Dear Sir/MadamThe customer bought furniture items under invoice [redacted]As per his request his sale has been cancelled and full refund has been given to him on his credit card on 05/11/2015We do not owe any amount to this customer and there is no issue whatsoever in regard to full refund to his...
Dear Sir/MadamAt the outset we like to place on record that our customer service manager called and the phone was picked up by some gentleman.He hanged the phone half way through while she was trying to give the third option, which in fact was the refund for the one of the [redacted] not liked by customer.The customer needs to go to our showroom to get the refund.We are sending a copy of this message to our showroom to provide refund for one of the [redacted] to the customer.Trust this clarifies our stand. We are working to satisfy the customer.Thanks[redacted]BEL Furniture
Dear Sir/Madam
The customer bought furniture items under invoice [redacted]. It included [redacted] for $ 781.99.
The customer has been refuned full amount of this purchase $ 846.50 ( $ 781.99 plus applicable sales tax)
Previously also the customer was given refund of ...
$ 150 on 07/02/15.
We are unaware why customer though fully refunded on [redacted] is asking for $ 100. ( We do not owe any amount for [redacted])
This is being submitted to you as there is no fault at the end of BEL Furniture.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Thursday, July 09, 2015 7:03 PM To: drteam Cc: Claire Subject: Refund for moldy furniture Bel Furniture has picked up the moldy furniture on Saturday June 27th, 2015. Since Bel Furniture is not taking any responsibilities in any part of the problems they brought up me and my house; at this point, I would like to receive my refund for the moldy bedroom set furniture that have been picked up by Bel. I have to clean my house and cannot wait any longer on that, and need my refund to start the cleaning. I will take some measures, and deal with the rest of the case directly after cleaning. Thank you!
Regards,
Dear Sir/Madam
The customer bought furniture items under invoice [redacted]
The customer had issues with two of the side chairs. In fact we have tried to contact the customer on the following dates to arrange pick up and get those chairs exchanged. We left voice messages but the customer did not...
call back.
December 29th, 2015
January 1st, 2016
January 13th, 2016
The chairs are available for exchange. The customer needs to get in touch with our customer support department at 832 358 8899 X [redacted] or [redacted] or [redacted] to schedule exchange.
IT IS IMPORTANT TO MENTION THAT IN VIEW OF INCONVENIENCE TO CUSTOMER HALF OF THE DELIVERY FEE WAS REFUNDED TO CUSTOMER. We are trying to help the customer to the best possible.
Thanks
BEL Furniture Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Bel Furniture is the one that has been misguiding Revdex.com. The screenshots with the pictures showed exactly what we bought. The table we bought is a 1-piece sofa table, not a 3-pcs sofa table set, which is clearly shown on the receipt. Bel should have that in their system as well. If Bel still has any respect on the customers, they should stop lying, admit their mistakes, and make the corrections. Again, below is the details about this transaction:As shown in the attached Bel webpage screenshots from our previous response, the listing price for the sofa & love seat (3 pieces) is $697.41 while the purchase price is $699.41; the listing price for the 1 piece sofa table is $101.66 while the purchase price is $166.41; the listing price for the mattress is $219.99 while the purchase price is $309.99. Note, we want to keep the order and never requested cancelling our order. If Bel furniture takes any action to cancel our order or delay delivert without our permission, it will be against our purchase agreement, and considered bias and retaliation against the customers after we filed the complaints. What we really request is:1. Bel shall deliver the new furniture we ordered to our house next Friday (6/17/2016) per the purchase agreement;2. Bel shall make adjustment to match the purchase prices with the listing prices per the webpages of the day we bought the furniture (6/3/2016).We urge Bel Furniture to correct their mistakes and improve their business. We are trying to resolve the issue and protect our right as a customer. The door for communication is still open on our side.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you [redacted] update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The furniture we re-selected was delivered to our home on the delivery date set up.
