Initial Business Response /* (1000, 8, 2016/08/26) */
I spoke with [redacted] today [redacted] and apologized for the services she received while trying to install high speed at her cottage. Adjustment has been issued for $[redacted] plus tax for activation fee and $[redacted] plus tax for 1...
month of monthly recurring charges. The adjustments will be applicable to [redacted] statement. Bell Aliant considers issue resolved and closed.
Initial Consumer Rebuttal /* (3000, 10, 2016/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I receive the actual bill in my hands physically, will I believe that this case is closed. I've agreed to the adjustments the representative has offered. Whether or it will be followed through will be another story.
Initial Business Response /* (1000, 5, 2016/03/18) */
I spoke with [redacted] today March 18, 2016 and advised him I have issued adjustments for 2 set top box for $[redacted] plus tax / $[redacted] plus tax for overbilling from June 2015 to October 2015 / $[redacted] for late payment charges. This has...
brought down his Bell Aliant account to a zero balance. No record of Bell Aliant receiving the 2 letters requesting to cancel services or change of mailing address. I have confirmed with fax letterhead from [redacted] of the customers move. The customer needs to contact Bell Aliant directly to cancel services. The collection agency has been notified of these adjustments. Bell Aliant considers this complaint closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/12/09) */
After further review of [redacted] Bell Aliant account, I left two voice messages for the customer with the last message December 8, 2016 agreeing to honor the Bell Aliant bundle offer for $[redacted] ending July 2019. I have issued an...
adjustment for $[redacted] (tax not included) for overbilling. The adjustment, billing correction will be applicable to December 21, 2016 statement. Bell Aliant considers issue resolved and have left my contact information should the customer have any further concerns.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has agreed to honour the fixed bundle rate for the time frame specified.
Final Consumer Response /* (2000, 6, 2017/02/27) */
I have spoken with an individual at the executive offices of Bell-Aliant this afternoon. She has informed me that my mothers telephone service has finally been connected in her new place of residence. They have agreed to provide a significant...
reduction on my mothers telephone bill for the next several months, in addition to waving the next months bill. They have also called my mother to apologize and have a greed to send a letter of apology in the mail as well. I am pleased with this outcome after much and I do and if it is possible to mark this complaint as resolved, I would be happy if you would do so. Thank you very much,
Initial Business Response /* (1000, 8, 2015/05/05) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
After my investigation into this matter and my conversation with[redacted] we have honored offer my back in Sept/2014. I...
issued a credit from Sept to Present for difference and also adjusted credit going forward until term of [redacted]. Issue is now resolved. Review in detail with customer.
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2015/05/06) */
regarding my complaint with bell aliant , I was contacted by [redacted] from the solutions division and she has credited my account with the out standing balance on our account. she has honoured our agreement that was made with [redacted] until [redacted].so, our problem with bell aliant has been resolved and I would like to thank- you for your help . [redacted]
Initial Business Response /* (1000, 5, 2017/09/21) */
Contact Name and Title:[redacted]
Contact Email: [redacted]
I spoke with the customer and provided the adjustment for the overbilling of the bundle since June ($[redacted] X 3 months = $[redacted] + tax)...
and increased the monthly discount to what he was quoted from $[redacted]/month to $[redacted] which expires in February 2020. Customer was still not happy as says was quoted $[redacted] with tax in. This also includes free set top box rentals ($[redacted]/month) and free Movie Package $[redacted]/month) all until February 2020. Advised we do not quote taxes and he is getting the $[redacted] as the bundle is [redacted]/month plus [redacted] fee and community calling fee. This is all confirmed in the email that was sent to the customer in February as well as noted on the customer's account. Bell Aliant has closed the file.
Initial Consumer Rebuttal /* (3000, 7, 2017/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I chose NO because this company keeps telling me the offer I'm getting is the BEST and that they reviewed notes ecetera from initial representative. I keep telling them ([redacted]) Customer Resolution Specialist with Bell and she still says this is the best offer and she doesn't understand why I'm NOT SATISFIED. I continually say what my verbal offer was back in Feb.07/17 and she tells me she can only go by that reps notes and there is NO recording of that conversation. My initial quote was in the $[redacted].00 dollar and included Movie channels [redacted], plus 4 digital wifi boxes equivalent to best package. This was to be for 3 years price barring of course all round price hikes. Taxes included. They keep telling me this could NOT be offered as they do NOT quote taxes and that the channels were only a 3 month promo. I keep telling them sorry I know what was quoted verbally as I repeated back over to the rep a couple of times as I was only paying $1[redacted] with [redacted] taxes in which went to $[redacted] with there price hike over the years. This was similar to the package I have with BEll now minus the fact I was getting wifi boxes and liked there guide and TV rewind setup. They say I also get the fibre but in reality I see NO big difference to my service. Right now it is the principle of what I was offered NOT the fact what they're giving me is a good package. Totally peeved with this. I will be telling Bell I have excepted as I am frustrated with this as it has been ongoing and I'm sick and tired of the bickering and told I'm incorrect. Caveat Emptor. Will not happen again. I was with [redacted] for years and never had this issue. Should of stayed.
Initial Business Response /* (1000, 8, 2015/11/09) */
Bell Aliant closed this complaint effective [redacted] to the customer's satisfaction. Bell aliant issued a rush refund cheque for the customer's deposit and advised the customer this will tkae 2-4 weeks for delivery through [redacted]. ...
Customer was happy with the outcome.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they called me, Agent [redacted]. they said 4 to 6 weeks from second call which I made on [redacted]. which is not acceptable cause cancellation of service was made on [redacted] still.
