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Bell Aliant Reviews (275)

Initial Business Response /* (1000, 14, 2015/05/27) */
Ms *** ***,
On behalf of Bell Mobility allow me to apologize for any frustration you may have encounteredIn order to assist you further please provide us with your account number
Best Regards,
*** ***
Advisor for Bell Mobility
Initial Consumer Rebuttal /* (3000, 16, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said to provide the my acocunt number but didn't provide details of who to submit my account number toI have called the numbers I have multiple times with my account number and dealt with multiple departments wihtout resolutionIf they are reading this, my account number was ***
Final Business Response /* (1000, 33, 2015/06/25) */
Bell Aliant spoke with the customer and reviewed her accountWe issued a credit for the billing of early cancellation and issued a refund cheque in the amount of $back to the customer mailing addressThe customer is satisfied with the outcome and both parties now consider the issue resolved and closed

Initial Business Response /* (1000, 5, 2016/05/12) */
I spoke with *** on May 10, and apologized for the customer service she receivedI have provided feedback to the appropriate Deptfor coaching purposesAdjustment has been issued for $*** plus tax for the modem charge that was
billed on April 12, statement and have requested to have mail bags sent out to the customer to return the equipmentOne of our Bell Aliant resolution agents spoke with *** to discuss the internet issues and advised based on the service they have (1.5) that what they have been experiencing is based on their usage needs and trying to use multiple wireless devices and streaming will put stain on the service they have and will knock out their internet once the bandwidth strain gets to greatA monthly credit of $*** for months has been applied to their account effective May 9, ending May Bell Aliant considers this complaint closed

Initial Business Response /* (1000, 5, 2016/01/27) */
Bell Aliant spoke with the customer and offered to upgrade his FibreOP bundle from good to better which would provide a higher internet speed, high-definition and PVR for his TV serviceBell Aliant agreed to leave the pricing the same as what
he was paying for the Good BundleCustomer accepted the offer and the work order is booked for Saturday morningCustomer is very happy with the outcome
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
Firstly - thank you
A company representative has reached out - we made contact yesterday & came to an agreeable solution

Initial Business Response /* (1000, 17, 2016/11/28) */
Bell Aliant sent emails to the customer but there has been no responseThe emails contained information for the customer detailing the billing on the account
Complaint is now closed

Initial Business Response /* (1000, 18, 2015/09/22) */
Mr*** ***,
On behalf of Bell Mobility, allow me to apologize for any frustration you may have encounteredKindly provide more details in regards to the $**.**+tax charge so I may look into it for you
Sincere regards,
***, Executive Advisor for Bell Mobility
Initial Consumer Rebuttal /* (3000, 20, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a written commitment from bellaliant sales representatives for $**.** per month for 3yearsRegards,*** ***
Final Business Response /* (4000, 24, 2015/10/07) */
This is a Bell Aliant home phone/TV/internetcan you please forward to correct department
Thank you,

Initial Business Response /* (1000, 5, 2015/04/02) */
Contact Name and Title: *** *** - CSR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
Spoke with *** ***, adv we have ajdusted her account to reflect the cents per minute plan that was offered to herCustomer
is pleased with resolutionBell Aliant and the customer consider this matter closed

Initial Business Response /* (1000, 5, 2017/03/27) */
I spoke with Mr*** today March 27, and apologized for billing issuesI explained all services should have been removed effective Oct 6, when requestedHowever phone service was left on the account in error causing
overbillingThe amount owing on Oct 6, bill was $***, I can confirm that the account was up to date as of Jan 23, The Bell Aliant agent issued adjustment for $*** plus tax on Feb 20, for overbilling of phone service for Nov, Dec, Jan and Feb statementsAfter reviewing the March bill, Bell Aliant overbilled phone service for $*** plus taxAdjustment was issued on March 22, for $*** plus tax and I have issued additional adjustment for $*** plus tax to cover the overbilling and will be applicable to April 6, statementBell Aliant considers issue resolved and closed

Initial Business Response /* (1000, 5, 2016/05/27) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email:***
Bell Aliant spoke with *** and apologized for the ongoing service she's received for the last yearOur cable and repair
technicians have both been out to the customer's location but she continues to have issuesCustomer even added an additional stand alone internet service in her home so both her and her husband can use the internetUnfortunately, no *** high-speed or *** service is available at this locationI apologized for the service she's received and provided a one-time credit of $*** + tax on her account but advised not sure if this will make it to print for the May bill but to call me back for balance if notCustomer is satisfied with the outcome and Bell Aliant has closed the complaint
Initial Consumer Rebuttal /* (2000, 7, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I spoke with *** on January 3, (authorized other) regarding billing issue. I confirmed the billing portion for Bell Aliant is correct. I have attempted to reach out to Bell Satellite with no response. The billing issue is with Bell Canada under Bell Satellite TV number
***. Please send this complaint to Bell Canada as I do not have access to Mr*** *** account. Bell Aliant considers issue resolved and closed.Tell us why here

