Bella At Home

Mr***, We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional information. We received your order on February 26,
2014 and shipped your package the next dayThe terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included day supply within days of the cancelation date.These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youAccording to our records the first contact we had requesting the cancelation of your account was on March 3, when you used our online cancelation systemAt the time you canceled your account, we issued you a return merchandise authorization number so you could return your shipment to avoid any further charges. Using this method, you would have incurred no charges for the product. You were given all return instructions over the phone and through a follow up emailYou were also told that the product needed to be received by March 18, 2014.You were sent the following email outlining our return procedure:Dear ***,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipmentsThe Trial portion of the product is yours to keepIf you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date belowReturns will not be recognized without an RMA numberYour RMA number is ***This is valid for only one packageYour package must be received back to our warehouse before 2014-03-to avoid being charged $for the Complete ProgramPlease write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA numberOur return shipping address is:Web Fulfillment Center*** *** ***
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*** ** ***Please note that we process returns within hours of it arriving to our warehouseIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you, BellaAtHome Customer Service Teamhours a day, days a week ###-###-#### (US Only)To date we have never received your returned shipmentWhen your return deadline passed and we did not receive your product back you were charged $I apologize but you are not eligible for any return or refund. However, in an effort to maintain our standard for customer satisfaction I have issued a refund in the amount of $***
***Bella At Home

This company is dishonestAfter requesting a trial offer on November 14, 2015, I received the product on November 20, days before the trial off was to expireI contacted the company on 11/22/at 9:am and was told they would extend my trial offer, but if I wanted to cancel to do so by 12/3/I went online and cancelled the trial offer on their website on 12/2/at 9:28am and saved a copy of the cancellation for my recordsI was given instruction on how to return the merchandise which must be received by 12/17/I mailed the merchandise on 12/8/I did everything requested in a timely manner and was still charged full price of $ten days after the deadline for them to receive the returned product
I called today 1/11/after seeing the charge on 12/27/of $and requested to be refunded as I did everything according to their instructionThey told me I never contacted to cancel my subscriptionThey have no record of itI told them I can prove that I cancelled and they wouldn't accept thatThey still would not refund the $Instead, they offered to return 30% of the $and when I still stated that it's not my fault they claim to not have record of my cancellation, I was then offered a 60% refund and that was their final offer
This company is unethical, dishonest and I would not recommend anyone using them!

Ms***,
It appears that our rep made an errorYour April shipment may be returned with the following return instructionsI have extended your return deadline date to allow ample time to return your product
Dear ***,
This email is being sent to confirm
that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-05-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee
Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number
Our return shipping address is:
Web Fulfillment Center
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*** ** ***
Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
BellaAtHome Customer Service Team
hours a day, days a week
*** (US Only)
Upon receiving your shipment back we will issue a refund of $which is the full product price of your April shipment, minus shipping costsIf you have any questions about the return instructions please contact the customer service number above

*** ***, According to your response you havefraudulently used your grandmother’s credit cardIn addition you failed tofollow our policy, stating that you needed to use your own credit card to orderour productWe are not responsible you failed to follow the terms that youagreed toYou may also note that the termsyou agreed to (the same terms which stated you needed to use your own creditcard) stated that you may only receive one refund for your most recent shipmentif a successful return is completedYou failed to return your product asinstructed by the return deadline date, and I made an exception and issued arefund of the product price despite your failure to comply with our termsmultiple timesYour initial trial shipment is noteligible for any refund or returnYour account remains canceled and you willnot receive any further shipments or chargesI am considering this matterclosed***
***Bella At Home

Ms***, ">We recently received your complaint # *** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on August 8, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on August 22, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refundAn email was sent to your email address with full instructions to return your package To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund If you should need further assistance, please contact our Customer Service Center Thank you, Bella at Home ###-###-#### (US Only)

To the Revdex.com and Bella-At-Home;
I want to say, I'm amazed at how fast you changed your tune, processing my refund I gather you did not care for me turning you and your business practices in to the Revdex.com Thank you for my money, but why are you still lying I noticed that you did not mention in your reply, how you send your order out as if from two separate companies and try to charge the same way How you tried to charge me again for my one order for another $92.+ Causing my card to be shut off, which cost hundreds of dollars to get straightened out The thing is, doing business online is iffy I'm not in front of the person I am doing business withI have no control over what they enter into their computer All transactions can be editedThere are a few things that we can not do One thing, is change the records for our phone, the calls I made or receivedAnother thing is I can not make somebody else run their business honestly I have my phone records as to the dates I have the purchase receipts, conformation emails I have my credit account records and I have a copy of the original ad from facebookI have your employee names and dates as to when I called with notes on each one I also have (four) refund conformation numbers - of which only one is good I am sorry that you cheated and lied and stole when doing business with me, but this is not from what I did or did not do No, this is all behind the things that you did and the consequences of those actions If you think that the things I have said about what you have done to me are badThen maybe you should check out the reviews and complaints made by many, many others - you do have an "F" business rating you know Sorry to have ever seen your ad, but glad I now know who and what you are
Sincerely, ** ***

MsAllen, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your accountYou will not receive any charges for the productYou have been issued a refund of $and we have not requested that you return the product back We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ***If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Sincerely,
Bella At Home

