Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ Spoke with Mr [redacted] on December 3, after reviewing his Bell Aliant accountI advised his last current bill was March 6,and monthly phone service $+ taxes, any long distance calling and late payment charges applicableMr [redacted] did contact Bell Aliant with change of mailing address on October 15, 2014, however no mail has been returned to us from the post office indicating "unknown address"The customer is aware no adjustment being applied to accountI confirmed full payment was made November 21, and will receive a final statement December 9, showing payment and zero balanceBell Aliant considers issue resolved and closed
Hi, This is to advise that Bell Aliant contacted me today and offered the following resolution to my complaintthe lady stated that it showed the amount owing for the equipment was reversedI told her I knew that as I had to find the receipt PROVING that I had in fact already returned the equipment She advised me that the bill had indeed NOT gone to collectionsand reversed the late charges as a compensationSo after all the stress they have caused me My compensation is all of $ I still owe $ I advised her that I would eventually pay that amount and that she could let Revdex.com know that she had contacted me and that I am very irate and displeased with their solutionI was on the phone with her for probably 1/an hour and managed to get absolutely o whereI also advised that I will never use their services again and warn anyone I know not to not use them eitherIf you have any questions please feel free to contact me Thank you for your prompt attention to my complaint even if nothing was accomplished from it Sincerely [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/10/07) */ On behalf of Bell Aliant I would like to apologize and thank you for bringing this to our attentionI have requested to add you to the DO NOT CALL LIST and to stop any door to doors sales person coming to your premisePlease allow 30days for this to be completedPlease contact me directly at [redacted] should you have any further issues Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure I know how to answer the above questionThe reason being is in the desired resolution section of my complaint I asked for Bell Aliant to have no contact with me (email, text, door to door, telephone, pamphlets etcDays ago I receive an email from Bell Aliant with their letter of apologyAll I want is for them to have no contact directly or indirectly with meThat means now and in the futureIn my complaint to Revdex.com I asked specifically for no contact and then I received that apology letterI have never asked for an apology all I am requesting is that I never hear from Bell AliantAll I hope for is my name, my phone number is permanently removed from their lists
Initial Business Response / [redacted] (1000, 13, 2016/09/12) */ Bell Aliant has already provided the customer with an $ [redacted] + tax adjustment for one month service plus a credit for the late payment charge of $ [redacted] (no tax applicable)Bell Aliant provided the customer with an email to advise of these credits; provided confirmation that pre-authorized payment has been set up on their account; Bell Aliant does not compensate for loss of time/wages, etcBell Aliant considers the issue resolved and closed
Response to Revdex.com complaint ID [redacted] concerning Mrand Mrs***.I will respond with both what our records show and what I am able to remember With this project I met with Mrs [redacted] mainly for this project although Mr [redacted] was around I initially gave them the proposal on the 30th of April and set a date for what we call a design and selection process I personally was with the ***s as we went to each showroom and selected fixtures, floor covering, tile, counter tops and cabinets At the end of this day I gave them a project start date of Monday June 16th I assured them that would be when we would start At the time in when we did this project we normally did not call until a couple of days ahead of time and touch base with arrival times for the morning of the project I received a call the week of June with concerns from Mrs [redacted] about her selections and she stated she was wanting to view them all again to make sure that she was comfortable with all colors and finishes I picked up all tile, floor covering and counter top selections and set a time of Friday June 13th to take them back to her even though everything had been ordered at that point After viewing all selections she stated she would like to see one of her kitchen cabinet doors with her other selections so I set up a time to bring them back on Saturday June 14th after picking up a door from the cabinet maker At this visit I also went over the scope of work and contract again and tried to be very detailed with everything On both the Friday and Saturday meeting times I looked at the kitchen space, which was stacked high with many items covering counter top surfaces and packed in cabinets, and inquired if things would be cleaned out before Monday June 16thI even offered to get them some totes and they said it would not be necessary I did state the large things that were furniture items my techs would and could help them move I will state that while I met with Mrs [redacted] on Saturday June 14th she stated that everything looked good to her, that being said she did express an interest in still doing anything we could to bring cost down from what we proposed This is not an exceptionally unusual conversation and I assured her we would throughout the project work to do so in areas of drywall repair and painting.When my techs arrived on site on Monday June 16th it did not appear that any dent had been made in removing items from the kitchen area The kitchen and dining area total dimensions is 18.25’ x 13’Normally two people working two days and a night as claimed could clean out a space of this size Even if items were stacked to the ceiling and that was not the case After receiving the call from the remodeling techs on site stating things were not removed from the space I emptied totes and boxes at our office and drove to the site to help I took along about 6-totes and quickly realized it would not be enough Leaving the site I went to [redacted] and purchased another 15+ totes of the largest size they had and went back to help remove items Our contract states plainly that if this specific occurrence happens we will bill time and cost to help remove items I decided to try and help out and be understanding and never brought up charging for this and never invoiced any time due to our lost time There was a total of three techs and myself on site involved in getting the kitchen cleaned out In total we removed 20+ large totes small items and other larger items that would not go in totes from this small kitchen.We had requested a small dumpster from the company we use to supply debris removal from Unfortunately they brought a large one because they did not have a small dumpster available that day The project manager quickly realized what we already knew and had them remove the dumpster The owner of the container company apologized and brought one of his personal pickup trucks to the site for us to load debris on There was never a dump truck on site I left after getting things to a manageable state on the project My project manager and the few subs we do use operate very clean projects for the type of work we do There was a dust barrier taped off between the kitchen/dining area and the living room on the first day Our scope of work states that we will cover all floors inside the home, since we were removing all the floor coverings in the kitchen, hall and bath areas we worked in we did not cover them The carport is a stamped concrete surface with dirt and grime from many pets on it and the driveway is asphalt After our demo and phase our drywall guys started on the drywall repair After the first visit from the drywall crew I received a text from Mr [redacted] about the quality of the work and the cleanliness of the site I dropped my scheduled appointments in a neighboring county and drove directly there to meet with both Mrand Mrs*** Once arriving and listening to Mr [redacted] for over minutes he left and I was able to talk to Mrs [redacted] about his concerns There were at most dime size or smaller spots of drywall compound on the carport and asphalt driveway outside and a 2” x ¼” splash of compound