Initial Business Response /* (1000, 8, 2016/04/11) */
Bell Aliant confirmed with our Finance Department that the customer received and cashed her refund cheque in the amount of $[redacted] which is the only refund she was entitled to. We sent the customer two emails asking for the reason she expected...
a larger amount but there has been no response from [redacted].
Bell Aliant cannot justify any further reimbursement of funds from her Bell Aliant accounts.
Bell Aliant has closed the complaint.
Initial Business Response /* (1000, 5, 2016/12/08) */
Spoke with [redacted] today December 8, 2016 and agreed to honor the Bell Aliant bundle offer for $[redacted] ending April 2019. I have issued an adjustment for $[redacted] (tax not included) for overbilling. The adjustment, billing correction will be...
applicable to December 9, 2016 statement. Bell Aliant considers issue resolved and the customer is satisfied.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/02/22) */
Spoke with Mr. [redacted] today Feb 22, 2017 and advised adjustment has been issued for $[redacted] late payment charge. This will be applicable to March 15, 2017 statement. Bell Aliant has closed this complaint and considers issue...
resolved.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2017/09/06) */
Spoke to [redacted] and advised that the account that was set up under his name has been terminated and the amount sent to the collection agency was adjusted and the file pulled back. I agreed with [redacted] that the entire issue was caused...
by a Bell Aliant error. We agreed to a solution to resolve the issue and I agreed to provide the details of that solution to him via email.
Initial Consumer Rebuttal /* (2000, 9, 2017/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am in agreement with the terms of settlement as put forth by Bell. However, I must comment that Bell and I agreed verbally on the settlement subject to my receiving the terms by email. That was on Tuesday, Sept 6. Bell then contacted Revdex.com to advise of settlement. I had to call Bell on Friday, the 9th, looking for the email. I had it within a half hour, but after I once again had to follow up. I want to thank Revdex.com for your assistance.
Initial Business Response /* (1000, 5, 2017/10/23) */
I spoke with [redacted] October 19, 2017. After further investigation I have provided via email to the customer with copy sent to [email protected] dated October 23, 2017. Bell Aliant considers issue resolved and...
Please be advised that yesterday I received an e-mail correspondence from the Customer Insight & Resolution Specialist of Bell Aliant.
I a pleased to advise the matter has been resolved to my complete satisfaction and I consider it closed.
If you require anything further, please do not hesitate to contact me.
Initial Business Response /* ([redacted]0, 14, 2017/06/27) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Bell Aliant provided the customer with the speed bump which is no charge. Bell Aliant did not provide to all customers - it had to...
be requested. The customer then advised she wasn't getting the proper speeds but we explained speed tests must be done with a wired modem and only through our recommended test site through our website. Bell Aliant also explained to the customer that she has not been paying for the unlimited Canada/US long distance plan - nor does she have this plan on her account - nor does she even make long distance calls. We offered to add the plan to her account at no charge. Bell Aliant advised the customer that since there was no charge for this speed bump, there would be no compensation however; we did offer her a customer loyalty credit of $[redacted]/month for the next 36 months. Bell Aliant asked the customer to advise if she accepts our offer but she has not responded. We have now closed the file.
Initial Consumer Rebuttal /* (2000, 17, 2017/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I explained to miss [redacted] that I did the speed test with a wired modem and through there website and it still showed low speeds. I also explained that on their website it states that the unlimited canada/us long distance is included in the [redacted] bundle.... the one I apparently have now. It should not matter to her if I make long distance calls or not, it is none of her business. I have replied to miss [redacted] and told her that I will accept the loyalty credit, as long as there are NO extra fees or charges on my next bill. If there are any new charges on my bill in the near future I will be in touch.
Initial Business Response /* (1000, 8, 2015/04/01) */
[redacted] Aliant continues to attempt to reach this customer to assist in resolving his billing issues. We do request an extension of 2 weeks on this customer in hopes he will contact us back.
Final Business Response /* (4000, 13, 2015/04/17)...
