Initial Business Response / [redacted] (***, 5, 2016/02/05) */ I spoke with [redacted] February 4, in regards to the initial install of the FibreOP service and advised I would not be issuing a credit $***I have offered to increase his loyalty credit from $ [redacted] to $ [redacted] for the next months and to issue a onetime adjustment for $ [redacted] plus tax for one of the set top boxes not being programmed for HD and PVR which equals months per our terms of service [redacted] has declined my offerBell Aliant has closed this complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) So what I am reading in this response is that they recognize that they mess up on one of the set top boxes but do not on the other two! [redacted] We have explained our issue to so many customer service agents at bell that we can't even remember a number, however if they understood that their trained technician was the person who install set top boxes and set all three up wrong,we believe that they are responsible for the problem but they feel they should only credit us for one messed up install? Not acceptable at all and Bell Aliant is not being a fair company to deal with and we will pursue this matter furtherThey have agreed to up our loyalty credit by $ [redacted] per mth for mths =$ [redacted] and a one time adjustment of $ [redacted] for the one set top boxSo this is a total of $ [redacted] over a period of one yearIf they would credit us for the other two set top boxes they didn't install correctly that would equate to a grand total of $***We asked for a $ [redacted] credit and don't have an issue of spreading that over a mth period to guarantee we stay with bell for that periodSo to close, what we asked for was not far fetched but very fair
Initial Business Response / [redacted] (1000, 5, 2017/10/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant issued an adjustment for the loss of the Satellite TV promotional credits of $ [redacted] + $ [redacted] = $ [redacted] from September to August (months) = $ [redacted] + tax [redacted] = $ [redacted] Bell Aliant has requested that our Finance Group issue a refund cheque to [redacted] for the full $ [redacted] and have advised 2-weeks for delivery through [redacted] Bell Aliant and the customer now consider the complaint resolved and closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've accepted the offer
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Bell Aliant contacted the customer and reviewed her accountWe confirmed that the the work orders to disconnect were all cancelled as per the customer's requestTheir internet service was disconnected in error and then reconnected the same dayAn adjustment of $was applied to the customer's account along with a monthly loyalty credit of $13.00/month for 1-yearCustomer is happy with the resolutionBell Aliant and the customer now consider the issue resolved and closed to the satisfaction of both parties Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company reconnected service and gave a credit for my inconvenience and for earlier poor serviceI would still welcome a written acknowledgement and apology, but this is not contingent on accepting that the case is closedI hereby accept that the case is closed to my satisfactionThank you
Initial Business Response / [redacted] (1000, 15, 2015/10/02) */ Hello, I would like to advise that a cheque for the amount of $**[redacted] has been sent to customerA detailed message was left for customer to advise Thanks [redacted] Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are sending out the refund Thank you
Initial Business Response / [redacted] (1000, 6, 2015/01/16) */ Bell Aliant spoke with Sherry but she had already had her issues resolved with a consumer Representative who provided the with her bundle promotion for months and credited back the reconnection charge on her accountCustomer has placed a disconnect with Bell TV which I had cancelled by Bell Satellite TV as per Sherry's request I called Sherry and left a voice message to confirm the disconnect order on her Bell TV was cancelledI issued a one-month credit to her account for the ongoing issues she experienced Customer was happy with the outcomeBell Alaint and the customer now consider the issue resolved and closed CLOSED
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ This customer has previously been advised through a complaint filed with the [redacted] that she is responsible in full for the payment of this account. [redacted] and on-demand charges were clearly detailed on each of the 5 bills they appeared. All... set top boxes are installed with a password which is provided to the customer. If that customer chooses to share the password and/or change the password, Bell Aliant cannot guarantee charges will or will not occur. The customer was provided with our TV services Terms of Service which clearly state that the customer is responsible for all charges made within their home. The customer is not happy with this outcome but Bell Aliant has closed the file as resolved. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no password because if there were this wouldn't have happened. I have no Idea it happened until they send me a past due amount if $ [redacted] in the mail. That was my first bill that was sent. They said they send the bills online. I didn't even know till the DEC 19 that NY bills were online. I should have received bills in the mail. [redacted] I can't afford this bill. Final Business Response / [redacted] (4000, 9, 2016/02/04) */ Bell Aliant has advised this customer that all our PVR equipment is set up originally with a password of [redacted] and it is the customer's responsibility to change that password. In accordance with our Terms of Service for TV service, the customer is responsible for any and all charges resulting from pay-per-vu and on-demand purchases made from their home. The balance on the account is the customer's responsibility. Again, Bell Aliant considers this closed. Final Consumer Response / [redacted] (4200, 11, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) there was no password. they are lying. I should have been sent bills in the mail . didnt receive anything until Dec 18 saying I was overdue ***. THIS IS OUTRAGEOUS.IM NOT PAYING IT.