on the interior of the kitchen window glass The drywall crew normally sweeps after each day and cleans up completely after two or three days of work depending on the size of project I assured Mrs [redacted] that all of the spots would come off with a sponge and water and at that time left to buy a sponge and bucket and came immediately back and cleaned things up Another issue that Mr [redacted] was concerned about was areas on the dining and hall way walls that were already there from previous picture hanging and wear over the years We would not normally address areas that we were not working in even if they are beside where we were working especially in light of the conversation I had with Mrs [redacted] about reducing cost Along with these areas he pointed out areas that were not smooth although we were just at the first coat stage of compound application He also had concerns about the smoothness of wall areas behind where the new cabinets would be installed I had discussed with Mrs [redacted] that one way to reduce drywall cost was to first and second coat the compound in those areas but not final coat areas to be covered by cabinets and tile splash and she stated she was fine with this approach due to cost savings A half inch gap around the window jambs of existing board was also pointed out but when we don’t replace board we normally do not fill existing gaps that will be covered with casing Another issue was the fact the drywall crew had mixed compound in their grass and that left some residue behind on the grass and on the hose nozzle This is unfortunate but short of mixing on the carport or driveway there was not another convenient area to mix compound in I did with water and a sponge, clean the hose nozzle and spray the compound out of the grass with the hose After meeting with the ***s I discussed the with leader of the drywall crew all of their concerns and we addressed all issues brought up at our expense even though we were not contractually obligated to do so in the hall way and dining areas once again in light of the conversation of reducing cost.Throughout the project we continued to give in areas like the painting The existing door hinges and hardware had paint on them from previous paintings and we were blamed for painting them Once again we simply tried to take the high road and did not argue at this point as it was still our objective to try and satisfy Mrand Mrs*** In any project where older and much worn board and trim is worked with it is difficult to achieve perfect new conditionWe did strive to do so.When it was time to install floor covering the installer had a conversation with one of the ***s (which one is one thing that I am not sure about because I was not directly involved and it has been some time since it was all relayed to me) about how they would like the carpet in the hall area to end and the LVT tile in the kitchen area to begin Based on what one of the ***s expressed he installed the floor covering Over the next few days there were conversations that they did not really agree on what was best resulting in meeting with both of them to decide what would make them happy After discussion it was decided that they were not satisfied with where one floor covering ended and another started Once again I agreed to change it for them at no cost in an effort satisfy their wants We did have to order more tile and reschedule the installer This took time and also created installing new trim and additional painting once it was all done again Again I met with them on a list of concerns that mostly have been covered in the previous paragraphs and agreed to do everything that was ask This did take time to schedule the proper people to address and due to a continually busy schedule on all of our techs and subs it did take time to resolve some of the issues At this meeting after hearing their comments about not having signed a contract through a couple subcontractors and our project manager I brought this subject up Currently at this time in we did business mostly on a handshake With our extensive design and selection phase and multiple meetings purpose of intent is clearly defined I did offer to sign a contract with them after explaining this and the offer was declined I would have more than gladly done so with no animosity and more than once tried to express this This was a discussion I had with Mrs [redacted] and not Mr [redacted] because at this point he normally seemed to avoid our discussions I shared with the ***s during the second or third meeting with them we were taking out existing fixtures and finishes and replacing them with like kind fixtures and finishes in the same basic floor plan areas except for moving the location of the electric range and the fridge After explaining what the code expresses about this and sharing our practices at this time they agreed a building permit was not needed This did come back up again from Mr [redacted] at the end of the project but the facts remained the same as this work was finishes related without our changing structure and very minimal infrastructureI do not remember talking with Mrand Mrs [redacted] at the Fall Home Show I regret that this is a misunderstanding I did speak to them at the Spring Home Show in Salem and scheduled a time to meet with them again while at the Home Show I did meet with Mrs [redacted] on Thursday April 9th, Mr [redacted] left to take a pet to the vet when I arrived The issues that were discussed for the most part are very common especially in a home where humidity is not precisely controlled The list consisted of cracking of grout between the counter top and backsplash above the counter top in the kitchen, cracking of grout where the tile tub surround meets the ceiling in the bathroom and cracking of the grout in the LVT tile floor in a few small areas within the bathroom floor Typically ceramic tile grout does not crack on a floor but occasionally LVT tile grout does as it is installed over wood underlayment and not tile backer material All of these items I stated we would be happy to address for them I did state that it would take some time to order the grouts in an acrylic version so this would not happen again A couple of items were brought up that I did not commit to do One concern that was stated was that Mrs [redacted] thought her ceramic tile backsplash that she had chosen during selections was to plain and did not look as decorative as she had hoped During selections and design processes we had had this discussion based on reducing the cost of the project, I had initially proposed a mosaic stone or glass We specifically discussed installing ceramic as a way to reduce cost and after looking at several samples she chose one that looks great with her counter tops and cabinets She asked if accent dots or an accent stripe could be installed at this time to add to the appeal of the splash area I told her that it could and explained what I would recommend I also stated that I would check on pricing for her and let her know The last item that was brought up was one of her cabinet doors The cabinets in the kitchen area are a light stained hickory We had a very specific discussion about the characteristics of this species of wood during selection process and they looked at two different sets of cabinets in the showroom that were made out of this species of wood We explained that hickory has a natural tendency to have varied wood grain They did express that they wanted as little of this as possible In light of this request we ordered a very premium grade of hickory for the doors and drawer fronts but also explained we could not guarantee absolutely no variation One door in the entire kitchen has variation on the bottom stile of the door She stated that is all she sees when entering the kitchen I did not fully commit to replacing the door at this time After talking to our cabinet maker/provider and discussing this I was informed that it is something that could be resolved but would take ordering multiple doors and finishing them to ensure we were able to provide another one with no variation After receiving notice of Mr***s complaint through the Revdex.com I text Mrs [redacted] and ask her to call me at her convenience on Tuesday April 14th Once she called later that day she stated that she was aware of Mr [redacted] making a complaint but had not read or verified what was in the complaint I am not sure how to address the complaints about time and communication