Best Buy Stores, LP - US Headquarters

I am rejecting this response because:Best Buy's response is unexceptable and inaccurate No one at their corporate offices or customer service department worked with me The alleged Customer Dervice Deptwas everything but service and made no attempt to look into the matter or come to a resolution My requests to speak with a supervisor was denied on each of the times customer service was contacted After sending my letter I received a phone call from a representative that acknowledged receipt of the letter and then contacted me about 1/ - weeks later simply informing me there was nothing that Best Buy can do.Best Buy was the business that sold me the phones and advised me of their exclusive promotionThis sale was made under pretenses If I did tnot qualify for the promotion, which was not the case, one would think that would have been clear when Best Buy set up the sale and activated fee phone lines through Sprint Sprint confirmed that this was a Best Buy promotion If the promotion did not exist how did I refer a friend to the same promotion My mistake was trusting that Best Buy processed the sale and applied the promotion correctly, thus not catching the mistake till later Apparently Best Buy does not value their customers or promotions My stance on this remains the same

I am rejecting this response because: The Best Buy employee is a representative of the store, so if the employee is selling a warranty under a Pretense then the company is obligated to honor what the employee stated to sell the warranty! This included, "any/all damage to the TV is covered in the warranty!" This is not the first complaint where an employee is selling a warranty under pretense, there are numerous claims against Best Buy with this same accusation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have refunded me for the product that I could not use Thank you

Dear Revdex.com,Mr*** has received his insurance claim check and signed the release formBest Buy feels we have fully addressed this concern. Thank you,Gail D

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position Thank you

Revdex.com, Thank you for bringing this to our attentionPlease know that after investigating, we do see that the package appears to have been lost in transit with UPSAs such, I have issued a full refund of $to fully resolve the matter for the customerThe refund will appear in 1-business
days, or 1-billing cycles depending on the cardWe are terribly sorry for any inconvenience to our customer, and glad we could help bring this to resolutionThank you again for allowing us the opportunity to address the customer's concerns Regards, Sarah L

Dear Revdex.com: I cannot locate the purchases or the work order the customers mentionsI will be happy to look into it further, if they provide the work order request number(s),the order number(s), the Customer PIN(s) from the store receipt(s), any actual copies of any of the aforementioned (attach to
Revdex.com complaint for my reference)Thank you!

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced with rewards point promotions
when purchasing mobile phones. After reviewing the customers online orders, associated receipts, previous cases, and reward points account we have confirmed that the customer has already had previous agents adjust the missing points that align with the promotion at that time. We sincerely apologize about the experience this has brought but Best Buy is unable to offer further support on this matterBest Regards, Amanda H

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11415495, and find that this resolution is satisfactory to me. BB handled it very well. Thank you for your assistance

I am rejecting this response because: I feel as though my time has not been compensated for by any means, I talked to Bestbuy and was simply only offered the $restocking fee reimbursementAs I mentioned before, I had wasted minutes to an hour sitting in there mobile tech section waiting for them to try to figure out why the phone wasn't activatingI then spent around 3-hours extra driving around looking for the sim card that they told me I needed which they said they did not have and they did, making me have to drive back again and buy it, then go back homeThen carrier tells me the phone doesn't even work, making me have to again the next day drive out and return the deviceNot to mention arguing over the phone with whoever I was speaking to about getting restocking fee waivedI feel I put in a lot of painstaking just to get the fee back alone and deserved more than was givenI feel kind of brushed to the side with this one even though they did reimburse the feeIt would have been nice to see them make a better attempt to make things right

Dear Revdex.com, Thank you for bring this matter to our attentionFirst of all, we are very sorry to hear about the setbacks endured by Mr*** when dealing with this matter Please know we have contacted Mr*** to assist with this matterWe have been able to remove the warning that
prevented returns and exchanges so that he is able to proceed with the exchange of his camera. Best Buy considers this matter resolved however, please forward any other questions or concerns and we will respond accordingly Thank you

I am rejecting this response because: I don't know what their responded means b/c I NEVER heard from Steve andnothing ever got resolved with me the customer B&B is this Karla from Best Buy's way of saying that the company is ignoring you and me?

Initial Business Response /* (1000, 9, 2016/02/03) */
Dear Revdex.com: While I can relate to the customer's disappointment over this missed opportunity, Best Buy outlines the Conditions of Use for www.bestbuy.com here:
http://www.bestbuy.com/site/legal-privacy-policies/conditions-of-use/pcmcat20440...⇄ /> Order Confirmation:
Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order
However, since we appreciate the customer's business, I have ordered a $** Best Buy gift card, which will arrive in 2-weeks via USPS in a plain white envelope
Best Buy considers this Revdex.com complaint firmly closed
Initial Consumer Rebuttal /* (2000, 11, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not know about their policy, and appreciate the gift card

Initial Business Response /* (1000, 10, 2015/09/22) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the Geek Squad Technical Support (GSTS) plan and refund request to our attention
Best Buy deeply apologizes for any frustration this situation may
have caused and disappointed we did not meet their expectations***'s purchase of the GSTS plan for $is within the 30-day return period as per the GSTS Terms and Conditions (T&C) planI've included the T&C of the GSTS plan below:
http://storage.bestbuy.com/geeksquad/terms/gs_tech_support/gstechs_2014_06_30_to...⇄ /> To cancel the GSTS plan and receive a refund, *** would need to return to our Monroe store (#1507) before 10/08/(Purchase date was 09/08/2015)
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11485294, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 9, 2015/09/22) */
Dear Revdex.com,
I have requested a check be sent to *** for $He should receive it in 2-weeks
Thank you,
Dan ***
Best Buy Executive Resolution Team

Initial Business Response /* (1000, 7, 2015/10/12) */
Dear ***,
Thank you for allowing us the opportunity to address your concern
Firstly, Best Buy would like to apologize for the poor experience with our delivery team and customer service representatives
It was certainly not
acceptable for Best Buy and XPO to delay your delivery and install - for this we apologize
Best Buy values your feedback and will ensure that the appropriate management teams are engaged to implement any changes and coaching where it is lacking
Best Buy would like to extend a $gift card as an invitation for you to give us a second chance in the futureThe gift card will be mailed to the address on the Revdex.com complaint and will arrive with in 2-weeks
We would like to apologize for any frustrations or inconvenience caused
Kind regards,
Best Buy
Initial Consumer Rebuttal /* (2000, 9, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responding and I truly hope this was looked into and not just swept under the matOtherwise, this all ends up being a wasteThanks

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We were unable to secure payment for the order, and the order was cancelledThe customer noted in the complaint that the
card he used at the time he placed the pre-order was no longer in serviceOn April 18th, we sent the customer an email to the address on the order to notify him we were unable to process payment, and provided instructions on how to update payment informationThe next day, an email was sent to notify him the order was cancelled Best Buy respectfully declines the customer’s request for the pre-order bonuses or value of the bonuses, and considers the matter closed Regards, Kathryn S

Dear Valued Customer,If you would like to cancel the order, please call 1-888-BestBuy for assistance in cancelling the order and receiving a full refund within policy.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11544168, and find that this resolution is satisfactory to me.Thank you for your assistanceI would like the complaint to be on their record as contrary to what they said, I can not be the only one who was sold a service that is not provided. L*** ** ***