Best Buy Stores, LP - US Headquarters

Dear Mr***, Thank you for contacting Best Buy through the office of the Revdex.comWe are sorry to hear of your experience and would like to look into it further for youHowever, we are unable to locate your order number or contract information using the information
you providedWhen you have a moment, can you please reply with Service Agreement Contract Number and the Customer Service PIN from near the bottom of your purchase receipt? That would greatly help us research this for you. Thank you

11/29/2017To whom it may concern,Best Buy has connected with the customer and offered to refund the services in question. We have also offered to reimburse the customer for out of pocket costs for repairs required to device following Geek Squad service. As a standard measure we have also
worked with our local store to improve our service capabilities and worked with the involved agents to ensure we can learn from this experience. That being said, should the customer have any further issues arise, we welcome them to reach out directly for assistance

Dear Revdex.com - The associate originally handling this customer's issue is currently out of the office. In his absence, we requested that the customer provide us with an updated phone number and a copy of the receipt from his purchase and subsequent installation. The customer
refused to honor both requests. Because of this, we are unable to assist him. The customer failed to inform you of the fact that we responded that he may work with the original associate when that individual returns to the office if he is unwilling to resend the email with the receipt information. We will not be offering a gift card or any other compensation at this time.Regards, Amy

Dear Revdex.com, Thank you for bringing Mr***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer A property damage claim has been set up for the customer with our claims administrators, Sedgwick. Claim number
***. They are currently working on the claim but the customer may call ###-###-#### to check on status and updates Sincerely, Scott M

Dear Mr*** - We have reached out to Tech Liquidators and they have responded with the following: We have received your complaint and have been in contact on numerous occasionsUnfortunately, the number you stored in your account continually rings as busy on the occasions we’ve
tried to use it for follow-upAn immediate return of the inventory was not offered as we have a fail rate of less than 2% on the thousands of grade A Beats we’ve sold in the pastTo validate the issue you are describing, a return was approved for a sample of the defective units so we may run them through our auditing processWe see that those units were delivered on March 21st and we will follow up with you once the audit has been completed at which point we can discuss the next course of actionUnfortunately, we won’t be able to reactivate your account while the issue is ongoing and the associated chargebacks you’ve filed are openPlease feel free to reach out to us at 888-602-if you have any further questions or concerns as we would like to resolve this with you directly Please work directly with Tech Liquidators at the number provided as they have visibility and access to your account information. Regards, Amy C

I am rejecting this response because:
I have not received the credit promised to meThe refrigerator has finally been moved to my kitchen however not at any of the stated times I received from Best Buy

I am rejecting this response because:
Bestbuy is full of crap! I went through hell to simply make a purchase

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have spoken to the CustomerBest Buy will stand behind the manufacturer's limited warrantyThe Customer has already been contacted by one of our TechsI will be in constant contact with the Customer until the TV is repaired or replaced. Warmest Regards, Best Buy

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer. Our full Return and Exchange policy can be found at the link belowPlease reference the Special Considerations section,
specifically, Final Sales and Nonreturnable ItemsPrepaid cards are nonreturnable items, however, we contacted the customer in an effort to resolve the issue and offered an amicable resolution which he accepted Best Buy considers the matter closed. http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ Regards,Kathryn S

Dear Revdex.com,Thank you for bringing this matter to our attention. After reviewing Ms***'s call history, we found that she had been provided with numerous options to process her returnBest Buy has provided shipping labels to her email, as well as arranged for UPS to pick her product up
As a gesture of goodwill, we offered her 10% the purchase price of her next TVIt is our opinion that we at Best Buy have done everything in our power to resolve this issue amicably. As of now, Ms***'s TV has been refunded to herBest Buy will be unable to provide additional compensation for this issue. Thank you,Cassie E Exec Res Sr

