Initial Business Response /* (1000, 5, 2016/08/09) */
Bell Aliant dispatched a Repair Technician *** and has done a complete *** rewire, cleanup as requested and service is now working properlyI have issued a monthly loyalty credit of $*** for months ending *** on
*** Bell Aliant bundle accountBell Aliant considers issue resolved and the customer is satisfied
Initial Business Response /* (1000, 19, 2015/11/16) */
*** Aliant agreed to provide the customer with the 3-year promotion that was originally offered to themCredit applied for the overbilling for September/October of $plus tax and the promotion of $99.95/month was added and backdated to
the last bill date*** Aliant provided a breakdown of the billing on Mrs***'s accountCustomer is happy with the outcome and all parties consider the issue resolved and closed
Initial Consumer Rebuttal /* (2000, 21, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 19, 2016/09/13) */
I Spoke with *** September 8, and provided him with an update that a Bell Aliant Cable technician replaced aerial cable as no trouble found in the buried sectionI have attempted to contact *** to see how the phone &
internet services are working with no responseSince *** is on the road I am leaving my direct contact number *** should he have any further issuesInternet speeds are not guaranteed and signal strength may vary depending on the use of wireless devicesBell Aliant has closed this complaint
Initial Consumer Rebuttal /* (3000, 21, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our Internet is still both slow and spottyOccasionally it works well, but is still not reliable
***
Initial Business Response /* (1000, 5, 2016/11/22) */
*** was contacted by *** regarding his issue with high speed, due to the congestion in the areaA Bell Aliant Repair technician was out to the premise Nov 16, to restore service and has referred line issues to Cable repair
Adjustment for $*** (tax not included) for month service has already been applied to the customer's account on November 10, Bell Aliant has increased their loyalty credit to $***/month and extended to November from December Bell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (3000, 7, 2016/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue is not so much about the "ultra high speed" that we have been paying for, but about poor connectivity and our internet being down all the timeThe local Bell repair man has been here times in weeksWe are awaiting the arrival of the cable repairman from the mainland and the outcome to see if the repairs correct all of the interruptions and loss of internet that is so frequentUntil that happens, I don't consider this case closedThank you, ***
Initial Business Response /* (1000, 10, 2015/02/25) */
Bell Aliant advised the customer that at the time of the installation of her Bell Aliant services, the customer was offered the 36-month promotion of a lowered price rate on her bundleBell Aliant does not provide two promotions (ie; free TV)
on one customer accountNeither are we able to remove one promotion to replace it with anotherBell Aliant considers this issue resolved and closed
Initial Consumer Rebuttal /* (3000, 12, 2015/02/27) */
I'm not satisfied with their resolution, they obviously don't care about keeping their customers happyI've never felt so mislead by a company like I have with Bell AliantNever once I was told I was signed up for that month deal until I complained about not receiving the free TV I was supposed to get when I signed up for that particular offerNothing was mentioned when I started my order on their website and when I called in my deposit reference number to their customer service rep on July 25, 2014, I was told I was being signed up for the Free TV offer***
Final Business Response /* (4000, 14, 2015/03/02) */
the customer is currently receiving a 36-month promotion in which she is receiving her bundle (regular priced at $169.95) at a discounted rate of $off per month for 36-monthsThis was accepted by the customer at the time of request for servicePromotions are not and cannot be combinedThe customer is not qualified to receive a free TV once she is receiving the discounted rateNor can Bell Aliant remove one promotion because the customer changed their mind and would now like another promotionBell Aliant still considers this complaint closed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Final Consumer Response /* (2000, 10, 2016/10/31) */
Hello again,
After running my system for the entire weekend, I did not have any further disconnectionsso the main bases for my complaint has been fixedYou can tag the complaint completed
***
Initial Business Response /* (1000, 5, 2015/10/13) */
Bell Aliant has spoken with Mr*** and has apologized for the billing errorThe equipment was returned to the account and balance credited to bring account to zero balanceWe have confirmed the account is now closed and no further
balance is owingMr*** was satisfied with the outcomeBell Aliant and the customer consider the matter closed
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Bell Aliant admitted to a mistake on their end and I was assured that there will not be any future bills for equipment previously returned
Initial Business Response /* (1000, 9, 2016/01/26) */
After further investigation, residents in *** are experiencing internet congestion as a result of increased usageA network upgrade is required; a long-term solution requires a partnership with government and Bell Aliant has
submitted proposals and continues to have discussions with both levels of government*** is receiving a monthly credit and effective Dec25, an increase of $*** was applied to her Bell Aliant account that is applicable to Jan25, statementBell Aliant has closed this complaint
Initial Business Response /* (1000, 8, 2016/09/21) */