Sent: Friday, December 23, 2016 12:38 PMSubject: COMPLAINT [redacted] Dear Sir/Madam The customer bought furniture ONLINE under invoice [redacted]. The reasons best known to customer did not accept delivery and sought refund from us. FULL REFUND INCLUDING DELIVERY FEE WAS GIVEN TO CUSTOMER ON 02/18/16 on the same credit card which was previously charged WE DO NOT OWE any amount to customer. PLEASE CLOSE THE COMPLAINT AS RESOLVED. ThanksRaj
Dear Sir/Madam The customer bought furniture items under invoice # [redacted]. All items were delivered on 03/11/17The customer had issues with chair and and wedge. We took the decision to exchange the items and brought the items at her residence on 03/24/17 but the customer REFUSED TO...
ACCEPT and told us to bring the items in boxes.We have taken the decision that items would be brought in boxes at her residence on 04/04/17 and accordingly scheduled with her. You will kindly appreciate that we are doing everything to satisfy customer. Thanks BEL Furniture
Dear Sir/MadamIn order to resolve this issue we are sending a copy of this e mail to our showroom and also accounting department to issue refund check to the customer for the [redacted] not accepted by her. The customer needs to bring the [redacted] back to us for immediate credit in her account/issue refund checkThe customer cannot have the merchandise and the refund at the same time. We need to have the merchandise back in our warehouse to get the refund given to her immediately. We are working to solve the problem at the earliest[redacted], please make sure items are back before requesting the refund .[redacted], please arrange to issue refund check after confirming the above facts from [redacted].Thanks[redacted]
Dear Sir/Madam
We refer to the case reference.
At the outset we inform that customer bought 2 Pcs sectional for $ 923.78 on 12/19/2009 under invoice *-[redacted]
The customer statement of having spent $ 1200 is not correct at all. Moreover the customer got FREE WEDGE OTTOMAN along...
with the sectional.
There was no confusion on the product manufacturing . It was evident on the price tag itself. The customer was fully aware of that.
The customer after having used the Sectional 6 years is asking for the refund. IS IT JUSTIFIED ?
Our Corporate office has already replied the customer on 09/11/15.
At this moment we are not able to help the customer.
Thanks
BEL Furniture
Dear Sir/Madam CASE [redacted] The customer bought new furniture items under invoice [redacted] and a credit of $ 183.97 ( $ 169.95 plus tax ) has already been given.THERE IS NO ISSUE WHATSOEVER NOW.You may close the complaint.Thanks Raj
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
To Whom It May Concern: We are not satisfied with what was stated in this message from Bel Furniture. In previous messages from Bel Furniture, it was nothing but untruths told as well as this one. I went to the store because I was told by an employee in the corporate office to go pick up my refund, since they could not process it directly from there, which by the way, I thought was weird.... Corporate offices should be able to handle that...Once I arrived at the store, I explained my reason for being there and the manager called the corporate office himself. I was then told the employee was new and had given me wrong information. The last thing a customer wants is to be left feeling unvalued. There was scene displayed in the store, but I did demand my refund because I was told I would get it less a restocking fee. I shouldn't have been given the run around from the start. The manager was mad for wanting my money and decided to call the police, when he was not threatened. There were no customers in the store. The police told him I was not trasspassing, if I was told to come there. The police even suggested that I tell everyone I know not to shop there because of their poor customer service,as well as to take them to court. Bel Furniture has lied several times and even said they repaired my theater seats, but I was not satisfied, when that NEVER happened!!! This company has failed to right their wrong, but instead insist on being dishonest and denying what really happened. I have never had such terrible customer service from a company that I CHOSE TO SPEND MY HARD EARNED MONEY AT! It's unfortunate that Bel Burniture doesn't produce quality products and when brought to their attention, they make light of the situation. I do not practice lying and have no reason to go through these measures in an attempt to get a fair resolution. Bel Furniture should've taken responsibility for there mess up rather trying to make a customer out to be a bad person. There are too many negative complaints about this company producing bad products and the rude behavior from employees. I mean, going to court will cost more than $823.11, but apparently Raj doesn't care. I don't recommend this place to anyone. The company is very untrustworthy!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