Bell Aliant agent has contacted Mr [redacted] e regarding his billing issue Bell Aliant will be contacting Mr [redacted] e back on Feb once his Feb statement has printed The customer has also filed a complaint with the ***
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ I sent an email on [redacted] to Mr [redacted] regarding payments he has called into Bell Aliant for $each on [redacted] ref # [redacted] and [redacted] Ref # [redacted] No payment has been applied to the customers Bell Aliant account [redacted] We have explained to Mr [redacted] by the advice of our Finance Depthe needs to take his receipts to his Bank so they can put a trace to find out where they have applied the $I have offered to contact the branch he deals with and speak with the branch manager only to discuss what we requireMr [redacted] has been advised we need $to reconnect his service either by a payment made at the Bell Aliant store and/or Credit Card to avoid a full disconnection on [redacted] I have already dealt with Mr [redacted] with this complaint filed with our Executive office Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this because everything thag was asked of me I have done including going to the bank and have payments tracedBell aliant has my money I'm not asking g for the money back I would like it applied to my account Final Consumer Response / [redacted] (4200, 11, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am absolutely not going to give you permission to speak to my bank manager or anybody else there I've already made a fool out of myself over this more than once I'm not going to allow you to make it worse I have made my payment I have provided proof more than once in more than one way.and go to the Bell Aliant store??? [redacted] as far as the payment goes I made it for $to the proper account number the bank has checked numerous times and confirmed this for me [redacted] [redacted] Services have already been disconnected by bell aliant and they will stay disconnected because I've payed this bill once and I am not paying it again Final Business Response / [redacted] (4000, 13, 2015/07/23) */ I have reviewed Mr [redacted] Bell Aliant account today [redacted] and the balance owing as of his [redacted] statement is $1,The arrears are now $with no payment since [redacted] I have attempted to try and help Mr***'s and the only way to resolve this issue is even though he has provided us a Ref # for his payment for $it did not get applied to his Bell Aliant account and no transaction was received from his Bank that he made the payment to Bell AliantThe bank needs to do a trace on this payment, and if it has been misapplied to another one of his accounts other than Bell Aliant than it is the responsibility of his bank who needs to reverse the payment and send the monies to Bell AliantWe would require $to reconnect his service to avoid full disconnection on [redacted] [redacted] bank and not Bell Aliant as they are the ones that have not sent payment to Bell Aliant that would have avoided the suspension of his services
Initial Business Response / [redacted] (1000, 5, 2017/09/27) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant resolved the customer's issues and sent the following email to the customer on September as confirmationWe have not received a response back and have now closed the file Good Morning [redacted] ; It is important to ensure all information on a customer's account is correctI have updated your account with the correct mailing address to ensure you receive all notifications that may be sent to youOnce an account is disconnected, the electronic bill notification is removed and you will receive any notices and bill statements via paper billing through [redacted] I will be providing an update to the Revdex.com to advise of the following: As per your email below, I have removed the apt # from the billing address so it is now updated to the following: [redacted] , [redacted] RD., [redacted] I will be providing an update to the Revdex.com to advise of the following: All processes were followed correctly in addressing your overdue account The account was suspended for non-payment on September and you requested the service be completely disconnected on September which it was The current balance owing on the account as of the September 9, bill statement is $ [redacted] You will receive one final bill dated service to October 9, but there will only be billing up to the date of disconnection of September All equipment has been returned to the account I have provided you with a one-time $ [redacted] credit for the customer service you receivedThis updates the balance owing on your account to $ [redacted] as of the September bill statement If you have any follquestions or concerns, please let me know Thanks, ***
Initial Business Response / [redacted] (***0, 14, 2017/06/27) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant provided the customer with the speed bump which is no chargeBell Aliant did not provide to all customers - it had to be requestedThe customer then advised she wasn't getting the proper speeds but we explained speed tests must be done with a wired modem and only through our recommended test site through our websiteBell Aliant also explained to the customer that she has not been paying for the unlimited Canada/US long distance plan - nor does she have this plan on her account - nor does she even make long distance callsWe offered to add the plan to her account at no chargeBell Aliant advised the customer that since there was no charge for this speed bump, there would be no compensation however; we did offer her a customer loyalty