[redacted]
Final Consumer Response /* (2000, 12, 2015/11/10) */
I have received chq today morning from bell
thank you
Initial Business Response /* (1000, 5, 2016/10/07) */
On behalf of Bell Aliant I would like to apologize and thank you for bringing this to our attention. I have requested to add you to the DO NOT CALL LIST and to stop any door to doors sales person coming to your premise. Please allow 30days for...
this to be completed. Please contact me directly at [redacted] should you have any further issues.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure I know how to answer the above question. The reason being is in the desired resolution section of my complaint I asked for Bell Aliant to have no contact with me (email, text, door to door, telephone, pamphlets etc. Days ago I receive an email from Bell Aliant with their letter of apology. All I want is for them to have no contact directly or indirectly with me. That means now and in the future. In my complaint to Revdex.com I asked specifically for no contact and then I received that apology letter. I have never asked for an apology all I am requesting is that I never hear from Bell Aliant. All I hope for is my name, my phone number is permanently removed from their lists.
Initial Business Response /* (1000, 5, 2016/01/22) */
I attempted to contact the customer with no response. I have emailed the customer the following.
Good Afternoon [redacted]
I attempted to contact you by telephone with no response. After further review of our Bell Aliant website, you are...
considered existing customer. All products, services, and pricing are subject to change and may differentiate depending on availability, customer scenario, and location.
Please contact me should you have any further questions.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One attempt was made to contact me by telephone and a message was left.I have made several attempts to return the call just to get voicemail. The written response from Bell in no way addresses my original complaint.
Final Business Response /* (4000, 9, 2016/01/26) */
[redacted]'s Bell Aliant account included the unlimited Provincial long distance plan at no charge in his bundle. On Nov 26, 2015 we received a request through our bellaliant.net website to change the long distance plans to unlimited Canada/US. Since [redacted] is an existing customer, the long distance plan is not included in his current bundle which caused an increase of $[redacted] a month. [redacted] contacted Bell Aliant regarding this increase and was offered the CAN/US long distance at no charge with his bundle as an exception. Adjustment was issued for $[redacted] plus tax for overbilling from Nov 26, 2015 to Dec 9, 2015. The representative did not rate this plan correctly causing an overbilling on the Jan 9, 2016 statement. Adjustment was issued on Jan 16, 2016 for $[redacted] plus tax and will be applicable on the Feb 16, 2016 bill. No further adjustments will be applied and I have forwarded his comments to the appropriate department. Bell Aliant has closed this complaint.
Final Consumer Response /* (4200, 11, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the refund. However. Bell has not acknowledged their website is wrong and continues to advertise the Canada/us package to better and best customers at $0.00 with no reference to it applying to new customers only.
Initial Business Response /* (1000, 6, 2016/06/06) */
I contacted [redacted] on May 31, 2016 and left a voice message to advise a Bell Aliant repair technician would be out June 1, 2016. I have verified with the technician that the customer's internet has been tested and no issue to be...
found. Speeds are not guaranteed and signal strength may vary depending on use of wireless devices and strength may vary once bandwidth gets to great. I have left a voice message with [redacted] with no response.
Bell Aliant has closed this complaint.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just because it was working fine while the tech was there. Does not mean there are no issues. We did our own speeds tests after Bell Aliants business hours and gave those ridiculously low download and upload speeds to the tech when he left. Downloads of 0.11mbps and uploads of 0.01mbps is unacceptable. [redacted] We still have the same issues.[redacted]
Final Business Response /* (4000, 12, 2016/06/15) */
Bell Aliant has dispatched numerous technicians to the customer's home and each time we've conducted our speed tests and determine that the customer is receiving speeds within range of their internet service.
[redacted] continues to report issues with internet speeds. Bell Aliant has determined that [redacted] is using bandwidth in excess and this is causing slow speeds with their service.
Bell Aliant has advised the customer that should [redacted] continue to report this issue and we determine that there is no problem at the premise, Bell Aliant will begin billing for the repair call which is advised to each customer at the time of reporting an issue.
Bell Aliant received a call today from [redacted] to advise that their service is now working to their satisfaction and they are happy with the outcome and understand the process for future repair issues.
Final Consumer Response /* (4200, 14, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] does our testing for us as we are not tech savvy. He does not even live full time at this residence. So how can he be using excess bandwidth? We are usually the only ones using this service. We are having issues once again today. Our download speeds are 0.20 and our upload speeds are 0.02. [redacted] Yes. It was working fine the other day. Today. Is a different story.
Initial Business Response /* (1000, 5, 2017/04/13) */
I spoke with Ms. [redacted] April 12, 2017 and apologized when Transfer of Responsibility was issued; a new Bell Aliant account should have been setup to avoid billing issues. After further review, Bell Mobility is crediting account for...
$[redacted] plus tax, Bell Aliant is transferring $[redacted] back to Bell Mobility under previous owner. Adjustment has been issued for $[redacted] plus tax for overbilling of bundle billed in error on March 12, 2017 statement. I provided new balance of $[redacted] (tax included). These corrections and adjustments will be applicable to April 12, 2017 statement. Bell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (2000, 7, 2017/04/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Charges were reversed. What is left is what I should owe.
Initial Business Response /* (1000, 5, 2017/09/12) */
Bell Aliant spoke with the customer and explained that he was upgraded from an old business bundle to our newer business bundle in June 2017. Customer wanted the difference in billing $[redacted]/month dating back to the date when we created the new...
bundle (Oct 2015). I explained it is the customer's responsibility to contact us to see what may be available on their business account. We cannot contact all customers but customer believes it should be our responsibility to ensure better deals are provided to customers. I explained that he is billed for the services he subscribes to. Not all customers qualify for promotions or all bundles. Customer has been updated to the newer bundle. I also explained the process for promotions - all have expiry dates and are not guaranteed to be provided back to the customer once the time has expired. Bell Aliant provides advertising via TV, internet, newspapers, bill inserts, etc. The customer was previously offered a one time adjustment of $[redacted] + tax which he refused. The customer was offered a one time credit of $[redacted] + tax which was not accepted. Bell Aliant did not offer any further adjustment as customer deemed he would be taking this complaint higher. Bell Aliant was unable to resolve the complaint.
