Bella At Home

Mr. [redacted],
We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According...

to our records, we received your order on April 29, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.”       When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on May 7, 2016.   According to our records the first contact we had requesting the cancelation of your account was on May 10, 2016.   Your account remains canceled and you will not receive any further shipments or charges.   Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.  Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.   If you should need further assistance, please contact our Customer Service Center.   Thank you,    Bella at Home [redacted] (US Only)

Ms. [redacted],  We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 15, 2015. The terms of the offer that you agreed to at the time of...

your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on June 20, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number.  Your RMA number is [redacted].   Your package must be received back to our warehouse before 2015-07-15 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable. Please write the RMA number prominently on the outside of the shipping package. Our return shipping address is: [redacted]
[redacted]
[redacted]
Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Thank you,  Bella at Home Customer Service Team 24 hours a day, 7 days a week  [redacted]

Mr. Abelt,We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on December...

23, 2014 and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product.  Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.  Since we did not hear from you during your trial period, you were charged $92.13 on January 2, 2015. The first time we heard from you regarding the cancelation of your account was later that day after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.  At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.  However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund.   Your return was received on January 9, 2015 and a refund of $92.13 was issued the same day.  You have already received a full refund, thus your desired resolution has already been reached, prior to filing this complaint. In the future I would recommend reading the purchase terms prior to ordering a product. [redacted] Bella At Home

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank You very much for following up with me. I got a complete refund from Bella at Home last week. I am grateful that you took my complain into consideration.The issue has been resolved.  
Regards,[redacted]

I was introduced through an email sent by an acquaintance about an teeth whitening system by "bellathome.com". They pushed the product as a free trail. I read where I must contact them within 8 days to cancel the "free trail or full payment would be expected. That was fine, I knew it might take longer to evaluate the product and was willing to pay full amount this one time. At the end of the month I received another shipment which I did not order or expect. I sent them an email instructing them to stop the shipment. I noticed the full charge on my statement as I expected for that first time free trail. Every month I receive another shipment and a charge on my card. I have called them, I have emailed them and nothing seems to stop them. On my statement from them that I have does it state I must notify them to stop the "free trail". The charges grew from $3.87 to $102 and some change. I now have five boxes of this stuff. Of course, the card instructs you to first contact the seller to resolve the problem, I have done that. I am looking now at the card company to do their job.

I ordered a "free" trial...just pay shipping. The trial product came with a subscription package (2-units)
I checked my cc and discovered they had billed me for
the second unit which I didn't agree to. When I contacted them,they said they could only refund me $50 of the $92 they charged. I said I never ordered the plan only the trial. I received a RMA and sent both units back unopened.This was 10-days after they processed and sent it to me. The return policy states they will reimburse up to $4.95 for your shipping cost. I e-mailed an attached ship cost verification as directed. No response. I phoned and was told my account was closed,I had been credited for the amount charged.
I tried to get back to the e-mail they sent stating they would reimburse me for the ship but just got run in a circle. The spin starts with these people. They are going to make money one way or the other. Oh, the
return policy also states that they would reimburse the full amount if the product wasn't opened or damaged. This is bunk. they were telling me before I ever returned it that the full amount wasn't to be issued.
They also billed more for the trial shipping than was stated. These people have no thoughts of standing behind their product. I would suggest buying from
a store. At least you know what your getting into.