credit of $***/month for the next monthsBell Aliant asked the customer to advise if she accepts our offer but she has not respondedWe have now closed the file Initial Consumer Rebuttal / [redacted] (2000, 17, 2017/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I explained to miss [redacted] that I did the speed test with a wired modem and through there website and it still showed low speedsi also explained that on their website it states that the unlimited canada/us long distance is included in the ***/ [redacted] bundlethe one I apparently have nowIt should not matter to her if I make long distance calls or not, it is none of her businessI have replied to miss [redacted] and told her that I will accept the loyalty credit, as long as there are NO extra fees or charges on my next billIf there are any new charges on my bill in the near future I will be in touch
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Bell Aliant spoke with the customer [redacted] who advised that it was [redacted] that fraudulently set up this telephone account under [redacted] 's name [redacted] 's personal information was provided to Bell Aliant at the time of the order (please note that Bell Aliant now submits credits checks to avoid this type of fraud) [redacted] Bell Aliant has noted the account to advise that there is possible fraud on this account and charges were established by [redacted] and [redacted] ***Bell Aliant confirmed for [redacted] that the equipment was returned to Bell Aliant and the balance was updated to $Bell Aliant explained that should [redacted] contact us, we can put the account in c/o; [redacted] but we would have to speak with her to have her admissionBell Aliant has closed the account and considers the issue resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dont agree with it but guess I have no choice but to accept if thats the best they can do [redacted] This account should never have been transferred from [redacted] into mine, end of storyAs for needing Miss ***s admission to put the bill in c/o her name, what difference does that make really as the bill is still in my nameI dont see where i'm any further ahead than I was before making this complaintI didnt open the account, I wasnt aware of the account in my name, I didn't order any services and I certainly didn't use any of the services [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/05) */ I spoke with Ms [redacted] today [redacted] and explained [redacted] I took a look at the notes and assured [redacted] if she has any issue with [redacted] to contact myself or ***I did indicate that the listing was under the name of [redacted] ***Bell Aliant has closed Final Consumer Response / [redacted] (2000, 11, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm no way happy with any of this but they have assured me that this would not affect my credit so guess thats the best I can hope for
Initial Business Response / [redacted] (1000, 8, 2017/06/05) */ Contact Name and [redacted] Bell Aliant spoke with the customer and explained that once wiring has been changed over from copper to fibe, the copper wiring is removed and we are unable to provide copper internet service any longerBell Aliant provided the customer with a monthly credit of $***/month for 1-year to assist with the billingCustomer was happy with the outcome The complaint has now been closed
Initial Business Response / [redacted] (1000, 5, 2016/12/08) */ Spoke with [redacted] today December 8, and agreed to honor the Bell Aliant bundle offer for $ [redacted] ending April I have issued an adjustment for $ [redacted] (tax not included) for overbillingThe adjustment, billing correction will be applicable to December 9, statementBell Aliant considers issue resolved and the customer is satisfied Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12587490, and find that this resolution is satisfactory to meThe issue is with bell CanadaAs an update they have changed my amount but still won't admit to it or offer some reimbursement for anything I was overcharged for
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Good Morning, I spoke with customer regarding this complaintThe install was completed [redacted] Customer contacted Bell Aliant [redacted] about this complaintShe expressed at that time she didn't want a wire run into home for installOur Service manager was out to review install and it was determined and explained to customer it was completed to standardService manager gave customer the option to have wire removed and hole filled, with a wireless option for serviceAt this time he offered a month credit for the inconvenience totalling $which was added to customer's accountThe option is still available to change customer to wireless which was advisedThe customer refused this wireless option
Initial Business Response / [redacted] (1000, 10, 2014/11/27) */ Good Afternoon, a full review of the account was done with Ms [redacted] as well as a document provided to her explaining the balance on the accountThere has been no further response from the customerWe now consider this resolved and closed Thanks Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true I did speak with a representative from bell and she did explain charges as well as remove the early cancellation fee this rep did not explain the discrepancies in previous statements I had received nor did she explain the final notice I received stating a "set loss" which means unreturned equipment I did receive an outline of my bill which is better than before however I'm less than impressed with their service or lack there of Final Business Response / [redacted] (4000, 14, 2014/12/09) */ Good Morning, We have provided all the documention required by the customerAfter providing all information to the customer there was no further contact on the customers behalfBell Aliant considers this matter closed