as all of my communication has been with Mrs [redacted] and not Mr*** Some of the conversations and replies are not accurate I did respond by phone to Mrs [redacted] about how long we expected addressing the grouting concerns would take even though we had been texting prior to the phone call At this time we have relayed times and expectations to address the grouting issues with Mrs [redacted] by text Partly because this seems the best way to communicate and partly so we would have record of all communications.At this time I would do what they ask even to the point of the cabinet doors and adding accents into their backsplash at our cost, that being said it seems that regardless of how hard we try we cannot satisfy the expectations of this client Under these circumstances it does not seem wise to continue to give without results or an end to the concerns I have expressed this in the kindest way possible to Mrs***We currently complete between 60-projects a year for many types and personalities of clients We strive to maintain professional standards and exceed expectations To say that this is accomplished 100% of the time without mistakes is not realistic but when we do mess up we urgently strive to resolve issues Please feel free to call or email to discuss further if there are any questions and thanks.Brian Wisler [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/01/12) */ I spoke with [redacted] on January 9, and apologized for the misunderstanding of her complaint with Student promotions Our student promotions run for only months and each does have an expiry dateStudents are welcome to reapply for service when their promotion expires but there is no guarantee that there will be available promotions as our services, pricing, and promotions are all subject to change Monthly bill statements do show the expiry date for when the promotion endsIt is the customer's responsibility to ensure they review their bill statement and contact Bell Aliant to question any charges they are not familiar withThis would be your notification for the expiry of the promotion [redacted] has been advised by previous customer service agents that she does not quality for another student promotionI have offered a $ [redacted] loyalty/retention credit to the customer for months but was not acceptedI confirmed the customers email address for bill statements and should she have any issues with seeing current and/or past bills, she would need to contact technical support [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bell Aliant are not being honest, once againThis issue is not resolved or closedThey did not give any details as to the new agreement in writing as I requestedI also requested all my monthly bills once again from the company through email or [redacted] I have not received anything since my last correspondence with Bell Bell states that they offered $ [redacted] a month reduction for monthsThey did not state when this begins or ends, nor the fact that I was forced to pay "their" full outstanding amount to keep my service in the amount or $ [redacted] Final Business Response / [redacted] (4000, 9, 2017/01/24) */ I have offered a $ [redacted] loyalty/retention credit to the customer for monthsIf accepted I would apply this offer effective January and would expiry January I confirmed the email address where customer receives notification that her Bell Aliant bill is ready for viewingShould the customer have issues not receiving and/or viewing her bills she is to contact Internet technical support at [redacted] I am providing [redacted] copies of her Bell Aliant statements via email for Oct to Jan Final Consumer Response / [redacted] (2000, 11, 2017/ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2016/01/15) */ This customer is not the account holder but Bell Aliant provided information that the buried cable providing service to this particular civic address is not compatible for FibreOP serviceInformation has been provided on to our Engineering Department for future consideration for FibreOP service Bell Aliant has closed the file and considers the issue resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Bell Aliant offered to send the customer a refund cheque for either the full amount of her returned deposit $ [redacted] or for the credit balance currently showing on her account of $***The customer chose the credit balance of [redacted] so the request was issued todayBell Aliant apologized to the customer for the miscommunication of how deposits are returnedCheque will be delivered via Canada Post 2-weeksBell Aliant and the customer consider the issue resolved and closed to the satisfaction of both parties
Final Consumer Response / [redacted] (2000, 6, 2017/02/27) */ I have spoken with an individual at the executive offices of Bell-Aliant this afternoonShe has informed me that my mothers telephone service has finally been connected in her new place of residenceThey have agreed to provide a significant reduction on my mothers telephone bill for the next several months, in addition to waving the next months billThey have also called my mother to apologize and have a greed to send a letter of apology in the mail as wellI am pleased with this outcome after much and I do and if it is possible to mark this complaint as resolved, I would be happy if you would do soThank you very much,
Hello, We have an outstanding complaint that we have not had a response for yetCould you please update us on any progress? Thank you Regards, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/04/01) */ [redacted] Aliant continues to attempt to reach this customer to assist in resolving his billing issuesWe do request an extension of weeks on this customer in hopes he will contact us back Final Business Response / [redacted] (4000, 13, 2015/04/17) */ [redacted] Aliant has not heard back from the customerWe are prepared to adjust the customer's account for $ [redacted] plus tax ($ [redacted] X months for Unlimited Calling Plan) from the balance $ [redacted] which leaves $ [redacted] for the customer to pay and I will issue a credit after that for $ [redacted] We will request that the customer pay the balance first before the remaining portion of the account is adjustedUnfortunately the customer has not contacted us back so this arrangement can be made [redacted] Aliant has already extended this complaint and we now consider the issue closed
Final Consumer Response / [redacted] (2000, 9, 2017/05/03) */ Bell Aliant finally called on May (after months of me calling them)They agreed to write off the invoice, I believe, after realizing that I refuse to pay for days of poor serviceThis should have been solved between myself and Bell months agoI am satisfied with the end result, but still upset over their overall tactics and customer service
Initial Business Response / [redacted] (1000, 15, 2015/02/13) */ From: [redacted] (XXXXXXX) (mailto: [redacted] @***.ca) Sent: Friday, February 13, XXXX X:XX AM To: 'RevDex.com' Subject: (SPAM) RE: BBB Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXX-XX-XXX) Importance: Low Good... day, Please note that this customer is not a [redacted] subscriber but rather Bell Aliant therefore we are unable to assist him. This has to be send to Bell Aliant. Thank you. [redacted] Adjoint - Centre de Relations Clients Associate - Customer Relations Centre XXX-XXX-XXXX X-XXX-XXX-XXXX ext. 2 [redacted] @***.ca Pour gérer vos préférences en matière de communications : ***.ca/preferencescourriel Bureau du secrétaire de [redacted] Télé Satellite ( [redacted] et Bell Aliant [redacted] - [redacted] -***, [redacted] , [redacted] / ***.ca __________________________________________________ To manage your communication preferences: bell.ca/emailpreferences Corporate Secretary's Office of [redacted] ( [redacted] and Bell Aliant [redacted] - [redacted] , [redacted] , [redacted] / ***.ca [redacted] Final Business Response / [redacted] (1000, 29, 2015/02/23) */ Upon review of Mr. [redacted] 's account I found that he has contacted our repair department a number of times over the past year. I advised that each situtation is assessed on an individual basis and any credits are based on those findings. In Mr. [redacted] 's case I was able to apply the requested adjustment of $80 and provide a monthly credit of $20 for the next 24 months. I did advise that this credit will expire in Feb 2017. Bell/Aliant considers this matter to be closed and resolved as per the customers request.
