Spoke with *** ***. Her account was terminated but there was a remaining charge on the account. We have cleared the balance and I will follow up with her once her new billing is presented to ensure all has been taken care of. This has been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Initial Business Response /* (1000, 5, 2017/07/26) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Bell Aliant spoke with the customer and provided him with a 1-year credit of $***/month X months $*** + tax applied to his
Bell Aliant account
Customer is satisfied with the outcome
Bell Aliant has closed the file
Initial Consumer Rebuttal /* (2000, 7, 2017/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As fair a deal as I figure I'm going to get
Initial Business Response /* (1000, 15, 2015/09/24) */
Hello,
Bell Aliant has contacted this cusotmer in regards to their complaint to date we have not received a response from customerWe will provide another update when the issue is resolved
Thanks
Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***
In regards to *** *** complaint, I have contacted *** *** and apolgized for the confusion and miscommunication
I have explained
her bill and how the bell aliant aliant billing system worksAll charges on her account are valid and this was explained to the customer
Final Business Response /* (4000, 8, 2015/06/01) */
As of ***th the Bell Mobility acct was separated from Bell Aliant acct
The $was for charges *** (as we bill month in arrears) The $was for *** bill not the *** bill
The *** pymt in which Mobility had taken is because there bill cycles differ then Bell Aliant
The charges on this account are valid
Thank you,
***
Initial Business Response /* (1000, 18, 2015/02/26) */
In regards to the attached consumer complaint, a refund totalling an amount of $has been sent to the customer via mail and he will be receiving it within 5-business days
Initial Business Response /* (1000, 8, 2017/01/13) */
Bell Aliant continues to work with various departments in our Company to provide a resolution for this customerWe are requesting an extension on this complaint until January Thank you for your consideration
Initial Consumer Rebuttal
/* (3000, 10, 2017/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been over a month and the resolution still has not been provided
Final Consumer Response /* (4200, 16, 2017/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from *** about the issue and she mentioned that she would get the area manager to call meOn Jan hrs *** called and advised me that the Area Manager was on Vacation but wanted to find out what has been happeningAfter telling him everything that happened we talked about how close we are too the CO and he wanted to check into the cable gaugesHe said that either himself or *** would call me back early the following week to let me know what is going onNo contact as of Today Jan This is not just a quality of service complaint this is a quality of Customer Service ComplaintThe issue with people that were supposed to call me back and the hangupsMissing techs and having to spend hours on the phone with repeating everything that I have told previous people
I am aware of the Up to Limits but when it is consistently below acceptable ranges there is an issueCredits have been applied to my account for service issue which was a way that some customer service representatives thought was the best way to deal with an upset customer
Technicians also have not explained that they can not increase my upload speedsTheir only explination to my wife was there was a problem at the CO and that they Fixed itTo me they never explained anythingThey also never leave a copy of the work performed and the resolutions done as per my request
***
***
Final Business Response /* (4000, 14, 2017/01/25) */
Bell Aliant has spoken with the customer and had our Area Managers contact the customer to explain that the upload speeds are within the parameters quoted and that we do not guarantee these speeds as there could be outside factors that may interfere with uploadsWe have had numerous technicians dispatched to the customer's home and each of the technicians have explained to the customer that we cannot increase the upload speeds from what he is currently receivingBell Aliant has provided the customer with credits of $*** + tax and $*** + tax as well as extending the $***/month credit on the customer's account by additional monthBell Aliant has closed the file as there is nothing further that can be done with the customer's upload speeds
Initial Business Response /* (1000, 10, 2016/09/26) */
I spoke with *** today September 26, to advise Bell Aliant has reversed the $*** NSF charge and will be applicable to her October 6, statementBell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2017/01/31) */
Bell Aliant spoke with the customer and explained our Terms of Service permit us to provide her with a month credit adjustment which was provided on her account on January Customer wanted the full 2-years but we advised that there is
customer responsibility to review their billing and question any discrepencies they may haveThe customer did not contact Bell Aliant regarding her billing issueBell Aliant did provide the customer with a monthly loyalty credit of $***/month for the next 2-yearsThe customer is happy with the outcome and Bell Aliant has closed the complaint
Initial Consumer Rebuttal /* (2000, 7, 2017/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/09/28) */
***
*** After
further review of the above account, I have issued the following adjustments: July 31, statement $*** plus tax And August 31, statement $*** (tax n/a) for the late payment charge
April 31, statement $*** plus tax for charges April to April when Bell Aliant was notified