It is OK if Bel wants to pick up the furniture and refund us, but the delivery charge we paid must be included in the refund. We've wasted two day worth of work waiting for the two deliveries ourselves, and that is money too.A simple question to Bel: If you were a customer and received a two-piece sectionals that don't match the showroom display, would you pay for the delivery charge if the merchandise is not replaced ?We like the modern style of the merchandise, all we have asked is give us the same furniture like we saw at the showroom. If Bel can not do that, then refund all our money.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, September 28, 2016 12:41 PM Subject: [redacted] ID- [redacted] I am sending this email to please ask that you do not close this case. I emailed Bel-Furniture the pictures twice at the email provided and I did not hear from them. We thought that was the next step that you were requesting that we do. WE did not know that we were to respond to you guys within 10 days, but rather send the email to Bel-Furniture with the pictures. At this time point we still have not heard from them are resolved anything. Please do not close this case we still need your help. We had the wrong understanding on the next step.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. BEL furniture also delivered the chest this afternoon.Thank you.Sincerely,[redacted]
From: [redacted] [mailto:r[redacted]@belfurniture.com] Sent: Thursday, February 23, 2017 4:33 PMDear Sir/MadamThe customer bought furniture items under invoice 1-[redacted] and had issue in regard to pillows.We confirm having refunded $ 60 towards the cost of pillows to customer, as STORE...
CREDITWe do not see more issues and customer can use this credit ASAPThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I spoke
with my husband regarding Bel Furniture’s false claim that he
advised the technician there was nothing wrong with my sectional
and that all issues were resolved. His words to me is that Bel is
making a false statement against him. In fact, he informed the technician
that he (the technician) needed to speak with me regarding the repairs
because they had been working with me on this matter. During a phone call,
I voiced my concerns to the technician and even called Customer Service the
same day the technician was at my home to address my concerns. I
was ASSURED by Sarah that IF the problem was not corrected with the
replacement of the inside cushion for the chaise, she would work with the
manufacture to replace the Sectional. Although I strongly felt that
replacing this cushion would not correct the problem, Sarah asked that I allow
Bel Furniture the opportunity to try this option. With hesitation, I
agreed. The fact that Sarah ASSURED me that if replacing the cushion did not
work she would work with the manufacture for a resolution, gave me some
sort of comfort in allowing them to try this option.
It is
obvious that replacing the cushion did not correct the huge
gap and overhang on the chaise portion of the sectional. This defect
has clearly been pointed out to Bel Furniture. Even the
technician was clearly able to see the defect in the piece and
mentioned it to husband. I have pictures of my sectional which
clearly show that the problem has not been corrected. It is imperative that
my concerns are addressed and not dismissed. This matter must be
rectified and not swept under the rug!!! I am offended by the fact that
Bel Furniture is trying to renege on their word. Regards,[redacted]. [redacted]
Dear Sir/MadamThe customer bought furniture items under invoice [redacted]Brand new packed mattresses were at her residence on 03/11/17. IT IS A MATTER OF SURPRISE IF THERE WAS ANY ISSUES WITH THE MATTRESS why our company on the same day of deliveryHowever we are in touch with the manufacturer on this...
matter. In the meanwhile we have taken the decision to PICK UP the mattresses on 04/01/17 and once we receive the mattress back, the refund will be given to customer as per company's rules.Please advise customer that she should return the mattress for refundThanksRaj
Dear Sir/MadamAs per our schedule the technician visited the customer and did the best what he could do. The technician found chaise and LAF sofa seat cushions upto manufcturing stardards and he took pictures also. He delivered and installed seat cushion cores.At the same time some more seat cushion cores are being ordered through vendor to make the customer fully satisfied. We are doing our best to take care of customer.ThanksBEL Furniture
Dear Sir/MadamThe customer bought furniture items under invoice [redacted]As per his request his sale has been cancelled and full refund has been given to him on his credit card on 05/11/2015We do not owe any amount to this customer and there is no issue whatsoever in regard to full refund to his...
