Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experience in an effort to obtain the
mention promotion. Upon reviewing the purchase and the associated receipts, we have been able to verify that this was a valid promotion. We have reached out to the customer to provide a resolution. The customer has our information for further assistance. Best Regards, Amanda H

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer Our records indicate the products were reshipped to him as on December 01, and he should have received them as of the 6thIf he has not, we
recommend he contacts UPS to file a tracer or work with the police to report the items as stolen Best Buy feels this matter has been fully addressed. Sincerely,Kelsey F.Best Buy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Insignia TV purchase and return request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsThe 15-day return policy is printed on our purchase receipts at the time of purchase and posted in our checkoutsItems that are returned damage or defective after the return period would be deniedThe full return and exchange policies can be found at the following hyperlink from our website: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2608000500...⇄ We only offer this for clarification and Ms***’s feedback regarding our return policies is very much appreciatedWhile we apologize again for any lapse in professionalism or courtesy displayed by our employees, please be assured we have documented Ms***’s feedback at our corporate office (case #***) After receiving Ms***’s Revdex.com complaint, we contacted her directly and was informed they disposed of the TV and no longer have the unit in their possessionAs a customer service gesture of goodwill and better Best Buy experience, we have sent Ms*** a $*** Best Buy gift cardThe gift card should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: I am not asking for a washer replacement at this timeI am asking for an attempt at a timely repair to be made on this machineTo date, and the washer broke on May 2, 2016, today is May 19,2016, the only thing that has been done is that one company, avauuxio visited my home on May 9, The serviceman guessed what part might need repair, said it would take a week to order the part, it has almost been weeks and I have no idea, nor can I get an answer if a part has ever been ordered
Best Buy has not provided the complete information and timeline in this case Yes I did cancel a service appt on 5/11/because they had THREE different service companies calling meWhy I don't knowThe third party contractor that is currently working on this avauuxio They need to follow up and be sure that the parts have indeed been ordered and make some effort to attempt to fix my washer in a timely mannerAlmost three weeks is not very timely. I can call Best Buy to try and find out what the status of the part order is, but I honesty do not have an hour to sit on hold and wait to see if anyone can figure out what they are doing.this is what I need: confirmation of a part order and an apt for these people to come put it in the washer that is not going to work..Best Buy is certainly not living up their motto of "expert service and unbeatable prices" they get an F from me I will not give up on getting my washer repaired or replaced I will be the thorn in their sides until a satisfactory resolution is met

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Our support team contacted Mr***, and were advised that he would be canceling his order and did not need additional
assistance Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com,Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer.We have contacted the customer, and reached an amicable resolution.Best Buy considers the matter closed.Regards,Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the phone exchange request for in-store credit to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
After receiving Mr***’s Revdex.com complaint, we contacted our Jacksonville store (#***) and the General Manager confirmed Mr*** was seeking an exchange on the iPhone from rose gold to a black iPhoneHowever, the stock was not available in black and our stores will deny an exchange if customers are seeking to return an item every 14-days if an item they are seeking is not in stock However, Mr*** visited our Orange Park store (#***) on 10/14/and the Orange Park store provided the return of the iPhone rose gold for in store credit Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team

Hello,We have communicated with the customer via emailWe have explained that one of terms of the offer is that it may not be combined with any other offersThe customer purchased the products that were already an on sale item originally price was $the product was on sale for $a
$savingsDue to the terms of the offer and the fact that the items were already marked down, the online offer of 25% off when or more are purchased would not applyWe will not be adjusting the price or applying any further discounts to these orders and this is our final stance on the matter.I have forwarded the customer a direct link to the terms of the offer on our website https://www.bestbuy.com/site/olspage.jsp?id=cat12178&type=page&contentId=Thank you,Anthony W

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 10/12/We have dispatched a request to resolve the concern for the customer and have applied appropriate adjustments to the accountNevertheless, please forward any additional concerns to
our office and we will respond accordinglySincerelyJohn S

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear of the customers issues regarding the availability of a productWe have actively
reached out to the customer in hopes of coming to a resolutionBest Regards, Bethany H

Dear Revdex.com - The store where the customer purchased the iPhone has made an exception and offered a return and refund to the customer.Regards,Amy C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did have to go through Best Buy's Headquarters in Minnesota to get this resolved

Initial Business Response /* (1000, 14, 2015/11/17) */
Dear Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about the damage caused by the leaking dishwasherI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersWe wish
to
thank you for allowing us to resolve this issue with youWe apologize for the time it has taken to get this resolvedIt is understood that you have agreed to the amount of $as full compensation for the damages incurredA check for that amount has been sent to you at the address providedAgain we apologize for the inconvenience and frustration this has caused youBest Buy considers this matter closed
Thank you
Larry S
Executive Resolution Specialist

Dear Revdex.com,The Customers concerns have been resolvedI have spoken to the Customer confirmed appointments and verified that they are pleased with the resolution.I also have emailed my contact information to the Customer for future reference.If there are any questions, problems or concerns, please
feel free to contact us.Warmest Regards, Best Buy

Dear Revdex.com, I tried calling Mr*** at the number listed on this complaint and it was out of serviceI sent him an email today (3/31) so I can work with him to resolve this and I hope to hear back soon. Thank you,Dan S.Best Buy

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience or frustration this may have caused. In researching the customer's previous interaction with us, we have found that she was provided Best Buy's answer, and that stance remains the
sameIf the customer wants to get out of the contract she signed to, she will need to speak to and work with AT&T Best Buy considers this matter resolved Sincerely,Kelsey F

Revdex.com, Thank you for bringing this to our attentionPlease know that the unit the customer purchased was new from the records we have, and we cannot speak to why the manufacturer is stating the unit is was warranted in the time they quotedThat being said, we are truly sorry for any frustration or
inconvenience the customer may have experienced, and are happy to make this rightI have issued a full refund of the order to the customerThe refund may appear in parts as there were items on the orderIf this is the case, the customer would receive one refund of and another of 326.61, totaling Thank you again for allowing us the opportunity to address the customer's concernsRegards, Sarah L

December 9, 2017 To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns in the previous correspondence forwarded to your office on December 8, and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:I was not aware of the $restocking fee OR I WOULD HAVE NEVER ORDERED FROM THEMI WANT MY REFUNDI will be for sure posting there horrible service on Google or what ever site I can post

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by the customer when dealing with thisPlease know that we have contacted the stores involved and they have called the customer to work with him to resolveWe will provide
further details once a resolution is metThank you