Initial Business Response /* (1000, 5, 2016/06/14) */
Bell Aliant dispatched a technician to the customer's home and we were able to get his internet service back up and workingBell Aliant provided the customer with a one-time credit of $** for previous repair appointment that was missed and
also an adjustment of *** + tax for the days of being out of serviceCustomer is happy with the outcomeBell Aliant has closed the complaint
Initial Consumer Rebuttal /* (2000, 7, 2016/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is satisfactory as long as the credit appears on the next bill, technician was extremely helpful and knowledgeable
Initial Business Response /* (1000, 5, 2015/04/10) */
I spoke with *** on *** and reconnected all services due to service being temporary disconnected for non-paymentAfter reviewing her *** Aliant account, a disconnection notice was sent with amount owing but *** Aliant only
received a partial paymentI have since made payment arrangements with the customerI apologized for the customer service and have provided feedback for coaching purposes and to address the situation as to why a supervisor did not contact the customer*** Aliant bills are due in full each monthI have left my contact information with the customer should she have any further concerns
Initial Business Response /* (1000, 5, 2014/12/16) */
Customer has been advised numerous times that she does not qualify for any promotionsShe is currently paying the regular rate for her stand-alone high speed internet serviceShe was originally provided with a 12-month promotion and that was
extended by another 12-months, and is now expiredBell Aliant has reviewed the notes on the account and at no time was the customer offered a 2-year or 3-year promotion according to the account notes
The customer was referred to tech support for troubleshooting as she mentioned speed issues with her internet serviceThe customer was offered a retention credit of $10.00/month for 12-months but refusedCustomer now indicates in an email to Bell Aliant President that she was not offered this retention offerNotes are clearly stated on the account dated December
The customer is not happy with the outcome of her complaint as provided to her previously through an Executive Escalation
Bell Aliant does consider this issue closed
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The offer I was given was earlier this year a few months after June, At that time I noticed my account was showing money owing because I was being charged about $a monthThe woman customer service person was very niceShe offered me to refund back to June of so that I would only be paying $a monthThat is for the basic internet speed MpbsShe offered me an increased speed for $more a month at about $a monthI decided to stay with the $a month
I kept paying the $a month every month on timeJust last week I check my mail and I have an overdue notice and a threat to cut off my serviceI am shocked! I called in December 15th to tell them they had not given me the price offeredInstead they are rude and refuse to even look back at what the woman offered meThey nearly ruined my excellent credit rating by not setting up the price as promised and now will not even bother to look up on the account the date I called inBefore I called to make the complaint I paid the disputed amount in fullI am a very honest person and I was a loyal customer until they did this to me
To add insult to injury I was told to find another service providerWell I looked up other providers and I found out that I can get a much better serviceI have cancelled my service with you and I am signing up with *** They are coming on January 12th to hook up my serviceI can get Mpbs download for $a month or 25Mpbs for $a month with *** and free installation if I sign up for one year
Here is a link to prove that is the competitive pricing***
So it seems to me that what that woman offered me this fall was a competitive price$for only Mpbs downloadWhy Bell Aliant is refusing to honor what they told me is beyond meIt is very frustrating as you never get anything in writing and it makes it impossible to prove
Seeing as their competitor offers a much better product it seems to me it proves that I was offered the price earlier this year by that Bell Aliant woman of $to continue from June of for one yearInstead they charged me an outrageous amount of around $$a month for a very low download speed
I demand they give me the refunded money backdated to June of so that I am only paying $as the woman promised meI also want an apology for putting a mark on my credit ratingI have an excellent credit rating and made payments monthly as agreed for the correct amountI had no idea they were not honoring their offer of earlier this year
Final Business Response /* (4000, 13, 2014/12/30) */
Hi
On several occasions we have in detail gone over the billing with *** ***The charges on her account are correct and no further credit or promotional offer can be extended
Thanks
Final Consumer Response /* (4200, 15, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bell Aliant is completely ignoring that I was told absolutely by their customer service person earlier this fall that I would be getting the price of $per month for their most basic service and would be credited back the difference in the monthly overcharge since June of In good faith I paid my bill every single month the $plus tax unaware they were charging me nearly double at $a monthEven further in good faith I paid the disputed outstanding amount when I found out in December I had been overchargedI did this to save my credit rating while their oversight was fixedInstead I am treated with rudeness and outright lies
Why the company is blatantly ignoring this fact is beyond meOnce again the price of $is a competitive price as their competition charges just a bit more for a download speed that is five times faster
I have an excellent credit rating and have been a customer for over six yearsI have always paid my bill on time every single monthI already negotiated and accepted a resolution earlier this fall that was not honoredI expect Bell Aliant to honor that previous agreementAll they have to do is look up my file and read backI was treated terribly because they assumed I was in arrears with my account when in fact I had been paying the correct amount each month and they were in error
I expect Bell Aliant to honor the previous accepted resolution and apologize to me for over charging me and nearly ruining my credit ratingNone of the above has been doneIn fact I was told very rudely to find another providerMaybe Bell Aliant does not want to deal with rural customers anymore?