account.Thanks[redacted]
Dear Sir/MadamAt the outset we like to place on record that our customer service manager called and the phone was picked up by some gentleman.He hanged the phone half way through while she was trying to give the third option, which in fact was the refund for the one of the [redacted] not liked by customer.The customer needs to go to our showroom to get the refund.We are sending a copy of this message to our showroom to provide refund for one of the [redacted] to the customer.Trust this clarifies our stand. We are working to satisfy the customer.Thanks[redacted]BEL Furniture
Dear Sir/Madam
The customer bought furniture items under invoice [redacted]. It included [redacted] for $ 781.99.
The customer has been refuned full amount of this purchase $ 846.50 ( $ 781.99 plus applicable sales tax)
Previously also the customer was given refund of ...
$ 150 on 07/02/15.
We are unaware why customer though fully refunded on [redacted] is asking for $ 100. ( We do not owe any amount for [redacted])
This is being submitted to you as there is no fault at the end of BEL Furniture.
Thanks
BEL Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Thursday, July 09, 2015 7:03 PM To: drteam Cc: Claire Subject: Refund for moldy furniture Bel Furniture has picked up the moldy furniture on Saturday June 27th, 2015. Since Bel Furniture is not taking any responsibilities in any part of the problems they brought up me and my house; at this point, I would like to receive my refund for the moldy bedroom set furniture that have been picked up by Bel. I have to clean my house and cannot wait any longer on that, and need my refund to start the cleaning. I will take some measures, and deal with the rest of the case directly after cleaning. Thank you!
Regards,
Dear Sir/Madam
The customer bought furniture items under invoice [redacted]
The customer had issues with two of the side chairs. In fact we have tried to contact the customer on the following dates to arrange pick up and get those chairs exchanged. We left voice messages but the customer did not...
call back.
December 29th, 2015
January 1st, 2016
January 13th, 2016
The chairs are available for exchange. The customer needs to get in touch with our customer support department at 832 358 8899 X [redacted] or [redacted] or [redacted] to schedule exchange.
IT IS IMPORTANT TO MENTION THAT IN VIEW OF INCONVENIENCE TO CUSTOMER HALF OF THE DELIVERY FEE WAS REFUNDED TO CUSTOMER. We are trying to help the customer to the best possible.
Thanks
BEL Furniture Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Bel Furniture is the one that has been misguiding Revdex.com. The screenshots with the pictures showed exactly what we bought. The table we bought is a 1-piece sofa table, not a 3-pcs sofa table set, which is clearly shown on the receipt. Bel should have that in their system as well. If Bel still has any respect on the customers, they should stop lying, admit their mistakes, and make the corrections. Again, below is the details about this transaction:As shown in the attached Bel webpage screenshots from our previous response, the listing price for the sofa & love seat (3 pieces) is $697.41 while the purchase price is $699.41; the listing price for the 1 piece sofa table is $101.66 while the purchase price is $166.41; the listing price for the mattress is $219.99 while the purchase price is $309.99. Note, we want to keep the order and never requested cancelling our order. If Bel furniture takes any action to cancel our order or delay delivert without our permission, it will be against our purchase agreement, and considered bias and retaliation against the customers after we filed the complaints. What we really request is:1. Bel shall deliver the new furniture we ordered to our house next Friday (6/17/2016) per the purchase agreement;2. Bel shall make adjustment to match the purchase prices with the listing prices per the webpages of the day we bought the furniture (6/3/2016).We urge Bel Furniture to correct their mistakes and improve their business. We are trying to resolve the issue and protect our right as a customer. The door for communication is still open on our side.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you [redacted] update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The furniture we re-selected was delivered to our home on the delivery date set up.
