Initial Business Response /* (1000, 15, 2015/11/06) */
Good Morning;
I received the following update regarding customer [redacted]:
* Cabling has been installed from the street into the building
* All in-building wiring has been completed
* A small amount of...
splicing needs to be completed to pull everything together and this is tentatively scheduled for Monday/Tuesday of next week.
Thanks,
Pam
Initial Consumer Rebuttal /* (2000, 17, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did recieve a direct response if the service or be provided or not.
Initial Business Response /* (1000, 5, 2017/02/21) */
After reviewing 506-734-7187 for Roger Sabo / Our records indicate no one by that name on the Bell Aliant account?
Initial Consumer Rebuttal /* (3000, 7, 2017/02/21) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
My apologies, my name is listed as Dustin Sabo on the account. Other contact for the account is Genevieve Wall. Account number 48683791
Final Consumer Response /* (2000, 15, 2017/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Completely resolved.
I appreciate you taking the time to look into the issue and make the adjustments. Also appreciate the follow up phone calls and communication.
Final Business Response /* (4000, 13, 2017/03/06) */
I spoke with Dustin Sabo on Feb 24, 2017. I provided the following by email today March 3, 2017.
Good Afternoon
After reviewing your Bell Aliant account, I am showing CANUS plan was added for $0.20/minute under the Bell Aliant bundle offered in Nov 2016. I apologize for the keying error, your bundle promo should have been unlimited CANUS included in this bundle. Adjustment has been issued for $453.20 plus tax for overbilling of long distance charges for Dec, Jan and Feb bills. Adjustment has been issued for $4.23 for late payment charges. These changes, adjustments will be applicable to your March 12, 2017 statement. Bell Aliant considers issue resolved and closed.
Initial Business Response /* (1000, 16, 2017/09/14) */
Emailed [redacted] and advised that based on my investigation through out Web Care App that we were not able to find any critical error with her modem connection (drops / disconnects) over the last 4 weeks. I advised that based on our conversation...
her issue is with the WIFI connection and that Bell Aliant does not compensate for poor WIFI. I did offer and [redacted] accepted a retention offer that she qualifies for and that has been applied. I also left her my contact information for her to reach out to in case she needs assistance due to the hearing issue. This matter is now closed
Customer's reply - Hi,
Then it's the wifi acting up at least it's working at some point, encountered another disconnection this morning again, and it's quite disappointing. $[redacted] reduction off the bill a month? Well I'll take it.
Then it's the wifi acting up at least it's working at some point, encountered another disconnection this morning again, and it's quite disappointing. $[redacted] reduction off the bill a month? Well I'll take it.
Initial Business Response /* (1000, 8, 2017/01/05) */
[redacted]...
[redacted]
Further to our telephone conversation, I regret that I am unable to remove the balance owing on your Bell Aliant account of $[redacted]
You were provided service in June 2015 with a [redacted]. You were provided with a monthly promotional discount of $[redacted]/month for a 12-month period as per the Sales Rep.
Each of your monthly Bell Aliant statements show the regular amount of the billing of the bundle; and the amount of the monthly promotional discount, along with the expiry date. You did advise Bell Aliant that you do not read your bills. It is the customer's responsibility to ensure they are aware of their monthly bill statements and question any charges that they question.
You are responsible for the payment in full of each of your monthly Bell Aliant statements as per our Terms of Service.
We regret that we were not able to come to a satisfactory resolution.
Bell Aliant has closed the complaint as the customer was provided hi monthly statements in which it indicated the date as to when the promotion expired.
July 20, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: Revdex.com ID# [redacted]
[redacted] Z
[redacted]
American Residential Services, LLC (“ARS”) has...
received
your email dated July 10, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
We have been in communication with Ms. [redacted] and have
reached an amicable resolution to her satisfaction.
ARS prides itself on providing premier customer service and
appreciates your assistance in resolving this dispute. If you require additional information
regarding this complaint, please feel free to contact me at ###-###-####.