Why they are refusing to even look up my history and read what their customer service person already promised me and instead want to play hard ball with a loyal customer of six years is beyond meThe payment records clearly show I paid each month and the amountI obviously absolutely believed my bill was to be $a month
Please just give me the credit back to June of as was already promised to me$a month is a very reasonable price for this basic service compared to your competition
Initial Business Response /* (1000, 14, 2015/05/27) */
Ms *** ***,
On behalf of Bell Mobility allow me to apologize for any frustration you may have encounteredIn order to assist you further please provide us with your account number
Best Regards,
*** ***
Executive
Advisor for Bell Mobility
Initial Consumer Rebuttal /* (3000, 16, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said to provide the my acocunt number but didn't provide details of who to submit my account number toI have called the numbers I have multiple times with my account number and dealt with multiple departments wihtout resolutionIf they are reading this, my account number was ***
Final Business Response /* (1000, 33, 2015/06/25) */
Bell Aliant spoke with the customer and reviewed her accountWe issued a credit for the billing of early cancellation and issued a refund cheque in the amount of $back to the customer mailing addressThe customer is satisfied with the outcome and both parties now consider the issue resolved and closed
Initial Business Response /* (1000, 5, 2016/05/12) */
I spoke with *** on May 10, and apologized for the customer service she receivedI have provided feedback to the appropriate Deptfor coaching purposesAdjustment has been issued for $*** plus tax for the modem charge that was
billed on April 12, statement and have requested to have mail bags sent out to the customer to return the equipmentOne of our Bell Aliant resolution agents spoke with *** to discuss the internet issues and advised based on the service they have (1.5) that what they have been experiencing is based on their usage needs and trying to use multiple wireless devices and streaming will put stain on the service they have and will knock out their internet once the bandwidth strain gets to greatA monthly credit of $*** for months has been applied to their account effective May 9, ending May Bell Aliant considers this complaint closed
Initial Business Response /* (1000, 5, 2016/01/27) */
Bell Aliant spoke with the customer and offered to upgrade his FibreOP bundle from good to better which would provide a higher internet speed, high-definition and PVR for his TV serviceBell Aliant agreed to leave the pricing the same as what
he was paying for the Good BundleCustomer accepted the offer and the work order is booked for Saturday morningCustomer is very happy with the outcome
CLOSED
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
Firstly - thank you
A company representative has reached out - we made contact yesterday & came to an agreeable solution
Initial Business Response /* (1000, 17, 2016/11/28) */
Bell Aliant sent emails to the customer but there has been no responseThe emails contained information for the customer detailing the billing on the account
Complaint is now closed
Initial Business Response /* (1000, 18, 2015/09/22) */
Mr*** ***,
On behalf of Bell Mobility, allow me to apologize for any frustration you may have encounteredKindly provide more details in regards to the $**.**+tax charge so I may look into it for you
Sincere regards,
***
***, Executive Advisor for Bell Mobility
Initial Consumer Rebuttal /* (3000, 20, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a written commitment from bellaliant sales representatives for $**.** per month for 3yearsRegards,*** ***
Final Business Response /* (4000, 24, 2015/10/07) */
***
This is a Bell Aliant home phone/TV/internetcan you please forward to correct department
Thank you,
***
Initial Business Response /* (1000, 5, 2015/04/02) */
Contact Name and Title: *** *** - CSR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bellaliant.ca
Spoke with *** ***, adv we have ajdusted her account to reflect the cents per minute plan that was offered to herCustomer
is pleased with resolutionBell Aliant and the customer consider this matter closed
Initial Business Response /* (1000, 5, 2017/03/27) */
I spoke with Mr*** today March 27, and apologized for billing issuesI explained all services should have been removed effective Oct 6, when requestedHowever phone service was left on the account in error causing
overbillingThe amount owing on Oct 6, bill was $***, I can confirm that the account was up to date as of Jan 23, The Bell Aliant agent issued adjustment for $*** plus tax on Feb 20, for overbilling of phone service for Nov, Dec, Jan and Feb statementsAfter reviewing the March bill, Bell Aliant overbilled phone service for $*** plus taxAdjustment was issued on March 22, for $*** plus tax and I have issued additional adjustment for $*** plus tax to cover the overbilling and will be applicable to April 6, statementBell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2016/05/27) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email:***