*/
[redacted] Aliant has not heard back from the customer. We are prepared to adjust the customer's account for $[redacted] plus tax ($** X 5 months for Unlimited Calling Plan) from the balance $[redacted] which leaves $[redacted] for the customer to pay and I will issue a credit after that for $[redacted]. We will request that the customer pay the balance first before the remaining portion of the account is adjusted. Unfortunately the customer has not contacted us back so this arrangement can be made. [redacted] Aliant has already extended this complaint and we now consider the issue closed.
Initial Business Response /* (1000, 9, 2015/05/28) */
Bell Aliant spoke with the customer and provided her with the information that when she placed her request for service, she was advised that her promotion was for 3-months and we provided her with[redacted]. When the 3-months expired her...
rate would go from $99.95 to the "regular" price of $145.95. The rep made the appropriate notes on the customer's account. The customer is still not happy with this even though we advised that our services are done verbally over the phone, and the Rep made the correct notes on the customers account. We explained that she is billed the regular price. Customer understands the billing but is still not happy with the outcome as I would not provide her with any further promotions until 1-year after [redacted]. Bell aliant has closed this complaint.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One thing I noticed is that the "regular" amount keeps changing. One minute it is 145.
95 and the next minute, it 149.95 -which is it? [redacted]. [redacted] I was offered 42.00 off of each bill locked in for 24 months. I would have been happy with 6 months [redacted] I will be asking for my services to be unhooked very soon [redacted]
I would like to respond to the items in the complaint. The items that the consumer is stating just simply are not factual. We committed to provide a plastic dust barrier to the area that was worked in and this was done per the commitment. There was a selection process completed by the...
client 2-3 weeks prior to the start date and the start date was given to the client on the finial selection date. The week prior to the start date the client called and said they were not settled on selections. We went back out that week and seen that the items were not moved and we confirmed the selection concerns and ask if the stuff was going to be moved by Monday. The client said yes it would be. When we arrived on Monday nothing was done. At that point went and bought boxes and our staffed help the client move the stuff in the way. The project timeline was on target until the client had concerns and changes and when we received word of this we went right away to address them. We answered their requests by redoing work and made changes to meet their expectations. Naturally the project got behind due to work being redone for free per the clients request. We were contacted at the [redacted] show and we set an appointment to go out and look at concerns. When we were there we shared with them that it would take a few days to get the grout color in stock and we would schedule a time to come back out. The grout joins the kitchen counter and tile backsplash has slightly separated from the counter due to contraction (very common when things expand and contract) This is to be done at no extra cost to the client. We have since tried to set this return visit two times and the times will not work for the client. The client says that they substitute and will not know until the day of that we can come and won't allow us to come after school. They say if necessary we can come in June after school is out.
Initial Business Response /* (1000, 13, 2016/02/25) */
Dear Revdex.com,
This case pertains to Bell Aliant services. Please refer to the right business.
Regards,
Customer Relations Centre
Final Business Response /* (1000, 22, 2016/03/04) */
Spoke with [redacted] on February 29, 2016 and...
advised him I would provide feedback for coaching purposes. Further to our discussion on Feb. 29, 2016, unfortunately, there are no plans in the near future of expanding Bell Aliant FibreOP or Ultra high speed internet service to [redacted] Should these services be expanded to your area, you would be notified by direct mail to inform you of the availability. Should the customer have any further concerns, I have left him my direct contact number. Bell Aliant has closed this complaint.
Initial Business Response /* (1000, 6, 2015/04/28) */
Spoke with customer, says he was not "advised" by agent of the promotion when he ordered highspeed internet. I explained the monthly bill says Bell Aliant High-Speed Promotion and we do not quote future prices due to rate increases, etc. I...
explained the account notes indicate he was on a promotional rate, he feels what Bell Aliant did was "deceptive and almost illegal" and wondered where the "discloure of promotions are listed". I explained our website, he said he was not given our website. I then explained the charges are valid and we will not be providing any credit. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Had I known this promotion would expire in [redacted], I would have negotiated my rates in [redacted] or even [redacted] This is something I would have taken care of had everything been disclosed to me. I was never given any disclosure nor was I advised to read them on the website at the time when we originally negotiated rates.