Respectfully,
Tracey H[redacted]
Corporate Customer Relations Manager
Initial Business Response /* (1000, 5, 2017/01/10) */
I spoke with [redacted] and[redacted] on January 9, 2017 to advise a repair ticket was issued for January 10, 2017 for have a Bell Aliant repair tech visit the premise to determine why [redacted] security was unable to communicate with the customer's...
alarm. It has been determined by the Bell Aliant repair tech that the power was unplugged from the wall to the power ONT. Both the phone and alarm were tested and working. I contacted [redacted] today and she confirmed she has provided the customer [redacted] with the update. Bell Aliant considers issue resolved and closed.
Initial Consumer Rebuttal /* (3000, 7, 2017/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were just speaking to [redacted] and [redacted] and they have informed us that you cannot phone into our home but you can phone out. But more importantly, [redacted] has told them that they still cannot communicate with our house through the phone line. We are not closing this complaint until the issue is solved. Please contact [redacted] and tell them to send in a technician to find out why their service to our house is not working. This maintenance service is covered by our monthly payments to [redacted]. (We also had trouble with our phone line (ie receiving calls to our home that were made even though our phone did NOT ring) before we left. Bell Aliant sent in a technician then and said it was fixed. But apparently not. Who is to blame for our [redacted] not working? Please have [redacted] send in a technician to our house. Call[redacted] to let them in at [redacted]. Thank-you.
Final Business Response /* (4000, 14, 2017/02/01) */
I received a call on January 18th from neighbor Ms. [redacted] when [redacted] was at the premise and confirmed everything working. I have not heard of any further issues. Adjustment has been issued for $[redacted] plus tax for January 21, 2017 bill due to when issue was reported Jan 4, 2017. This will be applicable to February 21, 2017 statement. Bell Aliant considers issue resolved.
Initial Business Response /* (1000, 5, 2015/03/04) */
The customer's service was installed on Nov 26, 2014. We were sending her bills to her physical addrss in [redacted] Although the customer was using the service from Nov onward she did not contact us to find out why she was not receiving a bill until...
Feb 6, at which time it was discovered that the billing address was incorrect. With regards to being disconnected without notice, our accounts receivable department did try to contact her by phone on Feb 21, a message was left at that time with a 3rd party. The customer did not call back and the service was suspended by accounts receivable on Feb 24. The customer paid the amount owing and requested the service completely disconnected. I have spoken with [redacted] regarding this and informed her that I would not be issuing any credits to her account as she was using a service that she was fully aware that she had to pay for. The late fees had previously been adjusted by another agent. I am sending copies of all bills on the account to the correct address for the custoemr's records.
Initial Business Response /* (1000, 5, 2016/11/01) */
Bell Aliant contacted the customer and agreed since he is an excellent standing customer with Bell Aliant, to waive the service charge to upgrade to **. The work order was issued and dated for Saturday afternoon. Customer was very happy with...
the outcome. Bell Aliant and the customer consider the issue resolved and closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very pleasant and was efficient and stayed true to her word.[redacted]
Initial Business Response /* (1000, 10, 2014/11/27) */
Good Afternoon, a full review of the account was done with Ms. [redacted] as well as a document provided to her explaining the balance on the account. There has been no further response from the customer. We now consider this resolved and...
closed.
Thanks
Initial Consumer Rebuttal /* (3000, 12, 2014/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it is true I did speak with a representative from bell and she did explain charges as well as remove the early cancellation fee this rep did not explain the discrepancies in previous statements I had received nor did she explain the final notice I received stating a "set loss" which means unreturned equipment I did receive an outline of my bill which is better than before however I'm less than impressed with their service or lack there of
Final Business Response /* (4000, 14, 2014/12/09) */
Good Morning, We have provided all the documention required by the customer. After providing all information to the customer there was no further contact on the customers behalf. Bell Aliant considers this matter closed.
Initial Business Response /* (1000, 15, 2016/02/03) */
I spoke with [redacted] today February 3, 2016 regarding promo and regular pricing.
After reviewing the customer's account, she had been receiving a loyalty credit which ended in Dec 2015. A notice that was included in November 2015 bill...
was advising effective Jan 13, 2016 your monthly bill will increase by $[redacted] per month, plus taxes. The bundle price was $[redacted] and with the increase changed this price to $[redacted]. Since the previous loyalty credit ended, a new loyalty credit was offered for $[redacted] for 12 months and applied to the customer's account. Bell Aliant has closed this complaint; however the customer is not happy with the outcome.
