Best Buy Stores, LP - US Headquarters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy hope is that this fix is good until Dec which is what it was written up forThank you

Dear Revdex.com, Best Buy has created an order (for a VR at no cost to the customerThis will be arriving with in 5-business days to the address provided in the Revdex.comWe would like to apologize for any inconvenience or frustration that this may have caused.The order number is BBY01-***. Kind regards, Ash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am grateful for prompt resolution and glad Best Buy has such a great representativeThank you

Dear Revdex.com,We have communicated with Mrs*** and have resolved this matter. Leadership at the Stores in question have been advised of the complaint and will take the appropriate actions. Best Buy considers this matter resolved Thank you,Larry S

I am rejecting this response because:
Only because I want to keep this open I am going to attempt to take the watch back to best buy sometime this weekend If I have issues I want to be able to stay in contact with the best buy representative on this complaint The watch has no box and I have no receiptI feel like I am going to have a lot of issues trying to return this due to misinformation Tha was verbally told to me from Best buys wonderful customer supportThank you

Dear Revdex.com - We have reviewed the customer's complaint and contact history and can see that a member of our Social Media team has reached out to the store to inform them that they need to accept the return of the customer's *** Note 7. Additionally, we have reached out to the district and
regional leadership to request that the address this issue with the customer.Regards, Amy

Dear Revdex.com, Thank you for bringing the customer’s Beats headphone exchange concerns to our attentionI am sorry to hear the customer is not satisfied with her headphonesUnfortunately, this purchase is out of our 15-day return and exchange period, and we would not be able to accommodate her
headphone return requestSincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com, Ms*** was informed by agent Mike Mon 10/24/that she would be refunded for the service but it would take 14-business days to post to her accountUnfortunately, we do not have a way to make this go fasterNormally we would not provide a refund if service was provided
but this refund was offered as a gesture since Ms*** was not satisfied. Thank you, Dan S.Best Buy

Initial Business Response /* (1000, 5, 2015/11/12) */
Dear Revdex.com,
Thank you for contacting us regarding this issueI wish I could assist more, but this issue must be handled via the insurance claim processI did reach out to them and acquire the following detail, which may be shared with the
customer to help her with the resolution:
"Please be advised that previously Pennridge was working with the claimant; however it appears communication may have stoppedOur adjuster, Tom ***, will reach back to Pennridge and the claimant to confirm status and ensure this is moving forwardOur adjuster contact information is Tom *** *** and Thomas_***@gbtpa.com."
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The communication stopped both by Pennridge and Best Buy adjuster, Tom ***Every emails that I sent to Pennridge, I've also cc Tom on itNeither party has reach out to me yetBelow is an email that I sent to both parties last week yet still have not heard back from them
***
To ***
CC Steve Pioch Thomas *** '[email protected]' Steve ***
Nov at 3:PM
Hello Robin,
I got a call from one of your team member last weekHe's confused as to what was the issueHe thought he's scheduling a home visit to inspect my refrigerator instead of my kitchen floorHe hung up after we spoke briefly on the phoneI have not heard back from him since
I'm extremely frustrated and disappointed on how your company handle my claimIt's been almost two months since I reported the incident and it's not getting any closer to resolution
Let me know what is your plan on resolving this
Thank you,
--***
Final Business Response /* (4000, 11, 2015/12/03) */
Dear Revdex.com,
Closing this Revdex.com, as per Gallagher Basset, "We closed our fileAs there was no property damage, there was no claim for GB to handleI haven't heard anything more from the claimant." Thank you!

Dear Revdex.com,Thank you for the follow up on this matter. A refund for $has been initiated and will be processed to give the customer full resolution on the matter.Thank you,David M

Dear Mrs***, My name is Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters and I am making arrangements to replace the Refrigerator with the *** Model FFTR1814QB SKU *** as an even exchange replacement. I wanted to verify your ship to address before I place the order for the replacement The address we have in our system is digit off the address in your Revdex.com complaintIs the correct address *** *** *** ** Snohomish WA98296? As soon as we can verify this I will complete the order and get the replacement shipped to youGiven the age of the original unit if you wish you may keep it, if not I can have it hauled away Please respond to the email that has been sent to you as soon as possible. Thank you for your patience. Larry S

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience caused to the customer Unfortunately, we are not able to find Mr***'s order information or purchase history with the information providedPlease have the customer forward
a receipt and/or order number so we can investigate the matter thoroughly Sincerely,Kelsey F

Dear Revdex.com, Thank you for providing the requested informationAfter reviewing the information on Amazon’s website, the listing that is shipped and sold by Amazon is not currently in stockOne requirement for our Price Match Guarantee is that the product must be in stock and available to all customersRegardless of this information, the customer already received a price match at the time of purchaseOnly one price match is applicable per item, per customerThe customer included details of our Price Match Guarantee in his initial complaintIncluded in the details is the following : One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed. Best Buy is unable to accommodate the customer’s request as he has already received a price match on the purchase, and considers the matter closed Regards, Kathryn S

Dear Revdex.com, Thank you for bringing Mr***'s Note accessory refund concerns to our attentionDue to the customer's concern, we have processed a $refund back to the original form of paymentThank you,Dean ***Executive Resolution Specialist###-###-####

I am rejecting this response because:
Best Buy has obviously ignored the details of my complaint in their responseThey have not addressed the fact that I was NOT sent a warrantee renewal notice that I was told I would be receivingThey did not address the fact that their previous repair did not even last a year and they did not address that their customer service repdid not return my callWhen I called them back two days later and actually was able to speak with someone they ended up hanging up on me.They claim they emailed me a renewal reminder, but cannot provide proof that they actually did thisI know I didn't receive itI would have renewed the warrantee had I known it was time.Best Buy appears to be brushing my complaint aside with their generic responseNot even an apology for the rude behavior of their service representative

Hello; my name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.After reviewing your call history, I was able to issue a Best Buy gift card in the amount of I apologize that this has not been issued to you successfully by our agents, and can assure
you that we are following up with leadership here at Best Buy Corporate to make certain that situations such as this do not arise in the future.Please note that this gift card is being shipped via USPS and will take 10-business days to arriveIt will arrive in a plain, white envelope.Thank you for making Best Buy aware of this concern. Sincerely,Cassie EExec Res Sr

I am rejecting this response because: While I appreciate that Sedgwick is continuing discussion and trying to push this along, this complaint will not be satisfactory until our floors are replaced. Given that the dishwasher was purchased through BestBuy, we would hope they would care more about solving this issue. Sincerely, *** ***

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case As we outlined in our previous correspondence to your office on 09/15/2015, the GSP plan expired on 06/02/and the unit passed all hardware tests as noted on the service order completed in Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com,Please know we have credited the customer back the price difference between the monthly Geek Squad Protection plan and the outright plan. Regards, Nick S

Dear Revdex.com, Thank you for bringing this to our attention. If there are any charges on Ms***'s account that are unauthorized we would suggest she dispute the chargesIf there are charges that she has questions about and she wants to speak with someone face-to-face we can try to
set up a time for her to meet with a member of leadership at her local storeThey should be able to see online purchases as well as in-store purchasesIf there is a particular store she would like to visit, please have her let us knowWe will gladly coordinate this with her. Sincerely, Dan S.Best Buy