Best Buy Stores, LP - US Headquarters

I am rejecting this response because: Where on the product box does it say REFURBISHED, OR THIS ITEM WAS PREVIOUSLY SOLD, MAY BE PARTS MISSING????? THIS IS BULL!!!!! I am buying A product with all intentions of it being NEW!!! The first t.vi bought the inside of the screen was like a web, the second t.vi bought had missing parts!!!! who pays for my time to exchange this JUNK??? GAS MONEY BACK AND FORTH TIMES???? Iknowwe are very sorry.....If something is sold and returned to the store for ANY REASON!!! it should not be sold as if it were NEWput A sticker on it saying REFURBISHED, RETURNED, EXCHANGED!!!!!!! ANYTHING telling me that it was already sold

Revdex.com, Thank you for bringing this to our attentionPlease know that the General Manager of the store both called the customer times, and followed up by email with no replyI have copied the email from the General Manager below for reference: Dear Mr***
***, Your letter was forwarded to me for responseI want to thank you for taking the time to write to Best BuyPlease allow me to address your concern accordingly.Best Buy strives to provide courteous and accommodating service to all of its customersHowever, sometimes unfortunate incidents may occur that do not always reflect these positive intentionsI was sorry to learn that the level of service you received failed to meet your expectationsPlease be assured that your feedback is appreciated and will be used to evaluate and elevate the level of service Best Buy provides its customers in the future. Looking at your original purchase on 12/09/16, It shows that you paid $in expedited shipping. Unfortunately shipping is not refundable in our system. So when they attempted to refund your purchases, they were unable to refund that part of the purchase to your credit card. I do see that they did issue a gift card to you for the $on that same day. If the gift card is not acceptable to you, we can cash the gift card out for you. This would have to be completed in our store in Noblesville Please accept my apology on behalf of Best Buy for any inconvenience and frustration you may have experienced as a result of your concernIf you should require any additional assistance do not hesitate to contact me at ###-###-####Sincerely, Tony *** Best Buy Store # *** If the customer would like further assistance, he can reach Tony via the number providedThank you Regards, Sarah L

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com complaint The gift card fund request has been cancelled and a new request has been submitted for the $** Best Buy physical gift card and will be sent to the new address provided: *** *** *** Sunnyvale, CA Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear *** ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the difficulties you experienced with getting your Mac Book refunded /exchangedI am
pleased to hear that the Store has provided you with a full refund on 4/14/for the damaged Mac Book. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S *** ** *** ***

Initial Business Response /* (1000, 7, 2015/12/03) */
Hello ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the refer-a-friend promotionI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to
hear that you did not receive all of the $gift cards that you were supposed to receive, and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I have ordered a $Best Buy gift card to be mailed to you as resolution to the matterThis gift card will arrive to the address cited on your complaint within approximately 2-weeks
If any of the people that you referred did not receive their promotional gift card, they are welcome to call me directly at (612) ***, and if I can identify the qualifying transaction that they made, I will ensure that they receive their $gift card as well
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***

I am rejecting this response because: I was given inaccurate information by a store associate which resulted in a hour wait before I was told that the Best Buy customer service does not have the power to authorize cell phone refunds, information contrary to what the store manager statedIt required an additional hours in storeI think the price match policy has become too complicated resulting in confusion, reflecting poorly on the corporation

Dear Mr*** - Unfortunately, the Open Box laptop that you attempted to purchase was "one-of-a-kind", so we were not able to duplicate that order. The laptop was cancelled from your order within seconds of the order being reviewed for processing. You were never charged for the item
and Best Buy is not obligated to provide you with the same pricing on a brand new unit. We feel that the 10% you were offered is fair and consistent with our practices of discounting items when there has been some issue with a purchase. Best Buy considers this matter closed. Regards, Amy C

Dear Revdex.com,I have refunded the customer $back onto her orderPlease allow 7-business day for the refund to process since we are experiencing a delay in refunds due to the holidaysThe customer confirmation number is ***.Thank you,Karla ***

I am rejecting this response because:
Best Buy trivializes the truth, The delivery date of 5/was when we refused the sub par productThe delivery dates were changed times w/o ever telling my husband or I the product was sold outIt was not until we spoke to an escalated manager that we were informed of the out of stock productPlease know that measly $gift cards is not commensurate with the stress, frustration, or loss of food as a result of no oven range for weeksYour customer care is poor and lacking and all your company does is provide meaningless apologiesAfter reading Best Buy's forum page and responses on the internet it shows the business practice is deplorable when customers feel they should be provided average customer serviceYou give out apology's, however, you don't changeSo the apologies mean nothing if new policy isn't implemented or established to prevent those same mistakes from happening againPlease know many people will patronize other company's when they feel their hard working dollar is not appreciated with you all