Bell Aliant reviewed the account and confirmed it was disconnected on July 10, Bell Aliant advised the customer numerous times of the billing for termination should he disconnect his servicesThe customer was provided with the
confirmation email when he ordered the service and it was stated at that time that he must keep his internet service active for his security servicesAll charges are warranted and the responsibility of the customerI have left the customer messages on his answering machine to contact me but I have had no responseBell Aliant has closed the complaint
Initial Business Response /* (1000, 5, 2015/09/16) */
Good afternoon, we have spoken with *** concerning the billing of *** Sunday ticket and her request to remove programmingWe have agreed to issue a credit and remove programming*** was not advised how the programnming would work*** is
happy with the outcome, Bell Aliant and the customer consider this resolved and closed
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After discussing with *** the issues regarding *** Sunday ticket and my desire to have it removed from my account, *** stepped up and made it happenMy thanks to *** and Bell for working with me on this issue
Initial Business Response /* (1000, 5, 2016/02/08) */
Bell Aliant has provided the customer with information on his outstanding account and explained that any and all accounts with outstanding balances need to be paid in full before we would provide any further services to the customerThe
customer is upset that he was not advised of this during the time he requested serviceThe customer also did not advise Bell Aliant that he had previous serviceBottom line in accordance with our Terms of Service, the account needs to be paid in full before any additional service is providedBell Aliant has closed the complaint but the customer is not happy with the outcome
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did tell bell aliant that I had a previous service with them and the customer service agent looked at the account and said nothing about me owing any money from that previous accountThe customer service agent supervisor was sent a message from account receivable that I did owe money on the previous account the same night I originally called but knowone called me to tell me of thisI did not find out that I owed any money until I called bell to find out why the installer hadn't showed upBy this time I had already y cancelled my service with the other company
Final Business Response /* (4000, 9, 2016/02/11) */
Again, Bell Aliant has the right to refuse customers service based on previous account historyWe are more than happy to provide service to the customer once his previous account is paid in fullBell Aliant considers this issue addressed and closed
Initial Business Response /* (1000, 5, 2015/06/08) */
I spoke with Mr*** today *** regarding his complaint with his Bell Aliant billingI explained per service agreement emailed to him back in *** states Bell Aliant Bundle $with Bundle Discount ending ***The
promotion offer was either Bundle Discount for months OR Bundle Discount for months with Gift with PurchaseMr*** insisted he was offered months with the ***The customer requested I get copy of the call and explained we would not have a call recording back from months and not all calls are recordedI explained previous adjustment was provided for $plus taxes and no further adjustment issuedThe customer is not happy and will go further to get the months he says he was offeredBell Aliant has closed this complaint
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from Bell AliantAlso I have failed to find a copy of this agreement from Bell in my emailI used a mail client so nothing ever gets deleted from my *** accountI went through all of my mail from *** and found nothingFurther to this when my service was installed it was wrong without*** and suchI called into correct this and it was changed perhaps it was here that my service it messed up leading to my loss of the promotional rate for monthsI don't agree with Bell stating since it was months ago they cannot find a recordIf I commit to them for a year they should commit to the details of my account for a year
I was sold on the promotional rate for months with the ***It is what I verbally agreed to that day as I had to take the deal that day or I was not going to get itAs stated before I would not have taken this deal and simply stuck with just Internet as I have done for for years if the promotional rate had not been locked in for a year
I would like Bell Aliant to take responsibility *** and give me what I was promised***
Sincerely
*** ***
Final Business Response /* (4000, 11, 2015/06/30) */
After reviewing Mr***'s Bell Aliant account, I am forwarding a copy of the summary of the work order issued and service agreement information that was provided to the customer back in ***Previous adjustment was provided for $plus taxes and no further adjustment will be issuedBell Aliant has closed this complaint
Initial Business Response /* (1000, 9, 2016/08/25) */
I spoke with *** *** regarding issues with high speed internetBell Aliant technician went to premise on *** and checked all lines, installed new inside wire and moved modemBell Aliant had a cable
technician sent out on *** to fix trouble on cableThere are no future plans for any upgrades in this areaSpeeds are not guaranteed and signal strength may vary depending on use of wireless devices and strength may vary once bandwidth gets to great
I have issued a one month adjustment for $*** plus tax and will be applicable to ***I offered other option to consider is with another service provider or remove the internet service if feels not getting the quality of serviceThe customer is not satisfied with the outcome and Bell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (2000, 11, 2016/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I have to accept,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12529739, and find that this resolution is satisfactory to me.