Ms. [redacted],
We recently received your complaint from the Revdex.com regarding
your Bella At Home account. We take complaints very seriously and we hope this
response will provide you with additional information. According to our
records, we received...

your order on April 29, 2014 and shipped your package the next
day.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affiramtive action to avoid further charges or you will be charged in
the amount of $92.13 ten days from the date of your order processing for the
product.” 
These terms were presented to you in multiple places on our website when you
ordered our product. Additionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to.
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $92.13
on May 9, 2014. You were then enrolled into our monthly shipment program and
received an additional package at the cost of $92.13 plus shipping on June 8,
2014.
The first time we received
notification that you wanted to cancel your account was on July 2, 2014. I
apologize our representative did not offer you the opportunity to return your
June shipment for a refund. Please follow the return instructions below:
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no
longer receive charges or shipments.
The [redacted] number you requested is [redacted]. This is valid for one package.
Under the Return Policy, you may only return one package for credit. The
package must be received before 2014-08-03 to qualify for credit. If your
return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the [redacted] number prominently on the outside of the shipping package.
You will not receive credit if you do not use this [redacted] number.
Our return shipping address is:
[redacted]
Once your package is received, a credit will be issued back to your credit
card. Please note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service
Center. We're happy to assist you in any way we can.
Thank you,
BellaAtHome Customer Service Team
24 hours a day, 7 days a week
[redacted]
Please note the return deadline
date. I did extend it beyond our standard 15 day return window to allow you
ample time to receive a refund. Upon receipt of your return we will issue a
refund of $92.13 which is the full product price minus the shipping cost on
your June shipment. Your original shipment is not eligible for any refund as we
were not contacted within the trial period to cancel your account.
[redacted]
Bella At Home

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on April 10, 2014 and...

shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13 on April 20, 2014. The first time we heard from you regarding the cancelation of your account was on April 21, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-05-30 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week [redacted] (US Only)Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]Bella At Home

I was led to believe that I was getting a free trial period of 30 day for their priduct and that I could cancel any further charges by calling the number I would get via email AND regular. I never got either so I had no way to cancel. After 30 days I had $105.00 taken out of my account. I should have known better. When I questioned them about they had no answer for why I did not get any cancellation info. They had my correct email address...obviously they had my correct mailing address (I received my "free trial package). It was a scam!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to list the following inconsistencies and events with regard to my complaint.First and foremost, Bella At Home is in the practice of not refunding any monies or honoring their agreements/promises.  I had to make several phone calls and was never given the opportunity to speak to someone in management to correct my issue.  I was instead offered a 10%, 30%, 50%, 75% refund, all of which I rejected.  I explained that I did not feel the product shipped to me was in fact worth $92.13 plus the shipping cost of $3.87.  After several shouting matches, I was given a Return Merchandise Authorization No. (19-629562) and told to send the unused portion and my money ($92.13) would be refunded.  I returned the unused portion of the whitening pens and mouth guard by UPS.  The cost of the shipment was $10.47 and the Tracking No. is [redacted]  It was received at [redacted], Unit E, Henderson, Nevada [redacted], the address I was instructed to return the product to.  In the interim, I had contacted my financial institution and requested a block of any future debits from my account from Bella at Home.  My financial institution granted my request and granted me a temporary credit of $92.13.  On July 22, 2015, the credit was reversed because Bella's falsification of the true events.  I contacted Bella to confirm their receipt of the merchandise and was met with uncooperative staff members who clearly did not have the ability to confirm shipment receivable information or direct me to the proper party.  They were uncooperative and never once attempted to resolve this issue amicably.As of today, September 10, 2015, I no longer have the merchandise since it was returned and Bella has kept my money ($92.13) all for the grand total of $106.47.  I have attached copies of the UPS Shipment Receipt along with reversal letter of the temporary credit from my bank.I am requesting a refund in the amount of $92.13 and will not stop my efforts until this is rectified.
Regards,
[redacted]

Mr. [redacted], After reviewing your account I can see that an error was made. Due to an incomplete address being provided by the customer at the time of order the package was returned to us. I have issued a full refund in the amount of $92.13 today. Please allow 5-10 business days for this to...

reflect on your account.

This company is a total rip off on every level. Even when I canceled my membership within the perimeters of the agreement, my account was still charged $94. The customer service person is not at all helpful and this is obviously a scam. Stay away from this company!!!