May 31, statement $*** plus tax
June 31, statement $*** plus tax
Total $*** plus tax
Since payments were made for the April, May and June statements I will be able to refund the $*** plus tax back to you by cheque***
***
If the mailing address is incorrect, please provide me with the proper mailing address
On June 21, when you requested to have standalone internet only, the telephone number needs to be changed and should have been explainedI will provide feedback for coaching purposesBell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 9, 2016/11/15) */
I spoke with*** November 2, and apologized for the service she receivedAfter discussion regarding billing issues with Bell Aliant and Bell TV the customer has confirmed she has services back with *** effective November
10, I requested Bell TV to cancel service and to send out a mailbag to return receivers, etcBoth accounts will be brought to a zero balance once the final bills have been issuedBell Aliant considers issue resolved and closed
I spoke with *** *** today and mailed out bill copies for Jan - March 2017. I also provided a bill register for Sept to March 2017. No record of payments being received on acct ***. After investigating further, I found an old account under *** that the payments
were being misapplied to for total amount of $703.00. I confirmed with *** *** that he received a refund cheque for this amount. I explained that the payments were going to a old account and not the new account that was setup. *** *** says he paid a $deposit on Aug which is noted on account *** with the reference # provided. I am looking into this payment as no record of this being paid on account *** or the old account under ***. I will provide another update once I confirm with our Finance deptas to where this payment went
Initial Business Response /* (1000, 5, 2016/07/05) */
Spoke to *** concerning company contacting her looking for *** when he does not reside at this addressHad ***'s number removed from account as she is not associated with that account or addressIssue has been resolved and
customer is satisfied
Initial Consumer Rebuttal /* (3000, 12, 2016/07/15) */
Even though the company contacted me and promised that I would no longer receive phone callI am still receiving phone called today *** I have received separate phone calls from bell looking for *** who does not live hereI have asked to speak to a supervisor and was places on hold the supervisor than told me my number was never removed from the account despite them calling me and promising that it would beHe has now said that he removed the number off the account but I am not happy due to being lied too
Final Business Response /* (4000, 18, 2016/08/02) */
We have had ***'s contact information removed from the account and have resolved issue on the Bell Aliant account
Final Consumer Response /* (4200, 20, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont see this as a resolution after once I was promised my number would be taken off the account and It was not so I would like to wait and see if finally it has been ***
Initial Business Response /* (1000, 5, 2017/04/18) */
Our claims adjuster *** (third party) has contacted *** today regarding his insurance claim and has advised him he needs to report to his own insurerThey have explained that this is an insurance matter and should not be
dealt with through the Revdex.comIn auto insurance in New Brunswick, there is a device called *** (***)Bell Aliant has closed this complaint
Initial Business Response /* (*000, 9, 20*6/02/*5) */
On January 28, I sent an email to *** requesting to contact me directly by phone and/or provide me with a contact number for me to contact him at his convenienceI did not speak with the customer directly only through emailAfter
further investigating his Bell Aliant account, I was able to find *** at the Bell Aliant store in *** (*) *** (*) ***I called the *** spoke with *** and per the records on July 6, he sold the customer a *** telephone set for $*** plus taxes
Unfortunately, hospital patient service can only be cancelled through an automated system at the hospital or by placing a call to *** *** queue at Bell AliantSince *** had been advised to cancel this in writing, I will be providing feedback to this store on the correct procedureI have issued adjustment for $*** (tax not included) for overbilling of hospital patient service from July 6, to January 6, I have issued an adjustment for $*** (tax not applicable) for late payment charges that were billing from October 6, to Feb 6, The balance owing as of Feb 6, statement is $***, the adjustments will be applicable to March 6, statementThe balance owing is $*** (tax included) due by March 6, I apologize for service he receivedBell Aliant has closed this complaint
Initial Business Response /* (1000, 5, 2017/01/17) */
Good Afternoon ***
After reviewing your Bell Aliant account, I have honoured the promo price offered to you back in July for $*** expiry July I apologize for the keying error, your bundle promo should have been a
fixed price to avoid any rate increasesSince there was a rate increase of $*** overbilled on your Nov and Dec statementsAdjustment has been issued for $*** plus tax with correction to the Bell Aliant discount price to $** from $** to honor the $***Bell Aliant considers issue resolved and closed
***
Initial Consumer Rebuttal /* (3000, 7, 2017/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spent the last seven months with numerous phone calls and emailsYou have not valued my time invested nor have you honoured the contractEach month I have to callI request that you give me the deal of $*** from Feb 2017- FebThis would be addressing the serious lack of effort on Bell Aliant's part to force me to phone repeatedly and finally make a formal complaint