[redacted]
Final Business Response /* (4000, 10, 2015/05/04) */
This will confirm Bell Aliant will not be issuing any credits on the account as advised to[redacted] on [redacted].
Initial Business Response /* (1000, 10, 2016/12/21) */
Bell Aliant provided an adjustment to the customer in the amount of $[redacted] + tax and another for $[redacted] + tax. I provided the customer with a one-month credit of $[redacted] + tax and apologized to the customer for the issue this has caused. Email...
was provided to the customer on December 19 but there has been no response from the customer. Bell Aliant has closed the file as resolved.
Initial Business Response /* (1000, 5, 2017/06/15) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]Bell Aliant contacted the customer to explain that her promotions was already extended to 24 months, expiring in August 2018. Customer...
was still concerned that her bill statement doesn't reflect that expiry date however; as this was just changed, our billing system needs to process another bill to show on the monthly statement. Customer will check her July bill and contact Bell Aliant back to advise. All issues resolved.
Initial Consumer Rebuttal /* (2000, 7, 2017/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although my June bill shows conflicting information (expiry May 2018) I understand that Bell Aliant's record of my account shows an expiry date of August 2018. I have been given contact information to discuss the issue again if the next bill does not contain the correct expiry. Therefore, I'm satisfied at this time. The person I spoke with at Bell Aliant was extremely pleasant and helpful, and I'm grateful for that.
Initial Business Response /* (1000, 5, 2015/10/15) */
[redacted] Aliant has called and left messages for the customer as well as emailed in an attempt to resolve their concerns. We have not received a call back or email from the customer therefore [redacted] Aliant considers this matter closed.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not seen a response from [redacted] Aliant. Because of the issues with our system we do not use the home telephone so I did not retrieve any voicemails from that phone I will check through my emails again but I did not see one is there a contact number in which I can call if so if that could please be forwarded to me it would be appreciated
Final Business Response /* (4000, 12, 2015/11/03) */
[redacted] Aliant and the customer have resolved the issue. [redacted] Aliant has agreed to credit half of the penalty for disconnecting the security service. [redacted] Aliant and the customer consider the matter resolved and closed
Final Consumer Response /* (2000, 14, 2015/11/04) */
Hi there. I'm happy with the resolution of this issue. Thank you very much.
Initial Business Response /* (1000, 5, 2014/11/13) */
I spoke with the customer and confirmed that their Directory Listing with Bell Aliant under their own account, is correct. The listing that lists them as a store in the [redacted] is under the account belonging to [redacted]. Any requests...
for changes, additions, and/or deletions would have to be placed by [redacted]. I referred the customer to them to discuss why their store was not removed in the last few years. I confirmed the listing has been removed back in September 2014. Bell Aliant has closed this issue with the customer.
Initial Business Response /* (1000, 8, 2017/08/03) */
Bell Aliant provided the customer with a billing breakdown of her Bell Aliant account and Bell Mobility account to show charges and payments and balances owing; explaining that we also had a rate increase in July.
Customer has all emails.
No...
further response or questions.
Balances are the customer's responsibility.
Bell Aliant has closed the file.
Initial Consumer Rebuttal /* (2000, 10, 2017/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/13) */
I sent an email on [redacted] to Mr. [redacted] regarding 2 payments he has called into Bell Aliant for $530.00 each on [redacted] ref # [redacted] and [redacted] Ref # [redacted]. No payment has been applied to the customers Bell Aliant account...