Bell Aliant spoke with *** and apologized for the ongoing service she's received for the last yearOur cable and repair
technicians have both been out to the customer's location but she continues to have issuesCustomer even added an additional stand alone internet service in her home so both her and her husband can use the internetUnfortunately, no *** high-speed or *** service is available at this locationI apologized for the service she's received and provided a one-time credit of $*** + tax on her account but advised not sure if this will make it to print for the May bill but to call me back for balance if notCustomer is satisfied with the outcome and Bell Aliant has closed the complaint
Initial Consumer Rebuttal /* (2000, 7, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with *** on January 3, (authorized other) regarding billing issue. I confirmed the billing portion for Bell Aliant is correct. I have attempted to reach out to Bell Satellite with no response. The billing issue is with Bell Canada under Bell Satellite TV number
***. Please send this complaint to Bell Canada as I do not have access to Mr*** *** account. Bell Aliant considers issue resolved and closed.Tell us why here
Initial Business Response /* (1000, 15, 2017/07/11) */
I spoke with Ms.*** today July 11, regarding issues with high speed internetBell Aliant technician was sent to the premise to determine the cause and referred to a Cable technician to repair trouble found on the cable
There are no future plans for any upgrades in this areaInternet speeds are not guaranteed and signal strength may vary depending on use of wireless devices and strength may vary once bandwidth gets to greatThe service remains to be stable, Bell Aliant will continue to monitorI have issued a month adjustment for $*** plus tax and will be applicable to July 9, statementThe customer is partially satisfied with the outcome and Bell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2015/01/21) */
Mr*** has been dealing with customer service representative in this officeAdjustment is being issued for $(tax included)I have closed this escalation
Initial Business Response /* (1000, 5, 2015/07/08) */
Good Afternoon, I have contacted Mrs*** and have explained the promotion she accepted and was eligable forThis was a discounted rate for monthsShe then called the sales representative she dealing with and he agreed to extend this
promotional pricing for monthsA gift with purchase such as a TV is not offered when a customer is receiving a promotion pricing decrease for this long of a termWe have advised Mrs*** she will not be receiving the TV setBell Aliant considers this matter resolved and closed
Initial Consumer Rebuttal /* (3000, 7, 2015/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is " well, that promotion was not in effect at the time of your signing the contractWe are sorry for the confusion, but you will not be receiving the TV"Well, THEIR representative sold us the contract because of the TV, and it is Bell Aliant's responsibility what THEIR representative sells , and the conditions of that sale, in this case, the rep sold a contract to us based on the us getting a good price and the TV
Final Business Response /* (4000, 9, 2015/07/14) */
Bell Aliant has spoke with our sales representative and he agreed that he had extended their promotional term from to monthsThis was honoredHe did not provide a TV as part of the offer and we will not honorBell Aliant considers this matter closed
Initial Business Response /* (1000, 5, 2014/12/29) */
Bell Aliant spoke to *** *** advised him will not charge him the early disconnect fee and changed his date to disconnect for January 3rd
Customer was happy with the outcome
I spoke with *** *** *** today Jan 3, and apologized for the service she received. Bell Aliant confirmed previous customer agent issued adjustment for $(tax included) for equipment being returned noted Jan2, 2017. I explained there was no record of equipment
being returned prior to this and issued adjustment for $for late payment charges for October and November bills. I provided *** *** with the correct balance owing from her final bill of September 30, and confirmed her Bell Aliant account has not gone to the Collection Agency. Bell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2015/01/13) */
After reviewing your Bell Aliant account, I have corrected your billing to honor the promotion for $ending May The bundle price has now been corrected to $+ taxesI have also issued adjustments for the following:
June 6,
= $
July 6, = $
Aug 6, = $
Sept 6, = $
Oct 6, = $
Nov 6, = $
Dec 6, = $
