Best Buy Stores, LP - US Headquarters

Dear Revdex.com, The reason a portion of the order was canceled is because that there were multiple authorizations that exceeded the limit on his credit cardWe apologize for any inconvenience this caused. If Mr*** would still like the television for the price he paid, he can
place the order at the price it is now and I will make the adjustment to make it $1,after it has been shipped or picked up in the storeHowever, he would need to place the order over BestBuy.com for me to make the adjustment. Thank you, Dan S. Best Buy

Thank you for sending this over for reviewI apologize for the extra day delay there was in the shippingI have gone ahead and refunded the shipping of $and the customer should receive this in 3-business days. Sincerely, Karla ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The above is what the Revdex.com already has for a text messageThis part is my thoughtsBest Buy needs to get it together instead of pushing business to other retailers or e-tailersThere is still a profit in what your customers are looking for and I assume most, besides myself, would rather the business goes to a local business that hires local people and supports the local economyBest Buy seems to be care-free about what the customers what and are looking for, therefore pushing away the business towards places like AmazonAmazon found one hole, then another hole, and another, until they found so many holes that used to be filled by local businesses like Best BuyBest Buy gave up on us, not the other way aroundIt's getting to the point where if Best Buy continues to give up on us, Best Buy will be a memoryGive that message to your CEO

I am rejecting this response because:We still haven't heard from anyone regarding the matter!

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your in store issueI am Andrew *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to hear about
this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I have spoken with the store upper management directly and they have explained to me that they have compensated you in full since you were in the storeAt this time we are not going to be able to compensate you further and we consider this case closed
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Andrew ***
Initial Consumer Rebuttal /* (3000, 8, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I was never contacted or compensated dealing with this situation
Final Business Response /* (4000, 10, 2015/06/30) */
Hello,
Unfortunately we wouldn't be able to further compensate you for this issueAs stated before I have partnered with the store and we believe that your issue has been fully resolvedThere is nothing further we can do at this point in timeI am again sorry for your inconvenience

Dear Revdex.com,Thank you for giving us the opportunity to address this concernBest Buy offered to provide the same new washing machine for the price of the open box applianceMr*** declined the offerMr*** mention he received some bank fees regarding this transaction, Best Buy is willing to
refund Mr*** any fees associated with this transaction, if he provides Best Buy with proof of the feesMr*** declined the offerBest Buy considers this concern resolved Thank youGail D

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the gift card promotion to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have requested and
sending Ms*** a $** Best Buy gift card from our corporate office to the address in their complaintThe gift card should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

October 19, To Whom It May Concern: Best Buy is unable to accommodate *** ***’s request to refund the purchase in question as the item is well outside of the return exchange period for the product. Nevertheless, please forward any additional concerns to our
office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attention, please know that we have been able to successfully exchange the dryer that having issues and have sent a check of $to the customer. Regards, Nick S

Initial Business Response /* (1000, 10, 2016/02/02) */
Dear Revdex.com: I have spoken to the customerWe resolved matters completely via phone and e-mailAll parties have been notified and given the appropriate feedbackThank you!

Sent the following email to the customer: Dear *** ***: Thank you for contacting the Revdex.com regarding your Whirlpool about your recent store experience. I’m Dean with the Executive Resolutions Team, and your email concern was sent to me for review
I am very sorry to hear that your Whirlpool electric dryer arrived with additional door damage. I appreciate your concerns and have applied a $refund allowance on your order as requested. Sincerely, Dean *** Senior Executive Resolution Specialist ###-###-####

I am rejecting this response because: Best Buy has not explained to me why this phone can't be shipped to me All Best buy said is that they don't know why their system is not accepting my address, that it should, and I should go to a local store to order it and they can have it shipped to my address No where on their website does it say there are shipping restrictions and no Best buy employee has explained why it can't be shipped so whatever Best buy rep sent the response to the Revdex.com is not telling the truth or they did not read the complaint and just guessed at what they think the situation is

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Based on the contact information the customer provided, we were not able to locate any record of him contacting our
Customer Care team regarding the gift cardNor we we able to locate the purchase of the gift cardRegardless of this, Best Buy is unable to reissue a gift card that has a $balance, and the customer still had the opportunity to make purchases during our Black Friday saleBest Buy considers the matter closed Regards, Kathryn S

I am rejecting this response because:
Bestbuy is full of crap! I went through hell to simply make a purchase

Dear Revdex.com,Best Buy has been notified that there has been a settlement agreed upon between *** *** and the Cory company as of 11/09/2016. I spoke to *** to verify that this was in fact accomplishedWe sincerely apologize for the time it has taken to resolve this.Best Buy considers this matter resolvedThank you

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have resend gift cards for two games for a total of $two different times per the customers requestThis was done to the email provided to the customer and the same he provided to this siteThis was on
08/and also on 09/If the customer has not received, he can call toll free ###-###-#### to request further assistance Thank you

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have cause the customerThis issue was reviewed by management at the customer’s local store as well as a special support team, and it was determined this is not a
coverable claimThe customer’s claim and estimate do not align with the work that was done to his vehicleBest Buy considers the matter closedRegards, Kathryn S

Initial Business Response /* (1000, 5, 2015/06/18) */
Hello; I am ***with the Executive Resolution Team at Best Buy corporate headquarters
I am sorry to hear that the television has damageHowever, Mr*** was correctly advised previously that Best Buy will not refund or return the
television at this timeBest Buy's return policy excludes damaged items, and this purchase was made in NovemberBest Buy can neither know, nor control, what happened to the unit once it left our possession
Mr***, I apologize for your disappointment, as we value your business
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
***@BestBuy.com
(612) ***

Dear Revdex.com,This matter has been resolved the *** returned the phones and a $gift card was offered to her as a customer service gesture and final resolution to this issue. The customer excepted this resolution. Best Buy considers this resolved

Dear Revdex.com,Thank you for bringing this matter to our attention. After reviewing Ms***'s call history, we found that she had been provided with numerous options to process her returnBest Buy has provided shipping labels to her email, as well as arranged for UPS to pick her product up
As a gesture of goodwill, we offered her 10% the purchase price of her next TVIt is our opinion that we at Best Buy have done everything in our power to resolve this issue amicably. As of now, Ms***'s TV has been refunded to herBest Buy will be unable to provide additional compensation for this issue. Thank you,Cassie E Exec Res Sr