[redacted]. We have explained to Mr. [redacted] by the advice of our Finance Dept. he needs to take his receipts to his Bank so they can put a trace to find out where they have applied the $530.00. I have offered to contact the branch he deals with and speak with the branch manager only to discuss what we require. Mr. [redacted] has been advised we need $530.00 to reconnect his service either by a payment made at the Bell Aliant store and/or Credit Card to avoid a full disconnection on [redacted]. I have already dealt with Mr. [redacted] with this complaint filed with our Executive office.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because everything thag was asked of me I have done including going to the bank and have payments traced. Bell aliant has my money I'm not asking g for the money back I would like it applied to my account.
Final Consumer Response /* (4200, 11, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am absolutely not going to give you permission to speak to my bank manager or anybody else there I've already made a fool out of myself over this more than once I'm not going to allow you to make it worse .. I have made my payment I have provided proof more than once in more than one way.and go to the Bell Aliant store??? [redacted] as far as the payment goes I made it for $530.00 to the proper account number the bank has checked numerous times and confirmed this for me .. [redacted] .. [redacted] Services have already been disconnected by bell aliant and they will stay disconnected because I've payed this bill once and I am not paying it again
Final Business Response /* (4000, 13, 2015/07/23) */
I have reviewed Mr. [redacted] Bell Aliant account today [redacted] and the balance owing as of his [redacted] statement is $1,044.03. The arrears are now $820.29 with no payment since [redacted]. I have attempted to try and help Mr. [redacted]'s and the only way to resolve this issue is even though he has provided us a Ref # for his payment for $530.00 it did not get applied to his Bell Aliant account and no transaction was received from his Bank that he made the payment to Bell Aliant. The bank needs to do a trace on this payment, and if it has been misapplied to another one of his accounts other than Bell Aliant than it is the responsibility of his bank who needs to reverse the payment and send the monies to Bell Aliant. We would require $820.29 to reconnect his service to avoid full disconnection on [redacted]. [redacted] bank and not Bell Aliant as they are the ones that have not sent payment to Bell Aliant that would have avoided the suspension of his services.
Initial Business Response /* (1000, 5, 2017/07/24) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Good Morning;
Bell Aliant has now closed the file for this customer. We provided the customer with a an update to his monthly credit...
applied to his bundle to reflect the $[redacted]/month which was quoted to him. Bell Aliant also adjusted back the overbilling of the bundle to October 2016 to June 2017 and applied the credit of $[redacted] + tax.
An email was provided to the customer to explain as follows:
In response to the complaint you filed with the Revdex.com, please be advised that I have completed the following:
I updated the monthly credit on your account to reflect back to the $[redacted]/month bundle price that you were offered. This will remain on your account until July 2019 and should not be impacted by any future rate increases.
I adjusted back the overbilling from October 2016 to June 2017 on the bundle. A credit of $[redacted] + tax will be applied to your July statement.
If you have any further questions, please do not hesitate to contact me directly.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2016/11/09) */
Bell Aliant has provided the customer with the history of his account including all adjustments provided to the customer; all promotions, credits, etc. provided to the customer. There are no notes on the customer's account indicating that the...
Movie Package was offered for a period of 24-months nor do we have a promotion which offers this to our customers. Bell Aliant provided this information to the customer and asked that he provide the date of the call so we can check for call recordings. No response from the customer and the call recordings from back in August are now not available. Bell Aliant has closed this case.
Initial Business Response /* (1000, 6, 2015/08/17) */
Good afternoon, I have contacted Mrs. [redacted] concerning her billing concerns. Advised all equipment charges that were billed to her were reversed and would be credited to the account. Went over the last two months of bills and explained there...
was over billing of 12 days in which I had corrected and issued a credit. Provided the new balance on the account and Mrs. [redacted] was happy with resolution. Bell Aliant and the customer consider the issues resolved and closed
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
I am pleased to report to you that a Representative from Bell called me this afternoon and provided me with a better explanation of charges and a final bill of $[redacted]. This is a huge relief for me since last week I was facing a bill of over $[redacted]. I am satisfied with the amount of $[redacted] and the Representative who called me [redacted] was clear in her explanation of the bill and professional in her approach to me.
[redacted].