Initial Business Response / [redacted] (1000, 8, 2015/05/05) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] After my investigation into this matter and my conversation with [redacted] we have honored offer my back in Sept/I issued a credit from Sept to Present for difference and also adjusted credit going forward until term of [redacted] Issue is now resolvedReview in detail with customer [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/06) */ regarding my complaint with bell aliant , I was contacted by [redacted] from the solutions division and she has credited my account with the out standing balance on our accountshe has honoured our agreement that was made with [redacted] until [redacted] .so, our problem with bell aliant has been resolved and I would like to thank- you for your help [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ [redacted] Aliant has called and left messages for the customer as well as emailed in an attempt to resolve their concernsWe have not received a call back or email from the customer therefore [redacted] Aliant considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not seen a response from [redacted] AliantBecause of the issues with our system we do not use the home telephone so I did not retrieve any voicemails from that phone I will check through my emails again but I did not see one is there a contact number in which I can call if so if that could please be forwarded to me it would be appreciated Final Business Response / [redacted] (4000, 12, 2015/11/03) */ [redacted] Aliant and the customer have resolved the issue [redacted] Aliant has agreed to credit half of the penalty for disconnecting the security service [redacted] Aliant and the customer consider the matter resolved and closed Final Consumer Response / [redacted] (2000, 14, 2015/11/04) */ Hi thereI'm happy with the resolution of this issueThank you very much
Initial Business Response /* (1000, 8, 2014/11/24) */
Bell Aliant reviewed the customer account and spoke with *** to advise that she needs to pay her account in full to have her services restoredThe customer was advised to contact us back once payment is made and I can then have a repair
technician check her internet as there were only notes in contact tickets and no repair reports regarding any repair issuesNo technician was ever dispatchedThe customers account has now been disconnected completely, no payment has been made by the customer and no further contact has been made by the customerBell Aliant now considers this issue closed
Initial Consumer Rebuttal /* (3000, 10, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payment has been made but not made in fullNot interested in continuing service so no need for a technician to come to do repairsHave moves on to another companySo something still has to be done about services I did not receive
Final Consumer Response /* (4200, 14, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bell aliant has recorded calls of myself calling and informing of services not working on more then one occasionAt one time twch did come to the house and said it was a billing issue he couldnt do anythig as bell was charging for receiver that where returned and in their wherehouseWe have had trouble ever since and I was supposed to get a call back from a manager that I never received as for a tech coming to the house I had already cancelled my television service before any of this happenedBell needs to take responsibility for there lack of costumer serviceAll the needs to be done is to look at recorded phone cals
Final Business Response /* (4000, 16, 2014/12/01) */
Again, Bell Aliant has advised the customer numerous times that her balance is her responsibility to pay in fullThe customer has escalated her issues numerous times and each time is advised that she must pay her account in fullBell Aliant has reviewed the customers account and determined that no adjustments are requiredThe customer was offered a technician visit on October but declined - this was after upgrading their bundle from "good" to "better"Customers account has been overdue for at least the last year and numerous conversations were held with *** for payment arrangements but no mention of any issues with servicesBell Aliant is closing the complaint and considers this customer issue resolved
Initial Business Response /* (1000, 5, 2015/02/23) */
I spoke with Mr*** and sent an email per our conversation today February 23, regarding his Bell Aliant account being sent to the collection agencyAn adjustment had already been issued for $on February 20, The collection
agency has been notified of this errorI apologzied for any inconvience this has caused and left my contact information I have should he have any further issueI have closed this escalation