Sent: Friday, December 23, 2016 12:38 PMSubject: COMPLAINT [redacted] Dear Sir/Madam The customer bought furniture ONLINE under invoice [redacted]. The reasons best known to customer did not accept delivery and sought refund from us. FULL REFUND INCLUDING DELIVERY FEE WAS GIVEN TO CUSTOMER ON 02/18/16 on the same credit card which was previously charged WE DO NOT OWE any amount to customer. PLEASE CLOSE THE COMPLAINT AS RESOLVED. ThanksRaj
Dear Sir/Madam The customer bought furniture items under invoice # [redacted]. All items were delivered on 03/11/17The customer had issues with chair and and wedge. We took the decision to exchange the items and brought the items at her residence on 03/24/17 but the customer REFUSED TO...
ACCEPT and told us to bring the items in boxes.We have taken the decision that items would be brought in boxes at her residence on 04/04/17 and accordingly scheduled with her. You will kindly appreciate that we are doing everything to satisfy customer. Thanks BEL Furniture
Dear Sir/MadamIn order to resolve this issue we are sending a copy of this e mail to our showroom and also accounting department to issue refund check to the customer for the [redacted] not accepted by her. The customer needs to bring the [redacted] back to us for immediate credit in her account/issue refund checkThe customer cannot have the merchandise and the refund at the same time. We need to have the merchandise back in our warehouse to get the refund given to her immediately. We are working to solve the problem at the earliest[redacted], please make sure items are back before requesting the refund .[redacted], please arrange to issue refund check after confirming the above facts from [redacted].Thanks[redacted]
Dear Sir/Madam
We refer to the case reference.
At the outset we inform that customer bought 2 Pcs sectional for $ 923.78 on 12/19/2009 under invoice *-[redacted]
The customer statement of having spent $ 1200 is not correct at all. Moreover the customer got FREE WEDGE OTTOMAN along...
with the sectional.
There was no confusion on the product manufacturing . It was evident on the price tag itself. The customer was fully aware of that.
The customer after having used the Sectional 6 years is asking for the refund. IS IT JUSTIFIED ?
Our Corporate office has already replied the customer on 09/11/15.
At this moment we are not able to help the customer.
Thanks
BEL Furniture
Dear Sir/Madam CASE [redacted] The customer bought new furniture items under invoice [redacted] and a credit of $ 183.97 ( $ 169.95 plus tax ) has already been given.THERE IS NO ISSUE WHATSOEVER NOW.You may close the complaint.Thanks Raj
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
To Whom It May Concern: We are not satisfied with what was stated in this message from Bel Furniture. In previous messages from Bel Furniture, it was nothing but untruths told as well as this one. I went to the store because I was told by an employee in the corporate office to go pick up my refund, since they could not process it directly from there, which by the way, I thought was weird.... Corporate offices should be able to handle that...Once I arrived at the store, I explained my reason for being there and the manager called the corporate office himself. I was then told the employee was new and had given me wrong information. The last thing a customer wants is to be left feeling unvalued. There was scene displayed in the store, but I did demand my refund because I was told I would get it less a restocking fee. I shouldn't have been given the run around from the start. The manager was mad for wanting my money and decided to call the police, when he was not threatened. There were no customers in the store. The police told him I was not trasspassing, if I was told to come there. The police even suggested that I tell everyone I know not to shop there because of their poor customer service,as well as to take them to court. Bel Furniture has lied several times and even said they repaired my theater seats, but I was not satisfied, when that NEVER happened!!! This company has failed to right their wrong, but instead insist on being dishonest and denying what really happened. I have never had such terrible customer service from a company that I CHOSE TO SPEND MY HARD EARNED MONEY AT! It's unfortunate that Bel Burniture doesn't produce quality products and when brought to their attention, they make light of the situation. I do not practice lying and have no reason to go through these measures in an attempt to get a fair resolution. Bel Furniture should've taken responsibility for there mess up rather trying to make a customer out to be a bad person. There are too many negative complaints about this company producing bad products and the rude behavior from employees. I mean, going to court will cost more than $823.11, but apparently Raj doesn't care. I don't recommend this place to anyone. The company is very untrustworthy!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