Initial Business Response /* (1000, 8, 2016/04/11) */
Bell Aliant confirmed with our Finance Department that the customer received and cashed her refund cheque in the amount of $[redacted] which is the only refund she was entitled to. We sent the customer two emails asking for the reason she expected...
a larger amount but there has been no response from [redacted].
Bell Aliant cannot justify any further reimbursement of funds from her Bell Aliant accounts.
Bell Aliant has closed the complaint.
Initial Business Response /* (1000, 5, 2016/12/08) */
Spoke with [redacted] today December 8, 2016 and agreed to honor the Bell Aliant bundle offer for $[redacted] ending April 2019. I have issued an adjustment for $[redacted] (tax not included) for overbilling. The adjustment, billing correction will be...
applicable to December 9, 2016 statement. Bell Aliant considers issue resolved and the customer is satisfied.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/02/22) */
Spoke with Mr. [redacted] today Feb 22, 2017 and advised adjustment has been issued for $[redacted] late payment charge. This will be applicable to March 15, 2017 statement. Bell Aliant has closed this complaint and considers issue...
resolved.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2017/09/06) */
Spoke to [redacted] and advised that the account that was set up under his name has been terminated and the amount sent to the collection agency was adjusted and the file pulled back. I agreed with [redacted] that the entire issue was caused...
by a Bell Aliant error. We agreed to a solution to resolve the issue and I agreed to provide the details of that solution to him via email.
Initial Consumer Rebuttal /* (2000, 9, 2017/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am in agreement with the terms of settlement as put forth by Bell. However, I must comment that Bell and I agreed verbally on the settlement subject to my receiving the terms by email. That was on Tuesday, Sept 6. Bell then contacted Revdex.com to advise of settlement. I had to call Bell on Friday, the 9th, looking for the email. I had it within a half hour, but after I once again had to follow up. I want to thank Revdex.com for your assistance.
Initial Business Response /* (1000, 5, 2017/10/23) */
I spoke with [redacted] October 19, 2017. After further investigation I have provided via email to the customer with copy sent to [email protected] dated October 23, 2017. Bell Aliant considers issue resolved and...
closed.
Initial Consumer Rebuttal /* (2000, 11, 2017/10/24) */
Dear Revdex.com;
Please be advised that yesterday I received an e-mail correspondence from the Customer Insight & Resolution Specialist of Bell Aliant.
I a pleased to advise the matter has been resolved to my complete satisfaction and I consider it closed.
If you require anything further, please do not hesitate to contact me.
Yours truly;
[redacted]
Initial Business Response /* ([redacted]0, 14, 2017/06/27) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Bell Aliant provided the customer with the speed bump which is no charge. Bell Aliant did not provide to all customers - it had to...
be requested. The customer then advised she wasn't getting the proper speeds but we explained speed tests must be done with a wired modem and only through our recommended test site through our website. Bell Aliant also explained to the customer that she has not been paying for the unlimited Canada/US long distance plan - nor does she have this plan on her account - nor does she even make long distance calls. We offered to add the plan to her account at no charge. Bell Aliant advised the customer that since there was no charge for this speed bump, there would be no compensation however; we did offer her a customer loyalty credit of $[redacted]/month for the next 36 months. Bell Aliant asked the customer to advise if she accepts our offer but she has not responded. We have now closed the file.
Initial Consumer Rebuttal /* (2000, 17, 2017/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I explained to miss [redacted] that I did the speed test with a wired modem and through there website and it still showed low speeds. I also explained that on their website it states that the unlimited canada/us long distance is included in the [redacted] bundle.... the one I apparently have now. It should not matter to her if I make long distance calls or not, it is none of her business. I have replied to miss [redacted] and told her that I will accept the loyalty credit, as long as there are NO extra fees or charges on my next bill. If there are any new charges on my bill in the near future I will be in touch.
Initial Business Response /* (1000, 8, 2015/04/01) */
[redacted] Aliant continues to attempt to reach this customer to assist in resolving his billing issues. We do request an extension of 2 weeks on this customer in hopes he will contact us back.