TOTAL = $+ taxes
This will be applicable to your January 6, statementI apologize for the services your received and please contact me directly should you have any further issues
Initial Business Response /* (1000, 5, 2015/06/25) */
I spoke with Mr*** *** **, *** regarding the outstanding balance of $on his Bell Aliant accountI explained once account has been disconnected he would no longer receive his bill statements through electronic billingI
apologized for the miscommunication and that no attempt was made to contact Mr*** at the contact number provided prior to sending the account to the collection agencyNo forwarding mailing address was providedThe customer has paid the balance of $in full on *** **, ***Once payment has been applied to his account I will issue adjustment of $(tax included) and refund this amount back to the customer by chequeI have confirmed his mailing address and assured the customer that this will not affect his credit ratingI have left my direct contact information should he have any issueBell Aliant has closed this complaint
Initial Business Response /* (1000, 8, 2015/02/24) */
I attempted to contact customer by phone Feb 17, I sent an email to Ms*** after reviewing her Bell Aliant account, arrangements were made for $bi-weekly, however we cannot guarantee this would avoid the account from going to
a collection agencyI explained once account is disconnected, usually after 90days the billing stopsI have issued adjustment for $plus taxes for the Early Cancellation charge billed on September 3, statementI apologized for the services she received and confirmed balance owing $as of Feb 24, Bell Aliant considers this closed
Initial Consumer Rebuttal /* (3000, 11, 2015/02/25) */
From: ***, ***
Sent: Monday, February 23, 4:PM
To: *** ***
Subject: RE: Revdex.com Case # ***
Dear Ms***
After reviewing your Bell Aliant account, when you made arrangements for the $bi-weekly you should have been advised that we would schedule the payment arrangementsHowever, we could not guarantee this would avoid the account from going to a collection agencyOnce a Bell Aliant account has been disconnected, usually after 90days the billing stopsI have issued adjustment for $plus taxes for the Early Cancellation charge billed on your September 3, statementI apologize for the services you received and once adjustment applied, this will leave a balance owing of $
Regards
***
Good Morning Ms***
I just wanted to update you on the balance owing is now $I am showing a payment for $paid on Feb 23, I will send a response to the Revdex.comBell Aliant considers this closed
Thank you
***
*** ***
Customer Insight & Resolution Specialist
Customer Insight & Resolution Centre: ***
Phone: ***
*** ***:
Case#***
You stated that below that Bell Aliant considers this closed, do you mean the file I placed with Revdex.com or the bill is finished with your companyDo I still owe $to your company? Thank you *** ***
Final Business Response /* (4000, 13, 2015/03/05) */
I had responded to Ms*** by email on Feb 25, Sorry for the confusion, yes balance still owing is $I have sent my response to the Revdex.comBell Aliant considers this closed
Initial Business Response /* (1000, 5, 2016/06/14) */
Bell Aliant dispatched a technician to the customer's home and we were able to get his internet service back up and workingBell Aliant provided the customer with a one-time credit of $** for previous repair appointment that was missed and
also an adjustment of *** + tax for the days of being out of serviceCustomer is happy with the outcomeBell Aliant has closed the complaint
Initial Consumer Rebuttal /* (2000, 7, 2016/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is satisfactory as long as the credit appears on the next bill, technician was extremely helpful and knowledgeable
Initial Business Response /* (1000, 5, 2015/04/10) */
I spoke with *** on *** and reconnected all services due to service being temporary disconnected for non-paymentAfter reviewing her *** Aliant account, a disconnection notice was sent with amount owing but *** Aliant only
received a partial paymentI have since made payment arrangements with the customerI apologized for the customer service and have provided feedback for coaching purposes and to address the situation as to why a supervisor did not contact the customer*** Aliant bills are due in full each monthI have left my contact information with the customer should she have any further concerns
Initial Business Response /* (1000, 5, 2014/12/16) */
Customer has been advised numerous times that she does not qualify for any promotionsShe is currently paying the regular rate for her stand-alone high speed internet serviceShe was originally provided with a 12-month promotion and that was
extended by another 12-months, and is now expiredBell Aliant has reviewed the notes on the account and at no time was the customer offered a 2-year or 3-year promotion according to the account notes
