Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
Three to five weeks to close an account and not being able to log in to verify it's done or it will reset is ridiculousThe post office lost a whole box of checks in October and I'm concerned about identity theftTo have stuff show up on my account that I didn't buy or authorize is extremely worrisomeTo have an account just sitting in a computer databank somewhere and not be able to delete it immediately upon a customer's request is not acceptableAs I said before, when Walmart lost my info in a data breach they were able to close my account over the phone, the whole process took less than five minutesI don't understand what the delay in closing my Best Buy account isI have been a customer in good standing for many years and I don't feel I am being treated fairly here

Dear Revdex.com,We show this refund successfully processedIf customer has not received the refund he will need to contact his processor (Visa, MC, Amex, Discover) and reference # ***. Thank you,Gail D

Dear Revdex.com, Best Buy feels that we have fully addressed Ms***’s concerns that were forwarded to your office in our previous response and we maintain our position. The customer signed a contract with Verizon and Verizon is responsible with providing Best Buy with accurate account informationThe customer is not billed by Best Buy for her mobile services as the contract is with VerizonBest Buy considers the matter closedRegards, Kathryn S

May 24, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as our store leadership has reached out to Mr*** directly and resolved his concerns. Nevertheless, please forward any additional
concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ***

Initial Business Response /* (1000, 6, 2016/03/17) */
Dear Revdex.com,
The manufacturer's warranty does not cover software-related issuesThat is why we sell Geek Squad 24/Support to resolve software-related concernsThere is however a cost of $for a yearThe other option is a monthly plan
that is $up front and $per month after that
The other option the customer has is to continue to work with HP directly to resolve the issue
Seeing as this was purchased in August 2015, we will be unable to replace the computer since it is outside the 15-day return and exchange period
Thank you,
Dan ***
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 8, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe this to be a defected product that did not work at the time of purchaseAs such, I believe it is Best Buy's responsibility to ensure that I have a working Laptop and also Best Buy's responsibility to resolve this with HPAt this time, I'm requesting a a copy of the manufacture's warranty
Final Business Response /* (4000, 10, 2016/03/23) */
Dear Revdex.com,
I have included a link to the HP product page below
http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/6936229/mo...⇄ /> We feel that we have fully addressed concerns that were forwarded to your office in our previous response and we maintain our position
Thank you

Dear Revdex.com, Thank you for submitting Ms***'s concerns to us againWe apologize for any confusion caused to the customer with the previous response. Please note the product is currently not eligible for a refund because it is outside of the return and exchange periodEven if the customer was an Elite Plus member, the item would still be outside of the extended return exchange period as it was purchased in May. Again, if the customer is having some kind of issue with the performance of the product, we recommend she works with the manufacturer to resolveBest Buy will not be issuing a return or an exchange of the product. Sincerely, Kelsey F

Dear Revdex.com: Thank you for sending this on for reviewI have reviewed the customer's complaint and their purchase in questionBest Buy adhered to all policies and there is no further resolution to be grantedProduct Availability can be a challenging point of frustration for customers, as well as
Best BuyHowever, the lack of a customer's desired product does not violate any policyBest Buy does not manage the service plans or technology for the wireless carriers, so we are not able to speak to the loss of the customer's voicemail, nor are we responsible for voicemail or pictures on customer's phonesIf Best Buy sold a defective phone, the customer could have returned it within days or can utilize the manufacturer warranty beyond that time frame

Initial Business Response /* (1000, 5, 2016/01/27) */
Dear Revdex.com -
We have found a cellular phone purchase and Geek Squad Protection contract in our records under a ***There was a contract purchased on a iPhone 5s on 7/9/that was being paid via credit card on a monthly basis
Our records indicate that the card given to Best Buy to pay for the monthly GSP would not authorize for the GSP paymentsThe customer was contacted via email on August 15, and again on September 9, to let him know that we needed a new credit card for him to keep his GSPOur last attempt to contact the customer was on September 30, via USPS to inform his that his GSP would cancel if we did not receive valid form of payment establishedThe GSP did finally cancel on November 8, due to non-paymentThe customer had a Geek Squad service plan that was unpaid for months after he initially signed up for itWe do not feel that he is owed any replacement or service work based on the above findings
Regards,
Amy
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any email or letter from Best BuyI will now file a complaint with the Texas AG's office for warranty fraud
Final Consumer Response /* (3000, 9, 2016/01/29) */
***Document Attached***
Actually, I updated the credit card on September 17, Here is proof
Final Business Response /* (4000, 11, 2016/01/29) */
Dear Revdex.com -
We have reviewed the receipt that the customer provided and it is for a different cell phone's protection plan, not the phone that was purchased in July of Our previous response still stands
Regards,
Amy