Initial Consumer Rebuttal /* (3000, 17, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They continually misrepresent. My bill increase was ** not *. This company uses promotions to the gouge prices by [redacted]. They don't send bills. The * increase is not on my bill it's **. Every year they use the word promotion to increase my bill by first **% then ** per cent and after calling they give you a small discount back and expect you to be grateful. [redacted] I started because they offered $** for cable internet and phone and I have NEVER paid less then $[redacted] When I first inquired as we were moving to a new area they said start now and get this great deal and if prices go up it will be like ** and when u move there is no charge. Now this one tells me that when I moved I lost the promotion!! [redacted]
Final Business Response /* (4000, 27, 2016/02/**) */
After further review, we have spoken with [redacted] on a few occasions when inquiring about her pricing. We confirmed with [redacted] the billing was correct and since the customer has extras on the [redacted] side, she was aware her bundle would be more than advertised due to this.
We have explained to the customer there will be no change in pricing and why she no longer getting the promotion pricing. Bell Aliant has closed this complaint.
Final Consumer Response /* (**00, 2*, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] This is the first I have ever heard about my move being the issue!!!!! [redacted] I still paid an extra [redacted] for a total of more than $[redacted] when it should have been $[redacted]
Initial Business Response /* (1000, 15, 2015/02/13) */
From: [redacted] (XXXXXXX) (mailto:[redacted].ca)
Sent: Friday, February 13, XXXX X:XX AM
To: 'Revdex.com'
Subject: (SPAM) RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXX-XX-XXX)
Importance: Low
Good...
day,
Please note that this customer is not a [redacted] subscriber but rather Bell Aliant therefore we are unable to assist him. This has to be send to Bell Aliant.
Thank you.
[redacted]
Adjoint - Centre de Relations Clients
Associate - Customer Relations Centre
XXX-XXX-XXXX X-XXX-XXX-XXXX ext. 2 [redacted].ca
Pour gérer vos préférences en matière de communications : [redacted].ca/preferencescourriel
Bureau du secrétaire de [redacted] Télé Satellite ([redacted] et Bell Aliant
[redacted], [redacted], [redacted] / [redacted].ca
__________________________________________________
To manage your communication preferences: bell.ca/emailpreferences
Corporate Secretary's Office of [redacted] ([redacted] and Bell Aliant
[redacted], [redacted], [redacted] / [redacted].ca
[redacted]
Final Business Response /* (1000, 29, 2015/02/23) */
Upon review of Mr. [redacted]'s account I found that he has contacted our repair department a number of times over the past year. I advised that each situtation is assessed on an individual basis and any credits are based on those findings. In Mr. [redacted]'s case I was able to apply the requested adjustment of $80 and provide a monthly credit of $20 for the next 24 months. I did advise that this credit will expire in Feb 2017. Bell/Aliant considers this matter to be closed and resolved as per the customers request.
Initial Business Response /* (1000, 6, 2016/06/30) */
I have forwarded a email to [redacted] and copied you as well. Bell Aliant has closed this complaint.
Initial Business Response /* (1000, 5, 2015/04/13) */
[redacted] Aliant has made several attempts to reach **. [redacted] concerning his compliant. Although unable to reach him messages have been left and we have resolved his complaint. A cheque has been issued for the over payment on his account and was...
sent out to him. [redacted] Aliant now considers this matter resolved.
Initial Consumer Rebuttal /* (2000, 11, 2015/04/29) */
Greetings,
The complaint was resolved to my satisfaction as the company refunded my overpayment.
Thank you Revdex.com for your attention regarding this matter.
Respectfully,
[redacted]
Initial Business Response /* (1000, 5, 2017/01/18) */
Good Afternoon [redacted]
After reviewing your Bell Aliant account, I have honoured the promo price offered to you back in August 2016 for $[redacted] expiry August 2017. I apologize for the keying error, your bundle promo should have been a...
fixed price to avoid any rate increases. Since there was a rate increase of $[redacted] overbilled on your Nov and Dec 2016 statements. Adjustment has been issued for $[redacted] plus tax with correction to the Bell Aliant discount price to $[redacted] from $[redacted] to honor the $[redacted]. Adjustment has been issue for $[redacted] for late payment charges billed on your Sept / Oct and Dec 2016 statements.
