday, February 23, 2015 9:16 AM To: drteam Cc: drteam; s[redacted]; a[redacted]; r[redacted] Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Dear Sir/Madam We confirm having done the needful...
as per our procedure and in full concurrence with customer. Customer signed that in the event of cancellation of sales she would be subject to 25 % restocking fee. A SIGNED DOCUMENT IS ATTACHED FOR YOUR IMMEDIATE ATTENTION The refund has already been given to customer. This complaint should be treated as RESOLVED CATEGORY. Thanks Raj
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
-----Original Message----- From: DAMIR C[redacted] [mailto:dc[redacted][email protected]] Sent: Wednesday, March 11, 2015 12:12 PM To: drteam Subject: complaint ID [redacted]. Hello I realize that my complain was closed because I did not respond. But BEL FURNITURE was holding on the response and responded late on my phone call. THEY HAVE not fix anything , and now they even threaten me that they will NOT service my stuff any longer without fee. Furniture is less then year old and its under warranty from them , plus I bought 5 years extended warranty. I have the email from BEL customer service stating that they WONT fix after this final service, that is now scheduled over month from today…. 1. 12 months warranty 2. Furniture have 5 years extended warranty 3. My wife and cousin show the tech that hook was broken (Tech ignore it) 4. I still have old chair that was sold to me as part of first set that was aimed damaged by BEL and I was offer re-selection. They will not accept it back (Refund was NOT an option) 5. Now they saying is out of warranty…How? 6. First set was replaced with brand new and I paid the difference, that was 4 months ago Please re open the case and make them do the right thing to the consumer Thanks, Damir C[redacted] Please read their email in full: FROM BEL FURNITURE: Mr. C[redacted], On the previous email I explained to you bracket issue was not reported upon service. In fact nothing has been reported on past service notes that you, made a claim or that tech made a report on the bracket issue. However when the parts are received we will send parts through our service tech so he can look at the bracket issue. Please make sure you are there or someone who is aware with all the concerns that you are having with this set. The service tech will make sure to look into all your concerns as long as you let him know what he needs to do. We look forward to once and for all taking care of your concerns and satisfied your needs upto where our companies policies allows us to . Once the parts are delivered and the tech services your furniture, I am informing you we will no longer keep providing service to your home without a service fee as you have been out of warranty. Regarding the reclining chair I remain in the same position, there is nothing we can do. Have a great day Sir.. Thanks, Claire Bel Furniture Customer Service 11155 Westpark Dr. Houston Tx, 77042 (832)358-8899 ext. 222
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Sunday, May 10, 2015 10:30 PM To: drteam Subject: complaint # [redacted] The complaint has not been resolved...I went to the store with my son to see if they would give me the right mattress...the manager told me to take a picture of it and send to him and he will let me know...I have not heard from them...I did not get back to you for I do not have a computer and this is my niece sending this for me...she has given me the phone number to call about my complaint. thank you [redacted]
Regards,
Dear Sir/MadamWe refer to the above case . The customer bought furniture items under invoice # [redacted]Today we confirm having REFUNDED $ 99.99 to the customer through [redacted].The official of the [redacted] confirmed having received the request and will process REFUND...
TODAY ITSELF.The e mail received from her is as under :-
Thank you
Raj, I will get this processed today.
On Thu, Feb 26, 2015 at 11:14 AM, [redacted] wrote:
Ms.
[redacted]
Please
refund $ 99.99 to the customer[redacted]The
other information is given in the attached invoice.ThanksRajTrust this will resolve the issue once for all.ThanksBEL Furniture.
Customer came to store and reselect and they are happy. Thank you [redacted] Store Manager BEL Furniture
Sent: Monday, June 20, 2016 10:30 AMSubject: RE: 7-[redacted] Revdex.com CASE [redacted] The customer has been helped and the issues have been resolved with the customer. We are arranging delivery of items on 06/21/16. There should not be any issue any more. Kindly acknowledge. Thanks Raj 832 358 8899 X 241
Dear Sir/MadamRevdex.com Reference # [redacted] Our Invoice [redacted] and [redacted]The customer bought furniture items under invoice [redacted]. This invoice includes a DINING ROOM SET which later customer exchanged with another Dining Room set under new invoice [redacted].The new set was...
delivered on 07/27/17 but reasons best known to customer the items were returned .OUR COMPANY HAS TAKEN A DECISION TO REFUND FULL AMOUNT ON THIS NEW INVOICE ($ 1143.64). We are arranging to pick up the items on 08/03/17 to facilitate refund at the earliest once items are returned to usTrust this resolves the issues.ThanksRaj
Dear Sir/Madam
We refer to case [redacted]. The customer bought furniture items under invoice [redacted].
We have been informed by our showroom that Exchange of Home Office set is set for 11/27/15
It will be exchanged today. We feel this will resolve the issue once for...
all.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For one the cushions were ripped before the move which I have picture proof sent to the company email and two the cushions that I got the same as the move are torn at the seams. You havery failed to even acknowledge that fact. I've had them replaced numerous times. The couch is made of bad quality..replacing the cushion will not resolve the issue because it has kept happening.
[Provide details of why you are not satisfied with this resolution.]
Regards,
have not spoken to anyone from bel furniture. They need to issue an immediate refund, They need to pick up their defective items immediately please. I expect a full refund including delivery charges. This is a fraudulent company. They have never contacted me I contacted then on manny occassion but it was to no avail.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir/MadamAt the outset we like to clarify that customer is being refunded $ 519.59 not $479.99 as claimed in her representation to Revdex.comWe arranged delivery at her residence and paid the actual delivery charges to outside contractor. Since we already incurred delivery expenses, the refund to customer will not accepted. This will not be justified from any angle.The customer needs to check in her account today or tomorrow to get the amount available for use. Generally it takes 48 hours to appear in the customer's credit card but from our end, the refund has already been given.Trust this clarifies.ThanksBEL Furniture.
Please advise the customer to send us the PROOF OF THE LISTING shown elsewhere.