The lady did not speak to some gentle man, she spoke to *** *** and she never brought up a refund as an option, she talked about fixingWho would want to fix a brand new piece of defective furnitureThey need to refund the cost of the furniture to my credit that they chargedThey have my information stored in their systemThey were the ones who tranferrred me to four different people when I called to inform them about the issueThey promised to exchange on March and they never didI will not return to their showroom aas they have indicated to me that they are a fraudlent company who sells defective items that are rejected from other manufactureresI will not drive to their establishment in order for me not to have any confrontations with their sales reps, I would rather for them to deposit the cost of the *** back to my account or issue me a cheque.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In response to your last email "The check of $was mailed on 5/8/We do not have control of the post office"We originally appeared in person at the Bel showroom to request a refund on 4/25/2015. We contacted your headquarters office by phone on 4/28/2015, 4/30/2015, and 5/7/2015.We filed a complaint with the Revdex.com on 5/8/2015.So it would appear the cash portion refund wasn't sent until after we filed complaints with Revdex.com, Atty General, and FTCWe will advise all three agencies, should we ever actually receive the checkWe am sympathic to your lack of control over the postal service
Regards,
*** and *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
For the 3rd time asking... in reference to the $that was paid in cash, when was check #*** cut and when was it mailed?? We have not received it. We find it very interesting that you keep evading that questionThe return receipt you attached is dated today 5/13/at 10:AMWe did not lie, the debit card orginally used has been canceled. However, the account tied to the card is still open. I will wait until days from today (5/18/2018) to see if the return is appropriately routed back to my account. At that time I will notify the Revdex.com if I did or did not receive the refund and provide proof either way.However, Bell Furniture and Revdex.com please be advised, as of 2:00PM on 5/13/no refund for any amount has been received
Regards,
*** and *** ***
Dear Sir/MadamWe refer to the case reference ***.We are pleased to inform that the mattress bought by customer has already been delivered on 06/03/15.We do not see any more issue whatsoever. The customer has all the items bought by her.You may confirm the facts with the customer.ThanksBEL
Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It's not just the money that I complained about; it's their deceptive business practice that I care the most They should be punished for cheating customers and I am sure that I was not the only person having this issue
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
We went into the store this past weekend to change the delivery date and location to our current house so we could be assured of getting the newest furniture we selectedWhile there my *** overheard one of the workers say they only had left in stockWe set up the delivery for next *** (***) and she said they would call on *** to make sure they have one in inventory to deliver to usAlso, the manager saw that we had a "dispute" and my *** told him that I had filed a complaint with Revdex.comHe asked that we remove itI will not remove a complaint about this company until I know that this newest selected furniture will arrive at my house when they say it will and I won't have to "re-select" again because they won't hold it for us (even though we paid back in ***)
Regards,
*** ***
Dear Sir/MadamThough we have done as per the norms and all the amount has been refunded and where is the question of deceptive practice come into picture.We have grown over years with providing the best furniture at really low prices.The customer needs to restain himself by putting the blame and wrong reporting on the company selling practices for no reasons and without any basis.The customer is having his amount back in his accountIT SHOULD BE CONSTRUED AS RESOLVED CASE.Thanks***
Dear Sir/MadamIn our previous communication we advised that there was no problem with the mattress but the customer was trying to exchange for her own convenience.In view of this our management has accepted her request for exchange on the following termsShe needs to bring the mattress to BEL FURNITURE for exchange herself. Alternatively if we need to deliver and pick the one she has at home, it will be at another delivery fee she will be required to pay.Whatever decision customer takes will be applicable in view of our decision taken specially for her.ThanksBEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have called the San Antonio showroom and spoke to sales rep *** She stated that the *** Distribution Center will refund me only $ What I paid for furniture in full was $including tax and delivery of $ I want all of it back