Final Business Response /* (4000, 13, 2015/04/17)...
*/
[redacted] Aliant has not heard back from the customer. We are prepared to adjust the customer's account for $[redacted] plus tax ($** X 5 months for Unlimited Calling Plan) from the balance $[redacted] which leaves $[redacted] for the customer to pay and I will issue a credit after that for $[redacted]. We will request that the customer pay the balance first before the remaining portion of the account is adjusted. Unfortunately the customer has not contacted us back so this arrangement can be made. [redacted] Aliant has already extended this complaint and we now consider the issue closed.
Initial Business Response /* (1000, 9, 2015/05/28) */
Bell Aliant spoke with the customer and provided her with the information that when she placed her request for service, she was advised that her promotion was for 3-months and we provided her with[redacted]. When the 3-months expired her...
rate would go from $99.95 to the "regular" price of $145.95. The rep made the appropriate notes on the customer's account. The customer is still not happy with this even though we advised that our services are done verbally over the phone, and the Rep made the correct notes on the customers account. We explained that she is billed the regular price. Customer understands the billing but is still not happy with the outcome as I would not provide her with any further promotions until 1-year after [redacted]. Bell aliant has closed this complaint.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One thing I noticed is that the "regular" amount keeps changing. One minute it is 145.
95 and the next minute, it 149.95 -which is it? [redacted]. [redacted] I was offered 42.00 off of each bill locked in for 24 months. I would have been happy with 6 months [redacted] I will be asking for my services to be unhooked very soon [redacted]
I would like to respond to the items in the complaint. The items that the consumer is stating just simply are not factual. We committed to provide a plastic dust barrier to the area that was worked in and this was done per the commitment. There was a selection process completed by the...
client 2-3 weeks prior to the start date and the start date was given to the client on the finial selection date. The week prior to the start date the client called and said they were not settled on selections. We went back out that week and seen that the items were not moved and we confirmed the selection concerns and ask if the stuff was going to be moved by Monday. The client said yes it would be. When we arrived on Monday nothing was done. At that point went and bought boxes and our staffed help the client move the stuff in the way. The project timeline was on target until the client had concerns and changes and when we received word of this we went right away to address them. We answered their requests by redoing work and made changes to meet their expectations. Naturally the project got behind due to work being redone for free per the clients request. We were contacted at the [redacted] show and we set an appointment to go out and look at concerns. When we were there we shared with them that it would take a few days to get the grout color in stock and we would schedule a time to come back out. The grout joins the kitchen counter and tile backsplash has slightly separated from the counter due to contraction (very common when things expand and contract) This is to be done at no extra cost to the client. We have since tried to set this return visit two times and the times will not work for the client. The client says that they substitute and will not know until the day of that we can come and won't allow us to come after school. They say if necessary we can come in June after school is out.
Initial Business Response /* (1000, 13, 2016/02/25) */
Dear Revdex.com,
This case pertains to Bell Aliant services. Please refer to the right business.
Regards,
Customer Relations Centre
Final Business Response /* (1000, 22, 2016/03/04) */
Spoke with [redacted] on February 29, 2016 and...
advised him I would provide feedback for coaching purposes. Further to our discussion on Feb. 29, 2016, unfortunately, there are no plans in the near future of expanding Bell Aliant FibreOP or Ultra high speed internet service to [redacted] Should these services be expanded to your area, you would be notified by direct mail to inform you of the availability. Should the customer have any further concerns, I have left him my direct contact number. Bell Aliant has closed this complaint.
Initial Business Response /* (1000, 6, 2015/04/28) */
Spoke with customer, says he was not "advised" by agent of the promotion when he ordered highspeed internet. I explained the monthly bill says Bell Aliant High-Speed Promotion and we do not quote future prices due to rate increases, etc. I...
explained the account notes indicate he was on a promotional rate, he feels what Bell Aliant did was "deceptive and almost illegal" and wondered where the "discloure of promotions are listed". I explained our website, he said he was not given our website. I then explained the charges are valid and we will not be providing any credit. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Had I known this promotion would expire in [redacted], I would have negotiated my rates in [redacted] or even [redacted] This is something I would have taken care of had everything been disclosed to me. I was never given any disclosure nor was I advised to read them on the website at the time when we originally negotiated rates.
