Sent: Thursday, February 23, 2017 2:14 PMSubject: RE: [redacted] We confirm having delivered all the furniture items in June 18 2014. There is nothing pending for delivery We have not heard anything from customer once items were delivered. Thanks
Dear Sir/Madam As state in our previous e mail reply that we have done the needful to the satisfaction of customer. However, if the customer is still not happy we can get another technician visit scheduled. Please advise customer to talk to our customer support at [redacted] Thanks[redacted]
Dear Sir/Madam
We refer to this case reference. The customer bought furniture items under invoice [redacted]
There was a scheduled technician visit on 09/19/15 but inspite of the fact that customer was supposed to be at home as per scheduled technician visit.
In any way, the customer has been...
contacted and the technician will visit customer again on 10/03/15 ( This saturday) to do the service.
The customer is being taken care of.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. From: [redacted] Sent: Sunday, May 17, 2015 10:13 PM To: drteam Subject: Pictures from complaint #[redacted] Below are tags showing bed set is [redacted] not [redacted] posturpedic & bed is in storage room where delivered. As U can see I have not slept on it, this is not what I paid for. Receipts for both 1st purchase & exchange for better bed will be scanned & sent Monday. Thank you, [redacted]. [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I would like the couch replaced because patching it again will not resolve this matter.
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has already been taken and the same issue arose with their REPLACED NEW SOFA. We have tested this resolution before and willing to accept the offer again. But if the same issue arises with their second replaced sofa, what does Bell propose we do? I showed the defect to the owner named NAZ at their showroom in Sugar Land TX. It has a manufacturing fault that the middle section of the 3 seater sofa starts to break from the bottom within a couple of weeks of usage. Please keep in mind the middle piece is rarely used because it does not have the recliner. One would think that early signs of damage should occur on the pieces with recliners. But this is not the case. The joint at the bottom damages the middle one because the middle section is designed to be fixed and it cannot take pressure from the side pieces reclining constantly. I am a mechanical engineer with a Master's degree from Michigan. I know what is wrong with the design. Also, when a customer is not happy, the owners should not call him and threaten to BREAK THE LEGS if he asks to come to the store. I was clearly told that if I again come to the store, my legs will be broken. I have the phone number that the call came from. May reveal to the judge if the case goes that far.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.] The store sales very poor quality furniture and gives costumes run around. What they could have done which I asked was to give us an exchange which they did not. Either they knew all of their inventory are made of poor quality or they discriminate us for giving us a new set or have it repaired. Giving us a refund is easy. What about our time and stress the ownership put us through. I would like to have everything purchased from them returned and get full refund including the delivery charge. I just do not want to deal with this company and have any of their products in my home. My home was a storage for them. Also I would like to have them clean the oil mess they left on my driveway.
Regards,
Dear Sir/MadamWe confirm having refunded the full amount to customer in her credit card account on 06/30/15 $ 1604.01. We do not owe any amount to her. $ 1604.01 were charged earlier on her credit cardThe customer needs to verify her [redacted] Credit Card from where the transaction originated.Trust this resolves the issue.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under [redacted] on 08/10/2015. We confirm having repaired the SOFA as per manufacturer's standard and delivered the same at her residence on 08/22/2016. However ,customer again reported problem. At this moment we like to review...
after looking at the pictures as customer mentioned having the latest pictures with her ( after repairs). WE REQUEST YOU TO PLEASE ARRANGE TO SEND THE PICTURES to us at e mail [redacted]
We like to assess the situation at our end before taking any decision on further repairs.ThanksBEL Furniture
Dear Sir/MadamThe customer has been taken care of. The customer bought furniture items under invoice [redacted] but later on exchanged with another invoice under reference [redacted]The issue of the customer has been attended to.Trust you will find this in order.ThanksRaj
That is a blatant lie. They have never called or left any messages. I will not call them, they will have to call me and they need to pick up their defective furniture.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir/Madam
We refer to your case [redacted] The customer bought furniture items under invoice [redacted]
We confirm having serviced at the customer's residence on 11/04/15 and 11/14/15
But the customer was not satisfied. Now our company has taken decision to EXCHANGE the...
furniture items on 11/30/15
The exchange will get completed on 11/30/15 and will resolve the issue once for all.
