Bella At Home

This company is a total rip off on every levelEven when I canceled my membership within the perimeters of the agreement, my account was still charged $The customer service person is not at all helpful and this is obviously a scamStay away from this company!!!

I was led to believe that I was getting a free trial period of day for their priduct and that I could cancel any further charges by calling the number I would get via email AND regular I never got either so I had no way to cancel After days I had $taken out of my accountI should have known better When I questioned them about they had no answer for why I did not get any cancellation info They had my correct email address...obviously they had my correct mailing address (I received my "free trial package) It was a scam!

Mr [redacted] , We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on February 27, and shipped your package the same dayThe [redacted] delivered your shipment on March 1, with an assigned tracking number of [redacted] The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on March 9, The first time we heard from you regarding the cancelation of your account was on March 10, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a 60% refund Your return was received on March 13, and a refund of $was issued the same day I apologize but you are not eligible for any additional refundYour account remains canceled and you will not receive any further shipments or chargesHowever, in an effort to maintain our standard for customer satisfaction I have issued an additional refund in the amount of $ *** [redacted] Bella At Home

Please see attachments for proof of shipment received on August 24, signed by a L LuisAlso please see other attachment a print screen from Bella At Home refund web site stating within days not daysWhich proves advertising and them lying about not receiving my package which not only the box was covered on all sides and top and bottom with the RMA # as well as the FedEx label which you can clearly see on the FedEx shipment statement

Ms***,We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 10, and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on April 20, The first time we heard from you regarding the cancelation of your account was on April 21, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refundDear [redacted] ,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipmentsThe RMA number you requested is [redacted] This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-05-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA numberOur return shipping address is: [redacted] ***Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card accountIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you, BellaAtHome Customer Service Teamhours a day, days a week [redacted] (US Only)Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $Once again this is an exception as our terms state you are not eligible for any refund[redacted] Bella At Home

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr [redacted] , We recently received your complaint from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on June 1, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records you have never contacted us to cancel your accountPer this complaint, we have cancelled your account and allowed you to return your shipment for a full refundAn email was sent to your email address with full instructions to return your package If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, Bella at Home Customer Service Team hours a day, days a week ###-###-#### (US Only)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedWhile the company is refunding the fee of $I am not sure if I should still return the product or throw it away since I cannot use itCan the Revdex.com find out from the company if I should still return the product? In addition, I would appreciate it if the Revdex.com could notify the company that while they allege that they are stating their terms and conditions they are still misrepresenting the "free" trial product and actually charging customers for a product that is being advertised as freeIn addition, the company needs to provide adequate customer service training to it's staffWhen I spoke with a customer service representative I asked to speak with a supervisorI was told that a supervisor was not available at that moment and when I offered to wait for one to become available I was told that a supervisor would call me back that same dayI never received a return phone call - very poor customer service Thanks very much for your assistance Regards, [redacted]

Ms. [redacted] , We recently received your complaint # [redacted] from the RevDex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your... order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 29, 2016. As a courtesy, we have gone ahead and issued you an immediate refund of $94.31. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)

Ms***, We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 29, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affiramtive action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $ on May 9, You were then enrolled into our monthly shipment program and received an additional package at the cost of $plus shipping on June 8, The first time we received notification that you wanted to cancel your account was on July 2, I apologize our representative did not offer you the opportunity to return your June shipment for a refundPlease follow the return instructions below: Dear ***, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The [redacted] number you requested is [redacted] This is valid for one package Under the Return Policy, you may only return one package for creditThe package must be received before 2014-08-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee Please write the [redacted] number prominently on the outside of the shipping package You will not receive credit if you do not use this [redacted] number Our return shipping address is: [redacted] Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, BellaAtHome Customer Service Team hours a day, days a week [redacted] Please note the return deadline dateI did extend it beyond our standard day return window to allow you ample time to receive a refundUpon receipt of your return we will issue a refund of $which is the full product price minus the shipping cost on your June shipmentYour original shipment is not eligible for any refund as we were not contacted within the trial period to cancel your account [redacted] Bella At Home