Initial Business Response /* (1000, 15, 2017/07/11) */
I spoke with Ms.*** today July 11, regarding issues with high speed internetBell Aliant technician was sent to the premise to determine the cause and referred to a Cable technician to repair trouble found on the cable
There are no future plans for any upgrades in this areaInternet speeds are not guaranteed and signal strength may vary depending on use of wireless devices and strength may vary once bandwidth gets to greatThe service remains to be stable, Bell Aliant will continue to monitorI have issued a month adjustment for $*** plus tax and will be applicable to July 9, statementThe customer is partially satisfied with the outcome and Bell Aliant considers issue resolved and closed

Initial Business Response /* (1000, 5, 2015/01/21) */
Mr*** has been dealing with customer service representative in this officeAdjustment is being issued for $(tax included)I have closed this escalation

Initial Business Response /* (1000, 5, 2015/07/08) */
Good Afternoon, I have contacted Mrs*** and have explained the promotion she accepted and was eligable forThis was a discounted rate for monthsShe then called the sales representative she dealing with and he agreed to extend this
promotional pricing for monthsA gift with purchase such as a TV is not offered when a customer is receiving a promotion pricing decrease for this long of a termWe have advised Mrs*** she will not be receiving the TV setBell Aliant considers this matter resolved and closed
Initial Consumer Rebuttal /* (3000, 7, 2015/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is " well, that promotion was not in effect at the time of your signing the contractWe are sorry for the confusion, but you will not be receiving the TV"Well, THEIR representative sold us the contract because of the TV, and it is Bell Aliant's responsibility what THEIR representative sells , and the conditions of that sale, in this case, the rep sold a contract to us based on the us getting a good price and the TV
Final Business Response /* (4000, 9, 2015/07/14) */
Bell Aliant has spoke with our sales representative and he agreed that he had extended their promotional term from to monthsThis was honoredHe did not provide a TV as part of the offer and we will not honorBell Aliant considers this matter closed

Initial Business Response /* (1000, 5, 2014/12/29) */
Bell Aliant spoke to *** *** advised him will not charge him the early disconnect fee and changed his date to disconnect for January 3rd
Customer was happy with the outcome

I spoke with *** *** *** today Jan 3, and apologized for the service she received. Bell Aliant confirmed previous customer agent issued adjustment for $(tax included) for equipment being returned noted Jan2, 2017. I explained there was no record of equipment
being returned prior to this and issued adjustment for $for late payment charges for October and November bills. I provided *** *** with the correct balance owing from her final bill of September 30, and confirmed her Bell Aliant account has not gone to the Collection Agency. Bell Aliant considers issue resolved and closed

Initial Business Response /* (1000, 5, 2015/01/13) */
After reviewing your Bell Aliant account, I have corrected your billing to honor the promotion for $ending May The bundle price has now been corrected to $+ taxesI have also issued adjustments for the following:
June 6,
= $
July 6, = $
Aug 6, = $
Sept 6, = $
Oct 6, = $
Nov 6, = $
Dec 6, = $
TOTAL = $+ taxes
This will be applicable to your January 6, statementI apologize for the services your received and please contact me directly should you have any further issues

Initial Business Response /* (1000, 5, 2015/06/25) */
I spoke with Mr*** *** **, *** regarding the outstanding balance of $on his Bell Aliant accountI explained once account has been disconnected he would no longer receive his bill statements through electronic billingI
apologized for the miscommunication and that no attempt was made to contact Mr*** at the contact number provided prior to sending the account to the collection agencyNo forwarding mailing address was providedThe customer has paid the balance of $in full on *** **, ***Once payment has been applied to his account I will issue adjustment of $(tax included) and refund this amount back to the customer by chequeI have confirmed his mailing address and assured the customer that this will not affect his credit ratingI have left my direct contact information should he have any issueBell Aliant has closed this complaint