Final Business Response /* (4000, 13, 2017/01/24) */
I reviewed Jan 15, statement and bundle price is correct and showing $*** expiry Aug My adjustment is showing for $*** plus taxMy offer for month free still offered upon customers acceptance
Final Consumer Response /* (2000, 15, 2017/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/07/04) */
I spoke with Ms*** on June 27, and apologize for the service she received and length of time it took to resolve her complaint with no phone serviceA Bell Aliant repair technician was scheduled on June 28, and resolved the
phone issuesI have provided feedback for coaching purposes to the appropriate DeptPer our terms of service Bell Aliant does not compensate for loss of wagesAdjustment has been issued for $*** plus tax, applicable to July 24, statementBell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (2000, 7, 2017/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the terms of the agreementIn the future it would be better business for bell to make a better time for appointments rather than all dayIeMornings or afternoonEveryone's time is precious and valuableIf I had an appointment with a business and didn't show up I would likely still be charged for the appointmentThe $*** does not come near the amount of money I lost as a result of bellThanks
Initial Business Response /* (1000, 8, 2015/03/11) */
Bell Aliant spoke with the customer, fixed a billing error on her account for double billing of her internet service and credited back the overbilling for December, January and February statementsBell Aliant also confirmed her monthly
recurring charges, confirmed that the customer is on paper billing, and confirmed that the Visa gift card she received was from Bell Satellite and was legitimateThe customer was very happy with the outcome and both her and Bell Aliant consider the issue resolved and closed
Initial Business Response /* (1000, 5, 2015/03/10) */
After reviewing all account notes I was unable to find anything noting that the customer was to receive an offer of $which would include the PVR serviceAs this was not a valid offer I was not able to give this to herI spoke with
*** and did offer her the bundle at a rate of $which is a valid offer, this offer will end Jan at which time regular price will take affectI also gave her a credit of $to offset the charge for her additional TV set top box, for the same duration of timeAlong with the offer I did also agree to credit the install charge of $as well as months (each) charges for superchannels and PVR serviceThe customer was happy with this and accepted the offerI cancelled the disconnect order on her account and provisioned the new offer
To whom it may concern,ARS/RR Has been in direct contact with **and *** ***We are working towards an amicable resolution that will ensure that they have a fully functioning unit
Spoke with *** ***. Her account was terminated but there was a remaining charge on the account. We have cleared the balance and I will follow up with her once her new billing is presented to ensure all has been taken care of. This has been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Initial Business Response /* (1000, 5, 2017/07/26) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Bell Aliant spoke with the customer and provided him with a 1-year credit of $***/month X months $*** + tax applied to his
Bell Aliant account
Customer is satisfied with the outcome
Bell Aliant has closed the file
Initial Consumer Rebuttal /* (2000, 7, 2017/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As fair a deal as I figure I'm going to get
Initial Business Response /* (1000, 15, 2015/09/24) */
Hello,
Bell Aliant has contacted this cusotmer in regards to their complaint to date we have not received a response from customerWe will provide another update when the issue is resolved
Thanks
Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***
In regards to *** *** complaint, I have contacted *** *** and apolgized for the confusion and miscommunication
I have explained
her bill and how the bell aliant aliant billing system worksAll charges on her account are valid and this was explained to the customer
Final Business Response /* (4000, 8, 2015/06/01) */
As of ***th the Bell Mobility acct was separated from Bell Aliant acct
The $was for charges *** (as we bill month in arrears) The $was for *** bill not the *** bill
The *** pymt in which Mobility had taken is because there bill cycles differ then Bell Aliant
The charges on this account are valid
Thank you,
***
Initial Business Response /* (1000, 18, 2015/02/26) */
In regards to the attached consumer complaint, a refund totalling an amount of $has been sent to the customer via mail and he will be receiving it within 5-business days
Initial Business Response /* (1000, 8, 2017/01/13) */
Bell Aliant continues to work with various departments in our Company to provide a resolution for this customerWe are requesting an extension on this complaint until January Thank you for your consideration
Initial Consumer Rebuttal
/* (3000, 10, 2017/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been over a month and the resolution still has not been provided
Final Consumer Response /* (4200, 16, 2017/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from *** about the issue and she mentioned that she would get the area manager to call meOn Jan hrs *** called and advised me that the Area Manager was on Vacation but wanted to find out what has been happeningAfter telling him everything that happened we talked about how close we are too the CO and he wanted to check into the cable gaugesHe said that either himself or *** would call me back early the following week to let me know what is going onNo contact as of Today Jan This is not just a quality of service complaint this is a quality of Customer Service ComplaintThe issue with people that were supposed to call me back and the hangupsMissing techs and having to spend hours on the phone with repeating everything that I have told previous people
