Dear Sir/Madam
The customer bought furniture items under invoice [redacted].
The part in the question has already been ordered on 02/03/16 with our [redacted] and once we have the part with us, the same will be replace.
We are not absconding from our this. But the time has to be given for the...
part to come. We are sending a reminder to them again to expedite.
In the meanwhile we like to advise all concerned that the service was completed by our technician on 02/01/16 and the fact was revealed to us then that part needed to be replaced. Without wasting time we immediately ordered the part on 02/03/16.
Trust we will get the part soon and customer will get the issue resolved to the fullest extent.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint I am trying to get this resolved with Bel Furniture my husband had [redacted] and I am waiting for [redacted] to call me so we can discuss what happened.
Regards,
[redacted] [redacted]
Dear
Sir/MadamWe refer to
the issue of customer on the invoice [redacted].The items were sold to Mr. [redacted]
[redacted] and we do not have any business
relationship with Ms. [redacted], the complainant.The customer
paid part amount by way of cash and part of the amount by debit card.We...
confirm
having refunded the amount by check # 102433 for $ 600 in the name of Mr. [redacted]
[redacted]. Earlier this amount was paid by him as cash.In regard
the payment on debit card, we requested the customer to bring the original card
to enable us to refund the amount. The customer needs to get in touch with our
showroom to get the refund on card so that this issue can be over ASAP.It is
pertinent to mention that due to security reasons, the merchant provider will
not be able to refund the amount on the other card, which customer wants to
provide.For any
question please feel free to contact us.BEL Furniture
Dear Sir/MadamToday we have contacted the customer and the refund requested by customer and approved by management is being credited back to the customer's account.Trust this will resolve the issue once for all.For any question, please feel free to contact us.ThanksRaj
Dear Sir/MadamWe confirm having refunded the balance amount to the customer's original card ending with [redacted]. This card was initially charge for her pur[redacted].The customer had been misreporting from the very beginning that the aforesaid card was cancelled .IN FACT THIS CARD is very much active and we have refunded $ 772.72 ( The balance amount)WE DO NOT OWE ANY AMOUNT TO CUSTOMER ANY MOREIn any way we had not even thought customer will misreport so much on this.Trust this will help the Revdex.com to treat this case as closed.Thanks[redacted]
Dear Sir/Madam
At the outset we like to apologize for the inconvenience caused to customer for any reason. At the same time we value the purchases customer made in 2015.
We will do the best possible to keep the customer satisfied.
However from the message we could not make out the problem...
with which piece of furniture the customer has problem. If some more information is sent to us we will certainly arrange a technician visit to get the problem addressed at the earliest.
Please rest assured the customer will be attended immediately once the complete information on the damage of furniture piece is made available to us.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Yes, we understand that the mattresses will be picked up tomorrow and if we are given the FULL REFUND PRICE OF THE MATTRESSES, then there will be no problem. However that is NOT what the store representative quoted me. She quoted the Full mattress price refund minus the $650 restock fee. That is our issue. We do not agree with paying a restock fee on items that were NEVER DELIVERED. Whoever this representative is that keeps responding is not reading my messages clearly and further more is inaccurate in their understanding of the situation.
Regards,[redacted] and [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The store manager lied the listed price. We purchased the furniture on 6/3/2016 and the listed price were lower than the purchase price. We had the website documented as proof. After the store manager heard our complaint, he agreed to refund us the difference but asked us to wait until Monday. However, instead of correcting their mistakes, he used the time to increase the listed price online to match our purchase price. And then he claimed that the price was correct. His dishonesty and cheating behavior are unacceptable. We can provide proof for that.Regards,
Customer
Dear Sir/MadamThe customer bought furniture items under invoice # 1[redacted]Per confirmed information from showroom that customer already picked up the missing part( corner)from them on 01/17/2015There is no issue whatsoever now.Trust this information will help in having treated this case as...
Dear Sir/Madam
The customer bought furniture items under invoice [redacted].
The management has given the approval for the exchange of the items with which customer has issues.
Please be advise that customer is subject to another delivery fee in the event BEL Furniture is required to...
deliver the exchanged items
At this moment we advise the customer to get in touch with our Humbel showroom for reselection.
