Bella At Home

TOTAL SCAM! I ordered the.advertised trial size NOTHING ELSE! when I check my bank account I discovered they charged me an additional $92.30! After much going back & forth they agreed to a refund upon receiving the unopened, undamaged productI'm a single mother and was supposed to take my son on a trip do the 1st time & had to cancel and lose $deposit cause I had no money to buy needed supplies for the trip

Ms [redacted] , 0.67em 0in;">We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on July 7, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refund If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThank You very much for following up with meI got a complete refund from Bella at Home last weekI am grateful that you took my complain into consideration.The issue has been resolved Regards, [redacted] ***

Mr [redacted] , We recently received your complaint from the [redacted] regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 29, and shipped your package the same day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on May 9, The first time we heard from you regarding the cancelation of your account was later that day after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refund Dear [redacted] , This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is [redacted] This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-06-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number Our return shipping address is: [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, BellaAtHome Customer Service Team hours a day, days a week ###-###-#### (US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refundAdditionally we have not charged your card $*** [redacted] Bella At Home

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 17, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on June 27, and charged for one additional package after that According to our records the first contact we had requesting the cancelation of your account was on August 1, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week [redacted] (US Only)

Tell us why here...Ms***, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on March 22, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records you have never contacted us to cancel your accountPer this complaint, we have cancelled your account and allowed you to return your shipment for a full refundAn email was sent to your email address with full instructions to return your package If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week [redacted] ***

MsAllen, We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on January 21, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on March 20, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a 75% refundAn email was sent to your email address with full instructions to return your package We have gone ahead and issued you a refund of $If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did get a return authorization from the company, but I did not order their product from their website - I used a link through [redacted] kA company SHOULD NOT BE ALLOWED hide a monthly membership in the terms and conditions knowing damn well that no one reads themPlus, they gave me days to respond if I wanted to cancel but I received the product after the days! Yes they got me - they got me good, but my complaint is to hopefully have the Revdex.com stop companies from operating like this Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The package was returned to the company the day after I received itI was unaware that it had to include some number I received in an e-mail days laterIt was my understanding that credit was impossible but I returned it anywayNow the return instructions say that without the designated number written on the outside of the package, there will be no refundIt seems to me they are determined to keep my moneyI simply want my money back in fullThe package should never have been sent to me and I do not feel I should be responsible for postageI am requesting a full refund of the amount listed in my original complaint Regards, [redacted]

Ms [redacted] , We recently received your complaint from the Revdex.com regardingyour Bella At Home accountWe take complaints very seriously and we hope thisresponse will provide you with additional information We received your order on February 26, 2014and shipped your package the same dayThe [redacted] delivered your shipment on February 28, with an assigned tracking numberof [redacted] .The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $ten days from the date of your order processing for theproduct.” Our purchase terms alsospecify that if you cancel your account within the trial period you will berequired to return the included day supply within days of the cancelationdateThese terms were presented to you in multiple places on ourwebsite when you ordered our productAdditionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed toWhen you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offerWhen a customer checksthat box we must assume that they have actually done what they are stating theydidIf there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist youAccording to our records the first contact we had requesting thecancelation of your account was on February 28, when you used ourautomated systemAt the time you canceled your account, we issued you a returnmerchandise authorization number so you could return your shipment to avoid anyfurther charges Using this method, youwould have incurred no charges for the product You were given all return instructions overthe phone and through a follow up emailYou were also told that the productneeded to be received by March 15, 2014.At no time did you contact us to advise us that you had notreceived the productTo date we have never received your returned shipmentWhen yourreturn deadline passed and we did not receive your product back you werecharged $I apologize but you are not eligible for any return or refund.However, in an effort to maintain our standard for customer satisfaction I haveissued a refund in the amount of $ [redacted] Bella At Home

Mr [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on April 29, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on May 7, According to our records the first contact we had requesting the cancelation of your account was on May 10, Your account remains canceled and you will not receive any further shipments or charges Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases If you should need further assistance, please contact our Customer Service Center Thank you, Bella at Home [redacted] (US Only)

Mr [redacted] , After reviewing your account I can see that an error was madeDue to an incomplete address being provided by the customer at the time of order the package was returned to usI have issued a full refund in the amount of $todayPlease allow 5-business days for this to reflect on your account

Mr [redacted] , We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on May 1, and shipped your package the same day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on May 11, The first time we heard from you regarding the cancelation of your account was on May 29, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refund Dear charles, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is [redacted] This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before July, 8, to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number Our return shipping address is: [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella At Home Customer Service Team hours a day, days a week ###-###-#### (US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refund.*** [redacted] Bella At Home