Dear Sir/MadamThe customer has already reselected another set of items under invoice $ ***.The items are scheduled to be delivered on ***.We like to place on record that customer unless or until buys the floor model, is always given the BRAND NEW FURNITURE ITEMS.There is no question on that. Trust this *** resolve the issue when the items got delivered on ***ThanksBEL Furniture
Sent: Thursday, December 22, 4:PMTo: drteamSubject: RE; CASE *** Dear Sir/MadamThe customer Ms *** *** bought furniture items under invoice *** on 10/11/14We confirm having refunded $ to the customer as delivery fee on 01/07/15At the request of customer we confirm having exchanged marble table with another invoice *** with $ as SPECIAL DISCOUNT through check on 01/16/15. You will kindly appreciate that we had been doing best possible to help the customer.Thanks
Dear Sir/MadamThe customer bought furniture items under invoice under 1-***Today our showroom talked to the customer and advised that decision has been taken to refund $ 99.99The credit card on which refund is to be given will be provided to our showroom today afternoon, by customerThe customer
will get the refund today afternoon in her credit cardTrust this resolves.ThanksBel Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response received completely ignored our statement, we have not even received a refund for the cash portion paid. So let me ask AGAIN...What date was check #*** for $issued and what date was it mailed? We *** at *** as is evidenced in the copy of the statement sent to you. We called *** from the furniture store the first day we requested the refund on 4/AND used Bel Furniture computer to show your sales person the account is still active and we did file a claim for a mysterious charge which in turn prompted me to cancel the card. As I have already told your sales person Lydia, my *** informed me they do not issue the type of letter you are requestingHowever, you don't have to take my word for it. Please, call *** directly yourself to confirm, the number is 1.800.***. At this point I believe we have gone above and beyond in a good faith effort to work with you. I showed the store salesperson my account online, I provided you with a copy of my *** statement, and I provided you with a copy of my state issued ID. I don't feel any "other" proof is necessary and I think a judge would agree we have made a good faith attempt to resolve the issue.So since we cannot provide proof the card has been cancelled, what now.... Are you going to keep our money or find another method to issue the refund?Regards,
*** and *** ***
Dear Sir/MadamWe refer to the matter under case reference # ***. The customer bought furniture items under invoice # ***Today on 04/15/15 our customer service manager called to resolve the issue .The following options were given to the customerReselection
on the items not accepted by customer2.To schedule repairs if any by the technician at no cost to customer3.Refund for the items not accepted by customer.While the manager was explaining the third option, the customer hanged the telephone Though she tried to contact customer after that but customer does not pick up the phone.At this moment you will kindly appreciate that BEL furniture is not at fault and we are working to resolve the issue but the customer does not want to talk to usWe request you to advise the customer to get in touch with our showroom based on the contents of this e mail options to get complete satisfaction.Trust this clarifies our position and stand.Thanks ***
Dear Sir/MadamThe customer bought furniture items under invoice # *** on ***.THE CUSTOMER WAS SUPPOSED TO PICK UP, WHICH SHE DID NOT.We have given the offer of RESELECTION of any other furniture which customer likes in place of the furniture set earlier bought.The customer
needs to visit our showroom so that we can get the items delivered at the time when customer moves to new house.We are forwarding a copy of this e mail to our showroom also to do the needful at their end.Trust this will resolve the issue once for all.Thanks ***
Revdex.com:
This letter is to inform you that Bel Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/7/2015 11:55:27 PM and assigned ID [redacted].We received the a check in the amount of $600 from Bel Furniture on 5/15/2015 and we received a credit to our checking account on 5/16/2015 in the amount of $772.72.We consider this issue resolved.
Regards,
[redacted] and [redacted]
Dear Sir/MadamWe are trying to help the customer and there is no way our customer service department had any arguments with the customer.To make the things going in the right way, we highly suggest that customer may talk to our customer service department to report the issue for their action in the matter.However, for any inconvenience caused to customer, we sincerely regret though we are not aware of the actual at this time.There is no reason that the customer be not satisfied.Please advise customer to get in touch with our customer service department at the telephone # given in our earlier message.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice [redacted].The customer agreed and signed policy on the back of the invoice, which states as under:- Merchandise transportation is not included under manufacturer warranty. The warranty only applies to the merchandise...