I spoke with [redacted] March 21, 2018 and apologized for the billing issue. After further review of the customers Bell Aliant account I have honored the bundle price for $134.95 plus tax ending August 2019 at which time will be billed in-market pricing. Adjustment has been issued for $54.00 plus tax for overbilling from June 2017 to February 2018 due to a rate increase of $6.00. I have corrected Bell Aliant Bundle Credit to $53.00 from $47.00. These changes and adjustments will be applicable to March 24, 2018 statement. Due to an $8.00 rate increase effective March 1, 2018 I advised Ms. [redacted] I will recall her April 2018 bill and make the appropriate correction to honor bundle price. Bell Aliant considers issue resolved and closed.
We have spoken with [redacted] and have addressed the concerns expressed regarding our field sales agents visit to his residence. This civic address has been removed from our calling lists and the agent in question has been coached with the process for home visit and follow...
up with existing and possible future customers.
[redacted] was satisfied that this has been addressed, and we consider this to be resolved.
I spoke with [redacted] today April 18, 2018 regarding Bell Aliant Better Bundle. After further review of the customers Bell Aliant account I have honored the bundle price of $109.95 plus tax ending May 2020 at which time will be billed in-market pricing. Adjustment has been...
issued for $8.00 plus tax due to rate increase. I have corrected the Bell Aliant Bundle Credit to $86 from $78. These changes and adjustment will be applicable to April 30 2018 statement. Bell Aliant considers issue resolved and closed.Tell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12587490, and find that this resolution is satisfactory to me. The issue is with bell Canada. As an update they have changed my amount but still won't admit to it or offer some reimbursement for anything I was overcharged for.
Initial Business Response /* (1000, 5, 2016/08/09) */
Bell Aliant dispatched a Repair Technician *** and has done a complete *** rewire, cleanup as requested and service is now working properlyI have issued a monthly loyalty credit of $*** for months ending *** on
*** Bell Aliant bundle accountBell Aliant considers issue resolved and the customer is satisfied
Initial Business Response /* (1000, 19, 2015/11/16) */
*** Aliant agreed to provide the customer with the 3-year promotion that was originally offered to themCredit applied for the overbilling for September/October of $plus tax and the promotion of $99.95/month was added and backdated to
the last bill date*** Aliant provided a breakdown of the billing on Mrs***'s accountCustomer is happy with the outcome and all parties consider the issue resolved and closed
Initial Consumer Rebuttal /* (2000, 21, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 19, 2016/09/13) */
I Spoke with *** September 8, and provided him with an update that a Bell Aliant Cable technician replaced aerial cable as no trouble found in the buried sectionI have attempted to contact *** to see how the phone &
internet services are working with no responseSince *** is on the road I am leaving my direct contact number *** should he have any further issuesInternet speeds are not guaranteed and signal strength may vary depending on the use of wireless devicesBell Aliant has closed this complaint
Initial Consumer Rebuttal /* (3000, 21, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our Internet is still both slow and spottyOccasionally it works well, but is still not reliable
***
Initial Business Response /* (1000, 5, 2016/11/22) */
*** was contacted by *** regarding his issue with high speed, due to the congestion in the areaA Bell Aliant Repair technician was out to the premise Nov 16, to restore service and has referred line issues to Cable repair
Adjustment for $*** (tax not included) for month service has already been applied to the customer's account on November 10, Bell Aliant has increased their loyalty credit to $***/month and extended to November from December Bell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (3000, 7, 2016/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue is not so much about the "ultra high speed" that we have been paying for, but about poor connectivity and our internet being down all the timeThe local Bell repair man has been here times in weeksWe are awaiting the arrival of the cable repairman from the mainland and the outcome to see if the repairs correct all of the interruptions and loss of internet that is so frequentUntil that happens, I don't consider this case closedThank you, ***
Initial Business Response /* (1000, 10, 2015/02/25) */
Bell Aliant advised the customer that at the time of the installation of her Bell Aliant services, the customer was offered the 36-month promotion of a lowered price rate on her bundleBell Aliant does not provide two promotions (ie; free TV)
on one customer accountNeither are we able to remove one promotion to replace it with anotherBell Aliant considers this issue resolved and closed
Initial Consumer Rebuttal /* (3000, 12, 2015/02/27) */