Initial Business Response / [redacted] (***, 5, 2016/02/05) */ I spoke with [redacted] February 4, in regards to the initial install of the FibreOP service and advised I would not be issuing a credit $***I have offered to increase his loyalty credit from $ [redacted] to $ [redacted] for the next months and to issue a onetime adjustment for $ [redacted] plus tax for one of the set top boxes not being programmed for HD and PVR which equals months per our terms of service [redacted] has declined my offerBell Aliant has closed this complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) So what I am reading in this response is that they recognize that they mess up on one of the set top boxes but do not on the other two! [redacted] We have explained our issue to so many customer service agents at bell that we can't even remember a number, however if they understood that their trained technician was the person who install set top boxes and set all three up wrong,we believe that they are responsible for the problem but they feel they should only credit us for one messed up install? Not acceptable at all and Bell Aliant is not being a fair company to deal with and we will pursue this matter furtherThey have agreed to up our loyalty credit by $ [redacted] per mth for mths =$ [redacted] and a one time adjustment of $ [redacted] for the one set top boxSo this is a total of $ [redacted] over a period of one yearIf they would credit us for the other two set top boxes they didn't install correctly that would equate to a grand total of $***We asked for a $ [redacted] credit and don't have an issue of spreading that over a mth period to guarantee we stay with bell for that periodSo to close, what we asked for was not far fetched but very fair
Initial Business Response / [redacted] (1000, 5, 2017/10/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant issued an adjustment for the loss of the Satellite TV promotional credits of $ [redacted] + $ [redacted] = $ [redacted] from September to August (months) = $ [redacted] + tax [redacted] = $ [redacted] Bell Aliant has requested that our Finance Group issue a refund cheque to [redacted] for the full $ [redacted] and have advised 2-weeks for delivery through [redacted] Bell Aliant and the customer now consider the complaint resolved and closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've accepted the offer
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Bell Aliant contacted the customer and reviewed her accountWe confirmed that the the work orders to disconnect were all cancelled as per the customer's requestTheir internet service was disconnected in error and then reconnected the same dayAn adjustment of $was applied to the customer's account along with a monthly loyalty credit of $13.00/month for 1-yearCustomer is happy with the resolutionBell Aliant and the customer now consider the issue resolved and closed to the satisfaction of both parties Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company reconnected service and gave a credit for my inconvenience and for earlier poor serviceI would still welcome a written acknowledgement and apology, but this is not contingent on accepting that the case is closedI hereby accept that the case is closed to my satisfactionThank you
Initial Business Response / [redacted] (1000, 15, 2015/10/02) */ Hello, I would like to advise that a cheque for the amount of $**[redacted] has been sent to customerA detailed message was left for customer to advise Thanks [redacted] Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are sending out the refund Thank you
Initial Business Response / [redacted] (1000, 6, 2015/01/16) */ Bell Aliant spoke with Sherry but she had already had her issues resolved with a consumer Representative who provided the with her bundle promotion for months and credited back the reconnection charge on her accountCustomer has placed a disconnect with Bell TV which I had cancelled by Bell Satellite TV as per Sherry's request I called Sherry and left a voice message to confirm the disconnect order on her Bell TV was cancelledI issued a one-month credit to her account for the ongoing issues she experienced Customer was happy with the outcomeBell Alaint and the customer now consider the issue resolved and closed CLOSED
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ This customer has previously been advised through a complaint filed with the [redacted] that she is responsible in full for the payment of this account. [redacted] and on-demand charges were clearly detailed on each of the 5 bills they appeared. All... set top boxes are installed with a password which is provided to the customer. If that customer chooses to share the password and/or change the password, Bell Aliant cannot guarantee charges will or will not occur. The customer was provided with our TV services Terms of Service which clearly state that the customer is responsible for all charges made within their home. The customer is not happy with this outcome but Bell Aliant has closed the file as resolved. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no password because if there were this wouldn't have happened. I have no Idea it happened until they send me a past due amount if $ [redacted] in the mail. That was my first bill that was sent. They said they send the bills online. I didn't even know till the DEC 19 that NY bills were online. I should have received bills in the mail. [redacted] I can't afford this bill. Final Business Response / [redacted] (4000, 9, 2016/02/04) */ Bell Aliant has advised this customer that all our PVR equipment is set up originally with a password of [redacted] and it is the customer's responsibility to change that password. In accordance with our Terms of Service for TV service, the customer is responsible for any and all charges resulting from pay-per-vu and on-demand purchases made from their home. The balance on the account is the customer's responsibility. Again, Bell Aliant considers this closed. Final Consumer Response / [redacted] (4200, 11, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) there was no password. they are lying. I should have been sent bills in the mail . didnt receive anything until Dec 18 saying I was overdue ***. THIS IS OUTRAGEOUS.IM NOT PAYING IT.