Initial Consumer Rebuttal /* (3000, 8, 2017/09/13) */
I do not accept what she is saying or offering l. Another manager offered a year,as I've stated previously in the prior statement and then revoked because I didn't accept that as I feel it's still not a fair amount. I also have received and email from the other manager giving more info on what I requested as to how long ago these bundles were offered and it dates back to 2012...though he was vague on the details as he couldn't quote exact amounts..[redacted] is the managers name ...1 ([redacted]...he certainly can confirm this ....I would like to have this resolved and feel even a year is not fair offer....I can also forward his email to where ever it's needed for any ones viewing.
Final Business Response /* (4000, 12, 2017/09/20) */
Bell Aliant will for one last time, offer[redacted] the last adjustment offer of $[redacted] + tax with his written consent that this issue is resolved and closed.
I have again attached the material that was provided to our customers for the new business bundles back in 2015. It is the customer's responsibility to contact us to discuss any new products/services/billing, etc. As per our Terms of Service, it is the customer's responsibility to review their monthly bill statements accordingly and contact us if there are any questions, concerns, or disputes. Bell Aliant provides all our customer's with monthly bill statements, bill inserts, direct mail pieces, etc. to keep our customer informed and advised of options available to them.
Please note that our Terms of Service have also been updated in that billing disputes must be addressed by the customer within 90 days of billing.
Thanks,
[redacted]
Final Consumer Response /* (4200, 15, 2017/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I refuse to be treated in such an unfair manner and the behavior(attitude)shown from the women in control of dealing with billing disputes etc is very arrogant and non sympathetic with the simple fact that somehow a long term customer didn't get the message about bundles and that apparently she shows I received in 2015. Apparently she seems to forget that these types of deals may differ in some ways but went back as far as 2012 according to another supervisor as I've stated in the past.So when I contacted her one last time I reached her by my cell phone as she would not answer my calls to her by my company phone.She then took the [redacted] plus taxes off the table after once again had been offered a year before.I as a small business put my best foot forward when dealing with my customers and provide sound quality work etc.I guess when your as big as Bell service and understanding of a situation doesn't matter regardless of circumstances.This company simply doesn't care about there customers to treat them in a fair and respectful manner..I would'nt recommend them to anyone and would like other companies to make sure they aware of this unfortunate misfortune of overpaying for years from simply putting my trust and faith into a company as big as Bell that I thought I was being well taken care and treated as a valued customer.Not treated like an oh well you snooze you lose not our problem and offer ridiculous remedies and that because I wouldn't accept as fair offers then rudely revoked offers until there was none.
Final Consumer Response /* (2000, 9, 2017/05/03) */
Bell Aliant finally called on May 02 (after 4 months of me calling them). They agreed to write off the invoice, I believe, after realizing that I refuse to pay for 3 days of poor service. This should have been solved between myself and Bell months...
ago. I am satisfied with the end result, but still upset over their overall tactics and customer service.
Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
I have made 3 attempts to contact this customer and left voice messages. Customer did not respond to my messages. Since there has been...
no response I will close this complaint.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2015/02/24) */
I tried reaching customer by phone with no response. I sent an email on Feb 17, 2015 along with bill statements showing proof of amount owing of $459.16. I attempted to retrieve phone call dated Dec 19, 2014 with no data applicable. There is...
no adjustment being issued and no notes indicating a credit was to be issued. The credits for the charges were applied. The billing does not justify any credit. Bell Aliant considers this closed.
Initial Consumer Rebuttal /* (3000, 12, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bell continues to make excuses for why they can't find any evidence of the phone call in question. First they said there were no records of the call, then when I proved that there were, they claim the recording of such phone calls are only available for 30 days. Then she tells me that unless I have his name (which was possibly [redacted]), there's nothing she could do. I told her she might want to look at who was answering the phone that day, since we know the day, time, and the number I called. Bell does not want to take responsibility for its employees giving out false information. I'd also like to point out that when I returned the cable boxes and remotes to the Bell store in the [redacted] the employee who processed the transaction [redacted] didn't say a word about the a lance on the account.
[redacted] If an employee didn't tell me there was a credit on the account, why would I tell my partner only minutes after the phone call took place what the employee said?
I'm not even asking for the credit the employee told me I was owed in the first place, I simply want the "balance" removed and the account finally closed. The point is that I called Bell to give them the reference number for the returned cable boxes which they charged me for after I returned them so they would reverse the charge, at which point after their employee corrected their ERROR, I asked if there was a balance on the account. He said NO, and I took his word for fact. When he said there was a $247 credit that would be taken off my next bill, I had to point out the whole reason for my call was that I cancelled the account because I moved and therefore I would not be receiving anymore bills.[redacted]
Business Rebuttal:
After review of the Bell Aliant account, there are no adjustments being issued. Bell Aliant stands with decision that the balance owing is $459.16. Bell Aliant considers this closed.
Final Consumer Response /* (4200, 16, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] In the documents I provided there was a screen shot of a text message sent December 19th to my fiancé, in which I told him the employee said we were being issued a credit of $247. Clearly it was not a doctored photo by any means. Bell Aliant needs to take responsibility over what their employees tell customers.[redacted] The very LEAST Bell could do is subtract the $247 off the balance they are so adamant that I owe. It is beyond ridiculous that their employees can have an entire 18 minute conversation with a customer and mysteriously have no record of it.
Final Business Response /* (4000, 18, 2015/03/30) */
After further review of the Bell Aliant account, I apologize to Ms. [redacted] that unfortunately we are unable to retrieve information as to who the customer spoke with on Dec. 19, 2014. The bill statements that were provided to the customer justify the billing and does not indicate the customer was to receive any credit of $247. Bell Aliant stands with decision that the balance owing is $459.16. Bell Aliant considers this closed.