Thanks
BEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice *-[redacted] using the Wells Fargo finance for 12 months.We have checked the prices of each item bought by customer and found these to be correct . we have been advised by our showroom that customer was using PROFINITY. At this...
point we advise that the customer is at liberty to cancel her Wells Fargo contract and buy from other vendors if she wants.we HAVE NOT charged any amount to her account and as such there will not be any need for us to refund if she cancels her contract with Wells Fargo.ThanksrajBEL Furniture
Dear Sir/Madam The customer bought furniture items including the mattress under invoice # [redacted] on 09/14/2013The customer was refunded the delivery fee at that time.We have no reported problem on the mattress till date The issue is now being reported after 1 and 1/2 yearsThe...
customer needs to contact our customer service department at [redacted] [redacted] .At this moment we do not have any record of customer's calling our customer support department for mattress issue.Trust this will clarify our situation and position.Thanks [redacted]
Dear Sir/Madam
We refer to the case # [redacted]. The customer bought furniture items under invoice # [redacted]
Looking at the problems customer has, our company has taken a decision to pick up the furniture from customer's residence and provide refund to her for the merchandise.
IN NO...
CASE DELIVERY FEE will be refundable as our company has already spent amount in delivering and will incur expense for picking up the furniture.
The customer needs to get in touch with our DELIVERY DEPARTMENT at 832 358 8899 X 230 or 222 or 244 to schedule pick up immediately. we will refund once furniture is back in our warehouse.
Trust this will resolve the issue
Thanks
BEL Furniture
Dear Sir/Madam Invoice [redacted] When our company has informed that after picking up the mattress on 04/01/2017, refund will be given, we do not seem any reason for customer's anguish furtherWe once again request that customer should let the company's delivery personnel to pick up the mattress for her quick refund. ThanksBEL Furniture
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, January 19, 2015 5:48 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Hello I understand the case has.been closed although Bel contacted me about the refund they once again have lied its going on another.month of waiting for the refund check, I really need help resolving this issue
Regards,
Sent: Thursday, February 23, 2017 2:14 PMSubject: RE: [redacted] We confirm having delivered all the furniture items in June 18 2014. There is nothing pending for delivery We have not heard anything from customer once items were delivered. Thanks
Dear Sir/Madam As state in our previous e mail reply that we have done the needful to the satisfaction of customer. However, if the customer is still not happy we can get another technician visit scheduled. Please advise customer to talk to our customer support at [redacted] Thanks[redacted]
Dear Sir/Madam
We refer to this case reference. The customer bought furniture items under invoice [redacted]
There was a scheduled technician visit on 09/19/15 but inspite of the fact that customer was supposed to be at home as per scheduled technician visit.
In any way, the customer has been...
contacted and the technician will visit customer again on 10/03/15 ( This saturday) to do the service.
The customer is being taken care of.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. From: [redacted] Sent: Sunday, May 17, 2015 10:13 PM To: drteam Subject: Pictures from complaint #[redacted] Below are tags showing bed set is [redacted] not [redacted] posturpedic & bed is in storage room where delivered. As U can see I have not slept on it, this is not what I paid for. Receipts for both 1st purchase & exchange for better bed will be scanned & sent Monday. Thank you, [redacted]. [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I would like the couch replaced because patching it again will not resolve this matter.
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has already been taken and the same issue arose with their REPLACED NEW SOFA. We have tested this resolution before and willing to accept the offer again. But if the same issue arises with their second replaced sofa, what does Bell propose we do? I showed the defect to the owner named NAZ at their showroom in Sugar Land TX. It has a manufacturing fault that the middle section of the 3 seater sofa starts to break from the bottom within a couple of weeks of usage. Please keep in mind the middle piece is rarely used because it does not have the recliner. One would think that early signs of damage should occur on the pieces with recliners. But this is not the case. The joint at the bottom damages the middle one because the middle section is designed to be fixed and it cannot take pressure from the side pieces reclining constantly. I am a mechanical engineer with a Master's degree from Michigan. I know what is wrong with the design. Also, when a customer is not happy, the owners should not call him and threaten to BREAK THE LEGS if he asks to come to the store. I was clearly told that if I again come to the store, my legs will be broken. I have the phone number that the call came from. May reveal to the judge if the case goes that far.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.] The store sales very poor quality furniture and gives costumes run around. What they could have done which I asked was to give us an exchange which they did not. Either they knew all of their inventory are made of poor quality or they discriminate us for giving us a new set or have it repaired. Giving us a refund is easy. What about our time and stress the ownership put us through. I would like to have everything purchased from them returned and get full refund including the delivery charge. I just do not want to deal with this company and have any of their products in my home. My home was a storage for them. Also I would like to have them clean the oil mess they left on my driveway.