[redacted]
Final Business Response /* (4000, 10, 2015/05/04) */
This will confirm Bell Aliant will not be issuing any credits on the account as advised to[redacted] on [redacted].
Initial Business Response /* (1000, 10, 2016/12/21) */
Bell Aliant provided an adjustment to the customer in the amount of $[redacted] + tax and another for $[redacted] + tax. I provided the customer with a one-month credit of $[redacted] + tax and apologized to the customer for the issue this has caused. Email...
was provided to the customer on December 19 but there has been no response from the customer. Bell Aliant has closed the file as resolved.
Initial Business Response /* (1000, 5, 2017/06/15) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]Bell Aliant contacted the customer to explain that her promotions was already extended to 24 months, expiring in August 2018. Customer...
was still concerned that her bill statement doesn't reflect that expiry date however; as this was just changed, our billing system needs to process another bill to show on the monthly statement. Customer will check her July bill and contact Bell Aliant back to advise. All issues resolved.
Initial Consumer Rebuttal /* (2000, 7, 2017/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although my June bill shows conflicting information (expiry May 2018) I understand that Bell Aliant's record of my account shows an expiry date of August 2018. I have been given contact information to discuss the issue again if the next bill does not contain the correct expiry. Therefore, I'm satisfied at this time. The person I spoke with at Bell Aliant was extremely pleasant and helpful, and I'm grateful for that.
Initial Business Response /* (1000, 5, 2015/10/15) */
[redacted] Aliant has called and left messages for the customer as well as emailed in an attempt to resolve their concerns. We have not received a call back or email from the customer therefore [redacted] Aliant considers this matter closed.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not seen a response from [redacted] Aliant. Because of the issues with our system we do not use the home telephone so I did not retrieve any voicemails from that phone I will check through my emails again but I did not see one is there a contact number in which I can call if so if that could please be forwarded to me it would be appreciated
Final Business Response /* (4000, 12, 2015/11/03) */
[redacted] Aliant and the customer have resolved the issue. [redacted] Aliant has agreed to credit half of the penalty for disconnecting the security service. [redacted] Aliant and the customer consider the matter resolved and closed
Final Consumer Response /* (2000, 14, 2015/11/04) */
Hi there. I'm happy with the resolution of this issue. Thank you very much.
Initial Business Response /* (1000, 5, 2014/11/13) */
I spoke with the customer and confirmed that their Directory Listing with Bell Aliant under their own account, is correct. The listing that lists them as a store in the [redacted] is under the account belonging to [redacted]. Any requests...
for changes, additions, and/or deletions would have to be placed by [redacted]. I referred the customer to them to discuss why their store was not removed in the last few years. I confirmed the listing has been removed back in September 2014. Bell Aliant has closed this issue with the customer.
Initial Business Response /* (1000, 8, 2017/08/03) */
Bell Aliant provided the customer with a billing breakdown of her Bell Aliant account and Bell Mobility account to show charges and payments and balances owing; explaining that we also had a rate increase in July.
Customer has all emails.
No...
further response or questions.
Balances are the customer's responsibility.
Bell Aliant has closed the file.
Initial Consumer Rebuttal /* (2000, 10, 2017/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/13) */
I sent an email on [redacted] to Mr. [redacted] regarding 2 payments he has called into Bell Aliant for $530.00 each on [redacted] ref # [redacted] and [redacted] Ref # [redacted]. No payment has been applied to the customers Bell Aliant account...