Initial Business Response /* (1000, 13, 2016/09/12) */
Bell Aliant has already provided the customer with an $[redacted] + tax adjustment for one month service plus a credit for the late payment charge of $[redacted] (no tax applicable). Bell Aliant provided the customer with an email to advise of these...
credits; provided confirmation that pre-authorized payment has been set up on their account; Bell Aliant does not compensate for loss of time/wages, etc. Bell Aliant considers the issue resolved and closed.
Initial Business Response /* (1000, 20, 2017/09/27) */
I spoke with Ms. [redacted] today Sept 27, 2017 and provided the following via email.
First, let me extend my personal apology for the inconvenience you experienced as you tried to resolve your billing issues.
After reviewing your Bell Aliant...
account, an adjustment has been issued for $[redacted] + tax to clear your July 2017 bill and adjustment for $[redacted] + tax for your Aug 2017 bill (adjustment up to Aug 3rd). This adjustment will be applicable to your October 15, 2017 statement. Bell Aliant confirms your account has been put on seasonal service effective August 18, 2017 and to be re-activated scheduled for August 18, 2018. I will be providing feedback for coaching purposes to the appropriate department. I have provided my direct contact information should she have any further concerns. Bell Aliant considers issue resolved and closed.
Initial Consumer Rebuttal /* (3000, 22, 2017/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While [redacted] did resolve the over-billing problem, it took two conversations for my information to be acknowledged as correct. While I appreciate that the matter will be forwarded for coaching purposes, there was no good will to make restitution for the countless hours, stress, and frustration endured because neither the Customer Service representative nor the Escalation Team representatives were willing to act upon the issue and make the proper correction to resolve the issue. I do acknowledge that there are friendly and helpful people working for Bell who have helped me in past years, but this year was the worst. I was so upset that I felt my only recourse was to send a complaint to both the Revdex.com and CRTC. I believe that this is the only reason the matter was addressed. After 13 years of repetitive errors and being mistakenly sent to collections twice in one year, it makes me wonder what they do to other customers and why they are not accountable unless one involves another party. If one were to go online and search for complaints regarding Bell service, the comments are endless![redacted] was great and did resolve the billing error, but I feel more needs to be done to ensure change and accountability. I have been a Bell customer since the 90's, and as I told[redacted],as a rural customer, I have little choice of provider, since Bell owns the lines for phone and internet follows. At the price they are permitted to charge, they should be accountable! I would never do business with them again if I had a choice but I personally don't feel I have good options. To fully and satisfactorily resolve this issue, I would like to see Bell initiate an independent investigation into customer service practices with a view to putting mechanisms in place to make them accountable thus forcing improvement and change. After speaking with[redacted] regarding the correction of the billing issue, I appreciate that the matter has been corrected, but emotional stress and frustration as well as wasted hours on the phone and computer should be acknowledged. I appreciate the personal apology from[redacted], but it was not her error, she was assigned to resolve the situation, and she did it well. In addition, if Bell truly is sorry and values my business, they should compensate me appropriately for what they put me through, AGAIN!
Initial Business Response /* (1000, 5, 2015/07/29) */
Bell Aliant spoke with the customer [redacted] who advised that it was [redacted] that fraudulently set up this telephone account under [redacted]'s name. [redacted]'s personal information was provided to Bell Aliant...
at the time of the order (please note that Bell Aliant now submits credits checks to avoid this type of fraud). [redacted] Bell Aliant has noted the account to advise that there is possible fraud on this account and charges were established by[redacted] and [redacted]. Bell Aliant confirmed for [redacted] that the equipment was returned to Bell Aliant and the balance was updated to $1408.81. Bell Aliant explained that should [redacted] contact us, we can put the account in c/o; [redacted] but we would have to speak with her to have her admission. Bell Aliant has closed the account and considers the issue resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dont agree with it but guess I have no choice but to accept if thats the best they can do. [redacted] This account should never have been transferred from [redacted] into mine, end of story. As for needing Miss [redacted]s admission to put the bill in c/o her name, what difference does that make really as the bill is still in my name. I dont see where i'm any further ahead than I was before making this complaint. I didnt open the account, I wasnt aware of the account in my name, I didn't order any services and I certainly didn't use any of the services. [redacted]
Final Business Response /* (4000, 9, 2015/08/05) */
I spoke with Ms. [redacted] today [redacted] and explained [redacted] I took a look at the notes and assured [redacted] if she has any issue with[redacted] to contact myself or [redacted]. I did indicate that the listing was under the name of [redacted]. Bell Aliant has closed
Final Consumer Response /* (2000, 11, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm no way happy with any of this but they have assured me that this would not affect my credit so guess thats the best I can hope for.
Initial Business Response /* (1000, 5, 2015/08/28) */
Ms. [redacted],
Thank you for allowing me to discuss your account today via telephone.
If you have any questions or concerns regarding the outcome feel free to contact me.
Sincere regards,
[redacted], Executive Advisor for Bell...
Mobility
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mrs. [redacted] was lovely on the phone and answered all my questions. She was willing to cancel the contract and refund all the money I spent on my wireless product as a credit to my account. I am very happy with the resolution to this issue.
Initial Business Response /* (1000, 5, 2015/06/02) */
Good Morning,
I spoke with customer regarding this complaint. The install was completed [redacted]. Customer contacted Bell Aliant [redacted] about this complaint. She expressed at that time she didn't want a wire run into home for...
install. Our Service manager was out to review install and it was determined and explained to customer it was completed to standard. Service manager gave customer the option to have wire removed and hole filled, with a wireless option for service. At this time he offered a 2 month credit for the inconvenience totalling $359.44 which was added to customer's account. The option is still available to change customer to wireless which was advised. The customer refused this wireless option.