Mr***, We recently received your complaint from the Revdex.com regardingyour Bella At Home accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your order on March 3, and
shipped your package the sameday.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges. They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $ten days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on March 11, The first time we heard from you regarding the cancelationof your account was on March 24, after you had already been chargedYouraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a refund or to receive a 60%refund in lieu of returning the productYou accepted the 60% refund option.I apologize but you are noteligible for any additional refundYour account remains canceled and you willnot receive any further shipments or charges***Bella At Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did get a return authorization from the company, but I did not order their product from their website - I used a link through ***A company SHOULD NOT BE ALLOWED hide a monthly membership in the terms and conditions knowing damn well that no one reads themPlus, they gave me days to respond if I wanted to cancel but I received the product after the days! Yes they got me - they got me good, but my complaint is to hopefully have the Revdex.com stop companies from operating like this
Regards,
*** ***

Ms***, You have already spoken with a representative who provided you with return instructions to receive a full refund of $upon receipt of your productYour return instructions are below: Dear ***,This email is being sent to confirm that your
account is cancelledYou will no longer receive charges or shipmentsThe RMA number you requested is ***This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-12-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number.Our return shipping address is:Web Fulfillment Center*** *** *** *** ** ***Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card accountIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you, BellaAtHome Customer Service Teamhours a day, days a week *** (US Only)Please note that your return deadline date is December 16, If we do not receive your return by that date a refund will not be issuedIt is your responsibility to read the purchase terms at the time of your orderWe provided them in multiple places both during your order process and even emailed you the terms after you completed your orderYou failed to read the terms of your offer, were offered a full refund, and still filed a frivolous complaintWe will not cover shipping costsIf you would like to receive a refund of $you can follow the return instructions that were provided to you prior to filing this complaint

By the time one realizes he has been scammed, the product has been opened and part of it if not all used upIf there is anything left, they charge a restocking fee.Their sister company, Blizzard White, did the same thingSeven days after I received the product, they charged me $94.31.Is there any way these companies can be stopped?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** ">We recently received your complaint #*** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on August 10, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on August 19, As a courtesy, we have gone ahead and issued you an immediate refund of $ If you should need further assistance, please contact our Customer Service Center Thank you, Bella at Home *** (US Only)

*** ***, We recently received your complaint from the Revdex.com regardingyour Bella At Home accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your
order on October 21, and shipped your packagethe same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges. They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $ten days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13on October 31, The first time we heard from you regarding the cancelationof your account was on November 5, after you had already been charged.Your account was immediately canceled and you have not received any shipmentsor charges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction our representative tried to assist youwith a refundUnfortunately you refused all offers to assist you anddisconnected the lineOur representative issued you an RMA number and emailedyou return instructions to give you every opportunity to return your productfor a full refundOur records show that you havefiled a dispute with your credit card company in the form of a chargebackThisprevents us from issuing any refunds as it would result in multiple credits ona single transactionYour account remains canceled and you will not receiveany further shipments or charges
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***Bella At Home

Ms***,
""> We recently received your complaint #*** from the Revdex.com regarding your Bella at Home accountAccording to our records, we received your order on February 26, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
According to our records the first contact we had requesting the cancelation of your account was on April 12, You will not receive any other shipments or chargesThe representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 50% refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $was issued on April 12, Thank you, Bella at Home Customer Service Team

Mr***,We recently received your complaint from the Revdex.com regarding your Bella At Home accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on
December 24, 2013. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $92.13 on January 8, The first time we heard from you regarding the cancelation of your account was through our automated system on January 28, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At no time have you contacted us prior to filing this complaint to request a return or a refundHad you contacted us we would have been happy to assist youThe following return instructions were sent to you outlining the steps required to receive your refundDear ***,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipmentsThe RMA number you requested is ***-***This is valid for one package. Under the Return Policy, you may only return one package for creditThe package must be received before 2014-04-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA numberOur return shipping address is:Web Fulfillment Center
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*** ** ***Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card accountIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThanks you, BellaAtHomeCustomer Service Teamhours a day, days a week *** (US Only)Please note the return due dateI did extend the due date beyond our standard days to make sure you would have plenty of time to return your package to receive a refundUpon receiving your package back, we will issue a refund in the amount of $*** ***
Bella At Home

This business deal just like a scam artistI received an email from ebay for a free offer an ending up with these crooks (BELLAATHOME.com)I am retired so I have the time to watch my credit statementTheir game is to prey on individuals that might not notice what they are doing with charges on your card

I reject the business's response because I immediately returned the items they sent me that I did not orderI did not send it return receipt which they are certainly taking advantage of Absolutely despicable

Ms***, You have already spoken with a representative who provided you with return instructions to receive a full refund of $upon receipt of your productYour return instructions are below: Dear ***,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipmentsThe RMA number you requested is ***This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-12-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number.Our return shipping address is:Web Fulfillment Center*** *** *** *** ** ***Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card accountIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you, BellaAtHome Customer Service Teamhours a day, days a week *** (US Only)Please note that your return deadline date is December 16, If we do not receive your return by that date a refund will not be issuedIt is your responsibility to read the purchase terms at the time of your orderWe provided them in multiple places both during your order process and even emailed you the terms after you completed your orderYou failed to read the terms of your offer, were offered a full refund, and still filed a frivolous complaintWe will not cover shipping costsIf you would like to receive a refund of $you can follow the return instructions that were provided to you prior to filing this complaint