Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Revdex.com, Thank you for brining *** ***'s compliant to our attention We have provided the customer his products and the case is considered closed. If there is anything else we can help with please let us know. Thank you,Best Buy

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionA member of Geek Squad has reached out to Mr*** and has resolved the issue outside of the Revdex.com. Thank you,Best Buy

I am rejecting this response because:
I would like to hear back, in writing, from Tech Liquidators as to the failure rate that they found with the (17) samples we returnedI am confident that your testing will conclude the same failure rate that we determinedHaving purchased hundreds of lots of product over the past (10) years with no (NONE) previous issues, I would have expected TechLiquidators to consider our credibility in this situationI did hear from TechLiquidators today (Asher ***) and he advised that they would be issuing a BOL for the remaining product to be returned to TechLiquidatorsOnce that is complete and our account is reinstated, we will be satisfied. I do not understand why our account was terminated with TechLiquidators? We paid for product, received product and determined that product loads were not as describedWe immediately contacted TechLiquidators and advisedWe were told that we needed to go through all product, piece by piece, to test themWe advised that we did not have the manpower to do the work that should have been done by TechLiquidators in selling product as 'Grade A Refurbished'It was clearly neither Grade A nor RefurbishedWe had no recourse since we could not meet the TechLiquidators-imposed deadline so we submitted a chargeback to our credit card company.What other remedy would you have suggested in our case? Again, as a (10) year client with NO CHARGEBACKS OR ISSUES with your company during that time, I am adamant about having our buying account reinstatedUntil both the refund has been processed and our account reinstated, I will not be satisfied with any other outcome. You are also welcome to contact me at ###-###-#### if you have any questions. Regards,Rick H

I am rejecting this response because:
I have previously contacted *** Camera and was told to contact Best BuyThe item was sold by Best Buy and put on a Best Buy credit cardI was told there would be an investigation and nothing was doneI was also told that Best Buy would contact UPS and again, nothing was doneBest Buy continues to pass the buck and avoid responsibility and in the meantime I am stuck paying for an item I did not receive and pay interest charges

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe have verified the store has contacted the customer on 3/18/to address this matterThe store has offered an exchange or return on the item and the customer stated she will be visiting the store next weekThe store will
return/exchange the unit for the customer and discuss a possible future purchase
Thanks,

Dear Revdex.com, Thank you for bringing Mr***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We were able to identify a refund mistake on our end for the customer. We have processed a refund back to the
customer's Best Buy Credit Card. Mr*** was emailed a notification of the credit adjustment. Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com,The Customers concerns have been resolvedI have spoken to the Customer and have come to an amicable agreement.If there are any questions, problems or concerns, please feel free to contact us. Warmest Regards, Best BuyBest Buy

I am rejecting this response because:
My mother was hospitalized and I have been attending to her careI will return the call today

I am rejecting this response because:Not only did Best Buy never actually respond to my original complaint, they did not appear to even have thoroughly read my original complaintNo resolution was offered and no member of their team ever reached out to me to attempt to resolve the situationI intend on escalating my complaint to the State Attorney Generals office due to the discriminatory business practices that Best Buy has decided are more important than actually addressing the concerns of their customers

I am rejecting this response because: I did received a call from Warrantech stating they would have a tech out to make my repairSTC called me and confirmed an appointment for 7/@ 8amI received no call saying they cannot make it and they did not show for the appointmentI called and spoke with a representativeHe advised me he will contact the technician to rescheduleThat is unacceptableBest Buy has advised me that they no longer do business with this warranty company therefore will no longer assist me

Dear Revdex.com - As the customer has cancelled the television repair request, we have made a one-time exception and will be refunding the that the customer paid for the diagnostic visit. The customer can expect to receive the refund check within the next 10-business days.Regards,Amy

I am rejecting this response because:
Do I still have coverage? I still need a plan just not

December 5,
To Whom It May Concern:
Best Buy feels that we have fully addressed the concerns
that were forwarded to your office by *** *** as the exchange process has since been
completedNevertheless, we do
apologize for any confusion regarding
the process or if the customer felt that
they were misinformed in any wayPlease forward any additional concerns to our
office and we will respond accordingly.
Sincerely,
Terrance ***
Senior Executive
Resolution Specialist
Best Buy Corporate
Campus

I am rejecting this response because:In store I was told separate reasons why there was a problem and they were all incorrectI was told repeatedly by the best buy phone techs that they would resolve my issue and get me the that I had purchasedThey kept me in store for hours while they tried to "resolve"my issue, only to now find out it was best buy's mistake the entire time that they accept no responsibility or accountability forI was bait and switchedI also saw many online postings on best buy locations that honored the original purchases so I don't understand how it is fair to tell me I can't have my purchase honored

Dear Revdex.com,Thank you for sending this for review I have spoken to the customer and she is currently working with Sedgwick about the damages done to the propertyShe stated that they have cut her a check for some of the damages not all I let her know that that will be decided by Sedgwick not Best Buy
what will and will not be reimbursed forAs far as the door on the fridge it has been replaced and the entire dishwasher has been replaced and reinstalled correctly.Best regards,Karla

Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about the misdirected emails that your mother has receivedI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters
I apologize for those misdirected emails and I understand the frustration that this situation must cause for you and your motherWe value feedback such as this, as it helps us make decisions for the future of our company
We have corrected this in our systems, but it may take up to business days for this correction to take place in all of our systemsAfter that your mother will not receive further emails at that email address
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Brian.***@BestBuy.com or to call me directly at ###-###-####
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
###-###-####

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have verified that the customer is within their manufacturer warranty so all issues with the refrigerator in question that are covered by the manufacturer will be addressed solely by the manufacturerBest Buy is bound by our
agreements with manufacturers to allow those manufacturers the opportunity to address failures in the unitIf there is an issues that is not covered by the manufacturer but is covered by the Geek Squad Protection Plan, then Geek Squad will engage and address the issue properly.We apologize for any inconvenience this may have caused the customerWe would advise to continue to work with the manufacturer as they have sole discretion as to how the repairs under their warranty progress.Thanks,

Dear Revdex.com,We have been in touch with Mr*** and are working towards a resolutionThe Customer has agreed to close this Complaint.Thank you Larry S

Dear Revdex.com, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems experienced by the customer with the repair of their
computer and I apologize for the inconvenience and frustration the matter has caused them The General Manager at the store has been trying to resolve this matter for the customer. The GSP plan expired September 9/18/ The plan makes no provision for a refund of the covered item only repair or replacement if the item meets the conditions of the agreement. The General Manager has asked the customer to reconsider abandoning their PCThe store has performed extensive diagnostics on the system has been unable to replicate the problem experienced at homePlease have the customer contact the General Manager Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S