Best Buy Stores, LP - US Headquarters

Dear Revdex.com, We are currently reviewing this with our verification team and will follow up shortly. Thank you, Dan S. Best Buy

October 19, To Whom It May Concern: Best Buy is unable to accommodate *** ***’s request to refund the purchase in question as the item is well outside of the return exchange period for the product. Nevertheless, please forward any additional concerns to our
office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, The reason a portion of the order was canceled is because that there were multiple authorizations that exceeded the limit on his credit cardWe apologize for any inconvenience this caused. If Mr*** would still like the television for the price he paid, he can
place the order at the price it is now and I will make the adjustment to make it $1,after it has been shipped or picked up in the storeHowever, he would need to place the order over BestBuy.com for me to make the adjustment. Thank you, Dan S. Best Buy

Initial Business Response /* (1000, 5, 2016/02/15) */
Revdex.com,
Thank you for bringing this to our attentionPlease know that I did make contact with the customer in an attempt to attain the details of his concerns as we had no prior record of contact with our company
The customer claims that
he ordered parts from our Parts Store, and was charged twice in different amountsHe also claims that he only received one item, and that this item was damaged
Generally this would need to be handled through our Parts Store team, whose number is available on both his invoice, as well as his bank statement which was forwarded to meOur parts orders are fulfilled with a unique system, and this team has full access to explain and assist
That being said, Best Buy would like to take care of the customer
I have issued a $check which will be mailed to enclosed address to refund the total cost paid on these items
Please know the check will arrive in 1-weeks, in a plain, white envelope for security reasons
Thank you again for allowing us to address these concerns
Regards,
Sarah L
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a fair resolutionThat's all I wanted in the first place, just to be dealt with fairlyI don't understand why they never responded to my inquiries submitted through their website, but perhaps there's something wrong with their websiteHad they responded, I wouldn't have escalated this to the Revdex.com
Thank you to PartStore for being willing to settle this, and thanks to the Revdex.com for mediating a fair resolution

I am rejecting this response because: When the Geek Squad Manager called me, he new nothing about my case or my concerns, he never even read the Revdex.com compliant and proceeded to talk with me about something completely different with much disrespectHe also wanted me to allow the Geek Squad to do another remote access to try and fix the concern that he nothing about after doing so days previous for hours with no end resultI shared with him all the facts and what needed to be done to get Webroot up and running and it seemed foreign to himI asked him how he would correct the issue I gave him and he had no answer so I hung up I will never shop at a Best Buy again as not only did I loose $on the Webroot, the MS Office product I bought was also defective and I had to take that back and get a new on as wellNo because of all of this I cannot get the Geek Squad to stop sending me emails to activate the product that I have and is already up an runningAt point I stopped shopping for years at Best Buy and they have let me down again so many times that I will not shop there anymore, I did not miss the years and I am sure I will not miss the next years!

Dear Revdex.com, Thank you for your continued partnership in bringing this matter to our attention. We do truly apologize for the experience and the inconveniences this has brought. Again, Once the Geek Squad Protection cancels and is not renewed we are unable to re-issue a plan under our terms and conditionsBest Regards,

Hello; I My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters. According to our records, Best Buy did not collect funds associated with your orderAn authorization charge was placed on your account, but this authorization has since been released
If you still see that your account is missing funds, we advise you to contact your bankBecause Best Buy does has not collected any funds, we are unable to provide a refund. We sincerely apologize for any difficulty that you have experienced, as we value your business.Thank you for making Best Buy aware of this concern.Sincerely,Cassie EExec Res Sr

April 4, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns in the previous correspondence forwarded to your office on April 2, and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** SrExecutive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, We contacted the customer on January 9th and today with no response from the customerWe will continue to attempt to make contact with her to work towards a resolution. Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com: Thank you for sending this on for reviewI reflect the item is scheduled for delivery today, 10/4/between 12-PM. ORDER DETAILS: # *** | RETAIL: # *** | *** *** *** 09/30/You may e-mail the store at S-***[email protected] with further
questions. ORDER DETAILS: #33966576RETAIL: #***CREATE LOCATION: #278, 10/4/between Order Type:InHomeOrder Status:Scheduled

Revdex.com, Thank you for bringing this to our attentionPlease know that I forwarded this information to the store leadership, and the customer's computer has now been exchanged to his satisfaction Thank you again for allowing us the opportunity to address this concern Regards,
Sarah L