The customer was referred to tech support for troubleshooting as she mentioned speed issues with her internet serviceThe customer was offered a retention credit of $10.00/month for 12-months but refusedCustomer now indicates in an email to Bell Aliant President that she was not offered this retention offerNotes are clearly stated on the account dated December
The customer is not happy with the outcome of her complaint as provided to her previously through an Executive Escalation
Bell Aliant does consider this issue closed
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The offer I was given was earlier this year a few months after June, At that time I noticed my account was showing money owing because I was being charged about $a monthThe woman customer service person was very niceShe offered me to refund back to June of so that I would only be paying $a monthThat is for the basic internet speed MpbsShe offered me an increased speed for $more a month at about $a monthI decided to stay with the $a month
I kept paying the $a month every month on timeJust last week I check my mail and I have an overdue notice and a threat to cut off my serviceI am shocked! I called in December 15th to tell them they had not given me the price offeredInstead they are rude and refuse to even look back at what the woman offered meThey nearly ruined my excellent credit rating by not setting up the price as promised and now will not even bother to look up on the account the date I called inBefore I called to make the complaint I paid the disputed amount in fullI am a very honest person and I was a loyal customer until they did this to me
To add insult to injury I was told to find another service providerWell I looked up other providers and I found out that I can get a much better serviceI have cancelled my service with you and I am signing up with *** They are coming on January 12th to hook up my serviceI can get Mpbs download for $a month or 25Mpbs for $a month with *** and free installation if I sign up for one year
Here is a link to prove that is the competitive pricing***
So it seems to me that what that woman offered me this fall was a competitive price$for only Mpbs downloadWhy Bell Aliant is refusing to honor what they told me is beyond meIt is very frustrating as you never get anything in writing and it makes it impossible to prove
Seeing as their competitor offers a much better product it seems to me it proves that I was offered the price earlier this year by that Bell Aliant woman of $to continue from June of for one yearInstead they charged me an outrageous amount of around $$a month for a very low download speed
I demand they give me the refunded money backdated to June of so that I am only paying $as the woman promised meI also want an apology for putting a mark on my credit ratingI have an excellent credit rating and made payments monthly as agreed for the correct amountI had no idea they were not honoring their offer of earlier this year
Final Business Response /* (4000, 13, 2014/12/30) */
Hi
On several occasions we have in detail gone over the billing with *** ***The charges on her account are correct and no further credit or promotional offer can be extended
Thanks
Final Consumer Response /* (4200, 15, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bell Aliant is completely ignoring that I was told absolutely by their customer service person earlier this fall that I would be getting the price of $per month for their most basic service and would be credited back the difference in the monthly overcharge since June of In good faith I paid my bill every single month the $plus tax unaware they were charging me nearly double at $a monthEven further in good faith I paid the disputed outstanding amount when I found out in December I had been overchargedI did this to save my credit rating while their oversight was fixedInstead I am treated with rudeness and outright lies
Why the company is blatantly ignoring this fact is beyond meOnce again the price of $is a competitive price as their competition charges just a bit more for a download speed that is five times faster
I have an excellent credit rating and have been a customer for over six yearsI have always paid my bill on time every single monthI already negotiated and accepted a resolution earlier this fall that was not honoredI expect Bell Aliant to honor that previous agreementAll they have to do is look up my file and read backI was treated terribly because they assumed I was in arrears with my account when in fact I had been paying the correct amount each month and they were in error
I expect Bell Aliant to honor the previous accepted resolution and apologize to me for over charging me and nearly ruining my credit ratingNone of the above has been doneIn fact I was told very rudely to find another providerMaybe Bell Aliant does not want to deal with rural customers anymore?