remained at original site.If the customers wants another set of cushions he is supposed to return the original ones. Please advise the customer to return the original cushions so that we can provide another cushions to him.Trust this will resolve the issue once for all.ThanksBEL FURNITURE
Dear Sir/MadamYou need to weigh the issue of the customer. The customer is misguiding Revdex.com by showing the picture of SOFA TABLE, though customer bought the 3 Pcs occasional table set.We will not entertain this complaint any more. ThanksBEL Furniture
The lady did not speak to some gentle man, she spoke to *** *** and she never brought up a refund as an option, she talked about fixingWho would want to fix a brand new piece of defective furnitureThey need to refund the cost of the furniture to my credit that they chargedThey have my information stored in their systemThey were the ones who tranferrred me to four different people when I called to inform them about the issueThey promised to exchange on March and they never didI will not return to their showroom aas they have indicated to me that they are a fraudlent company who sells defective items that are rejected from other manufactureresI will not drive to their establishment in order for me not to have any confrontations with their sales reps, I would rather for them to deposit the cost of the *** back to my account or issue me a cheque.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir/MadamThe check of $ was mailed on 05/08/15. We do not have control on the post office.ThanksBEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In response to your last email "The check of $was mailed on 5/8/We do not have control of the post office"We originally appeared in person at the Bel showroom to request a refund on 4/25/2015. We contacted your headquarters office by phone on 4/28/2015, 4/30/2015, and 5/7/2015.We filed a complaint with the Revdex.com on 5/8/2015.So it would appear the cash portion refund wasn't sent until after we filed complaints with Revdex.com, Atty General, and FTCWe will advise all three agencies, should we ever actually receive the checkWe am sympathic to your lack of control over the postal service
Regards,
*** and *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
For the 3rd time asking... in reference to the $that was paid in cash, when was check #*** cut and when was it mailed?? We have not received it. We find it very interesting that you keep evading that questionThe return receipt you attached is dated today 5/13/at 10:AMWe did not lie, the debit card orginally used has been canceled. However, the account tied to the card is still open. I will wait until days from today (5/18/2018) to see if the return is appropriately routed back to my account. At that time I will notify the Revdex.com if I did or did not receive the refund and provide proof either way.However, Bell Furniture and Revdex.com please be advised, as of 2:00PM on 5/13/no refund for any amount has been received
Regards,
*** and *** ***
Dear Sir/MadamWe refer to the case reference ***.We are pleased to inform that the mattress bought by customer has already been delivered on 06/03/15.We do not see any more issue whatsoever. The customer has all the items bought by her.You may confirm the facts with the customer.ThanksBEL
Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It's not just the money that I complained about; it's their deceptive business practice that I care the most They should be punished for cheating customers and I am sure that I was not the only person having this issue
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
We went into the store this past weekend to change the delivery date and location to our current house so we could be assured of getting the newest furniture we selectedWhile there my *** overheard one of the workers say they only had left in stockWe set up the delivery for next *** (***) and she said they would call on *** to make sure they have one in inventory to deliver to usAlso, the manager saw that we had a "dispute" and my *** told him that I had filed a complaint with Revdex.comHe asked that we remove itI will not remove a complaint about this company until I know that this newest selected furniture will arrive at my house when they say it will and I won't have to "re-select" again because they won't hold it for us (even though we paid back in ***)
Regards,
*** ***
Dear Sir/MadamThough we have done as per the norms and all the amount has been refunded and where is the question of deceptive practice come into picture.We have grown over years with providing the best furniture at really low prices.The customer needs to restain himself by putting the blame and wrong reporting on the company selling practices for no reasons and without any basis.The customer is having his amount back in his accountIT SHOULD BE CONSTRUED AS RESOLVED CASE.Thanks***
Dear Sir/MadamIn our previous communication we advised that there was no problem with the mattress but the customer was trying to exchange for her own convenience.In view of this our management has accepted her request for exchange on the following termsShe needs to bring the mattress to BEL FURNITURE for exchange herself. Alternatively if we need to deliver and pick the one she has at home, it will be at another delivery fee she will be required to pay.Whatever decision customer takes will be applicable in view of our decision taken specially for her.ThanksBEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have called the San Antonio showroom and spoke to sales rep *** She stated that the *** Distribution Center will refund me only $ What I paid for furniture in full was $including tax and delivery of $ I want all of it back