Initial Business Response / [redacted] (1000, 10, 2017/08/01) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant provided a one-time credit of $ [redacted] + tax to adjust the July bill statementBell Aliant increased the monthly credit on the customer's account by $ [redacted] (increased from $ [redacted] to $**/month) to the expiry date of April Bell Aliant called the customer and sent an email to advise we have resolved the issue Closed
Initial Business Response / [redacted] (1000, 7, 2017/09/06) */ Spoke to [redacted] and advised that the account that was set up under his name has been terminated and the amount sent to the collection agency was adjusted and the file pulled backI agreed with [redacted] that the entire issue was caused by a Bell Aliant errorWe agreed to a solution to resolve the issue and I agreed to provide the details of that solution to him via email Initial Consumer Rebuttal / [redacted] (2000, 9, 2017/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am in agreement with the terms of settlement as put forth by BellHowever, I must comment that Bell and I agreed verbally on the settlement subject to my receiving the terms by emailThat was on Tuesday, Sept Bell then contacted Revdex.com to advise of settlementI had to call Bell on Friday, the 9th, looking for the emailI had it within a half hour, but after I once again had to follow upI want to thank Revdex.com for your assistance
Initial Business Response / [redacted] (1000, 5, 2017/06/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant contacted the customer to explain that her promotions was already extended to months, expiring in August Customer was still concerned that her bill statement doesn't reflect that expiry date however; as this was just changed, our billing system needs to process another bill to show on the monthly statementCustomer will check her July bill and contact Bell Aliant back to adviseAll issues resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although my June bill shows conflicting information (expiry May 2018) I understand that Bell Aliant's record of my account shows an expiry date of August I have been given contact information to discuss the issue again if the next bill does not contain the correct expiryTherefore, I'm satisfied at this timeThe person I spoke with at Bell Aliant was extremely pleasant and helpful, and I'm grateful for that
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response does not acknowledge the facts of the dispute. Instead, they write in glowing terms that "ARS prides itself on providing premier customer service ...." This is ludicrous because this issue took one year to get resolved. That is not "premier customer service."In my case, their customer service was horrendous. They never tried to resolve the issue after several calls asking for a resolution. They only reacted after I complained to the BBB.I still wonder how ARS can claim premier customer service after installing an A/C unit without a work permit, or never calling for an inspection as stated in the purchase agreement, or having to reinstall a portion of the unit that was leaning, or the unit failing inspection after corrections were made.I will inform the City of Alexandria about this incident. I believe that they should be made aware that ARS did not comply with building requirements in my case. It appears to me that ARS would have never corrected the situation without my persistence and the help of the BBB. Thank you.The real test of ARS professionalism is yet to come. Since the unit is under warranty, how will they respond to supporting their product in the future? Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/12/09) */ After further review of [redacted] Bell Aliant account, I left two voice messages for the customer with the last message December 8, agreeing to honor the Bell Aliant bundle offer for $ [redacted] ending July I have issued an adjustment for $ [redacted] (tax not included) for overbillingThe adjustment, billing correction will be applicable to December 21, statementBell Aliant considers issue resolved and have left my contact information should the customer have any further concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has agreed to honour the fixed bundle rate for the time frame specified
Initial Business Response / [redacted] (1000, 15, 2016/02/03) */ I spoke with [redacted] today February 3, regarding promo and regular pricing After reviewing the customer's account, she had been receiving a loyalty credit which ended in Dec A notice that was included in November bill was advising effective Jan 13, your monthly bill will increase by $ [redacted] per month, plus taxesThe bundle price was $ [redacted] and with the increase changed this price to $ [redacted] Since the previous loyalty credit ended, a new loyalty credit was offered for $ [redacted] for months and applied to the customer's accountBell Aliant has closed this complaint; however the customer is not happy with the outcome Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They continually misrepresentMy bill increase was [redacted] not *This company uses promotions to the gouge prices by [redacted] They don't send billsThe [redacted] increase is not on my bill it's **Every year they use the word promotion to increase my bill by first **% then [redacted] per cent and after calling they give you a small discount back and expect you to be grateful [redacted] I started because they offered $ [redacted] for cable internet and phone and I have NEVER paid less then $ [redacted] When I first inquired as we were moving to a new area they said start now and get this great deal and if prices go up it will be like [redacted] and when u move there is no chargeNow this one tells me that when I moved I lost the promotion!! [redacted] Final Business Response / [redacted] (4000, 27, 2016/ After further review, we have spoken with [redacted] on a few occasions when inquiring about her pricingWe confirmed with [redacted] the billing was correct and since the customer has extras on the [redacted] side, she was aware her bundle would be more than advertised due to this We have explained to the customer there will be no change in pricing and why she no longer getting the promotion pricingBell Aliant has closed this complaint Final Consumer Response / [redacted] (**00, 2*, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] $ [redacted] This is the first I have ever heard about my move being the issue!!!!! [redacted] I still paid an extra [redacted] for a total of more than $ [redacted] when it should have been $ [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ Spoke with Mr [redacted] on December 3, after reviewing his Bell Aliant accountI advised his last current bill was March 6,and monthly phone service $+ taxes, any long distance calling and late payment charges applicableMr [redacted] did contact Bell Aliant with change of mailing address on October 15, 2014, however no mail has been returned to us from the post office indicating "unknown address"The customer is aware no adjustment being applied to accountI confirmed full payment was made November 21, and will receive a final statement December 9, showing payment and zero balanceBell Aliant considers issue resolved and closed