I'm not satisfied with their resolution, they obviously don't care about keeping their customers happyI've never felt so mislead by a company like I have with Bell AliantNever once I was told I was signed up for that month deal until I complained about not receiving the free TV I was supposed to get when I signed up for that particular offerNothing was mentioned when I started my order on their website and when I called in my deposit reference number to their customer service rep on July 25, 2014, I was told I was being signed up for the Free TV offer***
Final Business Response /* (4000, 14, 2015/03/02) */
the customer is currently receiving a 36-month promotion in which she is receiving her bundle (regular priced at $169.95) at a discounted rate of $off per month for 36-monthsThis was accepted by the customer at the time of request for servicePromotions are not and cannot be combinedThe customer is not qualified to receive a free TV once she is receiving the discounted rateNor can Bell Aliant remove one promotion because the customer changed their mind and would now like another promotionBell Aliant still considers this complaint closed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Final Consumer Response /* (2000, 10, 2016/10/31) */
Hello again,
After running my system for the entire weekend, I did not have any further disconnectionsso the main bases for my complaint has been fixedYou can tag the complaint completed
***
Initial Business Response /* (1000, 5, 2015/10/13) */
Bell Aliant has spoken with Mr*** and has apologized for the billing errorThe equipment was returned to the account and balance credited to bring account to zero balanceWe have confirmed the account is now closed and no further
balance is owingMr*** was satisfied with the outcomeBell Aliant and the customer consider the matter closed
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Bell Aliant admitted to a mistake on their end and I was assured that there will not be any future bills for equipment previously returned
Initial Business Response /* (1000, 9, 2016/01/26) */
After further investigation, residents in *** are experiencing internet congestion as a result of increased usageA network upgrade is required; a long-term solution requires a partnership with government and Bell Aliant has
submitted proposals and continues to have discussions with both levels of government*** is receiving a monthly credit and effective Dec25, an increase of $*** was applied to her Bell Aliant account that is applicable to Jan25, statementBell Aliant has closed this complaint
Initial Business Response /* (1000, 8, 2016/09/21) */
Bell Aliant reviewed the account and confirmed it was disconnected on July 10, Bell Aliant advised the customer numerous times of the billing for termination should he disconnect his servicesThe customer was provided with the
confirmation email when he ordered the service and it was stated at that time that he must keep his internet service active for his security servicesAll charges are warranted and the responsibility of the customerI have left the customer messages on his answering machine to contact me but I have had no responseBell Aliant has closed the complaint
Initial Business Response /* (1000, 5, 2015/09/16) */
Good afternoon, we have spoken with *** concerning the billing of *** Sunday ticket and her request to remove programmingWe have agreed to issue a credit and remove programming*** was not advised how the programnming would work*** is
happy with the outcome, Bell Aliant and the customer consider this resolved and closed
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After discussing with *** the issues regarding *** Sunday ticket and my desire to have it removed from my account, *** stepped up and made it happenMy thanks to *** and Bell for working with me on this issue
Initial Business Response /* (1000, 5, 2016/02/08) */
Bell Aliant has provided the customer with information on his outstanding account and explained that any and all accounts with outstanding balances need to be paid in full before we would provide any further services to the customerThe
customer is upset that he was not advised of this during the time he requested serviceThe customer also did not advise Bell Aliant that he had previous serviceBottom line in accordance with our Terms of Service, the account needs to be paid in full before any additional service is providedBell Aliant has closed the complaint but the customer is not happy with the outcome
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did tell bell aliant that I had a previous service with them and the customer service agent looked at the account and said nothing about me owing any money from that previous accountThe customer service agent supervisor was sent a message from account receivable that I did owe money on the previous account the same night I originally called but knowone called me to tell me of thisI did not find out that I owed any money until I called bell to find out why the installer hadn't showed upBy this time I had already y cancelled my service with the other company
Final Business Response /* (4000, 9, 2016/02/11) */
Again, Bell Aliant has the right to refuse customers service based on previous account historyWe are more than happy to provide service to the customer once his previous account is paid in fullBell Aliant considers this issue addressed and closed
Initial Business Response /* (1000, 5, 2015/06/08) */