Why they are refusing to even look up my history and read what their customer service person already promised me and instead want to play hard ball with a loyal customer of six years is beyond meThe payment records clearly show I paid each month and the amountI obviously absolutely believed my bill was to be $a month
Please just give me the credit back to June of as was already promised to me$a month is a very reasonable price for this basic service compared to your competition
Initial Business Response /* (1000, 14, 2015/05/27) */
Ms *** ***,
On behalf of Bell Mobility allow me to apologize for any frustration you may have encounteredIn order to assist you further please provide us with your account number
Best Regards,
*** ***
Executive
Advisor for Bell Mobility
Initial Consumer Rebuttal /* (3000, 16, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said to provide the my acocunt number but didn't provide details of who to submit my account number toI have called the numbers I have multiple times with my account number and dealt with multiple departments wihtout resolutionIf they are reading this, my account number was ***
Final Business Response /* (1000, 33, 2015/06/25) */
Bell Aliant spoke with the customer and reviewed her accountWe issued a credit for the billing of early cancellation and issued a refund cheque in the amount of $back to the customer mailing addressThe customer is satisfied with the outcome and both parties now consider the issue resolved and closed
Initial Business Response /* (1000, 5, 2016/05/12) */
I spoke with *** on May 10, and apologized for the customer service she receivedI have provided feedback to the appropriate Deptfor coaching purposesAdjustment has been issued for $*** plus tax for the modem charge that was
billed on April 12, statement and have requested to have mail bags sent out to the customer to return the equipmentOne of our Bell Aliant resolution agents spoke with *** to discuss the internet issues and advised based on the service they have (1.5) that what they have been experiencing is based on their usage needs and trying to use multiple wireless devices and streaming will put stain on the service they have and will knock out their internet once the bandwidth strain gets to greatA monthly credit of $*** for months has been applied to their account effective May 9, ending May Bell Aliant considers this complaint closed
Initial Business Response /* (1000, 5, 2016/01/27) */
Bell Aliant spoke with the customer and offered to upgrade his FibreOP bundle from good to better which would provide a higher internet speed, high-definition and PVR for his TV serviceBell Aliant agreed to leave the pricing the same as what
he was paying for the Good BundleCustomer accepted the offer and the work order is booked for Saturday morningCustomer is very happy with the outcome
CLOSED
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
Firstly - thank you
A company representative has reached out - we made contact yesterday & came to an agreeable solution
Initial Business Response /* (1000, 17, 2016/11/28) */
Bell Aliant sent emails to the customer but there has been no responseThe emails contained information for the customer detailing the billing on the account
Complaint is now closed
Initial Business Response /* (1000, 18, 2015/09/22) */
Mr*** ***,
On behalf of Bell Mobility, allow me to apologize for any frustration you may have encounteredKindly provide more details in regards to the $**.**+tax charge so I may look into it for you
Sincere regards,
***
***, Executive Advisor for Bell Mobility
Initial Consumer Rebuttal /* (3000, 20, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a written commitment from bellaliant sales representatives for $**.** per month for 3yearsRegards,*** ***
Final Business Response /* (4000, 24, 2015/10/07) */
***
This is a Bell Aliant home phone/TV/internetcan you please forward to correct department
Thank you,
***
Initial Business Response /* (1000, 5, 2015/04/02) */
Contact Name and Title: *** *** - CSR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bellaliant.ca
Spoke with *** ***, adv we have ajdusted her account to reflect the cents per minute plan that was offered to herCustomer
is pleased with resolutionBell Aliant and the customer consider this matter closed
Initial Business Response /* (1000, 5, 2017/03/27) */