Hi, This is to advise that Bell Aliant contacted me today and offered the following resolution to my complaintthe lady stated that it showed the amount owing for the equipment was reversedI told her I knew that as I had to find the receipt PROVING that I had in fact already returned the equipment She advised me that the bill had indeed NOT gone to collectionsand reversed the late charges as a compensationSo after all the stress they have caused me My compensation is all of $ I still owe $ I advised her that I would eventually pay that amount and that she could let Revdex.com know that she had contacted me and that I am very irate and displeased with their solutionI was on the phone with her for probably 1/an hour and managed to get absolutely o whereI also advised that I will never use their services again and warn anyone I know not to not use them eitherIf you have any questions please feel free to contact me Thank you for your prompt attention to my complaint even if nothing was accomplished from it Sincerely [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/10/07) */ On behalf of Bell Aliant I would like to apologize and thank you for bringing this to our attentionI have requested to add you to the DO NOT CALL LIST and to stop any door to doors sales person coming to your premisePlease allow 30days for this to be completedPlease contact me directly at [redacted] should you have any further issues Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure I know how to answer the above questionThe reason being is in the desired resolution section of my complaint I asked for Bell Aliant to have no contact with me (email, text, door to door, telephone, pamphlets etcDays ago I receive an email from Bell Aliant with their letter of apologyAll I want is for them to have no contact directly or indirectly with meThat means now and in the futureIn my complaint to Revdex.com I asked specifically for no contact and then I received that apology letterI have never asked for an apology all I am requesting is that I never hear from Bell AliantAll I hope for is my name, my phone number is permanently removed from their lists
Initial Business Response / [redacted] (1000, 13, 2016/09/12) */ Bell Aliant has already provided the customer with an $ [redacted] + tax adjustment for one month service plus a credit for the late payment charge of $ [redacted] (no tax applicable)Bell Aliant provided the customer with an email to advise of these credits; provided confirmation that pre-authorized payment has been set up on their account; Bell Aliant does not compensate for loss of time/wages, etcBell Aliant considers the issue resolved and closed
Response to Revdex.com complaint ID [redacted] concerning Mrand Mrs***.I will respond with both what our records show and what I am able to remember With this project I met with Mrs [redacted] mainly for this project although Mr [redacted] was around I initially gave them the proposal on the 30th of April and set a date for what we call a design and selection process I personally was with the ***s as we went to each showroom and selected fixtures, floor covering, tile, counter tops and cabinets At the end of this day I gave them a project start date of Monday June 16th I assured them that would be when we would start At the time in when we did this project we normally did not call until a couple of days ahead of time and touch base with arrival times for the morning of the project I received a call the week of June with concerns from Mrs [redacted] about her selections and she stated she was wanting to view them all again to make sure that she was comfortable with all colors and finishes I picked up all tile, floor covering and counter top selections and set a time of Friday June 13th to take them back to her even though everything had been ordered at that point After viewing all selections she stated she would like to see one of her kitchen cabinet doors with her other selections so I set up a time to bring them back on Saturday June 14th after picking up a door from the cabinet maker At this visit I also went over the scope of work and contract again and tried to be very detailed with everything On both the Friday and Saturday meeting times I looked at the kitchen space, which was stacked high with many items covering counter top surfaces and packed in cabinets, and inquired if things would be cleaned out before Monday June 16thI even offered to get them some totes and they said it would not be necessary I did state the large things that were furniture items my techs would and could help them move I will state that while I met with Mrs [redacted] on Saturday June 14th she stated that everything looked good to her, that being said she did express an interest in still doing anything we could to bring cost down from what we proposed This is not an exceptionally unusual conversation and I assured her we would throughout the project work to do so in areas of drywall repair and painting.When my techs arrived on site on Monday June 16th it did not appear that any dent had been made in removing items from the kitchen area The kitchen and dining area total dimensions is 18.25’ x 13’Normally two people working two days and a night as claimed could clean out a space of this size Even if items were stacked to the ceiling and that was not the case After receiving the call from the remodeling techs on site stating things were not removed from the space I emptied totes and boxes at our office and drove to the site to help I took along about 6-totes and quickly realized it would not be enough Leaving the site I went to [redacted] and purchased another 15+ totes of the largest size they had and went back to help remove items Our contract states plainly that if this specific occurrence happens we will bill time and cost to help remove items I decided to try and help out and be understanding and never brought up charging for this and never invoiced any time due to our lost time There was a total of three techs and myself on site involved in getting the kitchen cleaned out In total we removed 20+ large totes small items and other larger items that would not go in totes from this small kitchen.We had requested a small dumpster from the company we use to supply debris removal from Unfortunately they brought a large one because they did not have a small dumpster available that day The project manager quickly realized what we already knew and had them remove the dumpster The owner of the container company apologized and brought one of his personal pickup trucks to the site for us to load debris on There was never a dump truck on site I left after getting things to a manageable state on the project My project manager and the few subs we do use operate very clean projects for the type of work we do There was a dust barrier taped off between the kitchen/dining area and the living room on the first day Our scope of work states that we will cover all floors inside the home, since we were removing all the floor coverings in the kitchen, hall and bath areas we worked in we did not cover them The carport is a stamped concrete surface with dirt and grime from many pets on it and the driveway is asphalt After our demo and phase our drywall guys started on the drywall repair After the first visit from the drywall crew I received a text from Mr [redacted] about the quality of the work and the cleanliness of the site I dropped my scheduled appointments in a neighboring county and drove directly there to meet with both Mrand Mrs*** Once arriving and listening to Mr [redacted] for over minutes he left and I was able to talk to Mrs [redacted] about his concerns There were at most dime size or smaller spots of drywall compound on the carport and asphalt driveway outside and a 2” x ¼” splash of compound on the interior of the kitchen window glass The drywall crew normally sweeps after each day and cleans up completely after two or three days of work depending on the size of project I assured Mrs [redacted] that all of the spots would come off with a sponge and water and at that time left to buy a sponge and bucket and came immediately back and cleaned things up Another issue that Mr [redacted] was concerned about was areas on the dining and hall way walls that were already there from previous picture hanging and wear over the years We would not normally address areas that we were not working in even if they are beside where we were working especially in light of the conversation I had with Mrs [redacted] about reducing cost Along with these areas he pointed out areas that were not smooth although we were just at the first coat stage of compound application He also had concerns about the smoothness of wall areas behind where the new cabinets would be installed I had discussed with Mrs [redacted] that one