Best Buy Stores, LP - US Headquarters

Dear *** ***,Thank you for bringing your concern to our attentionWe will begin looking into your gift card concern, but in the mean time, someone will be in contact with you directly to work toward a resolution. Thank you,Best Buy

Dear Revdex.com: Thank you for this informationUpon my review of the customer's purchase history, I see that the store has processed returns/exchanges for him on 8/18/2016; therefore, I presume this to be resolved

At the time of purchase the device was in Stock on amazonI needed the device immediately and had them to match the best buy website only because they would not price match amazonrSo bestbuy does price match prime items is this correct? My biggest concern is going forward am I going to argue any time I want prime merchandise price matched?

I am rejecting this response because: It was a used game Most stores like game stop allow returns of used games The receipt stated most items are allowed to be returned within days and made no mention of used video games Also no one informed me of this inside the store before the game was bought. I am most concerned about the way I was treated by the jrManager and then the manager The jrManager told me to "get out of my store" because I was asking clarifying questions The store manager told me I was being "belligerent and cussing." I asked him what I did and he said I used the word "damn." I told him I did not and was not at all belligerent He said he would go with the jrAssociate's statement over mine and would not check the video camera If he checked the video camera to prove I was not being belligerent

Dear Revdex.com, Since the alleged damages noticed after the 3rd Part deliver team fulfilled the order, Best Buy is recommending that the customer work with their insurance teamUnfortunately, Best Buy cannot provide a settlement on behalf of another company.Best Buy stands firm with our initial response and will not be offering any considerations for settlement. Respectfully, Ash E

Initial Business Response /* (1000, 5, 2015/09/11) */
Revdex.com,
Thank you for bringing this to our attentionI was able to locate the correct order number, which is BBY01-***I can see that our team attempted to make an exception to return the unit, as the return and exchange period is
days; however, as an attempt to expedite that process, I have issued a $credit to the customer's card used at the time of payment
The customer can keep his unit, and does not need to worry about sending it back to us, or returning it to the storeWe are doing this in good faith
The credit should appear on the customer's next 1-billing cycles, if not sooner
Thank you again for allowing us opportunity to address the customer's concerns
Regards,
Sarah L

Initial Business Response /* (1000, 11, 2016/02/18) */
Dear Revdex.com: Thank you for this referralI reviewed matters and spoke to our customerShe received the correct freezer and was issued a gift card as a service gestureI am sending feedback to the store and kudos to the warehouseAll has been
resolved and closes the Revdex.com case and matter at handThank you!

Dear Revdex.com,Thank you for sending this over for reviewI am sorry that the customer was never refunded for the hoseI have credited back $back onto the order and the customer should receive this within 3-business days. Best Regards,Karla ***

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to us again. I have attached his purchase receipt to this complaint and highlighted where we informed the consumer of his the service charge Best Buy has provided our final response to the issue and that response remains the sameWe will not be waiving this service charge or issuing any refund for this matterIf the customer wishes to cancel the plan, we advise him to contact 1-800-Geeksquad to do so Sincerely,Kelsey F

Dear Revdex.com,Best Buy feels that we have fully addressed this matter and we maintain our position that the repair was completed in accordance with the terms and conditions of the customer's Geek Squad Protection PlanAccidental Damage from Handling (“ADH)if during the Coverage Period you submit a valid claim notifying us that the Covered Product has failed due to accidental damage from handling (ADH), we will either (i) repair the damage using new or refurbished parts that are equivalent to new in performance and reliability.https://www-ssl.bestbuy.com/usw/termsconditions/anonymousWe now consider this case closed and will take no further action.Thank you,

Dear Revdex.com,Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office.We have refunded the charge and cancelled the service as requested by the Customer.Please forward any additional questions or concerns to our office and we will respond accordingly.Warmest
Regards,Best Buy

July 28, To Whom It May Concern: Best Buy feels that we have fully addressed Ms***’s concerns in the previous correspondence forwarded to your office on July 20th, and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com - We have reached out to the management at the store where the customer purchased his phone and informed him of this issue. The management of that location have been in touch with *** and will reaching out to the customer for additional information in an effort to resolve this
issue.Regards, Amy

I am rejecting this response because:
I was advised by supervisor Skyleigh that I would get a call back after my install as well as an additional discount for the lack of response from Besy Buy and extra efforts on my behalfCurrently waiting for a call backI called the call center on Wednesday 1/and was told an email was sent to Skyleigh and she would call me back thirsday and once again, did not call backThis is still open case

10/24/2017To whom it may concern,Best Buy has worked with our service operators and third party service providers to resolve this matter. We agreed to issue compensation for the purchase and the recipient for the missed appointments. While we will be able to use this as useful feedback
about delivery problems, and while training will be provided to effected agents, we are not in a position to share confidential action taken for corrective action or training provided. Nevertheless, should further issues arise, please feel free to reach out directly

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about our customers described experience in our location concerning their price match
requestBest Buy does post our price matching policy both in our advertisements as well as online at the link listed below, with a list of online retailers we will match and a full list of exclusionsThe same information is also required to be customer facing at every register, and we will be conducting the necessary internal investigation to ensure our stores are upholding this standardUnfortunately, the descriped headphones do not qualify for a price match under the terms of this policyHowever, if a lower price is found at one of the listed competitors in these terms, we would be happy to provide a price match to ensure the lowest priceWe sincerely apologize for any frustration and inconvenience this may causehttp://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat...⇄ regards, Shane MExecutive resolution specialist Best Buy CoINC

I am rejecting this response because:
I did that in the past and the Geeks found nothing wrong (in person)So I called the hour Geek line, had someone remote in, and they could not and did not fix the problemPlus they wiped out all my dataI will keep the computer, which I spent over $on, but I want a refund for the Geek fix it plan so I can take my computer elsewhere to be repairedI used the Geeks at least four times to no availTwo times were at the store site

I am rejecting this response because: A refund was issued to me nor PayPalI've spoken to PayPal and attempted to add Best Buy conference callEach representative I spoke to - times that day sound very confused and they could not resolve the issue, they conveniently disconnect the callWhen I ask for the supervisor, they would transfer back in the queque or Sales Dept whom connected my call to supervisorSupervisor made all types of excuses

Initial Business Response /* (1000, 7, 2016/01/13) */
Sent the following email to the customer:
Dear *** ***,
Thank you for contacting the Revdex.com about your laptop order concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to
me for review
***, I was very sorry to hear the *** laptop you ordered was no longer available, and your concerns with receiving a refundI have verified the *** order BBY01-*** was cancelled due to availability, and the refund was automatically returned back to the Paypal account originally usedDue to your concerns, I have requested a $*** gift card be mailed to you as an invitation to visit Best Buy againYou should receive the gift card within three weeks at your *** address
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
***@bestbuy

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We will be reaching out to the customer directly to resolve outside of the medium of the Revdex.com. Sincerely,Kelsey F.Best
Buy