Initial Business Response /* (1000, 16, 2015/09/21) */
Dear Revdex.com,
Thank you for bringing this matter to our attention to be addressedWe have verified that the store executed the deposit refund request properly with the carrierAs the Carrier requires the deposit, the carrier also mandates the
refundTheir refund process is typically between 4-weeks for the refund to be released to the customer and Best Buy cannot expedite or modify that refund
If the customer wishes to pursue this matter further, they will need to contact the carrier as Best Buy has done what the carrier has allowed
Thanks,
Final Business Response /* (4000, 26, 2015/11/10) */
Dear Revdex.com,
Best Buy has fulfilled the resolution from our sideThe customer will need to work with the carrier for any further support
Thanks,

Dear Revdex.com,Thank you for sending this for reviewI have looked into the customers previous interactions and see that a request for $allowance was made on 9/1/under case #and was closed without any further notesBecause this purchase was made in store and the order starts with
instead of BBY no "allowances" are able to be providedInstead we create a fund in our system that will refund the customer back onto the cardI do not see that any funds have been createdI am more than happy to honor this for the customer however I would like to talk to her first so she is aware that I will be refunding it back to the same cardI have called the customer and left a voicemail with my contact information.Thank you,Karla ***

Dear Revdex.com: Thank you for sending this to us for reviewBest Buy offers a 15-day return periodBest Buy also sells protection plans; however, I do not reflect this customer purchased any coverageConsequently, Best Buy is not able or obligated to accept a return, do an exchange, or refund any
moniesThe customer may contact Seagate directly to inquire about the warranty coverage: http://origin-www.seagate.com/support/warranty-and-replacements/limited-consumer...⇄ will need the model number, which is STDR1000100, and they will need the product serial number, which I do not have, but is printed on the equipmentThere is no further assistance Best Buy can offer in this mater and I hereby close this caseThank you!

Dear Revdex.com, After reviewing the customer's concerns again, we have found the refund was unfortunately processed incorrectly We have followed up with the customer directly to resolve. Thank you again for bringing this matter to our attention Sincerely,Kelsey F

Dear *** - The sale you are referencing was in fact a Flash Sale. Best Buy runs Flash Sales on specific skus that are on sale for a specific window of time. The amount of time can vary and is listed on BestBuy.com when the specific item is active on a Flash Sale. The computer
you reference was only at the lower price on January 10, 2018. We do not offer rain checks on these items, nor do we offer the sale price once the sale is over. This specific Flash Sale was only online and was not offered in stores. We're sorry to disappoint you, however, we are not offering the HP laptop, sku 5868705, for the January 10th sale price at this timeRegards, Amy C

Dear Revdex.com, I spoke to Mr*** on 5/25/He received the gift card but his experience was definitely not in line with the superior customer service we want to provide to our customersI offered to send him an additional $** Best Buy gift card as a gestureHe also has my contact information
should he ever need assistance in the future. Thank you, Dan ***Best Buy

I am rejecting this response because:I contacted Best Buy first, and their resolution wasn't satisfactoryIf they're changing their proposed resolution, then I'm all earsThey should know where to reach me by checking their support history for the orderOtherwise, I'm not going to give up one of my few avenues of resolution (this complaint) when they haven't given me any reason to do so

Dear Revdex.com, Thank you for giving us the opportunity to address this concernMs*** received a full refund for her returned purchaseThe reason the amount she paid for the order and the amount refunded for the product was different was because she incurred shipping fees and a return charge
for a cell phoneFees Ms*** received are non refundable fees which includes: $shipping fee on the original order. $ return shipping fee $ restocking fee(See Best Buys return policy for cell phones listed below).Cell Phones with a Carrier Contract and Unlocked PhonesYou can return or exchange cell phones with a carrier contract and unlocked phones within daysLike the carrier stores, we have a charge ($35) for return or exchange of these productsThis return period and charge also applies if you are a My Best Buy Elite or Elite Plus member.Best Buy feels we have fully addressed this concern.Thank you,Gail D

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI am very sorry that it has taken so long to get this matter with the $Gift Card resolved and I apologize for
the inconvenience and frustration that this may have caused you Our records indicate the a $** e Gift Card has been sent to you by email on 8/29/as a customer service gesture to resolve this matter Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S