Mr [redacted] , We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on June 9, and shipped your package the same day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $ on June 19, The first time we heard from you regarding the cancelation of your account was on June 20, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then Our representatives have made every effort to assist you with a full refundYou were provided with return instructions to return your product for a full refund On June 29, we received notification from your credit card company that you filed a dispute against this charge in the form of a chargebackThis prevents us from issuing any refund as it would result in multiple credits on a single transactionYour account remains canceled and you will not receive any further shipments or chargesAdditionally I am unable to assist you with any orders you placed with any companies other than Bella At Home [redacted] Bella At Home

[redacted] , We recently received your complaint from the Revdex.com regardingyour Bella At Home accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your order on September 16, and shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $ten days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on September 26, The first time we heard from you regarding thecancelation of your account was on September 27, after you had alreadybeen chargedYour account was immediately canceled and you have not receivedany shipments or charges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipment isnot eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction I have made an exception and allowed youto return your product for a full refundThe following return instructionswere sent to you outlining the steps required to receive your refundDear ***This email is being sent to confirm that your account is cancelledYou will nolonger receive charges or shipmentsThe RMA number you requested is [redacted] This is valid for one package.Under the Return Policy, you may only return one package for creditThepackage must be received before November 10, to qualify for creditIfyour return is received opened or damaged there will be a $repackagingfee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA numberOur return shipping address is:Web Fulfillment Center [redacted] ***Once your package is received, a credit will be issued back to your creditcardPlease note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card accountIf you should need further assistance, please contact our Customer ServiceCenterWe're happy to assist you in any way we canThank you, BellaAtHome Customer Service Teamhours a day, days a week [redacted] ***Please note the return due dateIdid extend the due date beyond our standard days to make sure you would haveplenty of time to return your package to receive a refundUpon receiving yourpackage back, we will issue a refund in the amount of $Once again thisis an exception as our terms state you are not eligible for any refund[redacted] Bella At Home

You can find the same carbamide peroxide anywhere, eBay, ....they want to charge you out of your checking something dollars a month I got the day trial, then I canceled, they wanted 32$ for the "trial" offer I already paid forUm?m noope

My complaint is that I NEVER contacted Bella at Home by phone or online and yet they started sending THEIR PRODUCT and charging me $for months!!! This is FRAUD!!! All I did was call The original company Blizzard White at their Toll Free Phone Number displayed on my TV screen for a month trial Offer for, I believe $ and $ to shipI received no order paperwork with their productBecause I had Lumbar Fusion Spine Surgery, I was unable to access my emailI called BOTH companies to cancel both orders, February 2, I filed Complaints with the Revdex.com to also alert the Public of these Scams! I will NEVER ORDER AGAIN FROM A TV COMMERCIAL!!! I trust the Revdex.com hoping and praying they can help meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have reviewed the response of the business and find their statement to be false I have my original invoice which shows the correct date of purchase and clearly does not indicate any language regarding any time frame More to the point, a free trial sample does not have a time frame for use, that is why it is a sample Also the invoice proves that I only ordered the sample, not a complete kit Having said that, I did get the proper refund from the company, I just wanted you to know that they made a statement to you

Ms***, We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 27, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on May 7, The first time we heard from you regarding the cancelation of your account was on May 8, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refund Dear ***, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is [redacted] This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-06-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, BellaAtHome Customer Service Team hours a day, days a week ###-###-#### (US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refundAdditionally I am unable to assist you with any products you may have ordered other than Bella At Home.*** [redacted] Bella At Home

Ms [redacted] , We recently received your complaint from the Revdex.com regarding your Action Pro White accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our /> records, we received your order on February 16, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $ on February 24, The first time we heard from you regarding the cancelation of your account was on February 25, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then Our purchase terms clearly state that your card will be billed days from the date of orderAdditionally those terms state that once your trial period expires you are no longer eligible for a refund In response to this complaint I have issued you a Return Merchandise Authorization number so you can return the included complete program portion of your trial shipment for a full refundThe following return instructions were sent to you outlining the steps required to receive your refund Dear [redacted] , This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The RMA number you requested is [redacted] This is valid for one package Under the Return Policy, you may only return one package for creditThe package must be received before 2014-04-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the RMA number prominently on the outside of the shipping package You will not receive credit if you do not use this RMA number Our return shipping address is: Web Fulfillment Center [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thanks you, Action Pro WhiteCustomer Service Team hours a day, days a week [redacted] (US Only) Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $ [redacted] ***