[redacted]. We have explained to Mr. [redacted] by the advice of our Finance Dept. he needs to take his receipts to his Bank so they can put a trace to find out where they have applied the $530.00. I have offered to contact the branch he deals with and speak with the branch manager only to discuss what we require. Mr. [redacted] has been advised we need $530.00 to reconnect his service either by a payment made at the Bell Aliant store and/or Credit Card to avoid a full disconnection on [redacted]. I have already dealt with Mr. [redacted] with this complaint filed with our Executive office.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because everything thag was asked of me I have done including going to the bank and have payments traced. Bell aliant has my money I'm not asking g for the money back I would like it applied to my account.
Final Consumer Response /* (4200, 11, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am absolutely not going to give you permission to speak to my bank manager or anybody else there I've already made a fool out of myself over this more than once I'm not going to allow you to make it worse .. I have made my payment I have provided proof more than once in more than one way.and go to the Bell Aliant store??? [redacted] as far as the payment goes I made it for $530.00 to the proper account number the bank has checked numerous times and confirmed this for me .. [redacted] .. [redacted] Services have already been disconnected by bell aliant and they will stay disconnected because I've payed this bill once and I am not paying it again
Final Business Response /* (4000, 13, 2015/07/23) */
I have reviewed Mr. [redacted] Bell Aliant account today [redacted] and the balance owing as of his [redacted] statement is $1,044.03. The arrears are now $820.29 with no payment since [redacted]. I have attempted to try and help Mr. [redacted]'s and the only way to resolve this issue is even though he has provided us a Ref # for his payment for $530.00 it did not get applied to his Bell Aliant account and no transaction was received from his Bank that he made the payment to Bell Aliant. The bank needs to do a trace on this payment, and if it has been misapplied to another one of his accounts other than Bell Aliant than it is the responsibility of his bank who needs to reverse the payment and send the monies to Bell Aliant. We would require $820.29 to reconnect his service to avoid full disconnection on [redacted]. [redacted] bank and not Bell Aliant as they are the ones that have not sent payment to Bell Aliant that would have avoided the suspension of his services.
Initial Business Response /* (1000, 5, 2017/07/24) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Good Morning;
Bell Aliant has now closed the file for this customer. We provided the customer with a an update to his monthly credit...
applied to his bundle to reflect the $[redacted]/month which was quoted to him. Bell Aliant also adjusted back the overbilling of the bundle to October 2016 to June 2017 and applied the credit of $[redacted] + tax.
An email was provided to the customer to explain as follows:
In response to the complaint you filed with the Revdex.com, please be advised that I have completed the following:
I updated the monthly credit on your account to reflect back to the $[redacted]/month bundle price that you were offered. This will remain on your account until July 2019 and should not be impacted by any future rate increases.
I adjusted back the overbilling from October 2016 to June 2017 on the bundle. A credit of $[redacted] + tax will be applied to your July statement.
If you have any further questions, please do not hesitate to contact me directly.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2016/11/09) */
Bell Aliant has provided the customer with the history of his account including all adjustments provided to the customer; all promotions, credits, etc. provided to the customer. There are no notes on the customer's account indicating that the...
Movie Package was offered for a period of 24-months nor do we have a promotion which offers this to our customers. Bell Aliant provided this information to the customer and asked that he provide the date of the call so we can check for call recordings. No response from the customer and the call recordings from back in August are now not available. Bell Aliant has closed this case.
Initial Business Response /* (1000, 6, 2015/08/17) */
Good afternoon, I have contacted Mrs. [redacted] concerning her billing concerns. Advised all equipment charges that were billed to her were reversed and would be credited to the account. Went over the last two months of bills and explained there...
was over billing of 12 days in which I had corrected and issued a credit. Provided the new balance on the account and Mrs. [redacted] was happy with resolution. Bell Aliant and the customer consider the issues resolved and closed
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
I am pleased to report to you that a Representative from Bell called me this afternoon and provided me with a better explanation of charges and a final bill of $[redacted]. This is a huge relief for me since last week I was facing a bill of over $[redacted]. I am satisfied with the amount of $[redacted] and the Representative who called me [redacted] was clear in her explanation of the bill and professional in her approach to me.
[redacted].