I spoke with Mr*** today *** regarding his complaint with his Bell Aliant billingI explained per service agreement emailed to him back in *** states Bell Aliant Bundle $with Bundle Discount ending ***The
promotion offer was either Bundle Discount for months OR Bundle Discount for months with Gift with PurchaseMr*** insisted he was offered months with the ***The customer requested I get copy of the call and explained we would not have a call recording back from months and not all calls are recordedI explained previous adjustment was provided for $plus taxes and no further adjustment issuedThe customer is not happy and will go further to get the months he says he was offeredBell Aliant has closed this complaint
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from Bell AliantAlso I have failed to find a copy of this agreement from Bell in my emailI used a mail client so nothing ever gets deleted from my *** accountI went through all of my mail from *** and found nothingFurther to this when my service was installed it was wrong without*** and suchI called into correct this and it was changed perhaps it was here that my service it messed up leading to my loss of the promotional rate for monthsI don't agree with Bell stating since it was months ago they cannot find a recordIf I commit to them for a year they should commit to the details of my account for a year
I was sold on the promotional rate for months with the ***It is what I verbally agreed to that day as I had to take the deal that day or I was not going to get itAs stated before I would not have taken this deal and simply stuck with just Internet as I have done for for years if the promotional rate had not been locked in for a year
I would like Bell Aliant to take responsibility *** and give me what I was promised***
Sincerely
*** ***
Final Business Response /* (4000, 11, 2015/06/30) */
After reviewing Mr***'s Bell Aliant account, I am forwarding a copy of the summary of the work order issued and service agreement information that was provided to the customer back in ***Previous adjustment was provided for $plus taxes and no further adjustment will be issuedBell Aliant has closed this complaint
Initial Business Response /* (1000, 9, 2016/08/25) */
I spoke with *** *** regarding issues with high speed internetBell Aliant technician went to premise on *** and checked all lines, installed new inside wire and moved modemBell Aliant had a cable
technician sent out on *** to fix trouble on cableThere are no future plans for any upgrades in this areaSpeeds are not guaranteed and signal strength may vary depending on use of wireless devices and strength may vary once bandwidth gets to great
I have issued a one month adjustment for $*** plus tax and will be applicable to ***I offered other option to consider is with another service provider or remove the internet service if feels not getting the quality of serviceThe customer is not satisfied with the outcome and Bell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (2000, 11, 2016/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I have to accept,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12529739, and find that this resolution is satisfactory to me.
I spoke with [redacted] March 21, 2018 and apologized for the billing issue. After further review of the customers Bell Aliant account I have honored the bundle price for $134.95 plus tax ending August 2019 at which time will be billed in-market pricing. Adjustment has been issued for $54.00 plus tax for overbilling from June 2017 to February 2018 due to a rate increase of $6.00. I have corrected Bell Aliant Bundle Credit to $53.00 from $47.00. These changes and adjustments will be applicable to March 24, 2018 statement. Due to an $8.00 rate increase effective March 1, 2018 I advised Ms. [redacted] I will recall her April 2018 bill and make the appropriate correction to honor bundle price. Bell Aliant considers issue resolved and closed.
Hello
We have spoken with [redacted] and have addressed the concerns expressed regarding our field sales agents visit to his residence. This civic address has been removed from our calling lists and the agent in question has been coached with the process for home visit and follow...
up with existing and possible future customers.
[redacted] was satisfied that this has been addressed, and we consider this to be resolved.
We have reached out to the customer providing a full detail of his account and proposed offer. At this time the customer has not responded to us.
I spoke with [redacted] today April 18, 2018 regarding Bell Aliant Better Bundle. After further review of the customers Bell Aliant account I have honored the bundle price of $109.95 plus tax ending May 2020 at which time will be billed in-market pricing. Adjustment has been...
issued for $8.00 plus tax due to rate increase. I have corrected the Bell Aliant Bundle Credit to $86 from $78. These changes and adjustment will be applicable to April 30 2018 statement. Bell Aliant considers issue resolved and closed.Tell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12587490, and find that this resolution is satisfactory to me. The issue is with bell Canada. As an update they have changed my amount but still won't admit to it or offer some reimbursement for anything I was overcharged for.