Bella At Home

Ms*** We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on April 20, The terms of the offer that you agreed to at the time of your order clearly state
that you were to have a day trial period starting from the date of your orderprocessing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer serviceteam and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on April 30, According to our records the first contact we had requesting the cancelation of your account was on April 30, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package.Your account remains canceled and you will not receive any further shipments or charges.Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week *** *** ***

Ms***,
We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order
on May 23, and shipped your package the same day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $92.13 on June 2, The first time we heard from you regarding the cancelation of your account was on June 3, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund
However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refund
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one package. Under the Return Policy, you may only return one package for creditThe package must be received before 2014-07-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number
Our return shipping address is:*** *** ***
*** *** ***
*** *
*** ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
Bella At Home Customer Service Team
hours a day, days a week
###-###-#### (US Only)
Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refund.*** ***
Bella At Home

Tell us why here...Ms[redacted],
"background: white;"> We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on March 22,
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product."
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
According to our records you have never contacted us to cancel your accountPer this complaint, we have cancelled your account and allowed you to return your shipment for a full refundAn email was sent to your email address with full instructions to return your package
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can.
Thank you,
Bella at Home Customer Service Team
hours a day, days a week
[redacted]

Mr[redacted],
"">
We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 1,
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product."
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
According to our records you have never contacted us to cancel your accountPer this complaint, we have cancelled your account and allowed you to return your shipment for a full refundAn email was sent to your email address with full instructions to return your package
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can.
Thank you,
Bella at Home Customer Service Team
hours a day, days a week
###-###-#### (US Only)

Tell us why here...Ms[redacted]
"">We have received your complaint from the Revdex.com and take your complaint seriously. Your original order had declined and never went throughYou do not have an active account with us
We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at [redacted] We're happy to assist you in any way we can.
Sincerely,
Olivia M[redacted]

Ms[redacted],
""> We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on September 20, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on February 1, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your most recent shipment for a full refundAn email was sent to your email address with full instructions to return your package If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

Ms. [redacted],
We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. We received your order on April 16, 2014...

and shipped your package the next day.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
The first time we heard from you regarding the cancelation of your account was on April 22, 2014 when you used our online cancelation form. At that time you accepted an offer to keep your initial trial shipment for an extremely reduced rate of $9.41 which also canceled your account.
You did have multiple options presented to you, including the option to return your product to avoid this, and all charges, however because you selected to keep your product for the discounted rate you are not eligible for a return or refund. Your account remains canceled and you will not receive any other shipments or charges.
[redacted]
Bella At Home

We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 18, 2014 and shipped your...

package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on August 28, 2014. The first time we heard from you regarding the cancelation of your account was on August 31, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a 60% refund in lieu of returning the product. You accepted the 60% refund option.I apologize but you are not eligible for any additional refund. Your account remains canceled and you will not receive any further shipments or charges. [redacted]Bella At Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did get a return authorization from the company, but I did not order their product from their website - I used a link through [redacted]k. A company SHOULD NOT BE ALLOWED hide a monthly membership in the terms and conditions knowing damn well that no one reads them. Plus, they gave me 8 days to respond if I wanted to cancel but I received the product after the 8 days! Yes they got me - they got me good, but my complaint is to hopefully have the Revdex.com stop companies from operating like this.
Regards,
[redacted]

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information.  We received your order on February 26,...

2014and shipped your package the same day. The [redacted]delivered your shipment on February 28, 2014 with an assigned tracking numberof [redacted].The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  Our purchase terms alsospecify that if you cancel your account within the trial period you will berequired to return the included 30 day supply within 15 days of the cancelationdate. These terms were presented to you in multiple places on ourwebsite when you ordered our product. Additionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offer. When a customer checksthat box we must assume that they have actually done what they are stating theydid. If there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist you. According to our records the first contact we had requesting thecancelation of your account was on February 28, 2014 when you used ourautomated system. At the time you canceled your account, we issued you a returnmerchandise authorization number so you could return your shipment to avoid anyfurther charges.  Using this method, youwould have incurred no charges for the product.   You were given all return instructions overthe phone and through a follow up email. You were also told that the productneeded to be received by March 15, 2014.At no time did you contact us to advise us that you had notreceived the product. To date we have never received your returned shipment. When yourreturn deadline passed and we did not receive your product back you werecharged $92.13. I apologize but you are not eligible for any return or refund.However, in an effort to maintain our standard for customer satisfaction I haveissued a refund in the amount of $55.00. [redacted]Bella At Home

Dear [redacted],

0pt;">  We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on July 9, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records, you spoke to one of our call representatives on July 23, 2016 As a courtesy, we have gone ahead and issued you an immediate refund of $94.31.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

Ms.
font-size: 12pt;">[redacted]
We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on May 26, 2016.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
 
According to our records the first contact we had requesting the cancelation of your account was on June 7, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.
 
As a courtesy, we have gone ahead and issued you an immediate refund of $94.31.
 
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. 
 
Thank you, 
 
 Customer Service Team
24 hours a day, 7 days a week 
[redacted]US Only)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response of the business and find their statement to be false.  I have my original invoice which shows the correct date of purchase and clearly does not indicate any language regarding any time frame.  More to the point, a free trial sample does not have a time frame for use, that is why it is a sample.  Also the invoice proves that I only ordered the sample, not a complete kit.
Having said that, I did get the proper refund from the company,  I just wanted you to know that they made a false statement to you.

Mr. [redacted],
We recently received your complaint from the [redacted] regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your...

order on April 29, 2014 and shipped your package the same day.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” 
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $92.13 on May 9, 2014. The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.
However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund.
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.
The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-09 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.
Our return shipping address is:
[redacted]
Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.
Thank you,
BellaAtHome Customer Service Team
24 hours a day, 7 days a week
###-###-#### (US Only)
Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund. Additionally we have not charged your card  $200.00. [redacted] [redacted]
Bella At Home

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your...

order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 29, 2016.   As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Thank you,  Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

Ms. [redacted],
font-family: Arial, sans-serif; font-weight: normal;">We recently received your complaint  # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 17, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”     When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $92.13 on June 27, 2016 and charged for one additional package after that.   According to our records the first contact we had requesting the cancelation of your account was on August 1, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.   To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

After receiving their product at home and trying the whitener I returned it because it burned my mouth. KEEP your information because they charged me even though I followed the return process and sent the product back to them, I had a conformation Email and tracking number (which you will need) And they still charged my account!!!!!! After speaking with them they first tried to say I never canceled, I have the email form them confirming I cancelled it. Then they said I had not sent the product back to them. I gave them the UPS tracking number. He checked and said, yes, I did return the product. UNBELIEVABLE!!! They apologized but refused to email or fax my bank to confirm they would return my money to my account! Buyer BEWARE!!!

Ms. [redacted],
0.67em 0in;">We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on July 7, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.     As a courtesy, we have gone ahead and issued you an a return merchandise authorization aka RMA number so you could return your shipment for a full refund.   If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Thank you,    Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted]

You can find the same carbamide peroxide anywhere, eBay, ....they want to charge you out of your checking 90 something dollars a month I got the 8 day trial, then I canceled, they wanted 32$ for the "trial" offer I already paid for..... Um?m noope