I spoke with Mr*** today March 27, and apologized for billing issuesI explained all services should have been removed effective Oct 6, when requestedHowever phone service was left on the account in error causing
overbillingThe amount owing on Oct 6, bill was $***, I can confirm that the account was up to date as of Jan 23, The Bell Aliant agent issued adjustment for $*** plus tax on Feb 20, for overbilling of phone service for Nov, Dec, Jan and Feb statementsAfter reviewing the March bill, Bell Aliant overbilled phone service for $*** plus taxAdjustment was issued on March 22, for $*** plus tax and I have issued additional adjustment for $*** plus tax to cover the overbilling and will be applicable to April 6, statementBell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2016/05/27) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email:***
Bell Aliant spoke with *** and apologized for the ongoing service she's received for the last yearOur cable and repair
technicians have both been out to the customer's location but she continues to have issuesCustomer even added an additional stand alone internet service in her home so both her and her husband can use the internetUnfortunately, no *** high-speed or *** service is available at this locationI apologized for the service she's received and provided a one-time credit of $*** + tax on her account but advised not sure if this will make it to print for the May bill but to call me back for balance if notCustomer is satisfied with the outcome and Bell Aliant has closed the complaint
Initial Consumer Rebuttal /* (2000, 7, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with *** on January 3, (authorized other) regarding billing issue. I confirmed the billing portion for Bell Aliant is correct. I have attempted to reach out to Bell Satellite with no response. The billing issue is with Bell Canada under Bell Satellite TV number
***. Please send this complaint to Bell Canada as I do not have access to Mr*** *** account. Bell Aliant considers issue resolved and closed.Tell us why here
Initial Business Response /* (1000, 15, 2017/07/11) */
I spoke with Ms.*** today July 11, regarding issues with high speed internetBell Aliant technician was sent to the premise to determine the cause and referred to a Cable technician to repair trouble found on the cable
There are no future plans for any upgrades in this areaInternet speeds are not guaranteed and signal strength may vary depending on use of wireless devices and strength may vary once bandwidth gets to greatThe service remains to be stable, Bell Aliant will continue to monitorI have issued a month adjustment for $*** plus tax and will be applicable to July 9, statementThe customer is partially satisfied with the outcome and Bell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2015/01/21) */
Mr*** has been dealing with customer service representative in this officeAdjustment is being issued for $(tax included)I have closed this escalation
Initial Business Response /* (1000, 5, 2015/07/08) */
Good Afternoon, I have contacted Mrs*** and have explained the promotion she accepted and was eligable forThis was a discounted rate for monthsShe then called the sales representative she dealing with and he agreed to extend this
promotional pricing for monthsA gift with purchase such as a TV is not offered when a customer is receiving a promotion pricing decrease for this long of a termWe have advised Mrs*** she will not be receiving the TV setBell Aliant considers this matter resolved and closed
Initial Consumer Rebuttal /* (3000, 7, 2015/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is " well, that promotion was not in effect at the time of your signing the contractWe are sorry for the confusion, but you will not be receiving the TV"Well, THEIR representative sold us the contract because of the TV, and it is Bell Aliant's responsibility what THEIR representative sells , and the conditions of that sale, in this case, the rep sold a contract to us based on the us getting a good price and the TV
Final Business Response /* (4000, 9, 2015/07/14) */
Bell Aliant has spoke with our sales representative and he agreed that he had extended their promotional term from to monthsThis was honoredHe did not provide a TV as part of the offer and we will not honorBell Aliant considers this matter closed