Initial Business Response /* (1000, 8, 2016/08/26) */
I spoke with [redacted] today [redacted] and apologized for the services she received while trying to install high speed at her cottage. Adjustment has been issued for $[redacted] plus tax for activation fee and $[redacted] plus tax for 1...
month of monthly recurring charges. The adjustments will be applicable to [redacted] statement. Bell Aliant considers issue resolved and closed.
Initial Consumer Rebuttal /* (3000, 10, 2016/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I receive the actual bill in my hands physically, will I believe that this case is closed. I've agreed to the adjustments the representative has offered. Whether or it will be followed through will be another story.
Initial Business Response /* (1000, 5, 2016/03/18) */
I spoke with [redacted] today March 18, 2016 and advised him I have issued adjustments for 2 set top box for $[redacted] plus tax / $[redacted] plus tax for overbilling from June 2015 to October 2015 / $[redacted] for late payment charges. This has...
brought down his Bell Aliant account to a zero balance. No record of Bell Aliant receiving the 2 letters requesting to cancel services or change of mailing address. I have confirmed with fax letterhead from [redacted] of the customers move. The customer needs to contact Bell Aliant directly to cancel services. The collection agency has been notified of these adjustments. Bell Aliant considers this complaint closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/12/09) */
After further review of [redacted] Bell Aliant account, I left two voice messages for the customer with the last message December 8, 2016 agreeing to honor the Bell Aliant bundle offer for $[redacted] ending July 2019. I have issued an...
adjustment for $[redacted] (tax not included) for overbilling. The adjustment, billing correction will be applicable to December 21, 2016 statement. Bell Aliant considers issue resolved and have left my contact information should the customer have any further concerns.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has agreed to honour the fixed bundle rate for the time frame specified.
Final Consumer Response /* (2000, 6, 2017/02/27) */
I have spoken with an individual at the executive offices of Bell-Aliant this afternoon. She has informed me that my mothers telephone service has finally been connected in her new place of residence. They have agreed to provide a significant...
reduction on my mothers telephone bill for the next several months, in addition to waving the next months bill. They have also called my mother to apologize and have a greed to send a letter of apology in the mail as well. I am pleased with this outcome after much and I do and if it is possible to mark this complaint as resolved, I would be happy if you would do so. Thank you very much,
Initial Business Response /* (1000, 8, 2015/05/05) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
After my investigation into this matter and my conversation with[redacted] we have honored offer my back in Sept/2014. I...
issued a credit from Sept to Present for difference and also adjusted credit going forward until term of [redacted]. Issue is now resolved. Review in detail with customer.
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2015/05/06) */
regarding my complaint with bell aliant , I was contacted by [redacted] from the solutions division and she has credited my account with the out standing balance on our account. she has honoured our agreement that was made with [redacted] until [redacted].so, our problem with bell aliant has been resolved and I would like to thank- you for your help . [redacted]
Initial Business Response /* (1000, 5, 2017/09/21) */
Contact Name and Title:[redacted]
Contact Email: [redacted]
I spoke with the customer and provided the adjustment for the overbilling of the bundle since June ($[redacted] X 3 months = $[redacted] + tax)...
and increased the monthly discount to what he was quoted from $[redacted]/month to $[redacted] which expires in February 2020. Customer was still not happy as says was quoted $[redacted] with tax in. This also includes free set top box rentals ($[redacted]/month) and free Movie Package $[redacted]/month) all until February 2020. Advised we do not quote taxes and he is getting the $[redacted] as the bundle is [redacted]/month plus [redacted] fee and community calling fee. This is all confirmed in the email that was sent to the customer in February as well as noted on the customer's account. Bell Aliant has closed the file.
Initial Consumer Rebuttal /* (3000, 7, 2017/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I chose NO because this company keeps telling me the offer I'm getting is the BEST and that they reviewed notes ecetera from initial representative. I keep telling them ([redacted]) Customer Resolution Specialist with Bell and she still says this is the best offer and she doesn't understand why I'm NOT SATISFIED. I continually say what my verbal offer was back in Feb.07/17 and she tells me she can only go by that reps notes and there is NO recording of that conversation. My initial quote was in the $[redacted].00 dollar and included Movie channels [redacted], plus 4 digital wifi boxes equivalent to best package. This was to be for 3 years price barring of course all round price hikes. Taxes included. They keep telling me this could NOT be offered as they do NOT quote taxes and that the channels were only a 3 month promo. I keep telling them sorry I know what was quoted verbally as I repeated back over to the rep a couple of times as I was only paying $1[redacted] with [redacted] taxes in which went to $[redacted] with there price hike over the years. This was similar to the package I have with BEll now minus the fact I was getting wifi boxes and liked there guide and TV rewind setup. They say I also get the fibre but in reality I see NO big difference to my service. Right now it is the principle of what I was offered NOT the fact what they're giving me is a good package. Totally peeved with this. I will be telling Bell I have excepted as I am frustrated with this as it has been ongoing and I'm sick and tired of the bickering and told I'm incorrect. Caveat Emptor. Will not happen again. I was with [redacted] for years and never had this issue. Should of stayed.
Initial Business Response /* (1000, 8, 2015/11/09) */
Bell Aliant closed this complaint effective [redacted] to the customer's satisfaction. Bell aliant issued a rush refund cheque for the customer's deposit and advised the customer this will tkae 2-4 weeks for delivery through [redacted]. ...
Customer was happy with the outcome.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they called me, Agent [redacted]. they said 4 to 6 weeks from second call which I made on [redacted]. which is not acceptable cause cancellation of service was made on [redacted] still.