[redacted] , We recently received your complaint from the Revdex.com regardingyour Bella At Home accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your order on September 3, 2014.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $ten days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on September 13, You were then enrolled into our monthly shipment programand received an additional package at the cost of $plus shipping on October13, The first time we receivednotification that you wanted to cancel your account was on October 28, Atthat time you were offered the option to return your December shipment for afull refund, or to receive a partial refund in lieu of returning the product.You accepted the offer to return your shipment and the following return instructionswere sent to you via email and provided over the phoneDear ***,This email is being sent to confirm that your account is cancelledYou will nolonger receive charges or shipmentsThe RMA number you requested is [redacted] This is valid for one packageUnderthe Return Policy, you may only return one package for creditThe package mustbe received before 2014-11-to qualify for creditIf your return is receivedopened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA numberOur return shipping address is:Web Fulfillment Center [redacted] ***Once your package is received, a credit will be issued back to your creditcardPlease note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card accountIf you should need further assistance, please contact our Customer ServiceCenterWe're happy to assist you in any way we canThank you, BellaAtHome Customer Service Team [redacted] (US Only)You were assigned a returndeadline date of November 12, in order to receive your refund.Unfortunately your return was not received until November 25, and it wasreceived without the required RMA number to receive a refundI apologize but your account isnot eligible for any refund as our return policy was not followedHowever inan effort to maintain our standard for customer satisfaction I have issued arefund of $back to your card todayIt may take 5-business days topostNo further refund will be issued [redacted] Bella At Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, *** [redacted]

Mr [redacted] , Our records show that you refused the offer presented to you to keep your product for a discounted price of $You were given return instructions over the phone and through a follow up email to get the product back to us by January 25, to avoid the full charge of $Your return was not received by your return deadline date and you were charged for failure to return your productThat email is provided belowDear ***,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipmentsThe Trial portion of the product is yours to keepIf you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date belowReturns will not be recognized without an RMA numberYour RMA number is ***- [redacted] This is valid for only one packageYour package must be received back to our warehouse before 2014-01-to avoid being charged $for the Complete ProgramPlease write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number.Our return shipping address is:Web Fulfillment Center [redacted] ***Please note that we process returns within hours of it arriving to our warehouseIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you, BellaAtHomeCustomer Service Teamhours a day, days a week ###-###-#### (US Only)The RMA number you provided does not belong to your accountAdditionally we have never received your return back to usIt is clear that we do not have record of your return due to an incorrect RMA numberAs a courtesy I have issued arefund of $back to your card todayPlease allow 3-business days for this to reflect

*** ***, Thank you for providing tracking informationI have issued a full refund in the amount of $todayIt may take a few business days to reflect on your statement

It's impossible to first time customer to see terms and conditions of offerAll links on site not working

This company is deceiving to customersThey say they will send you a risk-free sample of their product to try - you just have to pay S&HOnce you get it, you cannot use it because you have to cancel and return it to them or they will charge you $for itThe return shipping to send it back is not reimbursedSo now I have not even gotten to try a new product and have paid $and gone through so much trouble all because they are liars to innocent peopleI went ahead and looked at the Revdex.com for them and they have an "F" rating! I don't know why I didn't think to do that before ordering the "free sample", oh wait, yes I do, because I believed them when they said it was a risk-free trial sampleWATCH OUT EVERYBODY! I read product reviews on it as well and people who actually used it, and got charged a hundred bucks (unlike me) said that it doesn't even work! Lesson learned I guess do not trust companies when they say risk-free trial

I went onto Consumer life style website and there was a big ad that was about a Mom who combined two dental whitening products because she was teacher on a low salary that needed sometrhing inexpensiveThese companies Were DENTAL PRO and WHITENING FASTThey offered a one week supply of each product for $ eachI ordered it and never saw, read or was informed I was entering into an automatic buying club where they were going to ship these products to me every month unless I cancelled within daysThey charged my credit card for $days later Don't buy from Dental Pro or Whitening Fast This is a scam! The address for Dental Pro is in Boulder ColoradoWHitening Fast in Phoenix Arizina and their call centoer is ion North Las VegasThey ripped me and countless others off for over $eachI have reported them to Ebay I have reported them to my bank I am going onto every rip off website I am contacting AMazon and anyone else who lets them advertiseI am going to see if any interstate laws about fraud have been broken and go after them if they haveBeware of these people! DON'T BUY FROM THEM!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Ms***,
We recently received your complaint from the Revdex.com regarding your Bella At Home accountI apologize for the delay in responding to your complaint, we were first provided with it on November 20, We take complaints very seriously and we
hope this response will provide you with additional informationAccording to our records, we received your order on February 26, and shipped your package the same day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $92.13 on March 8, The first time we heard from you regarding the cancelation of your account was later that day after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund
I apologize but you are not eligible for any refund as we were not contacted within your trial period to cancelYour account remains canceled and you will not receive any further shipments or charges
*** ***
Bella At Home

This is a scamI thought I was getting a product ed for a discounted priceAfter processing it said after days I would be enrolled in a trip and billed monthly for the productIt said this could be cancelled through the websiteI used the way cancle option and it said my credit card would only be billed once for a price I had never agreed toI called this business and they said because I already 'cancelled' the account online they could not override this and I will be charged for the product I was trying to cancel it minutes after I ordered it, and they refused to cancelled the charge or give me a full refund