We are forwarding a copy of this e mail to the showroom also for their records and necessary action.
Thanks
BEL Furniture
Revdex.com:
This letter is to inform you that Bel Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/27/2016 and assigned ID [redacted]
Regards,
Dear Sir/Madam The customer bought furniture items under invoice [redacted]. The customer reported problem with Sofa Loveseat and requested for refund.The corporate office has approved his refund case and the refund will be given to the customer's account once we pick up the items. The...
items are scheduled to be arriving the main distribution center any time Our showroom manager confirmed having talked to her and she informed that she would be coming to them this Wednesday for refund on these items.Trust this will resolve the matter. BEL Furniture.
Dear Sir/MadamThe customer bought furniture items under invoice [redacted] ( 7 Pcs Dining table set).In view of CUSTOMER'S REQUEST our company has taken a decision to refund the customer the full refund . The customer can bring back the items to our Westpark Distribution center...
get the complete refund.Trust this will resolve the issue once for all and make the customer happy.Thanks Raj
Dear Sir/MadamWe apologize for the customer. There was a glitch in the system. The customer was given loaner mattress for the time being as the mattress bought by customer was back ordered. Tomorrow 07/22/2015 the delivery is scheduled for this customer.We trust the...
customer will be fine once the delivery is completed tomorrow.We once again convey our regrets.ThanksBEL Furntiure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We initially purchased an item from your company to which said item collapsed very quickly under the cushions. We went back to the store and spoke with our salesman to which he suggested we pick out something else which we did and paid the difference. Mind you , we are not talking about a couple of hundred dollars but rather a couple of thousand dollars.To be clear , we have purchased about 20 thousand dollars from Bel Furniture in the past and was very disappointed in the quality of the last items purchased. It took several months to get the loveseat repaired and it is still below par. I challenge the company to show me where we were not good patrons to them. the only thing they should be saying to us is thank you for supporting us over the years,. it saddens us that we allowed greed and biasedness' to hinder our judgement and make it sound like we are trying to "run a scam" shame on you Bel Furniture, and no we will not withdraw our complaint.P.S. Your own guys said we should send the set back because the recliners are crooked and the padding for the legs is deflated. And did I mention we closed our cards???
Regards,
[redacted]
Dear Sir/Madam The customer bought furniture items on 11/03/2013 under invoice [redacted]The warranty bought by customer was the items with certain conditions from the warranty company, which does not cover the normal wear tear of the merchandise.The customer is suggested to get in...
touch with [redacted] to resolve the issue. May be the cleaning solution used by the customer caused cracking and peeling as it apparently looks likeThanks
Dear Sir/MadamThe customer originally bought the mattress under invoice [redacted] on 03/25/2015.Though there was no problem with the mattress, but customer wanted an exchange and wanted to buy higher value mattress. Our showroom agreed to exchange though the matttress was used for some...
days. Looking at the 100 % customer satisfaction we exchanged with another set of mattress. The New Invoice under reference # [redacted] for new purchase. The items exactly selected by the customer were delivered. Now per our customer service department the customer wants another exchange which is not possible as the mattress is in constant used for the last one and half week. Per Law the used mattress cannot be sold and in view of this fact we are unable to accept the request of customer for another exchange.As Better Business Bereau we will appreciate if you can kindly convince the customer on this aspect.ThanksBEL Furniture
Revdex.com:They did not refund my money I had to dispute the charges with my bank.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Visited the shop and they processed the refund as a credit. The Manager that declined to process the cancellation owes and explanation about his position. The cancellation was processed by another manager. This is now resolved. Thanks for intervention into this matter.[redacted]
Dear Sir/MadamCase # [redacted]. Our Invoice # [redacted] & [redacted] In regard to the issue of customer we advise that the items were brought to the house of the customer on 08/30/2016 but customer was not available that time for getting delivery.However we have RESCHEDULED the...
delivery to 09/01/2016 ( Thursday). The delivery has been scheduled after having discussions with customer and as per her convenience.We trust this will resolve the issue once for all.ThanksBEL Furniture
Dear Sir/Madam
The customer bought furniture items under invoice [redacted].