[redacted]
Final Consumer Response /* (2000, 12, 2015/11/10) */
I have received chq today morning from bell
thank you
Initial Business Response /* (1000, 5, 2016/10/07) */
On behalf of Bell Aliant I would like to apologize and thank you for bringing this to our attention. I have requested to add you to the DO NOT CALL LIST and to stop any door to doors sales person coming to your premise. Please allow 30days for...
this to be completed. Please contact me directly at [redacted] should you have any further issues.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure I know how to answer the above question. The reason being is in the desired resolution section of my complaint I asked for Bell Aliant to have no contact with me (email, text, door to door, telephone, pamphlets etc. Days ago I receive an email from Bell Aliant with their letter of apology. All I want is for them to have no contact directly or indirectly with me. That means now and in the future. In my complaint to Revdex.com I asked specifically for no contact and then I received that apology letter. I have never asked for an apology all I am requesting is that I never hear from Bell Aliant. All I hope for is my name, my phone number is permanently removed from their lists.
Initial Business Response /* (1000, 5, 2016/01/22) */
I attempted to contact the customer with no response. I have emailed the customer the following.
Good Afternoon [redacted]
I attempted to contact you by telephone with no response. After further review of our Bell Aliant website, you are...
considered existing customer. All products, services, and pricing are subject to change and may differentiate depending on availability, customer scenario, and location.
Please contact me should you have any further questions.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One attempt was made to contact me by telephone and a message was left.I have made several attempts to return the call just to get voicemail. The written response from Bell in no way addresses my original complaint.
Final Business Response /* (4000, 9, 2016/01/26) */
[redacted]'s Bell Aliant account included the unlimited Provincial long distance plan at no charge in his bundle. On Nov 26, 2015 we received a request through our bellaliant.net website to change the long distance plans to unlimited Canada/US. Since [redacted] is an existing customer, the long distance plan is not included in his current bundle which caused an increase of $[redacted] a month. [redacted] contacted Bell Aliant regarding this increase and was offered the CAN/US long distance at no charge with his bundle as an exception. Adjustment was issued for $[redacted] plus tax for overbilling from Nov 26, 2015 to Dec 9, 2015. The representative did not rate this plan correctly causing an overbilling on the Jan 9, 2016 statement. Adjustment was issued on Jan 16, 2016 for $[redacted] plus tax and will be applicable on the Feb 16, 2016 bill. No further adjustments will be applied and I have forwarded his comments to the appropriate department. Bell Aliant has closed this complaint.
Final Consumer Response /* (4200, 11, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the refund. However. Bell has not acknowledged their website is wrong and continues to advertise the Canada/us package to better and best customers at $0.00 with no reference to it applying to new customers only.
Initial Business Response /* (1000, 6, 2016/06/06) */
I contacted [redacted] on May 31, 2016 and left a voice message to advise a Bell Aliant repair technician would be out June 1, 2016. I have verified with the technician that the customer's internet has been tested and no issue to be...
found. Speeds are not guaranteed and signal strength may vary depending on use of wireless devices and strength may vary once bandwidth gets to great. I have left a voice message with [redacted] with no response.
Bell Aliant has closed this complaint.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just because it was working fine while the tech was there. Does not mean there are no issues. We did our own speeds tests after Bell Aliants business hours and gave those ridiculously low download and upload speeds to the tech when he left. Downloads of 0.11mbps and uploads of 0.01mbps is unacceptable. [redacted] We still have the same issues.[redacted]
Final Business Response /* (4000, 12, 2016/06/15) */
Bell Aliant has dispatched numerous technicians to the customer's home and each time we've conducted our speed tests and determine that the customer is receiving speeds within range of their internet service.
[redacted] continues to report issues with internet speeds. Bell Aliant has determined that [redacted] is using bandwidth in excess and this is causing slow speeds with their service.
Bell Aliant has advised the customer that should [redacted] continue to report this issue and we determine that there is no problem at the premise, Bell Aliant will begin billing for the repair call which is advised to each customer at the time of reporting an issue.
Bell Aliant received a call today from [redacted] to advise that their service is now working to their satisfaction and they are happy with the outcome and understand the process for future repair issues.
Final Consumer Response /* (4200, 14, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] does our testing for us as we are not tech savvy. He does not even live full time at this residence. So how can he be using excess bandwidth? We are usually the only ones using this service. We are having issues once again today. Our download speeds are 0.20 and our upload speeds are 0.02. [redacted] Yes. It was working fine the other day. Today. Is a different story.
Initial Business Response /* (1000, 5, 2017/04/13) */
I spoke with Ms. [redacted] April 12, 2017 and apologized when Transfer of Responsibility was issued; a new Bell Aliant account should have been setup to avoid billing issues. After further review, Bell Mobility is crediting account for...
$[redacted] plus tax, Bell Aliant is transferring $[redacted] back to Bell Mobility under previous owner. Adjustment has been issued for $[redacted] plus tax for overbilling of bundle billed in error on March 12, 2017 statement. I provided new balance of $[redacted] (tax included). These corrections and adjustments will be applicable to April 12, 2017 statement. Bell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (2000, 7, 2017/04/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Charges were reversed. What is left is what I should owe.
Initial Business Response /* (1000, 5, 2017/09/12) */
Bell Aliant spoke with the customer and explained that he was upgraded from an old business bundle to our newer business bundle in June 2017. Customer wanted the difference in billing $[redacted]/month dating back to the date when we created the new...
bundle (Oct 2015). I explained it is the customer's responsibility to contact us to see what may be available on their business account. We cannot contact all customers but customer believes it should be our responsibility to ensure better deals are provided to customers. I explained that he is billed for the services he subscribes to. Not all customers qualify for promotions or all bundles. Customer has been updated to the newer bundle. I also explained the process for promotions - all have expiry dates and are not guaranteed to be provided back to the customer once the time has expired. Bell Aliant provides advertising via TV, internet, newspapers, bill inserts, etc. The customer was previously offered a one time adjustment of $[redacted] + tax which he refused. The customer was offered a one time credit of $[redacted] + tax which was not accepted. Bell Aliant did not offer any further adjustment as customer deemed he would be taking this complaint higher. Bell Aliant was unable to resolve the complaint.
