Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this to our attentionI have called Mr***. Apologized for the customer’s *** car stereo exchange concern and offered to issue a $E-Gift Card to replace the product. Customer is satisfied. Thank you, Dean ***Executive
Resolution Specialist###-###-####

Dear Revdex.com,Thank you for bringing this matter to our attentionThe customer reached out to our corporate office by other means and accepted the resolution on 03/We now consider this case closed and will take no further action.Best Regards,

I am rejecting this response because:Although I respect and understand your policy, that's not what occurred in this situationMore than one of your employees confirmed that Best Buy would honor the price Groupon displayedAfter already being aware of the policy that I was so graciously reminded of in this last email, I double checked with more than one of your employees to ensure that I was told correctlyI even recited this policy to of your employees, and was still told as long as I had proof of the price, Best Buy would honor itSo you can see how that is misleadingDue to this, that is why your company should honor the price several of your employees quoted

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have reviewed this and have issued a refund for both computers that were lost Best Buy considers this matter resolved however, please send any additional concerns to our office and we will address
accordingly. Thank you

Dear Revdex.com, Best Buy has reached out to the carrier for insights on the lost package investigationWe will respond with our findings once provided with an update.Kind regards,Ash

09/19/2017 To whom it may concern, Upon review, Best Buy has approved a one time customer service exchange to replace this unit outside of policy Upon completion of this exchange Best Buy will consider this issue resolved in it's entirety Nevertheless, please feel free to
reach out should any further issues arise

Dear Revdex.com - We have reached out to *** directly via telephone to resolve his issue.Regards, Amy C

Initial Business Response /* (1000, 7, 2015/09/22) */
Dear ***,
Unfortunately, Best Buy did not receive enough copies of the Mad Max: Fury Road steel book to cover all pre-ordersI sincerely apologize that you were so negatively affected by this shortfall
Best Buy will not be receiving
any more copies of this steel book, so we will not be able to fulfill any outstanding pre-ordersI know that I can't take back the time that you have spent seeking resolution, nor can I take back the frustration that you feel, and I truly apologize for thatI'd like to place an order - at no cost to you- for the Blu-ray/DVD edition of Mad Max: Fury Road, as well as send you a Best Buy gift card in the amount of ***I know that this does not make up for the poor service that you have received, but I hope it will provide you with the opportunity to shop with us again, as I am confident that your next experience with us will be a much more pleasant one
I am truly sorry for any inconvenience or disappointment that this caused our customers, as you obviously placed your trust in us to fulfill these pre-ordersPlease know that I have communicated your experience to leadership here at Best Buy in an effort to prevent similar situations from arising in the future
Thank you, and kindest regards
Best Buy
Initial Consumer Rebuttal /* (2000, 9, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 29, 2016/02/10) */
Final Business Response /* (1000, 26, 2016/02/10) */
Dear Revdex.com,
After reviewing the fund, it appears that there was an issue with processingThis has now been corrected
Best Buy would like to apologize for any inconvenience and frustrations that this situation may have caused
Kind regards,
Ash E

Dear Revdex.com, Thank you for bringing Mr***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Based on the information provided, I was unable to locate the purchase receipt nor the repair sales order numberPlease
provide the Customer Service pin from an in store receipt or a BestBuy.com order number (starts with BBY01) and the repair service order number so we may look into the issue Regards, Kathryn S

Dear Revdex.com - The customer has been in constant contact with our Mobile Support team and they have processed an upgrade reversal. We will be closing this complaint at this time.Regards, Amy C

Dear Revdex.com,Best Buy has cancelled our customer's My Best Buy membership per her request and removed her information from the loyalty account.Kind regards,Ash

August 3, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as we have processed a refund for the full cost of one of the pedestals on the customer’s order and the refund should appear on
their account in the next two to three business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, We apologize for any frustration and inconvenience experienced during the order and delivery processAfter partnering with proper management teams in store and in the field, we are still working diligently to assist the customer by coordinating logistics regarding inventory
At this time, multiple teams are working towards a resolution and will be in contact with the customer in a timely manner with our findingsBest Regards, Amanda H

Dear Revdex.com, Thank you for bringing this matter to our attention. In addition to reaching out to Best Buy through the Revdex.com, the customer also contacted Best Buy directly. After completing an internal review of this matter, it appears Best Buy has a plan in place to
provide the desired resolution. The refund will be issued once the washer and dryer are physically returned which has been scheduled for June 4, Thank you, David M

Initial Business Response /* (1000, 5, 2015/08/27) */
Dear Revdex.com,
Thank you for bringing this matter to our attention to be addressedWe have verified the Gamers Membership and the purchase of it made on 08/19/We apologize for the inconvenience this issue has caused the client
Best Buy
will be honoring the request for $and have applied the refund to the orderThe refund will take 3-business days to reflect on the customer's credit card
If there are issues with the activation of the card, we recommend bringing it into their local store for assistance in activation
Thank you,
Initial Consumer Rebuttal /* (2000, 7, 2015/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Revdex.com,Thank you for giving us the opportunity to address Mr***’s concernWe reached out to Mr*** and explained, in order to purchase an item on Best Buy for Business, you need to have a business accountBest Buy for Business does not price match any competitors pricing including Best
Buy for consumerThe free promotional gift card cannot be exchanged for cash or for other gift cardsThank you,Gail D

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all we are very sorry to hear of the setbacks endured by the customer Upon reviewing, we have verified that the customer has contacted our Insignia private label team and they have addressed his concerns Thank you

I am rejecting this response because:I still have not spoken to anyone from Best BuyI received a email this morning asking me to contact them with a good time to be reached so I emailed back and told them anytime today until or all day tomorrowI also called a left a voice mail with my number

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough it would have been nice for them to at least offer me a discount on my next purchaseespecially since I did not have a gift for the birthday party

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your officeBest Buy has offered the customer a gesture towards the labor of the repair. We will also diagnose other issues the customer is having at the time of repairNevertheless, please
forward any additional concerns to our office and we will respond accordingly Sincerely, Best Buy