way to reduce drywall cost was to first and second coat the compound in those areas but not final coat areas to be covered by cabinets and tile splash and she stated she was fine with this approach due to cost savings A half inch gap around the window jambs of existing board was also pointed out but when we don’t replace board we normally do not fill existing gaps that will be covered with casing Another issue was the fact the drywall crew had mixed compound in their grass and that left some residue behind on the grass and on the hose nozzle This is unfortunate but short of mixing on the carport or driveway there was not another convenient area to mix compound in I did with water and a sponge, clean the hose nozzle and spray the compound out of the grass with the hose After meeting with the ***s I discussed the with leader of the drywall crew all of their concerns and we addressed all issues brought up at our expense even though we were not contractually obligated to do so in the hall way and dining areas once again in light of the conversation of reducing cost.Throughout the project we continued to give in areas like the painting The existing door hinges and hardware had paint on them from previous paintings and we were blamed for painting them Once again we simply tried to take the high road and did not argue at this point as it was still our objective to try and satisfy Mrand Mrs*** In any project where older and much worn board and trim is worked with it is difficult to achieve perfect new conditionWe did strive to do so.When it was time to install floor covering the installer had a conversation with one of the ***s (which one is one thing that I am not sure about because I was not directly involved and it has been some time since it was all relayed to me) about how they would like the carpet in the hall area to end and the LVT tile in the kitchen area to begin Based on what one of the ***s expressed he installed the floor covering Over the next few days there were conversations that they did not really agree on what was best resulting in meeting with both of them to decide what would make them happy After discussion it was decided that they were not satisfied with where one floor covering ended and another started Once again I agreed to change it for them at no cost in an effort satisfy their wants We did have to order more tile and reschedule the installer This took time and also created installing new trim and additional painting once it was all done again Again I met with them on a list of concerns that mostly have been covered in the previous paragraphs and agreed to do everything that was ask This did take time to schedule the proper people to address and due to a continually busy schedule on all of our techs and subs it did take time to resolve some of the issues At this meeting after hearing their comments about not having signed a contract through a couple subcontractors and our project manager I brought this subject up Currently at this time in we did business mostly on a handshake With our extensive design and selection phase and multiple meetings purpose of intent is clearly defined I did offer to sign a contract with them after explaining this and the offer was declined I would have more than gladly done so with no animosity and more than once tried to express this This was a discussion I had with Mrs [redacted] and not Mr [redacted] because at this point he normally seemed to avoid our discussions I shared with the ***s during the second or third meeting with them we were taking out existing fixtures and finishes and replacing them with like kind fixtures and finishes in the same basic floor plan areas except for moving the location of the electric range and the fridge After explaining what the code expresses about this and sharing our practices at this time they agreed a building permit was not needed This did come back up again from Mr [redacted] at the end of the project but the facts remained the same as this work was finishes related without our changing structure and very minimal infrastructureI do not remember talking with Mrand Mrs [redacted] at the Fall Home Show I regret that this is a misunderstanding I did speak to them at the Spring Home Show in Salem and scheduled a time to meet with them again while at the Home Show I did meet with Mrs [redacted] on Thursday April 9th, Mr [redacted] left to take a pet to the vet when I arrived The issues that were discussed for the most part are very common especially in a home where humidity is not precisely controlled The list consisted of cracking of grout between the counter top and backsplash above the counter top in the kitchen, cracking of grout where the tile tub surround meets the ceiling in the bathroom and cracking of the grout in the LVT tile floor in a few small areas within the bathroom floor Typically ceramic tile grout does not crack on a floor but occasionally LVT tile grout does as it is installed over wood underlayment and not tile backer material All of these items I stated we would be happy to address for them I did state that it would take some time to order the grouts in an acrylic version so this would not happen again A couple of items were brought up that I did not commit to do One concern that was stated was that Mrs [redacted] thought her ceramic tile backsplash that she had chosen during selections was to plain and did not look as decorative as she had hoped During selections and design processes we had had this discussion based on reducing the cost of the project, I had initially proposed a mosaic stone or glass We specifically discussed installing ceramic as a way to reduce cost and after looking at several samples she chose one that looks great with her counter tops and cabinets She asked if accent dots or an accent stripe could be installed at this time to add to the appeal of the splash area I told her that it could and explained what I would recommend I also stated that I would check on pricing for her and let her know The last item that was brought up was one of her cabinet doors The cabinets in the kitchen area are a light stained hickory We had a very specific discussion about the characteristics of this species of wood during selection process and they looked at two different sets of cabinets in the showroom that were made out of this species of wood We explained that hickory has a natural tendency to have varied wood grain They did express that they wanted as little of this as possible In light of this request we ordered a very premium grade of hickory for the doors and drawer fronts but also explained we could not guarantee absolutely no variation One door in the entire kitchen has variation on the bottom stile of the door She stated that is all she sees when entering the kitchen I did not fully commit to replacing the door at this time After talking to our cabinet maker/provider and discussing this I was informed that it is something that could be resolved but would take ordering multiple doors and finishing them to ensure we were able to provide another one with no variation After receiving notice of Mr***s complaint through the Revdex.com I text Mrs [redacted] and ask her to call me at her convenience on Tuesday April 14th Once she called later that day she stated that she was aware of Mr [redacted] making a complaint but had not read or verified what was in the complaint I am not sure how to address the complaints about time and communication as all of my communication has been with Mrs [redacted] and not Mr*** Some of the conversations and replies are not accurate I did respond by phone to Mrs [redacted] about how long we expected addressing the grouting concerns would take even though we had been texting prior to the phone call At this time we have relayed times and expectations to address the grouting issues with Mrs [redacted] by text Partly because this seems the best way to communicate and partly so we would have record of all communications.At this time I would do what they ask even to the point of the cabinet