Bell Aliant considers issue resolved and closed.
Initial Business Response /* (1000, 5, 2016/10/25) */
Bell Aliant removed the telephone landline and TV service from the customer's account leaving stand-alone internet service as per the customer's request. All services and billing were corrected and the customer is happy with the outcome. ...
Complaint has been closed to the satisfaction of both the customer and Bell Aliant.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All has been resolved. Thank you
Initial Business Response /* (1000, 8, 2015/01/30) */
Bell Aliant continues to work with the customer regarding her service issues. We have a repair/cable technician going to the customer's home on February 5 so we do require an extension on this complaint as we will be following up with the...
Bell Aliant agent has contacted Mr. [redacted]e regarding his billing issue. Bell Aliant will be contacting Mr. [redacted]e back on Feb 26 2018 once his Feb statement has printed. The customer has also filed a complaint with the [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Bell Aliant issued the adjustment for [redacted] plus tax to bring the account balance to $[redacted] as per customer request. We called the customer on her contact number and left a voice message to advise of the adjustment. There has been no call back...
so we accept that the customer is happy with the outcome.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very grateful to Bell Aliant, I will pay that amount immediately and any past due amount that I own since it is past the billing payment date.
I only wish that the Customer Service person would have been so understanding in all of this...I may not have left Bell Aliant, and today would have my home phone and Cell with them instead of a different provider...
And thank you very much Revdex.com, for your assistance in this matter...
[redacted]
April 28, 2015Revdex.com of Metro Washington DC & Eastern PennsylvaniaRE: Revdex.com ID# [redacted]American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated April 18, regarding the above-referenced complaint. Thank you for bringing this...
matter to our attention and allowing us the opportunity to respond.We have been in communication with Mr. [redacted] and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at ###-###-####.Respectfully,Tracey H[redacted] Corporate Customer Relations Manager
Initial Business Response /* (1000, 15, 2014/12/10) */
Good Morning,
I have spoken with Mr. Reynolds, have addressed his concerns and was able to resolve the issue. Mr. Reynolds is happy with resolution.
Thanks
Initial Business Response /* (1000, 15, 2015/11/06) */
Good Morning;
I received the following update regarding customer [redacted]:
* Cabling has been installed from the street into the building
* All in-building wiring has been completed
* A small amount of...
splicing needs to be completed to pull everything together and this is tentatively scheduled for Monday/Tuesday of next week.
Thanks,
Pam
Initial Consumer Rebuttal /* (2000, 17, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did recieve a direct response if the service or be provided or not.
Initial Business Response /* (1000, 5, 2017/02/21) */
After reviewing 506-734-7187 for Roger Sabo / Our records indicate no one by that name on the Bell Aliant account?
Initial Consumer Rebuttal /* (3000, 7, 2017/02/21) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
My apologies, my name is listed as Dustin Sabo on the account. Other contact for the account is Genevieve Wall. Account number 48683791
Final Consumer Response /* (2000, 15, 2017/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Completely resolved.
I appreciate you taking the time to look into the issue and make the adjustments. Also appreciate the follow up phone calls and communication.
Final Business Response /* (4000, 13, 2017/03/06) */
I spoke with Dustin Sabo on Feb 24, 2017. I provided the following by email today March 3, 2017.
Good Afternoon
After reviewing your Bell Aliant account, I am showing CANUS plan was added for $0.20/minute under the Bell Aliant bundle offered in Nov 2016. I apologize for the keying error, your bundle promo should have been unlimited CANUS included in this bundle. Adjustment has been issued for $453.20 plus tax for overbilling of long distance charges for Dec, Jan and Feb bills. Adjustment has been issued for $4.23 for late payment charges. These changes, adjustments will be applicable to your March 12, 2017 statement. Bell Aliant considers issue resolved and closed.
Initial Business Response /* (1000, 16, 2017/09/14) */
Emailed [redacted] and advised that based on my investigation through out Web Care App that we were not able to find any critical error with her modem connection (drops / disconnects) over the last 4 weeks. I advised that based on our conversation...
her issue is with the WIFI connection and that Bell Aliant does not compensate for poor WIFI. I did offer and [redacted] accepted a retention offer that she qualifies for and that has been applied. I also left her my contact information for her to reach out to in case she needs assistance due to the hearing issue. This matter is now closed
Customer's reply - Hi,
Then it's the wifi acting up at least it's working at some point, encountered another disconnection this morning again, and it's quite disappointing. $[redacted] reduction off the bill a month? Well I'll take it.