Initial Consumer Rebuttal /* (3000, 8, 2017/09/13) */
I do not accept what she is saying or offering l. Another manager offered a year,as I've stated previously in the prior statement and then revoked because I didn't accept that as I feel it's still not a fair amount. I also have received and email from the other manager giving more info on what I requested as to how long ago these bundles were offered and it dates back to 2012...though he was vague on the details as he couldn't quote exact amounts..[redacted] is the managers name ...1 ([redacted]...he certainly can confirm this ....I would like to have this resolved and feel even a year is not fair offer....I can also forward his email to where ever it's needed for any ones viewing.
Final Business Response /* (4000, 12, 2017/09/20) */
Bell Aliant will for one last time, offer[redacted] the last adjustment offer of $[redacted] + tax with his written consent that this issue is resolved and closed.
I have again attached the material that was provided to our customers for the new business bundles back in 2015. It is the customer's responsibility to contact us to discuss any new products/services/billing, etc. As per our Terms of Service, it is the customer's responsibility to review their monthly bill statements accordingly and contact us if there are any questions, concerns, or disputes. Bell Aliant provides all our customer's with monthly bill statements, bill inserts, direct mail pieces, etc. to keep our customer informed and advised of options available to them.
Please note that our Terms of Service have also been updated in that billing disputes must be addressed by the customer within 90 days of billing.
Thanks,
[redacted]
Final Consumer Response /* (4200, 15, 2017/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I refuse to be treated in such an unfair manner and the behavior(attitude)shown from the women in control of dealing with billing disputes etc is very arrogant and non sympathetic with the simple fact that somehow a long term customer didn't get the message about bundles and that apparently she shows I received in 2015. Apparently she seems to forget that these types of deals may differ in some ways but went back as far as 2012 according to another supervisor as I've stated in the past.So when I contacted her one last time I reached her by my cell phone as she would not answer my calls to her by my company phone.She then took the [redacted] plus taxes off the table after once again had been offered a year before.I as a small business put my best foot forward when dealing with my customers and provide sound quality work etc.I guess when your as big as Bell service and understanding of a situation doesn't matter regardless of circumstances.This company simply doesn't care about there customers to treat them in a fair and respectful manner..I would'nt recommend them to anyone and would like other companies to make sure they aware of this unfortunate misfortune of overpaying for years from simply putting my trust and faith into a company as big as Bell that I thought I was being well taken care and treated as a valued customer.Not treated like an oh well you snooze you lose not our problem and offer ridiculous remedies and that because I wouldn't accept as fair offers then rudely revoked offers until there was none.
Final Consumer Response /* (2000, 9, 2017/05/03) */
Bell Aliant finally called on May 02 (after 4 months of me calling them). They agreed to write off the invoice, I believe, after realizing that I refuse to pay for 3 days of poor service. This should have been solved between myself and Bell months...
ago. I am satisfied with the end result, but still upset over their overall tactics and customer service.
Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
I have made 3 attempts to contact this customer and left voice messages. Customer did not respond to my messages. Since there has been...
no response I will close this complaint.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2015/02/24) */
I tried reaching customer by phone with no response. I sent an email on Feb 17, 2015 along with bill statements showing proof of amount owing of $459.16. I attempted to retrieve phone call dated Dec 19, 2014 with no data applicable. There is...
no adjustment being issued and no notes indicating a credit was to be issued. The credits for the charges were applied. The billing does not justify any credit. Bell Aliant considers this closed.
Initial Consumer Rebuttal /* (3000, 12, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bell continues to make excuses for why they can't find any evidence of the phone call in question. First they said there were no records of the call, then when I proved that there were, they claim the recording of such phone calls are only available for 30 days. Then she tells me that unless I have his name (which was possibly [redacted]), there's nothing she could do. I told her she might want to look at who was answering the phone that day, since we know the day, time, and the number I called. Bell does not want to take responsibility for its employees giving out false information. I'd also like to point out that when I returned the cable boxes and remotes to the Bell store in the [redacted] the employee who processed the transaction [redacted] didn't say a word about the a lance on the account.
[redacted] If an employee didn't tell me there was a credit on the account, why would I tell my partner only minutes after the phone call took place what the employee said?
I'm not even asking for the credit the employee told me I was owed in the first place, I simply want the "balance" removed and the account finally closed. The point is that I called Bell to give them the reference number for the returned cable boxes which they charged me for after I returned them so they would reverse the charge, at which point after their employee corrected their ERROR, I asked if there was a balance on the account. He said NO, and I took his word for fact. When he said there was a $247 credit that would be taken off my next bill, I had to point out the whole reason for my call was that I cancelled the account because I moved and therefore I would not be receiving anymore bills.[redacted]
Business Rebuttal:
After review of the Bell Aliant account, there are no adjustments being issued. Bell Aliant stands with decision that the balance owing is $459.16. Bell Aliant considers this closed.
Final Consumer Response /* (4200, 16, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] In the documents I provided there was a screen shot of a text message sent December 19th to my fiancé, in which I told him the employee said we were being issued a credit of $247. Clearly it was not a doctored photo by any means. Bell Aliant needs to take responsibility over what their employees tell customers.[redacted] The very LEAST Bell could do is subtract the $247 off the balance they are so adamant that I owe. It is beyond ridiculous that their employees can have an entire 18 minute conversation with a customer and mysteriously have no record of it.
Final Business Response /* (4000, 18, 2015/03/30) */
After further review of the Bell Aliant account, I apologize to Ms. [redacted] that unfortunately we are unable to retrieve information as to who the customer spoke with on Dec. 19, 2014. The bill statements that were provided to the customer justify the billing and does not indicate the customer was to receive any credit of $247. Bell Aliant stands with decision that the balance owing is $459.16. Bell Aliant considers this closed.