doors and adding accents into their backsplash at our cost, that being said it seems that regardless of how hard we try we cannot satisfy the expectations of this client Under these circumstances it does not seem wise to continue to give without results or an end to the concerns I have expressed this in the kindest way possible to Mrs***We currently complete between 60-projects a year for many types and personalities of clients We strive to maintain professional standards and exceed expectations To say that this is accomplished 100% of the time without mistakes is not realistic but when we do mess up we urgently strive to resolve issues Please feel free to call or email to discuss further if there are any questions and thanks.Brian Wisler [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/01/12) */ I spoke with [redacted] on January 9, and apologized for the misunderstanding of her complaint with Student promotions Our student promotions run for only months and each does have an expiry dateStudents are welcome to reapply for service when their promotion expires but there is no guarantee that there will be available promotions as our services, pricing, and promotions are all subject to change Monthly bill statements do show the expiry date for when the promotion endsIt is the customer's responsibility to ensure they review their bill statement and contact Bell Aliant to question any charges they are not familiar withThis would be your notification for the expiry of the promotion [redacted] has been advised by previous customer service agents that she does not quality for another student promotionI have offered a $ [redacted] loyalty/retention credit to the customer for months but was not acceptedI confirmed the customers email address for bill statements and should she have any issues with seeing current and/or past bills, she would need to contact technical support [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bell Aliant are not being honest, once againThis issue is not resolved or closedThey did not give any details as to the new agreement in writing as I requestedI also requested all my monthly bills once again from the company through email or [redacted] I have not received anything since my last correspondence with Bell Bell states that they offered $ [redacted] a month reduction for monthsThey did not state when this begins or ends, nor the fact that I was forced to pay "their" full outstanding amount to keep my service in the amount or $ [redacted] Final Business Response / [redacted] (4000, 9, 2017/01/24) */ I have offered a $ [redacted] loyalty/retention credit to the customer for monthsIf accepted I would apply this offer effective January and would expiry January I confirmed the email address where customer receives notification that her Bell Aliant bill is ready for viewingShould the customer have issues not receiving and/or viewing her bills she is to contact Internet technical support at [redacted] I am providing [redacted] copies of her Bell Aliant statements via email for Oct to Jan Final Consumer Response / [redacted] (2000, 11, 2017/ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2016/01/15) */ This customer is not the account holder but Bell Aliant provided information that the buried cable providing service to this particular civic address is not compatible for FibreOP serviceInformation has been provided on to our Engineering Department for future consideration for FibreOP service Bell Aliant has closed the file and considers the issue resolved
We have reached out to the customer providing a full detail of his account and proposed offer At this time the customer has not responded to us
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Bell Aliant offered to send the customer a refund cheque for either the full amount of her returned deposit $ [redacted] or for the credit balance currently showing on her account of $***The customer chose the credit balance of [redacted] so the request was issued todayBell Aliant apologized to the customer for the miscommunication of how deposits are returnedCheque will be delivered via Canada Post 2-weeksBell Aliant and the customer consider the issue resolved and closed to the satisfaction of both parties
Final Consumer Response / [redacted] (2000, 6, 2017/02/27) */ I have spoken with an individual at the executive offices of Bell-Aliant this afternoonShe has informed me that my mothers telephone service has finally been connected in her new place of residenceThey have agreed to provide a significant reduction on my mothers telephone bill for the next several months, in addition to waving the next months billThey have also called my mother to apologize and have a greed to send a letter of apology in the mail as wellI am pleased with this outcome after much and I do and if it is possible to mark this complaint as resolved, I would be happy if you would do soThank you very much,
Hello, We have an outstanding complaint that we have not had a response for yetCould you please update us on any progress? Thank you Regards, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/04/01) */ [redacted] Aliant continues to attempt to reach this customer to assist in resolving his billing issuesWe do request an extension of weeks on this customer in hopes he will contact us back Final Business Response / [redacted] (4000, 13, 2015/04/17) */ [redacted] Aliant has not heard back from the customerWe are prepared to adjust the customer's account for $ [redacted] plus tax ($ [redacted] X months for Unlimited Calling Plan) from the balance $ [redacted] which leaves $ [redacted] for the customer to pay and I will issue a credit after that for $ [redacted] We will request that the customer pay the balance first before the remaining portion of the account is adjustedUnfortunately the customer has not contacted us back so this arrangement can be made [redacted] Aliant has already extended this complaint and we now consider the issue closed
Final Consumer Response / [redacted] (2000, 9, 2017/05/03) */ Bell Aliant finally called on May (after months of me calling them)They agreed to write off the invoice, I believe, after realizing that I refuse to pay for days of poor serviceThis should have been solved between myself and Bell months agoI am satisfied with the end result, but still upset over their overall tactics and customer service
Initial Business Response / [redacted] (1000, 15, 2015/02/13) */ From: [redacted] (XXXXXXX) (mailto: [redacted] @***.ca) Sent: Friday, February 13, XXXX X:XX AM To: 'RevDex.com' Subject: (SPAM) RE: BBB Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXX-XX-XXX) Importance: Low Good... day, Please note that this customer is not a [redacted] subscriber but rather Bell Aliant therefore we are unable to assist him. This has to be send to Bell Aliant. Thank you. [redacted] Adjoint - Centre de Relations Clients Associate - Customer Relations Centre XXX-XXX-XXXX X-XXX-XXX-XXXX ext. 2 [redacted] @***.ca Pour gérer vos préférences en matière de communications : ***.ca/preferencescourriel Bureau du secrétaire de [redacted] Télé Satellite ( [redacted] et Bell Aliant [redacted] - [redacted] -***, [redacted] , [redacted] / ***.ca __________________________________________________ To manage your communication preferences: bell.ca/emailpreferences Corporate Secretary's Office of [redacted] ( [redacted] and Bell Aliant [redacted] - [redacted] , [redacted] , [redacted] / ***.ca [redacted] Final Business Response / [redacted] (1000, 29, 2015/02/23) */ Upon review of Mr. [redacted] 's account I found that he has contacted our repair department a number of times over the past year. I advised that each situtation is assessed on an individual basis and any credits are based on those findings. In Mr. [redacted] 's case I was able to apply the requested adjustment of $80 and provide a monthly credit of $20 for the next 24 months. I did advise that this credit will expire in Feb 2017. Bell/Aliant considers this matter to be closed and resolved as per the customers request.