Thank you.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 18, 2017/09/14) */
Hi,
Then it's the wifi acting up at least it's working at some point, encountered another disconnection this morning again, and it's quite disappointing. $[redacted] reduction off the bill a month? Well I'll take it.
Thank you.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2017/01/05) */
[redacted]...
[redacted]
Further to our telephone conversation, I regret that I am unable to remove the balance owing on your Bell Aliant account of $[redacted]
You were provided service in June 2015 with a [redacted]. You were provided with a monthly promotional discount of $[redacted]/month for a 12-month period as per the Sales Rep.
Each of your monthly Bell Aliant statements show the regular amount of the billing of the bundle; and the amount of the monthly promotional discount, along with the expiry date. You did advise Bell Aliant that you do not read your bills. It is the customer's responsibility to ensure they are aware of their monthly bill statements and question any charges that they question.
You are responsible for the payment in full of each of your monthly Bell Aliant statements as per our Terms of Service.
We regret that we were not able to come to a satisfactory resolution.
Bell Aliant has closed the complaint as the customer was provided hi monthly statements in which it indicated the date as to when the promotion expired.
July 20, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: Revdex.com ID# [redacted]
[redacted] Z
[redacted]
American Residential Services, LLC (“ARS”) has...
received
your email dated July 10, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
We have been in communication with Ms. [redacted] and have
reached an amicable resolution to her satisfaction.
ARS prides itself on providing premier customer service and
appreciates your assistance in resolving this dispute. If you require additional information
regarding this complaint, please feel free to contact me at ###-###-####.
Respectfully,
Tracey H[redacted]
Corporate Customer Relations Manager
Initial Business Response /* (1000, 5, 2017/01/10) */
I spoke with [redacted] and[redacted] on January 9, 2017 to advise a repair ticket was issued for January 10, 2017 for have a Bell Aliant repair tech visit the premise to determine why [redacted] security was unable to communicate with the customer's...
alarm. It has been determined by the Bell Aliant repair tech that the power was unplugged from the wall to the power ONT. Both the phone and alarm were tested and working. I contacted [redacted] today and she confirmed she has provided the customer [redacted] with the update. Bell Aliant considers issue resolved and closed.
Initial Consumer Rebuttal /* (3000, 7, 2017/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were just speaking to [redacted] and [redacted] and they have informed us that you cannot phone into our home but you can phone out. But more importantly, [redacted] has told them that they still cannot communicate with our house through the phone line. We are not closing this complaint until the issue is solved. Please contact [redacted] and tell them to send in a technician to find out why their service to our house is not working. This maintenance service is covered by our monthly payments to [redacted]. (We also had trouble with our phone line (ie receiving calls to our home that were made even though our phone did NOT ring) before we left. Bell Aliant sent in a technician then and said it was fixed. But apparently not. Who is to blame for our [redacted] not working? Please have [redacted] send in a technician to our house. Call[redacted] to let them in at [redacted]. Thank-you.
Final Business Response /* (4000, 14, 2017/02/01) */
I received a call on January 18th from neighbor Ms. [redacted] when [redacted] was at the premise and confirmed everything working. I have not heard of any further issues. Adjustment has been issued for $[redacted] plus tax for January 21, 2017 bill due to when issue was reported Jan 4, 2017. This will be applicable to February 21, 2017 statement. Bell Aliant considers issue resolved.
Initial Business Response /* (1000, 5, 2015/03/04) */
The customer's service was installed on Nov 26, 2014. We were sending her bills to her physical addrss in [redacted] Although the customer was using the service from Nov onward she did not contact us to find out why she was not receiving a bill until...
Feb 6, at which time it was discovered that the billing address was incorrect. With regards to being disconnected without notice, our accounts receivable department did try to contact her by phone on Feb 21, a message was left at that time with a 3rd party. The customer did not call back and the service was suspended by accounts receivable on Feb 24. The customer paid the amount owing and requested the service completely disconnected. I have spoken with [redacted] regarding this and informed her that I would not be issuing any credits to her account as she was using a service that she was fully aware that she had to pay for. The late fees had previously been adjusted by another agent. I am sending copies of all bills on the account to the correct address for the custoemr's records.