Initial Business Response /* (1000, 8, 2015/02/24) */
I attempted to contact customer by phone Feb 17, I sent an email to Ms*** after reviewing her Bell Aliant account, arrangements were made for $bi-weekly, however we cannot guarantee this would avoid the account from going to
a collection agencyI explained once account is disconnected, usually after 90days the billing stopsI have issued adjustment for $plus taxes for the Early Cancellation charge billed on September 3, statementI apologized for the services she received and confirmed balance owing $as of Feb 24, Bell Aliant considers this closed
Initial Consumer Rebuttal /* (3000, 11, 2015/02/25) */
From: ***, ***
Sent: Monday, February 23, 4:PM
To: *** ***
Subject: RE: Case # ***
Dear Ms***
After reviewing your Bell Aliant account, when you made arrangements for the $bi-weekly you should have been advised that we would schedule the payment arrangementsHowever, we could not guarantee this would avoid the account from going to a collection agencyOnce a Bell Aliant account has been disconnected, usually after 90days the billing stopsI have issued adjustment for $plus taxes for the Early Cancellation charge billed on your September 3, statementI apologize for the services you received and once adjustment applied, this will leave a balance owing of $
Good Morning Ms***
I just wanted to update you on the balance owing is now $I am showing a payment for $paid on Feb 23, I will send a response to the Revdex.comBell Aliant considers this closed
Thank you
*** ***
Customer Insight & Resolution Specialist
Customer Insight & Resolution Centre: ***
Phone: ***
*** ***:
You stated that below that Bell Aliant considers this closed, do you mean the file I placed with or the bill is finished with your companyDo I still owe $to your company? Thank you *** ***
Final Business Response /* (4000, 13, 2015/03/05) */
I had responded to Ms*** by email on Feb 25, Sorry for the confusion, yes balance still owing is $I have sent my response to the Revdex.comBell Aliant considers this closed

I spoke with *** *** today March 9, and after further investigation have explained why the bill name changed from
*** *** to his personnel name back in August 2017. On August 18, there was a request to add visual call waiting and TMN HBO Canada to his Bell Aliant account. The Customer Service agent added customer to electronic billing and email was sent as confirmation. I was unable to get a call recording as 90days has since passed and unable to provide feedback as employee is no longer with the company. I confirmed with *** *** not to delete his wife’s email and should he experience any TV issues in the future and/or any concerns to contact me directly. Bell Aliant apologizes for the inconvenience and length of time to response to your issues. Adjustment has been issued for $plus tax for month of service; this will be applicable to April 3, statement. Bell Aliant considers issue resolved and closed.Tell us why here

Initial Business Response /* (1000, 5, 2016/09/21) */
Bell Aliant explained to the customer that she was billed for high definition on each of her monthly statementsCustomer indicates she saw the billing but didn't realize she didn't have HDI asked if the channel was there (400+) and if she
couldn't tell the differenceShe explained there was no difference in the channelsThis is inaccurate as if HD is not programmed on a customer's account, channels 400+ do not displayYou cannot view these channels in standard - only in HDBell Aliant provided a bill copy to show the billing detail and a note from her account where our Front Line Representative reviewed the billing with her ***Bell Aliant did offer the customer a 12-month adjustment for the billing of HD as per our Terms of Service, at ***/month but customer refused and advised she will be taking this higherThere are no tech support notes or repair tickets issued from the customer to advise that her HD was not workingAgain, if HD was not on the customer's account, the channels broadcast in HD, would not appear on the customer's TV serviceBell Aliant is closing this complaint but the customer is not happy with the outcomeNo adjustment was provided as customer refused
Initial Consumer Rebuttal /* (3000, 7, 2016/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As requested by Bell Aliant I contacted ***
I'm not sure why *** would actually offer less than had been committed by staff at Bell Aliant so I explained this was most definitely not satisfactoryI am requesting the full amount of $ *** owed to me
Bell Aliant should never have charged me for High Definition service as it was not hooked up in my houseI did not know this and I'm pretty sure Bell Aliant's Office did not either as it was obviously an error by the technician *** It was absolutely impossible for me to advise of an error in my billing when I didn't know until *** the High Definition was not activeI immediately contacted Bell Aliant to make them aware of the situationThe bottom line is Bell Aliant erroneously confirmed I had High Definition in May, I should be full compensated

September 14, of Metro Washington DC & Eastern Pennsylvania
RE: ID# ***
*** ** *** ***
American Residential Services, LLC
D/B/A ARS/*** *** (“ARS”) has received your email dated September 14,
2015, regarding the above-referenced complaint.
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.
We have been in communication with *** *** *** to gain a better understanding of the complaint and are in the process of
reaching an amicable resolution to his satisfaction
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at ###-###-####
Tracey H***
Corporate Customer Relations Manager

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