Bell Aliant agent has contacted Mr [redacted] e regarding his billing issue Bell Aliant will be contacting Mr [redacted] e back on Feb once his Feb statement has printed The customer has also filed a complaint with the ***
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ I sent an email on [redacted] to Mr [redacted] regarding payments he has called into Bell Aliant for $each on [redacted] ref # [redacted] and [redacted] Ref # [redacted] No payment has been applied to the customers Bell Aliant account [redacted] We have explained to Mr [redacted] by the advice of our Finance Depthe needs to take his receipts to his Bank so they can put a trace to find out where they have applied the $I have offered to contact the branch he deals with and speak with the branch manager only to discuss what we requireMr [redacted] has been advised we need $to reconnect his service either by a payment made at the Bell Aliant store and/or Credit Card to avoid a full disconnection on [redacted] I have already dealt with Mr [redacted] with this complaint filed with our Executive office Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this because everything thag was asked of me I have done including going to the bank and have payments tracedBell aliant has my money I'm not asking g for the money back I would like it applied to my account Final Consumer Response / [redacted] (4200, 11, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am absolutely not going to give you permission to speak to my bank manager or anybody else there I've already made a fool out of myself over this more than once I'm not going to allow you to make it worse I have made my payment I have provided proof more than once in more than one way.and go to the Bell Aliant store??? [redacted] as far as the payment goes I made it for $to the proper account number the bank has checked numerous times and confirmed this for me [redacted] [redacted] Services have already been disconnected by bell aliant and they will stay disconnected because I've payed this bill once and I am not paying it again Final Business Response / [redacted] (4000, 13, 2015/07/23) */ I have reviewed Mr [redacted] Bell Aliant account today [redacted] and the balance owing as of his [redacted] statement is $1,The arrears are now $with no payment since [redacted] I have attempted to try and help Mr***'s and the only way to resolve this issue is even though he has provided us a Ref # for his payment for $it did not get applied to his Bell Aliant account and no transaction was received from his Bank that he made the payment to Bell AliantThe bank needs to do a trace on this payment, and if it has been misapplied to another one of his accounts other than Bell Aliant than it is the responsibility of his bank who needs to reverse the payment and send the monies to Bell AliantWe would require $to reconnect his service to avoid full disconnection on [redacted] [redacted] bank and not Bell Aliant as they are the ones that have not sent payment to Bell Aliant that would have avoided the suspension of his services
Initial Business Response / [redacted] (1000, 5, 2017/09/27) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant resolved the customer's issues and sent the following email to the customer on September as confirmationWe have not received a response back and have now closed the file Good Morning [redacted] ; It is important to ensure all information on a customer's account is correctI have updated your account with the correct mailing address to ensure you receive all notifications that may be sent to youOnce an account is disconnected, the electronic bill notification is removed and you will receive any notices and bill statements via paper billing through [redacted] I will be providing an update to the Revdex.com to advise of the following: As per your email below, I have removed the apt # from the billing address so it is now updated to the following: [redacted] , [redacted] RD., [redacted] I will be providing an update to the Revdex.com to advise of the following: All processes were followed correctly in addressing your overdue account The account was suspended for non-payment on September and you requested the service be completely disconnected on September which it was The current balance owing on the account as of the September 9, bill statement is $ [redacted] You will receive one final bill dated service to October 9, but there will only be billing up to the date of disconnection of September All equipment has been returned to the account I have provided you with a one-time $ [redacted] credit for the customer service you receivedThis updates the balance owing on your account to $ [redacted] as of the September bill statement If you have any follquestions or concerns, please let me know Thanks, ***