Initial Business Response /* (1000, 5, 2016/11/01) */
Bell Aliant contacted the customer and agreed since he is an excellent standing customer with Bell Aliant, to waive the service charge to upgrade to **. The work order was issued and dated for Saturday afternoon. Customer was very happy with...
the outcome. Bell Aliant and the customer consider the issue resolved and closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very pleasant and was efficient and stayed true to her word.[redacted]
Initial Business Response /* (1000, 10, 2014/11/27) */
Good Afternoon, a full review of the account was done with Ms. [redacted] as well as a document provided to her explaining the balance on the account. There has been no further response from the customer. We now consider this resolved and...
closed.
Thanks
Initial Consumer Rebuttal /* (3000, 12, 2014/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it is true I did speak with a representative from bell and she did explain charges as well as remove the early cancellation fee this rep did not explain the discrepancies in previous statements I had received nor did she explain the final notice I received stating a "set loss" which means unreturned equipment I did receive an outline of my bill which is better than before however I'm less than impressed with their service or lack there of
Final Business Response /* (4000, 14, 2014/12/09) */
Good Morning, We have provided all the documention required by the customer. After providing all information to the customer there was no further contact on the customers behalf. Bell Aliant considers this matter closed.
Initial Business Response /* (1000, 15, 2016/02/03) */
I spoke with [redacted] today February 3, 2016 regarding promo and regular pricing.
After reviewing the customer's account, she had been receiving a loyalty credit which ended in Dec 2015. A notice that was included in November 2015 bill...
was advising effective Jan 13, 2016 your monthly bill will increase by $[redacted] per month, plus taxes. The bundle price was $[redacted] and with the increase changed this price to $[redacted]. Since the previous loyalty credit ended, a new loyalty credit was offered for $[redacted] for 12 months and applied to the customer's account. Bell Aliant has closed this complaint; however the customer is not happy with the outcome.
Initial Consumer Rebuttal /* (3000, 17, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They continually misrepresent. My bill increase was ** not *. This company uses promotions to the gouge prices by [redacted]. They don't send bills. The * increase is not on my bill it's **. Every year they use the word promotion to increase my bill by first **% then ** per cent and after calling they give you a small discount back and expect you to be grateful. [redacted] I started because they offered $** for cable internet and phone and I have NEVER paid less then $[redacted] When I first inquired as we were moving to a new area they said start now and get this great deal and if prices go up it will be like ** and when u move there is no charge. Now this one tells me that when I moved I lost the promotion!! [redacted]
Final Business Response /* (4000, 27, 2016/02/**) */
After further review, we have spoken with [redacted] on a few occasions when inquiring about her pricing. We confirmed with [redacted] the billing was correct and since the customer has extras on the [redacted] side, she was aware her bundle would be more than advertised due to this.
We have explained to the customer there will be no change in pricing and why she no longer getting the promotion pricing. Bell Aliant has closed this complaint.
Final Consumer Response /* (**00, 2*, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] This is the first I have ever heard about my move being the issue!!!!! [redacted] I still paid an extra [redacted] for a total of more than $[redacted] when it should have been $[redacted]
Initial Business Response /* (1000, 15, 2015/02/13) */
From: [redacted] (XXXXXXX) (mailto:[redacted].ca)
Sent: Friday, February 13, XXXX X:XX AM
To: 'Revdex.com'
Subject: (SPAM) RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXX-XX-XXX)
Importance: Low
Good...
day,
Please note that this customer is not a [redacted] subscriber but rather Bell Aliant therefore we are unable to assist him. This has to be send to Bell Aliant.
Thank you.