Initial Business Response /* (1000, 5, 2014/12/29) */
Bell Aliant spoke to *** *** advised him will not charge him the early disconnect fee and changed his date to disconnect for January 3rd
Customer was happy with the outcome
I spoke with *** *** *** today Jan 3, and apologized for the service she received. Bell Aliant confirmed previous customer agent issued adjustment for $(tax included) for equipment being returned noted Jan2, 2017. I explained there was no record of equipment
being returned prior to this and issued adjustment for $for late payment charges for October and November bills. I provided *** *** with the correct balance owing from her final bill of September 30, and confirmed her Bell Aliant account has not gone to the Collection Agency. Bell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2015/01/13) */
After reviewing your Bell Aliant account, I have corrected your billing to honor the promotion for $ending May The bundle price has now been corrected to $+ taxesI have also issued adjustments for the following:
June 6,
= $
July 6, = $
Aug 6, = $
Sept 6, = $
Oct 6, = $
Nov 6, = $
Dec 6, = $
TOTAL = $+ taxes
This will be applicable to your January 6, statementI apologize for the services your received and please contact me directly should you have any further issues
Initial Business Response /* (1000, 5, 2015/06/25) */
I spoke with Mr*** *** **, *** regarding the outstanding balance of $on his Bell Aliant accountI explained once account has been disconnected he would no longer receive his bill statements through electronic billingI
apologized for the miscommunication and that no attempt was made to contact Mr*** at the contact number provided prior to sending the account to the collection agencyNo forwarding mailing address was providedThe customer has paid the balance of $in full on *** **, ***Once payment has been applied to his account I will issue adjustment of $(tax included) and refund this amount back to the customer by chequeI have confirmed his mailing address and assured the customer that this will not affect his credit ratingI have left my direct contact information should he have any issueBell Aliant has closed this complaint
Initial Business Response /* (1000, 8, 2015/02/24) */
I attempted to contact customer by phone Feb 17, I sent an email to Ms*** after reviewing her Bell Aliant account, arrangements were made for $bi-weekly, however we cannot guarantee this would avoid the account from going to
a collection agencyI explained once account is disconnected, usually after 90days the billing stopsI have issued adjustment for $plus taxes for the Early Cancellation charge billed on September 3, statementI apologized for the services she received and confirmed balance owing $as of Feb 24, Bell Aliant considers this closed
Initial Consumer Rebuttal /* (3000, 11, 2015/02/25) */
From: ***, ***
Sent: Monday, February 23, 4:PM
To: *** ***
Subject: RE: Revdex.com Case # ***
Dear Ms***
After reviewing your Bell Aliant account, when you made arrangements for the $bi-weekly you should have been advised that we would schedule the payment arrangementsHowever, we could not guarantee this would avoid the account from going to a collection agencyOnce a Bell Aliant account has been disconnected, usually after 90days the billing stopsI have issued adjustment for $plus taxes for the Early Cancellation charge billed on your September 3, statementI apologize for the services you received and once adjustment applied, this will leave a balance owing of $
Regards
***
Good Morning Ms***
I just wanted to update you on the balance owing is now $I am showing a payment for $paid on Feb 23, I will send a response to the Revdex.comBell Aliant considers this closed
Thank you
***
*** ***
Customer Insight & Resolution Specialist
Customer Insight & Resolution Centre: ***
Phone: ***
*** ***:
Case#***
You stated that below that Bell Aliant considers this closed, do you mean the file I placed with Revdex.com or the bill is finished with your companyDo I still owe $to your company? Thank you *** ***
Final Business Response /* (4000, 13, 2015/03/05) */
I had responded to Ms*** by email on Feb 25, Sorry for the confusion, yes balance still owing is $I have sent my response to the Revdex.comBell Aliant considers this closed