The part in the question has already been ordered on 02/03/16 with our [redacted] and once we have the part with us, the same will be replace.
We are not absconding from our this. But the time has to be given for the...
part to come. We are sending a reminder to them again to expedite.
In the meanwhile we like to advise all concerned that the service was completed by our technician on 02/01/16 and the fact was revealed to us then that part needed to be replaced. Without wasting time we immediately ordered the part on 02/03/16.
Trust we will get the part soon and customer will get the issue resolved to the fullest extent.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint I am trying to get this resolved with Bel Furniture my husband had [redacted] and I am waiting for [redacted] to call me so we can discuss what happened.
Regards,
[redacted] [redacted]
Dear
Sir/MadamWe refer to
the issue of customer on the invoice [redacted].The items were sold to Mr. [redacted]
[redacted] and we do not have any business
relationship with Ms. [redacted], the complainant.The customer
paid part amount by way of cash and part of the amount by debit card.We...
confirm
having refunded the amount by check # 102433 for $ 600 in the name of Mr. [redacted]
[redacted]. Earlier this amount was paid by him as cash.In regard
the payment on debit card, we requested the customer to bring the original card
to enable us to refund the amount. The customer needs to get in touch with our
showroom to get the refund on card so that this issue can be over ASAP.It is
pertinent to mention that due to security reasons, the merchant provider will
not be able to refund the amount on the other card, which customer wants to
provide.For any
question please feel free to contact us.BEL Furniture
Dear Sir/MadamToday we have contacted the customer and the refund requested by customer and approved by management is being credited back to the customer's account.Trust this will resolve the issue once for all.For any question, please feel free to contact us.ThanksRaj
Dear Sir/MadamWe confirm having refunded the balance amount to the customer's original card ending with [redacted]. This card was initially charge for her pur[redacted].The customer had been misreporting from the very beginning that the aforesaid card was cancelled .IN FACT THIS CARD is very much active and we have refunded $ 772.72 ( The balance amount)WE DO NOT OWE ANY AMOUNT TO CUSTOMER ANY MOREIn any way we had not even thought customer will misreport so much on this.Trust this will help the Revdex.com to treat this case as closed.Thanks[redacted]
Dear Sir/Madam
At the outset we like to apologize for the inconvenience caused to customer for any reason. At the same time we value the purchases customer made in 2015.
We will do the best possible to keep the customer satisfied.
However from the message we could not make out the problem...
with which piece of furniture the customer has problem. If some more information is sent to us we will certainly arrange a technician visit to get the problem addressed at the earliest.
Please rest assured the customer will be attended immediately once the complete information on the damage of furniture piece is made available to us.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Yes, we understand that the mattresses will be picked up tomorrow and if we are given the FULL REFUND PRICE OF THE MATTRESSES, then there will be no problem. However that is NOT what the store representative quoted me. She quoted the Full mattress price refund minus the $650 restock fee. That is our issue. We do not agree with paying a restock fee on items that were NEVER DELIVERED. Whoever this representative is that keeps responding is not reading my messages clearly and further more is inaccurate in their understanding of the situation.
Regards,[redacted] and [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The store manager lied the listed price. We purchased the furniture on 6/3/2016 and the listed price were lower than the purchase price. We had the website documented as proof. After the store manager heard our complaint, he agreed to refund us the difference but asked us to wait until Monday. However, instead of correcting their mistakes, he used the time to increase the listed price online to match our purchase price. And then he claimed that the price was correct. His dishonesty and cheating behavior are unacceptable. We can provide proof for that.Regards,
Customer
Dear Sir/MadamThe customer bought furniture items under invoice # 1[redacted]Per confirmed information from showroom that customer already picked up the missing part( corner)from them on 01/17/2015There is no issue whatsoever now.Trust this information will help in having treated this case as...
resolved.ThanksBEL Furniture
Dear Sir/Madam
The customer bought furniture items under invoice [redacted].
The management has given the approval for the exchange of the items with which customer has issues.
Please be advise that customer is subject to another delivery fee in the event BEL Furniture is required to...
deliver the exchanged items
At this moment we advise the customer to get in touch with our Humbel showroom for reselection.