I am rejecting this response because:The answer from best Buy is a generic response and doers not address the issue of misleading/advertising.My issue is that Best Buy's website clearly states $ price match guarantee. It does not state subject to the conditions listed in any specific disclosure document. One must click on the $ price match guarantee icon, and then click on another icon to see the list of competitors.Best Buy needs to change the website to offer disclosure, or in the alternative, match the price. Even Best Buy's mantra is Expert Service, Unbeatable Price. Best Buy is misleading consumers into believing that they will price match any and all competitors. This is a class action suit waiting to happen

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We contacted Acer regarding the issue, and they said based on the serial numbers the customer provided to the Revdex.com, the
product in question has a valid year warranty that runs into They provided case #***, and requested the customer call them for assistanceThis information has been provided to Mr*** via phone and email Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding their cellphone account to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving
*** ***’s Revdex.com complaint, we contacted our Capital City Mall store (#***)The General Manager (GM) informed me the account change was not processed properlyThe store requested a change again along with a bill credit for the upcharge and proration on the account Our store contacted Mr*** directly and informed the plan change was completed properly and received a bill credit of $When the store did connect with Mr***, and confirmed over the phone is accurate and called into to the carrier in getting the bill credited down to $from $ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this to our attentionI tried to call Mr*** on 2/16/but I am unable to make the call with the phone number that was providedOur records indicate that the package was delivered to a U.SPost Office in Christiansted, VI and was picked upThe USPS
tracking number is ***I have icluded a link below. https://tools.usps.com/go/TrackConfirmAction?tLabels=*** Please have Mr*** let us know if he has still not received the item and we will investigate further. Thank you, Sincerely, Dan S. Best Buy

Dear *** - The only way to ensure that you will receive a pre-order game on the date of its release is to order it for in-store pick up. The "order initiation" on October 26, is that order being readied for shipping. As stated previously, we are bound by the release dates set forth by the game manufacturers. We're sorry that you were disappointed by this, however, we will not be offering any form of compensation to you.Regards, Amy C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add a response to their statement that it the information was posted well on their site. My mine concern is that all year the price match guarantee is advertised, so I bought the item not knowing until after my purchase that it had been suspended. That is what makes it frustrating

Dear Mr*** - It sounds as if you returned the purchase without a receipt. In that case, our stores will only provide a customer with the lowest selling price and not offer a refund of the sales tax. Based on the information that you have provided, and given the fact that I am
unable to locate the purchase with the information you have given me, the refund that you were offered is correct under Best Buy's no receipt return policy.Regards, Amy C

I am rejecting this response because:
Best Buy knows that my credit card with Best Buy is not working and they have done nothing to contact their partners who run the credit card division to fix the situation, basically they are pawning the problem to the credit card company when they should be looking for solutions and working with their partners to determine why my card isn't working for my required purchases They are being lazy and just not doing their jobs The reply they gave me was insulting and naive that any intelligent person would accept the crap they are trying to sell mr I want them to fix my account or explain why I am unable to purchase merchandise with their credit card This is easy, just fix it or tell my why you can't fix it!!!!!

I am rejecting this response because:I see their explanation has changed, they told me the audio mgr signed for it at noon time and they couldn’t find it, now it’s a front line employee stole my piece of equipment that I bought and was behind the counter with my name on itThe installation prior to mine was a no show so it could have started immediately, not significantly later while they try to figure out what front line bestbuy employee stole my equipment, discount for what I wasn’t interested in buying something else after the terrible experience by the management.All I asked them was to waive installation and we wouldn’t have to go through this

Hello,We have attempted to reach the customer by phone on 12/12/2017, and 12/15/2017, as well as by email on 12/14/and have not received a responseBest Buy does not offer an extended warranty the particular product the customer purchasedWe are closing this matter as resolved.Thank
you,*** W

Dear Revdex.com Best Buy feels that we have fully addressed our customer concerns in the customers correspondence forwarded to your office on 7/19/2017The item was refunded upon return and a giftcard was issued. Customer has since ordered item from store.Nevertheless, please forward any
additional concerns to our office and we will respond accordingly Sincerely,John S