Initial Business Response /* (1000, 13, 2016/09/12) */
Bell Aliant has already provided the customer with an $[redacted] + tax adjustment for one month service plus a credit for the late payment charge of $[redacted] (no tax applicable). Bell Aliant provided the customer with an email to advise of these...
credits; provided confirmation that pre-authorized payment has been set up on their account; Bell Aliant does not compensate for loss of time/wages, etc. Bell Aliant considers the issue resolved and closed.
Initial Business Response /* (1000, 20, 2017/09/27) */
I spoke with Ms. [redacted] today Sept 27, 2017 and provided the following via email.
First, let me extend my personal apology for the inconvenience you experienced as you tried to resolve your billing issues.
After reviewing your Bell Aliant...
account, an adjustment has been issued for $[redacted] + tax to clear your July 2017 bill and adjustment for $[redacted] + tax for your Aug 2017 bill (adjustment up to Aug 3rd). This adjustment will be applicable to your October 15, 2017 statement. Bell Aliant confirms your account has been put on seasonal service effective August 18, 2017 and to be re-activated scheduled for August 18, 2018. I will be providing feedback for coaching purposes to the appropriate department. I have provided my direct contact information should she have any further concerns. Bell Aliant considers issue resolved and closed.
Initial Consumer Rebuttal /* (3000, 22, 2017/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While [redacted] did resolve the over-billing problem, it took two conversations for my information to be acknowledged as correct. While I appreciate that the matter will be forwarded for coaching purposes, there was no good will to make restitution for the countless hours, stress, and frustration endured because neither the Customer Service representative nor the Escalation Team representatives were willing to act upon the issue and make the proper correction to resolve the issue. I do acknowledge that there are friendly and helpful people working for Bell who have helped me in past years, but this year was the worst. I was so upset that I felt my only recourse was to send a complaint to both the Revdex.com and CRTC. I believe that this is the only reason the matter was addressed. After 13 years of repetitive errors and being mistakenly sent to collections twice in one year, it makes me wonder what they do to other customers and why they are not accountable unless one involves another party. If one were to go online and search for complaints regarding Bell service, the comments are endless![redacted] was great and did resolve the billing error, but I feel more needs to be done to ensure change and accountability. I have been a Bell customer since the 90's, and as I told[redacted],as a rural customer, I have little choice of provider, since Bell owns the lines for phone and internet follows. At the price they are permitted to charge, they should be accountable! I would never do business with them again if I had a choice but I personally don't feel I have good options. To fully and satisfactorily resolve this issue, I would like to see Bell initiate an independent investigation into customer service practices with a view to putting mechanisms in place to make them accountable thus forcing improvement and change. After speaking with[redacted] regarding the correction of the billing issue, I appreciate that the matter has been corrected, but emotional stress and frustration as well as wasted hours on the phone and computer should be acknowledged. I appreciate the personal apology from[redacted], but it was not her error, she was assigned to resolve the situation, and she did it well. In addition, if Bell truly is sorry and values my business, they should compensate me appropriately for what they put me through, AGAIN!
Initial Business Response /* (1000, 5, 2015/07/29) */
Bell Aliant spoke with the customer [redacted] who advised that it was [redacted] that fraudulently set up this telephone account under [redacted]'s name. [redacted]'s personal information was provided to Bell Aliant...
at the time of the order (please note that Bell Aliant now submits credits checks to avoid this type of fraud). [redacted] Bell Aliant has noted the account to advise that there is possible fraud on this account and charges were established by[redacted] and [redacted]. Bell Aliant confirmed for [redacted] that the equipment was returned to Bell Aliant and the balance was updated to $1408.81. Bell Aliant explained that should [redacted] contact us, we can put the account in c/o; [redacted] but we would have to speak with her to have her admission. Bell Aliant has closed the account and considers the issue resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dont agree with it but guess I have no choice but to accept if thats the best they can do. [redacted] This account should never have been transferred from [redacted] into mine, end of story. As for needing Miss [redacted]s admission to put the bill in c/o her name, what difference does that make really as the bill is still in my name. I dont see where i'm any further ahead than I was before making this complaint. I didnt open the account, I wasnt aware of the account in my name, I didn't order any services and I certainly didn't use any of the services. [redacted]
Final Business Response /* (4000, 9, 2015/08/05) */
I spoke with Ms. [redacted] today [redacted] and explained [redacted] I took a look at the notes and assured [redacted] if she has any issue with[redacted] to contact myself or [redacted]. I did indicate that the listing was under the name of [redacted]. Bell Aliant has closed
Final Consumer Response /* (2000, 11, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm no way happy with any of this but they have assured me that this would not affect my credit so guess thats the best I can hope for.
Initial Business Response /* (1000, 5, 2015/08/28) */
Ms. [redacted],
Thank you for allowing me to discuss your account today via telephone.
If you have any questions or concerns regarding the outcome feel free to contact me.
Sincere regards,
[redacted], Executive Advisor for Bell...
Mobility
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mrs. [redacted] was lovely on the phone and answered all my questions. She was willing to cancel the contract and refund all the money I spent on my wireless product as a credit to my account. I am very happy with the resolution to this issue.
Initial Business Response /* (1000, 5, 2015/06/02) */
Good Morning,
I spoke with customer regarding this complaint. The install was completed [redacted]. Customer contacted Bell Aliant [redacted] about this complaint. She expressed at that time she didn't want a wire run into home for...
install. Our Service manager was out to review install and it was determined and explained to customer it was completed to standard. Service manager gave customer the option to have wire removed and hole filled, with a wireless option for service. At this time he offered a 2 month credit for the inconvenience totalling $359.44 which was added to customer's account. The option is still available to change customer to wireless which was advised. The customer refused this wireless option.