Dear Revdex.com, Warrantech is the company that holds warranty the customer purchased, and will work with the customer to provide service per the terms and conditions of the warrantyWarrantech advised us they left a message at the number provided to the Revdex.com on October 27th in the afternoon with their call back number to assistThe customer should contact Warrantech at ###-###-#### so they may set up an appointment Regards, Kathryn S

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain phone
replacements under our Geek Squad Protection plans. Upon reviewing the purchases and associated receipts we have reached out to the customer and provided a resolution. Best Regards, Amanda HExecutive Resolution Specialist Best Buy CoInc

Dear Revdex.com,Best Buy has been notified that there has been a settlement agreed upon between *** *** and the Cory company as of 11/09/2016. I spoke to *** to verify that this was in fact accomplishedWe sincerely apologize for the time it has taken to resolve this.Best Buy considers this matter resolvedThank you

I am rejecting this response because:We still haven't heard from anyone regarding the matter!

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe apologize for any inconvenience this has caused the customer
We have confirmed that original TV is in a "Lost" status with UPSA new TV is awaiting customer pickup our
West Hollywood Best Buy store located at:
***
West Hollywood, CA
***
Please let us know if there are any further delays in service
Thank you,

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the gift card promotion to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have requested and
sending Ms*** a $** Best Buy gift card from our corporate office to the address in their complaintThe gift card should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
There is ONE BIG PROBLEM, however, I CLOSED OUT MY DISCOVER ACCOUNT ENDING IN *** DUE TO THE VERY POOR RESPONSE BY DISCOVER CARD TO MY DISPUTE WITH BEST BUY. SO I DO NOT KNOW HOW DISCOVER CARD WILL HANDLE THE $CREDIT, I.EWHETHER THEY WILL REFUSE IT, RETURN IT TO BEST BUY. OTHER THAN THAT CONCERN, BEST BUY'S RESPONSE IS VERY DECENT OF THEM. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com,Thank you for bringing this to our attention. Please know that after speaking with the customer I let him know that the discount is applicable on sale items, and offered a $certificate to their My Best Buy account. Regards, Nick S

I am rejecting this response because:
I already filed a police reportThe police will not investigate this matter, they just gave me the police report as proofI am not asking to get anyone in troubleI am asking to refund what is rightfully mineI have the names of employees that have been fired for doing this in your storesI need this resolved before I have to go to the media and it will be worse then

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The above is what the Revdex.com already has for a text messageThis part is my thoughtsBest Buy needs to get it together instead of pushing business to other retailers or e-tailersThere is still a profit in what your customers are looking for and I assume most, besides myself, would rather the business goes to a local business that hires local people and supports the local economyBest Buy seems to be care-free about what the customers what and are looking for, therefore pushing away the business towards places like AmazonAmazon found one hole, then another hole, and another, until they found so many holes that used to be filled by local businesses like Best BuyBest Buy gave up on us, not the other way aroundIt's getting to the point where if Best Buy continues to give up on us, Best Buy will be a memoryGive that message to your CEO

Sent the following email to the customer: Dear *** ***: Thank you for contacting the Revdex.com regarding your Whirlpool about your recent store experience. I’m Dean with the Executive Resolutions Team, and your email concern was sent to me for review
I am very sorry to hear that your Whirlpool electric dryer arrived with additional door damage. I appreciate your concerns and have applied a $refund allowance on your order as requested. Sincerely, Dean *** Senior Executive Resolution Specialist ###-###-####

Dear Revdex.com, Thank you for contacting us regarding this matter. After reviewing the additional information provided by the customer, we contacted the store where the purchase of the Geek Squad Protection had been made. Unfortunately, we verified the plan had expired, and there was not a means to restart the plan. The store contacted the customer directly and discussed the matter. The store has arranged to meet with the customer and on Friday or Saturday as the customer looks to purchase a new MacBook. Thank you, David M