Dear Sir/MadamThe customer has already reselected another set of items under invoice $ ***.The items are scheduled to be delivered on ***.We like to place on record that customer unless or until buys the floor model, is always given the BRAND NEW FURNITURE ITEMS.There is no question on that. Trust this *** resolve the issue when the items got delivered on ***ThanksBEL Furniture
Sent: Thursday, December 22, 4:PMTo: drteamSubject: RE; CASE *** Dear Sir/MadamThe customer Ms *** *** bought furniture items under invoice *** on 10/11/14We confirm having refunded $ to the customer as delivery fee on 01/07/15At the request of customer we confirm having exchanged marble table with another invoice *** with $ as SPECIAL DISCOUNT through check on 01/16/15. You will kindly appreciate that we had been doing best possible to help the customer.Thanks
Dear Sir/MadamThe customer bought furniture items under invoice under 1-***Today our showroom talked to the customer and advised that decision has been taken to refund $ 99.99The credit card on which refund is to be given will be provided to our showroom today afternoon, by customerThe customer
will get the refund today afternoon in her credit cardTrust this resolves.ThanksBel Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response received completely ignored our statement, we have not even received a refund for the cash portion paid. So let me ask AGAIN...What date was check #*** for $issued and what date was it mailed? We *** at *** as is evidenced in the copy of the statement sent to you. We called *** from the furniture store the first day we requested the refund on 4/AND used Bel Furniture computer to show your sales person the account is still active and we did file a claim for a mysterious charge which in turn prompted me to cancel the card. As I have already told your sales person Lydia, my *** informed me they do not issue the type of letter you are requestingHowever, you don't have to take my word for it. Please, call *** directly yourself to confirm, the number is 1.800.***. At this point I believe we have gone above and beyond in a good faith effort to work with you. I showed the store salesperson my account online, I provided you with a copy of my *** statement, and I provided you with a copy of my state issued ID. I don't feel any "other" proof is necessary and I think a judge would agree we have made a good faith attempt to resolve the issue.So since we cannot provide proof the card has been cancelled, what now.... Are you going to keep our money or find another method to issue the refund?Regards,
*** and *** ***
Dear Sir/MadamWe refer to the matter under case reference # ***. The customer bought furniture items under invoice # ***Today on 04/15/15 our customer service manager called to resolve the issue .The following options were given to the customerReselection
on the items not accepted by customer2.To schedule repairs if any by the technician at no cost to customer3.Refund for the items not accepted by customer.While the manager was explaining the third option, the customer hanged the telephone Though she tried to contact customer after that but customer does not pick up the phone.At this moment you will kindly appreciate that BEL furniture is not at fault and we are working to resolve the issue but the customer does not want to talk to usWe request you to advise the customer to get in touch with our showroom based on the contents of this e mail options to get complete satisfaction.Trust this clarifies our position and stand.Thanks ***
Dear Sir/MadamThe customer bought furniture items under invoice # *** on ***.THE CUSTOMER WAS SUPPOSED TO PICK UP, WHICH SHE DID NOT.We have given the offer of RESELECTION of any other furniture which customer likes in place of the furniture set earlier bought.The customer
needs to visit our showroom so that we can get the items delivered at the time when customer moves to new house.We are forwarding a copy of this e mail to our showroom also to do the needful at their end.Trust this will resolve the issue once for all.Thanks ***
Revdex.com:
This letter is to inform you that Bel Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/7/2015 11:55:27 PM and assigned ID [redacted].We received the a check in the amount of $600 from Bel Furniture on 5/15/2015 and we received a credit to our checking account on 5/16/2015 in the amount of $772.72.We consider this issue resolved.
Regards,
[redacted] and [redacted]
Dear Sir/MadamWe are trying to help the customer and there is no way our customer service department had any arguments with the customer.To make the things going in the right way, we highly suggest that customer may talk to our customer service department to report the issue for their action in the matter.However, for any inconvenience caused to customer, we sincerely regret though we are not aware of the actual at this time.There is no reason that the customer be not satisfied.Please advise customer to get in touch with our customer service department at the telephone # given in our earlier message.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice [redacted].The customer agreed and signed policy on the back of the invoice, which states as under:- Merchandise transportation is not included under manufacturer warranty. The warranty only applies to the merchandise...
remained at original site.If the customers wants another set of cushions he is supposed to return the original ones. Please advise the customer to return the original cushions so that we can provide another cushions to him.Trust this will resolve the issue once for all.ThanksBEL FURNITURE
Dear Sir/MadamYou need to weigh the issue of the customer. The customer is misguiding Revdex.com by showing the picture of SOFA TABLE, though customer bought the 3 Pcs occasional table set.We will not entertain this complaint any more. ThanksBEL Furniture