Regards,
Dear Sir/MadamWe confirm having refunded the full amount to customer in her credit card account on 06/30/15 $ 1604.01. We do not owe any amount to her. $ 1604.01 were charged earlier on her credit cardThe customer needs to verify her [redacted] Credit Card from where the transaction originated.Trust this resolves the issue.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under [redacted] on 08/10/2015. We confirm having repaired the SOFA as per manufacturer's standard and delivered the same at her residence on 08/22/2016. However ,customer again reported problem. At this moment we like to review...
after looking at the pictures as customer mentioned having the latest pictures with her ( after repairs). WE REQUEST YOU TO PLEASE ARRANGE TO SEND THE PICTURES to us at e mail [redacted]
We like to assess the situation at our end before taking any decision on further repairs.ThanksBEL Furniture
Dear Sir/MadamThe customer has been taken care of. The customer bought furniture items under invoice [redacted] but later on exchanged with another invoice under reference [redacted]The issue of the customer has been attended to.Trust you will find this in order.ThanksRaj
That is a blatant lie. They have never called or left any messages. I will not call them, they will have to call me and they need to pick up their defective furniture.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir/Madam
We refer to your case [redacted] The customer bought furniture items under invoice [redacted]
We confirm having serviced at the customer's residence on 11/04/15 and 11/14/15
But the customer was not satisfied. Now our company has taken decision to EXCHANGE the...
furniture items on 11/30/15
The exchange will get completed on 11/30/15 and will resolve the issue once for all.
Thanks
BEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice *-[redacted] using the Wells Fargo finance for 12 months.We have checked the prices of each item bought by customer and found these to be correct . we have been advised by our showroom that customer was using PROFINITY. At this...
point we advise that the customer is at liberty to cancel her Wells Fargo contract and buy from other vendors if she wants.we HAVE NOT charged any amount to her account and as such there will not be any need for us to refund if she cancels her contract with Wells Fargo.ThanksrajBEL Furniture
Dear Sir/Madam The customer bought furniture items including the mattress under invoice # [redacted] on 09/14/2013The customer was refunded the delivery fee at that time.We have no reported problem on the mattress till date The issue is now being reported after 1 and 1/2 yearsThe...
customer needs to contact our customer service department at [redacted] [redacted] .At this moment we do not have any record of customer's calling our customer support department for mattress issue.Trust this will clarify our situation and position.Thanks [redacted]
Dear Sir/Madam
We refer to the case # [redacted]. The customer bought furniture items under invoice # [redacted]
Looking at the problems customer has, our company has taken a decision to pick up the furniture from customer's residence and provide refund to her for the merchandise.
IN NO...
CASE DELIVERY FEE will be refundable as our company has already spent amount in delivering and will incur expense for picking up the furniture.
The customer needs to get in touch with our DELIVERY DEPARTMENT at 832 358 8899 X 230 or 222 or 244 to schedule pick up immediately. we will refund once furniture is back in our warehouse.
Trust this will resolve the issue
Thanks
BEL Furniture
Dear Sir/Madam Invoice [redacted] When our company has informed that after picking up the mattress on 04/01/2017, refund will be given, we do not seem any reason for customer's anguish furtherWe once again request that customer should let the company's delivery personnel to pick up the mattress for her quick refund. ThanksBEL Furniture
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, January 19, 2015 5:48 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Hello I understand the case has.been closed although Bel contacted me about the refund they once again have lied its going on another.month of waiting for the refund check, I really need help resolving this issue
Regards,