Initial Business Response / [redacted] (***0, 14, 2017/06/27) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Bell Aliant provided the customer with the speed bump which is no chargeBell Aliant did not provide to all customers - it had to be requestedThe customer then advised she wasn't getting the proper speeds but we explained speed tests must be done with a wired modem and only through our recommended test site through our websiteBell Aliant also explained to the customer that she has not been paying for the unlimited Canada/US long distance plan - nor does she have this plan on her account - nor does she even make long distance callsWe offered to add the plan to her account at no chargeBell Aliant advised the customer that since there was no charge for this speed bump, there would be no compensation however; we did offer her a customer loyalty credit of $***/month for the next monthsBell Aliant asked the customer to advise if she accepts our offer but she has not respondedWe have now closed the file Initial Consumer Rebuttal / [redacted] (2000, 17, 2017/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I explained to miss [redacted] that I did the speed test with a wired modem and through there website and it still showed low speedsi also explained that on their website it states that the unlimited canada/us long distance is included in the ***/ [redacted] bundlethe one I apparently have nowIt should not matter to her if I make long distance calls or not, it is none of her businessI have replied to miss [redacted] and told her that I will accept the loyalty credit, as long as there are NO extra fees or charges on my next billIf there are any new charges on my bill in the near future I will be in touch
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Bell Aliant spoke with the customer [redacted] who advised that it was [redacted] that fraudulently set up this telephone account under [redacted] 's name [redacted] 's personal information was provided to Bell Aliant at the time of the order (please note that Bell Aliant now submits credits checks to avoid this type of fraud) [redacted] Bell Aliant has noted the account to advise that there is possible fraud on this account and charges were established by [redacted] and [redacted] ***Bell Aliant confirmed for [redacted] that the equipment was returned to Bell Aliant and the balance was updated to $Bell Aliant explained that should [redacted] contact us, we can put the account in c/o; [redacted] but we would have to speak with her to have her admissionBell Aliant has closed the account and considers the issue resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dont agree with it but guess I have no choice but to accept if thats the best they can do [redacted] This account should never have been transferred from [redacted] into mine, end of storyAs for needing Miss ***s admission to put the bill in c/o her name, what difference does that make really as the bill is still in my nameI dont see where i'm any further ahead than I was before making this complaintI didnt open the account, I wasnt aware of the account in my name, I didn't order any services and I certainly didn't use any of the services [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/05) */ I spoke with Ms [redacted] today [redacted] and explained [redacted] I took a look at the notes and assured [redacted] if she has any issue with [redacted] to contact myself or ***I did indicate that the listing was under the name of [redacted] ***Bell Aliant has closed Final Consumer Response / [redacted] (2000, 11, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm no way happy with any of this but they have assured me that this would not affect my credit so guess thats the best I can hope for
Initial Business Response / [redacted] (1000, 8, 2017/06/05) */ Contact Name and [redacted] Bell Aliant spoke with the customer and explained that once wiring has been changed over from copper to fibe, the copper wiring is removed and we are unable to provide copper internet service any longerBell Aliant provided the customer with a monthly credit of $***/month for 1-year to assist with the billingCustomer was happy with the outcome The complaint has now been closed
Initial Business Response / [redacted] (1000, 5, 2016/12/08) */ Spoke with [redacted] today December 8, and agreed to honor the Bell Aliant bundle offer for $ [redacted] ending April I have issued an adjustment for $ [redacted] (tax not included) for overbillingThe adjustment, billing correction will be applicable to December 9, statementBell Aliant considers issue resolved and the customer is satisfied Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12587490, and find that this resolution is satisfactory to meThe issue is with bell CanadaAs an update they have changed my amount but still won't admit to it or offer some reimbursement for anything I was overcharged for
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Good Morning, I spoke with customer regarding this complaintThe install was completed [redacted] Customer contacted Bell Aliant [redacted] about this complaintShe expressed at that time she didn't want a wire run into home for installOur Service manager was out to review install and it was determined and explained to customer it was completed to standardService manager gave customer the option to have wire removed and hole filled, with a wireless option for serviceAt this time he offered a month credit for the inconvenience totalling $which was added to customer's accountThe option is still available to change customer to wireless which was advisedThe customer refused this wireless option