It is OK if Bel wants to pick up the furniture and refund us, but the delivery charge we paid must be included in the refund. We've wasted two day worth of work waiting for the two deliveries ourselves, and that is money too.A simple question to Bel: If you were a customer and received a two-piece sectionals that don't match the showroom display, would you pay for the delivery charge if the merchandise is not replaced ?We like the modern style of the merchandise, all we have asked is give us the same furniture like we saw at the showroom. If Bel can not do that, then refund all our money.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, September 28, 2016 12:41 PM Subject: [redacted] ID- [redacted] I am sending this email to please ask that you do not close this case. I emailed Bel-Furniture the pictures twice at the email provided and I did not hear from them. We thought that was the next step that you were requesting that we do. WE did not know that we were to respond to you guys within 10 days, but rather send the email to Bel-Furniture with the pictures. At this time point we still have not heard from them are resolved anything. Please do not close this case we still need your help. We had the wrong understanding on the next step.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. BEL furniture also delivered the chest this afternoon.Thank you.Sincerely,[redacted]
From: [redacted] [mailto:r[redacted]@belfurniture.com] Sent: Thursday, February 23, 2017 4:33 PMDear Sir/MadamThe customer bought furniture items under invoice 1-[redacted] and had issue in regard to pillows.We confirm having refunded $ 60 towards the cost of pillows to customer, as STORE...
CREDITWe do not see more issues and customer can use this credit ASAPThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I spoke
with my husband regarding Bel Furniture’s false claim that he
advised the technician there was nothing wrong with my sectional
and that all issues were resolved. His words to me is that Bel is
making a false statement against him. In fact, he informed the technician
that he (the technician) needed to speak with me regarding the repairs
because they had been working with me on this matter. During a phone call,
I voiced my concerns to the technician and even called Customer Service the
same day the technician was at my home to address my concerns. I
was ASSURED by Sarah that IF the problem was not corrected with the
replacement of the inside cushion for the chaise, she would work with the
manufacture to replace the Sectional. Although I strongly felt that
replacing this cushion would not correct the problem, Sarah asked that I allow
Bel Furniture the opportunity to try this option. With hesitation, I
agreed. The fact that Sarah ASSURED me that if replacing the cushion did not
work she would work with the manufacture for a resolution, gave me some
sort of comfort in allowing them to try this option.
It is
obvious that replacing the cushion did not correct the huge
gap and overhang on the chaise portion of the sectional. This defect
has clearly been pointed out to Bel Furniture. Even the
technician was clearly able to see the defect in the piece and
mentioned it to husband. I have pictures of my sectional which
clearly show that the problem has not been corrected. It is imperative that
my concerns are addressed and not dismissed. This matter must be
rectified and not swept under the rug!!! I am offended by the fact that
Bel Furniture is trying to renege on their word. Regards,[redacted]. [redacted]
Dear Sir/MadamThe customer bought furniture items under invoice [redacted]Brand new packed mattresses were at her residence on 03/11/17. IT IS A MATTER OF SURPRISE IF THERE WAS ANY ISSUES WITH THE MATTRESS why our company on the same day of deliveryHowever we are in touch with the manufacturer on this...
matter. In the meanwhile we have taken the decision to PICK UP the mattresses on 04/01/17 and once we receive the mattress back, the refund will be given to customer as per company's rules.Please advise customer that she should return the mattress for refundThanksRaj
Dear Sir/MadamAs per our schedule the technician visited the customer and did the best what he could do. The technician found chaise and LAF sofa seat cushions upto manufcturing stardards and he took pictures also. He delivered and installed seat cushion cores.At the same time some more seat cushion cores are being ordered through vendor to make the customer fully satisfied. We are doing our best to take care of customer.ThanksBEL Furniture