Mr. [redacted],
We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order...

on May 1, 2014 and shipped your package the same day.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” 
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $92.13 on May 11, 2014. The first time we heard from you regarding the cancelation of your account was on May 29, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.
At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.
However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund.
Dear charles,
This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.
The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before July, 8, 2014 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.
Our return shipping address is:[redacted]
Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.
Thank you,
Bella At Home Customer Service Team
24 hours a day, 7 days a week
###-###-#### (US Only)
Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]
Bella At Home

U can buy the same thing on eBay, tons more, they want to charge u 90 something $ a month...ummm...nope

[redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on September 3, 2014.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on September 13, 2014. You were then enrolled into our monthly shipment programand received an additional package at the cost of $92.13 plus shipping on October13, 2014. The first time we receivednotification that you wanted to cancel your account was on October 28, 2014. Atthat time you were offered the option to return your December shipment for afull refund, or to receive a partial refund in lieu of returning the product.You accepted the offer to return your shipment and the following return instructionswere sent to you via email and provided over the phone. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Underthe Return Policy, you may only return one package for credit. The package mustbe received before 2014-11-12 to qualify for credit. If your return is receivedopened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team[redacted] [redacted] [redacted] [redacted] (US Only)You were assigned a returndeadline date of November 12, 2014 in order to receive your refund.Unfortunately your return was not received until November 25, 2014 and it wasreceived without the required RMA number to receive a refund. I apologize but your account isnot eligible for any refund as our return policy was not followed. However inan effort to maintain our standard for customer satisfaction I have issued arefund of $92.13 back to your card today. It may take 5-10 business days topost. No further refund will be issued. [redacted]Bella At Home

Mr. [redacted],We recently received your complaint from the Revdex.com regarding your Bella At Home account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order...

on April 23, 2014 and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of  your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13 on May 2, 2014. The first time we heard from you regarding the cancelation of your account was on May 12, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund. Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is 537f7cca581d9. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-06-1.7 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $92.13. Once again this is an exception as our terms state you are not eligible for any refund.[redacted]Bella At Home

Mr. [redacted], Your return has been received back and a refund of $92.13 has been issued back to your card. Please allow 5-7 business days for this to reflect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] [redacted]

Ms. [redacted],  
We recently received your...

complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 21, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.”   According to our records the first contact we had requesting the cancelation of your account was on March 23, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid all further charges. An email was sent to your email address with full instructions to return your package.   Your account remains canceled and you will not receive any further shipments or charges.   Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback.    If you should need further assistance, please contact our Customer Service Center.     Bella at Home Customer Service Team ###-###-#### (US Only)

[redacted], We recently received your complaint from the Revdex.com regardingyour Bella At Home account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your...

order on September 16, 2014 and shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $92.13 ten days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on September 26, 2014. The first time we heard from you regarding thecancelation of your account was on September 27, 2014 after you had alreadybeen charged. Your account was immediately canceled and you have not receivedany shipments or charges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipment isnot eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction I have made an exception and allowed youto return your product for a full refund. The following return instructionswere sent to you outlining the steps required to receive your refund. Dear [redacted]This email is being sent to confirm that your account is cancelled. You will nolonger receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package.Under the Return Policy, you may only return one package for credit. Thepackage must be received before November 10, 2014 to qualify for credit. Ifyour return is received opened or damaged there will be a $19.60 repackagingfee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA number. Our return shipping address is:Web Fulfillment Center[redacted]
[redacted]Once your package is received, a credit will be issued back to your creditcard. Please note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card account. If you should need further assistance, please contact our Customer ServiceCenter. We're happy to assist you in any way we can. Thank you, BellaAtHome Customer Service Team24 hours a day, 7 days a week [redacted]Please note the return due date. Idid extend the due date beyond our standard 15 days to make sure you would haveplenty of time to return your package to receive a refund. Upon receiving yourpackage back, we will issue a refund in the amount of $92.13. Once again thisis an exception as our terms state you are not eligible for any refund.[redacted]
[redacted]Bella At Home