Initial Business Response / [redacted] (1000, 10, 2014/11/27) */ Good Afternoon, a full review of the account was done with Ms [redacted] as well as a document provided to her explaining the balance on the accountThere has been no further response from the customerWe now consider this resolved and closed Thanks Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true I did speak with a representative from bell and she did explain charges as well as remove the early cancellation fee this rep did not explain the discrepancies in previous statements I had received nor did she explain the final notice I received stating a "set loss" which means unreturned equipment I did receive an outline of my bill which is better than before however I'm less than impressed with their service or lack there of Final Business Response / [redacted] (4000, 14, 2014/12/09) */ Good Morning, We have provided all the documention required by the customerAfter providing all information to the customer there was no further contact on the customers behalfBell Aliant considers this matter closed
Initial Business Response / [redacted] (1000, 8, 2015/05/05) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] After my investigation into this matter and my conversation with [redacted] we have honored offer my back in Sept/I issued a credit from Sept to Present for difference and also adjusted credit going forward until term of [redacted] Issue is now resolvedReview in detail with customer [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/06) */ regarding my complaint with bell aliant , I was contacted by [redacted] from the solutions division and she has credited my account with the out standing balance on our accountshe has honoured our agreement that was made with [redacted] until [redacted] .so, our problem with bell aliant has been resolved and I would like to thank- you for your help [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ [redacted] Aliant has called and left messages for the customer as well as emailed in an attempt to resolve their concernsWe have not received a call back or email from the customer therefore [redacted] Aliant considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not seen a response from [redacted] AliantBecause of the issues with our system we do not use the home telephone so I did not retrieve any voicemails from that phone I will check through my emails again but I did not see one is there a contact number in which I can call if so if that could please be forwarded to me it would be appreciated Final Business Response / [redacted] (4000, 12, 2015/11/03) */ [redacted] Aliant and the customer have resolved the issue [redacted] Aliant has agreed to credit half of the penalty for disconnecting the security service [redacted] Aliant and the customer consider the matter resolved and closed Final Consumer Response / [redacted] (2000, 14, 2015/11/04) */ Hi thereI'm happy with the resolution of this issueThank you very much
Initial Business Response /* (1000, 8, 2014/11/24) */
Bell Aliant reviewed the customer account and spoke with *** to advise that she needs to pay her account in full to have her services restoredThe customer was advised to contact us back once payment is made and I can then have a repair
technician check her internet as there were only notes in contact tickets and no repair reports regarding any repair issuesNo technician was ever dispatchedThe customers account has now been disconnected completely, no payment has been made by the customer and no further contact has been made by the customerBell Aliant now considers this issue closed
Initial Consumer Rebuttal /* (3000, 10, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payment has been made but not made in fullNot interested in continuing service so no need for a technician to come to do repairsHave moves on to another companySo something still has to be done about services I did not receive
Final Consumer Response /* (4200, 14, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bell aliant has recorded calls of myself calling and informing of services not working on more then one occasionAt one time twch did come to the house and said it was a billing issue he couldnt do anythig as bell was charging for receiver that where returned and in their wherehouseWe have had trouble ever since and I was supposed to get a call back from a manager that I never received as for a tech coming to the house I had already cancelled my television service before any of this happenedBell needs to take responsibility for there lack of costumer serviceAll the needs to be done is to look at recorded phone cals
Final Business Response /* (4000, 16, 2014/12/01) */
Again, Bell Aliant has advised the customer numerous times that her balance is her responsibility to pay in fullThe customer has escalated her issues numerous times and each time is advised that she must pay her account in fullBell Aliant has reviewed the customers account and determined that no adjustments are requiredThe customer was offered a technician visit on October but declined - this was after upgrading their bundle from "good" to "better"Customers account has been overdue for at least the last year and numerous conversations were held with *** for payment arrangements but no mention of any issues with servicesBell Aliant is closing the complaint and considers this customer issue resolved
Initial Business Response /* (1000, 5, 2015/02/23) */
I spoke with Mr*** and sent an email per our conversation today February 23, regarding his Bell Aliant account being sent to the collection agencyAn adjustment had already been issued for $on February 20, The collection
agency has been notified of this errorI apologzied for any inconvience this has caused and left my contact information I have should he have any further issueI have closed this escalation