Initial Business Response / [redacted] (1000, 10, 2017/08/01) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant provided a one-time credit of $ [redacted] + tax to adjust the July bill statementBell Aliant increased the monthly credit on the customer's account by $ [redacted] (increased from $ [redacted] to $**/month) to the expiry date of April Bell Aliant called the customer and sent an email to advise we have resolved the issue Closed
Initial Business Response / [redacted] (1000, 7, 2017/09/06) */ Spoke to [redacted] and advised that the account that was set up under his name has been terminated and the amount sent to the collection agency was adjusted and the file pulled backI agreed with [redacted] that the entire issue was caused by a Bell Aliant errorWe agreed to a solution to resolve the issue and I agreed to provide the details of that solution to him via email Initial Consumer Rebuttal / [redacted] (2000, 9, 2017/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am in agreement with the terms of settlement as put forth by BellHowever, I must comment that Bell and I agreed verbally on the settlement subject to my receiving the terms by emailThat was on Tuesday, Sept Bell then contacted Revdex.com to advise of settlementI had to call Bell on Friday, the 9th, looking for the emailI had it within a half hour, but after I once again had to follow upI want to thank Revdex.com for your assistance
Initial Business Response / [redacted] (1000, 5, 2017/06/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant contacted the customer to explain that her promotions was already extended to months, expiring in August Customer was still concerned that her bill statement doesn't reflect that expiry date however; as this was just changed, our billing system needs to process another bill to show on the monthly statementCustomer will check her July bill and contact Bell Aliant back to adviseAll issues resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although my June bill shows conflicting information (expiry May 2018) I understand that Bell Aliant's record of my account shows an expiry date of August I have been given contact information to discuss the issue again if the next bill does not contain the correct expiryTherefore, I'm satisfied at this timeThe person I spoke with at Bell Aliant was extremely pleasant and helpful, and I'm grateful for that
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response does not acknowledge the facts of the dispute. Instead, they write in glowing terms that "ARS prides itself on providing premier customer service ...." This is ludicrous because this issue took one year to get resolved. That is not "premier customer service."In my case, their customer service was horrendous. They never tried to resolve the issue after several calls asking for a resolution. They only reacted after I complained to the BBB.I still wonder how ARS can claim premier customer service after installing an A/C unit without a work permit, or never calling for an inspection as stated in the purchase agreement, or having to reinstall a portion of the unit that was leaning, or the unit failing inspection after corrections were made.I will inform the City of Alexandria about this incident. I believe that they should be made aware that ARS did not comply with building requirements in my case. It appears to me that ARS would have never corrected the situation without my persistence and the help of the BBB. Thank you.The real test of ARS professionalism is yet to come. Since the unit is under warranty, how will they respond to supporting their product in the future? Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/12/09) */ After further review of [redacted] Bell Aliant account, I left two voice messages for the customer with the last message December 8, agreeing to honor the Bell Aliant bundle offer for $ [redacted] ending July I have issued an adjustment for $ [redacted] (tax not included) for overbillingThe adjustment, billing correction will be applicable to December 21, statementBell Aliant considers issue resolved and have left my contact information should the customer have any further concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has agreed to honour the fixed bundle rate for the time frame specified
Initial Business Response / [redacted] (1000, 15, 2016/02/03) */ I spoke with [redacted] today February 3, regarding promo and regular pricing After reviewing the customer's account, she had been receiving a loyalty credit which ended in Dec A notice that was included in November bill was advising effective Jan 13, your monthly bill will increase by $ [redacted] per month, plus taxesThe bundle price was $ [redacted] and with the increase changed this price to $ [redacted] Since the previous loyalty credit ended, a new loyalty credit was offered for $ [redacted] for months and applied to the customer's accountBell Aliant has closed this complaint; however the customer is not happy with the outcome Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They continually misrepresentMy bill increase was [redacted] not *This company uses promotions to the gouge prices by [redacted] They don't send billsThe [redacted] increase is not on my bill it's **Every year they use the word promotion to increase my bill by first **% then [redacted] per cent and after calling they give you a small discount back and expect you to be grateful [redacted] I started because they offered $ [redacted] for cable internet and phone and I have NEVER paid less then $ [redacted] When I first inquired as we were moving to a new area they said start now and get this great deal and if prices go up it will be like [redacted] and when u move there is no chargeNow this one tells me that when I moved I lost the promotion!! [redacted] Final Business Response / [redacted] (4000, 27, 2016/ After further review, we have spoken with [redacted] on a few occasions when inquiring about her pricingWe confirmed with [redacted] the billing was correct and since the customer has extras on the [redacted] side, she was aware her bundle would be more than advertised due to this We have explained to the customer there will be no change in pricing and why she no longer getting the promotion pricingBell Aliant has closed this complaint Final Consumer Response / [redacted] (**00, 2*, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] $ [redacted] This is the first I have ever heard about my move being the issue!!!!! [redacted] I still paid an extra [redacted] for a total of more than $ [redacted] when it should have been $ [redacted]