We are forwarding a copy of this e mail to the showroom also for their records and necessary action.
Thanks
BEL Furniture
Revdex.com:
This letter is to inform you that Bel Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/27/2016 and assigned ID [redacted]
Regards,
Dear Sir/Madam The customer bought furniture items under invoice [redacted]. The customer reported problem with Sofa Loveseat and requested for refund.The corporate office has approved his refund case and the refund will be given to the customer's account once we pick up the items. The...
items are scheduled to be arriving the main distribution center any time Our showroom manager confirmed having talked to her and she informed that she would be coming to them this Wednesday for refund on these items.Trust this will resolve the matter. BEL Furniture.
Dear Sir/MadamThe customer bought furniture items under invoice [redacted] ( 7 Pcs Dining table set).In view of CUSTOMER'S REQUEST our company has taken a decision to refund the customer the full refund . The customer can bring back the items to our Westpark Distribution center...
get the complete refund.Trust this will resolve the issue once for all and make the customer happy.Thanks Raj
Dear Sir/MadamWe apologize for the customer. There was a glitch in the system. The customer was given loaner mattress for the time being as the mattress bought by customer was back ordered. Tomorrow 07/22/2015 the delivery is scheduled for this customer.We trust the...
customer will be fine once the delivery is completed tomorrow.We once again convey our regrets.ThanksBEL Furntiure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We initially purchased an item from your company to which said item collapsed very quickly under the cushions. We went back to the store and spoke with our salesman to which he suggested we pick out something else which we did and paid the difference. Mind you , we are not talking about a couple of hundred dollars but rather a couple of thousand dollars.To be clear , we have purchased about 20 thousand dollars from Bel Furniture in the past and was very disappointed in the quality of the last items purchased. It took several months to get the loveseat repaired and it is still below par. I challenge the company to show me where we were not good patrons to them. the only thing they should be saying to us is thank you for supporting us over the years,. it saddens us that we allowed greed and biasedness' to hinder our judgement and make it sound like we are trying to "run a scam" shame on you Bel Furniture, and no we will not withdraw our complaint.P.S. Your own guys said we should send the set back because the recliners are crooked and the padding for the legs is deflated. And did I mention we closed our cards???
Regards,
[redacted]
Dear Sir/Madam The customer bought furniture items on 11/03/2013 under invoice [redacted]The warranty bought by customer was the items with certain conditions from the warranty company, which does not cover the normal wear tear of the merchandise.The customer is suggested to get in...
touch with [redacted] to resolve the issue. May be the cleaning solution used by the customer caused cracking and peeling as it apparently looks likeThanks
Dear Sir/MadamThe customer originally bought the mattress under invoice [redacted] on 03/25/2015.Though there was no problem with the mattress, but customer wanted an exchange and wanted to buy higher value mattress. Our showroom agreed to exchange though the matttress was used for some...
days. Looking at the 100 % customer satisfaction we exchanged with another set of mattress. The New Invoice under reference # [redacted] for new purchase. The items exactly selected by the customer were delivered. Now per our customer service department the customer wants another exchange which is not possible as the mattress is in constant used for the last one and half week. Per Law the used mattress cannot be sold and in view of this fact we are unable to accept the request of customer for another exchange.As Better Business Bereau we will appreciate if you can kindly convince the customer on this aspect.ThanksBEL Furniture
Revdex.com:They did not refund my money I had to dispute the charges with my bank.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Visited the shop and they processed the refund as a credit. The Manager that declined to process the cancellation owes and explanation about his position. The cancellation was processed by another manager. This is now resolved. Thanks for intervention into this matter.[redacted]
Dear Sir/MadamCase # [redacted]. Our Invoice # [redacted] & [redacted] In regard to the issue of customer we advise that the items were brought to the house of the customer on 08/30/2016 but customer was not available that time for getting delivery.However we have RESCHEDULED the...
delivery to 09/01/2016 ( Thursday). The delivery has been scheduled after having discussions with customer and as per her convenience.We trust this will resolve the issue once for all.ThanksBEL Furniture