[redacted]
Adjoint - Centre de Relations Clients
Associate - Customer Relations Centre
XXX-XXX-XXXX X-XXX-XXX-XXXX ext. 2 [redacted].ca
Pour gérer vos préférences en matière de communications : [redacted].ca/preferencescourriel
Bureau du secrétaire de [redacted] Télé Satellite ([redacted] et Bell Aliant
[redacted], [redacted], [redacted] / [redacted].ca
__________________________________________________
To manage your communication preferences: bell.ca/emailpreferences
Corporate Secretary's Office of [redacted] ([redacted] and Bell Aliant
[redacted], [redacted], [redacted] / [redacted].ca
[redacted]
Final Business Response /* (1000, 29, 2015/02/23) */
Upon review of Mr. [redacted]'s account I found that he has contacted our repair department a number of times over the past year. I advised that each situtation is assessed on an individual basis and any credits are based on those findings. In Mr. [redacted]'s case I was able to apply the requested adjustment of $80 and provide a monthly credit of $20 for the next 24 months. I did advise that this credit will expire in Feb 2017. Bell/Aliant considers this matter to be closed and resolved as per the customers request.
Initial Business Response /* (1000, 6, 2016/06/30) */
I have forwarded a email to [redacted] and copied you as well. Bell Aliant has closed this complaint.
Initial Business Response /* (1000, 5, 2015/04/13) */
[redacted] Aliant has made several attempts to reach **. [redacted] concerning his compliant. Although unable to reach him messages have been left and we have resolved his complaint. A cheque has been issued for the over payment on his account and was...
sent out to him. [redacted] Aliant now considers this matter resolved.
Initial Consumer Rebuttal /* (2000, 11, 2015/04/29) */
Greetings,
The complaint was resolved to my satisfaction as the company refunded my overpayment.
Thank you Revdex.com for your attention regarding this matter.
Respectfully,
[redacted]
Initial Business Response /* (1000, 5, 2017/01/18) */
Good Afternoon [redacted]
After reviewing your Bell Aliant account, I have honoured the promo price offered to you back in August 2016 for $[redacted] expiry August 2017. I apologize for the keying error, your bundle promo should have been a...
fixed price to avoid any rate increases. Since there was a rate increase of $[redacted] overbilled on your Nov and Dec 2016 statements. Adjustment has been issued for $[redacted] plus tax with correction to the Bell Aliant discount price to $[redacted] from $[redacted] to honor the $[redacted]. Adjustment has been issue for $[redacted] for late payment charges billed on your Sept / Oct and Dec 2016 statements.
Bell Aliant considers issue resolved and closed.
Regards
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2016/10/25) */
Bell Aliant removed the telephone landline and TV service from the customer's account leaving stand-alone internet service as per the customer's request. All services and billing were corrected and the customer is happy with the outcome. ...
Complaint has been closed to the satisfaction of both the customer and Bell Aliant.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All has been resolved. Thank you
Initial Business Response /* (1000, 8, 2015/01/30) */
Bell Aliant continues to work with the customer regarding her service issues. We have a repair/cable technician going to the customer's home on February 5 so we do require an extension on this complaint as we will be following up with the...
customer after the repair appointment.
Bell Aliant agent has contacted Mr. [redacted]e regarding his billing issue. Bell Aliant will be contacting Mr. [redacted]e back on Feb 26 2018 once his Feb statement has printed. The customer has also filed a complaint with the [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Bell Aliant issued the adjustment for [redacted] plus tax to bring the account balance to $[redacted] as per customer request. We called the customer on her contact number and left a voice message to advise of the adjustment. There has been no call back...
so we accept that the customer is happy with the outcome.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very grateful to Bell Aliant, I will pay that amount immediately and any past due amount that I own since it is past the billing payment date.
I only wish that the Customer Service person would have been so understanding in all of this...I may not have left Bell Aliant, and today would have my home phone and Cell with them instead of a different provider...
And thank you very much Revdex.com, for your assistance in this matter...
[redacted]
April 28, 2015Revdex.com of Metro Washington DC & Eastern PennsylvaniaRE: Revdex.com ID# [redacted]American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated April 18, regarding the above-referenced complaint. Thank you for bringing this...
matter to our attention and allowing us the opportunity to respond.We have been in communication with Mr. [redacted] and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at ###-###-####.Respectfully,Tracey H[redacted] Corporate Customer Relations Manager
Initial Business Response /* (1000, 15, 2014/12/10) */
Good Morning,
I have spoken with Mr. Reynolds, have addressed his concerns and was able to resolve the issue. Mr. Reynolds is happy with resolution.
Thanks