I am aware of the Up to Limits but when it is consistently below acceptable ranges there is an issueCredits have been applied to my account for service issue which was a way that some customer service representatives thought was the best way to deal with an upset customer
Technicians also have not explained that they can not increase my upload speedsTheir only explination to my wife was there was a problem at the CO and that they Fixed itTo me they never explained anythingThey also never leave a copy of the work performed and the resolutions done as per my request
***
***
Final Business Response /* (4000, 14, 2017/01/25) */
Bell Aliant has spoken with the customer and had our Area Managers contact the customer to explain that the upload speeds are within the parameters quoted and that we do not guarantee these speeds as there could be outside factors that may interfere with uploadsWe have had numerous technicians dispatched to the customer's home and each of the technicians have explained to the customer that we cannot increase the upload speeds from what he is currently receivingBell Aliant has provided the customer with credits of $*** + tax and $*** + tax as well as extending the $***/month credit on the customer's account by additional monthBell Aliant has closed the file as there is nothing further that can be done with the customer's upload speeds
Initial Business Response /* (1000, 10, 2016/09/26) */
I spoke with *** today September 26, to advise Bell Aliant has reversed the $*** NSF charge and will be applicable to her October 6, statementBell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 5, 2017/01/31) */
Bell Aliant spoke with the customer and explained our Terms of Service permit us to provide her with a month credit adjustment which was provided on her account on January Customer wanted the full 2-years but we advised that there is
customer responsibility to review their billing and question any discrepencies they may haveThe customer did not contact Bell Aliant regarding her billing issueBell Aliant did provide the customer with a monthly loyalty credit of $***/month for the next 2-yearsThe customer is happy with the outcome and Bell Aliant has closed the complaint
Initial Consumer Rebuttal /* (2000, 7, 2017/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/09/28) */
***
*** After
further review of the above account, I have issued the following adjustments: July 31, statement $*** plus tax And August 31, statement $*** (tax n/a) for the late payment charge
April 31, statement $*** plus tax for charges April to April when Bell Aliant was notified
May 31, statement $*** plus tax
June 31, statement $*** plus tax
Total $*** plus tax
Since payments were made for the April, May and June statements I will be able to refund the $*** plus tax back to you by cheque***
***
If the mailing address is incorrect, please provide me with the proper mailing address
On June 21, when you requested to have standalone internet only, the telephone number needs to be changed and should have been explainedI will provide feedback for coaching purposesBell Aliant considers issue resolved and closed
Initial Business Response /* (1000, 9, 2016/11/15) */
I spoke with*** November 2, and apologized for the service she receivedAfter discussion regarding billing issues with Bell Aliant and Bell TV the customer has confirmed she has services back with *** effective November
10, I requested Bell TV to cancel service and to send out a mailbag to return receivers, etcBoth accounts will be brought to a zero balance once the final bills have been issuedBell Aliant considers issue resolved and closed
I spoke with *** *** today and mailed out bill copies for Jan - March 2017. I also provided a bill register for Sept to March 2017. No record of payments being received on acct ***. After investigating further, I found an old account under *** that the payments
were being misapplied to for total amount of $703.00. I confirmed with *** *** that he received a refund cheque for this amount. I explained that the payments were going to a old account and not the new account that was setup. *** *** says he paid a $deposit on Aug which is noted on account *** with the reference # provided. I am looking into this payment as no record of this being paid on account *** or the old account under ***. I will provide another update once I confirm with our Finance deptas to where this payment went
Initial Business Response /* (1000, 5, 2016/07/05) */
Spoke to *** concerning company contacting her looking for *** when he does not reside at this addressHad ***'s number removed from account as she is not associated with that account or addressIssue has been resolved and
customer is satisfied
Initial Consumer Rebuttal /* (3000, 12, 2016/07/15) */
Even though the company contacted me and promised that I would no longer receive phone callI am still receiving phone called today *** I have received separate phone calls from bell looking for *** who does not live hereI have asked to speak to a supervisor and was places on hold the supervisor than told me my number was never removed from the account despite them calling me and promising that it would beHe has now said that he removed the number off the account but I am not happy due to being lied too
Final Business Response /* (4000, 18, 2016/08/02) */
We have had ***'s contact information removed from the account and have resolved issue on the Bell Aliant account