January 19, To Whom It May Concern: Best Buy apologizes for any confusing regarding the charges for installation services as outlined by Mr***’s complaint. However, installation of appliances is a service that is provided at a fee. Nevertheless, in
recognition of his experience I have requested a $*** Best Buy gift card for Mr***. The gift card will be processed and mailed to him in the next to business daysNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 7, 2015/12/14) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulties you had with your RefrigeratorI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters
I am
sorry to hear about the difficulties you had trying to get this problem resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I am pleased to hear that the Refrigerator has been replaced with an upgraded model and a discount applied
I have also requested a $gift card as a gesture of goodwill and invite you shop again with us and hope that your next experience will be a better oneIt will take to weeks for the card to arrive and be aware that it will be mailed in a plain white envelope so please watch for it
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Sincerely,
Larry S
Initial Consumer Rebuttal /* (2000, 9, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I went to Best Buy and we were able to have the refrigerator replaced with one of our choiceIt was delivered to us within a week

Initial Business Response /* (1000, 5, 2015/07/01) */
Dear Revdex.com,
Thank you for bringing Ms***' concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
I have found that the customer used her credit/debit card to purchase a phone
and monthly Geek Squad Protection (GSP) plan for her sonBy signing up for the monthly GSP plan, the customer agreed to have her card charged for the plan each month until the GSP plan is cancelledThis is stated on her sales receiptThere are no refunds for monthly GSP plans; however, an agent made a one-time exception and is providing a refund for one month of the GSP planBest Buy will not be providing additional refunds on the issue
Regards,
Kathryn S

Dear Revdex.com - Best Buy has already addressed the customer's concerns and considers this matter closed.Thank you,Amy C

“Dear ***, A replacement computer has been shipped and is ready to be picked up at the Myrtle Beach, SC storeAs a gesture, our store has agreed to update the unit to Windows if need be Kind regards, Ash E.” Thank you, Ash *** Executive
Resolution Specialist Best Buy Enterprise Customer Care

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Fit Bit and replacement request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWith the
Fit Bit being outside our 15-day return period, we would be unable to accommodate their exchange or replacement request However, we encourage *** *** contact Fit Bit directly for service under the manufacturer’s warranty they provideFit Bit can be contacted via Live Chat, phone call or email at the following hyperlink from their website: http://help.fitbit.com/?cu= Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:I have gotten VERY same response from numerous reps and storeassociates that I spoke to and I have explained the situation again every single time. How were you going to locate the transaction paid with cash?? Cashier didn't ask for my rewards phone number, so there is no record under my reward accountThat's why it was manager approved exchange at the store I bought from, Algonquin, IL. I stopped by at the store AND called the store on Friday, got the ok from the manager for a return/exchange and went in on Monday to exchange only to find out the item went on a sale over the weekend! If I stopped by before Monday, they would refund full amount toward the exchange but because there is a sale going on, they will only refund partial amountAnd I was told it was either return it without receipt for the sale amount or no returnI specifically said on Friday that I cannot stop by until Monday, which they said okI was NEVER told anything about no tax refund on return without receipt items nor they will not honor what they said simply because they have a sale going onLike I said, I was fine with less tax amount since it was manager approved exchange, but another $less?? I would have never bought this item on the first place if it wasn't their recommendation!!! First they recommend completely useless item to me and now they will not even honor what they said they will!!

Dear Revdex.com,Thank you for giving us the opportunity to address this concernBest Buy offered to provide the same new washing machine for the price of the open box applianceMr*** declined the offerMr*** mention he received some bank fees regarding this transaction, Best Buy is willing to
refund Mr*** any fees associated with this transaction, if he provides Best Buy with proof of the feesMr*** declined the offerBest Buy considers this concern resolved Thank youGail D

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the cancelled online orders to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when their online
orders were canceledAfter receiving Mr***’s consumer complaint, we contacted our online support team who informed us their account information has been verified and to replace new orders or online orders, they recommended Mr*** call our online support team directly at ###-###-#### for further assistance Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com - We have escalated this customer's issues to the correct department for review and handling. Someone from the delivery and installation team local to the customer should be in contact with him if they haven't already made contact.Regards, Amy C