Final Consumer Response /* (4200, 20, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont see this as a resolution after once I was promised my number would be taken off the account and It was not so I would like to wait and see if finally it has been ***
Initial Business Response /* (1000, 5, 2017/04/18) */
Our claims adjuster *** (third party) has contacted *** today regarding his insurance claim and has advised him he needs to report to his own insurerThey have explained that this is an insurance matter and should not be
dealt with through the Revdex.comIn auto insurance in New Brunswick, there is a device called *** (***)Bell Aliant has closed this complaint
Initial Business Response /* (*000, 9, 20*6/02/*5) */
On January 28, I sent an email to *** requesting to contact me directly by phone and/or provide me with a contact number for me to contact him at his convenienceI did not speak with the customer directly only through emailAfter
further investigating his Bell Aliant account, I was able to find *** at the Bell Aliant store in *** (*) *** (*) ***I called the *** spoke with *** and per the records on July 6, he sold the customer a *** telephone set for $*** plus taxes
Unfortunately, hospital patient service can only be cancelled through an automated system at the hospital or by placing a call to *** *** queue at Bell AliantSince *** had been advised to cancel this in writing, I will be providing feedback to this store on the correct procedureI have issued adjustment for $*** (tax not included) for overbilling of hospital patient service from July 6, to January 6, I have issued an adjustment for $*** (tax not applicable) for late payment charges that were billing from October 6, to Feb 6, The balance owing as of Feb 6, statement is $***, the adjustments will be applicable to March 6, statementThe balance owing is $*** (tax included) due by March 6, I apologize for service he receivedBell Aliant has closed this complaint
Initial Business Response /* (1000, 5, 2017/01/17) */
Good Afternoon ***
After reviewing your Bell Aliant account, I have honoured the promo price offered to you back in July for $*** expiry July I apologize for the keying error, your bundle promo should have been a
fixed price to avoid any rate increasesSince there was a rate increase of $*** overbilled on your Nov and Dec statementsAdjustment has been issued for $*** plus tax with correction to the Bell Aliant discount price to $** from $** to honor the $***Bell Aliant considers issue resolved and closed
***
Initial Consumer Rebuttal /* (3000, 7, 2017/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spent the last seven months with numerous phone calls and emailsYou have not valued my time invested nor have you honoured the contractEach month I have to callI request that you give me the deal of $*** from Feb 2017- FebThis would be addressing the serious lack of effort on Bell Aliant's part to force me to phone repeatedly and finally make a formal complaint
Final Business Response /* (4000, 13, 2017/01/24) */
I reviewed Jan 15, statement and bundle price is correct and showing $*** expiry Aug My adjustment is showing for $*** plus taxMy offer for month free still offered upon customers acceptance
Final Consumer Response /* (2000, 15, 2017/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/07/04) */
I spoke with Ms*** on June 27, and apologize for the service she received and length of time it took to resolve her complaint with no phone serviceA Bell Aliant repair technician was scheduled on June 28, and resolved the
phone issuesI have provided feedback for coaching purposes to the appropriate DeptPer our terms of service Bell Aliant does not compensate for loss of wagesAdjustment has been issued for $*** plus tax, applicable to July 24, statementBell Aliant considers issue resolved and closed
Initial Consumer Rebuttal /* (2000, 7, 2017/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the terms of the agreementIn the future it would be better business for bell to make a better time for appointments rather than all dayIeMornings or afternoonEveryone's time is precious and valuableIf I had an appointment with a business and didn't show up I would likely still be charged for the appointmentThe $*** does not come near the amount of money I lost as a result of bellThanks
Initial Business Response /* (1000, 8, 2015/03/11) */
Bell Aliant spoke with the customer, fixed a billing error on her account for double billing of her internet service and credited back the overbilling for December, January and February statementsBell Aliant also confirmed her monthly
recurring charges, confirmed that the customer is on paper billing, and confirmed that the Visa gift card she received was from Bell Satellite and was legitimateThe customer was very happy with the outcome and both her and Bell Aliant consider the issue resolved and closed
Initial Business Response /* (1000, 5, 2015/03/10) */
After reviewing all account notes I was unable to find anything noting that the customer was to receive an offer of $which would include the PVR serviceAs this was not a valid offer I was not able to give this to herI spoke with
*** and did offer her the bundle at a rate of $which is a valid offer, this offer will end Jan at which time regular price will take affectI also gave her a credit of $to offset the charge for her additional TV set top box, for the same duration of timeAlong with the offer I did also agree to credit the install charge of $as well as months (each) charges for superchannels and PVR serviceThe customer was happy with this and accepted the offerI cancelled the disconnect order on her account and provisioned the new offer
To whom it may concern,ARS/RR Has been in direct contact with **and *** ***We are working towards an amicable resolution that will ensure that they have a fully functioning unit