Best Buy Stores, LP - US Headquarters

Initial Business Response /* (1000, 7, 2016/03/14) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I have looked into the pricing bundle that Mr*** had photos ofI have learned that the bundle was priced incorrectly and was visible to
customers temporarily on Sunday 2/This was an unintended pricing error and we would, therefore, not honor a price match on it, as the conditions of use of BestBuy.com state that Best Buy reserves the right to correct any errors and to cancel any ordersThis is why the store could not see the bundle at the price that Mr*** requested, and why there was no email of that mispriced offer
I am sorry for the disappointment that this error has causedWhile that offer is invalid, I will order a $** Best Buy gift card to be sent to Mr*** as a customer service gestureThat gift card will arrive to the address cited on this complaint within approximately 2-weeks
Mr***, I again apologize for your disappointment, as we value your business
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***
Initial Consumer Rebuttal /* (2000, 9, 2016/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
YesThis result is not the desired outcome but it is satisfactory

Initial Business Response /* (1000, 5, 2015/09/11) */
Revdex.com,
Thank you for bringing this to our attentionI was able to locate the correct order number, which is BBY01-***I can see that our team attempted to make an exception to return the unit, as the return and exchange period is
days; however, as an attempt to expedite that process, I have issued a $credit to the customer's card used at the time of payment
The customer can keep his unit, and does not need to worry about sending it back to us, or returning it to the storeWe are doing this in good faith
The credit should appear on the customer's next 1-billing cycles, if not sooner
Thank you again for allowing us opportunity to address the customer's concerns
Regards,
Sarah L

Initial Business Response /* (1000, 5, 2015/07/24) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I apologize if there was any misinformation or misunderstanding regarding Sprint's monthly billingI have shared this complaint with management of the
store locationThe General Manager, Gerardo, has reached out to Ms*** and has arranged through the store's Sprint representative to have a $credit applied to Ms***'s Sprint accountGerardo also discounted an accessory by $60, as a further customer service gesture to Ms***
Ms***, I apologize for your experience, as we value your businessThank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***

I am rejecting this response because: I don't know what their responded means b/c I NEVER heard from Steve andnothing ever got resolved with me the customer B&B is this Karla from Best Buy's way of saying that the company is ignoring you and me?

I am rejecting this response because: still waiting to hear from Business per below email communication in response to original response from Business.NO Action yet received from Business.***Hello Mr***, Thank you for taking the time to speak to me this morning regarding your property damage claimPlease provide me with damage photos and any repair estimates that you may obtain. If you have any questions, feel free to contact me. Thank you, *** B***| Claims Representative Sedgwick Claims Management Services, Inc.*** *** *** *** **Richfield, MN 55423Direct ###-###-####Fax ###-###-####Email: ***.B.***@sedgwickcms.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you received this in error, please contact the sender and delete the material from any computerReply Forward*** *** Jun (days ago)to *** Thanks *** for connecting with me.Attached herewith response from Delivery company and property damage pictures.I don't have any documented repair estimate but would like your feedback first.Let me know if you need additional informationregards,*** ***

Dear Mr***,Thank you for bringing this matter to our attention, we apologize for any inconvenience this may have caused youWe have verified that a price match was performed via an escalation to our price match teamIf there are any further concerns, please visit the store in question to
continue to work with management.Thanks,

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced with rewards point promotions
when purchasing mobile phones. After reviewing the customers online orders, associated receipts, previous cases, and reward points account we have confirmed that the customer has already had previous agents adjust the missing points that align with the promotion at that time. We sincerely apologize about the experience this has brought but Best Buy is unable to offer further support on this matterBest Regards, Amanda H

Dear Revdex.com, Thank you for bringing this matter to our attention. We apologize for the difficulties the customer experienced with this order and failed delivery. There has been an internal review, and we do recognize the customer made multiple efforts to get the issue resolved. From
a process standpoint, Best Buy does need to receive items back before refunds can be issued. We do offer customers the option of returning them via UPS or taking them directly to a store location to expedite the process. Again, we recognize that for this customer the latter was not an option, and the process for intercepting a package or refusing shipments extends the wait for a refund. Our internal review indicates that the refund has now been processed. Best Buy does not compensate for timeThank you, David M

Dear Revdex.com: Thank you for sending this on for reviewThe customer did in fact purchase his headphones on 1/12/Best Buy offers a 15-day Return & Exchange Promise periodThe details may be accessed at the following link:
http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ Beyond that timeframe, if the product malfunctions, the customer may contact LG to explore the repair options available under the manufacturer warranty via the following site: http://www.lg.com/us/support-product/lg-HBS-900-Black#Thank you

Dear Revdex.com, Thank you for bringing this to our attentionUnfortunately, the customer’s cell phone Geek Squad Protection (GSP) has been cancelled, and the written terms and conditions of the GSP plan state service replacement would need to be done before the Plan is cancelled or we have
fulfilled our obligations under the Plan in accordance with Section hereof. The Plan’s terms and conditions can be found on our website at https://www-ssl.bestbuy.com/usw/termsconditions/anonymous Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused.Our records indicate the customer has been able to successfully place orders for purchase on BestBuy.comThe issue the customer was experiencing before was due to
quantity limits on the order, and the FAQ link he provided explains what constitutes quantity limits: Q: Once I am a member of Gamers Club Unlocked, is there a limit to how many new video games I can buy with my 20% discount?A: YesMembers are limited tothree copies of a new (i.enot pre-owned) gaming software title per platform, per yearCollector’s and Limited Editions count toward that title limitGame of the Year editions, usually released much later including additional content do not count toward that limit but would essentially start as a separate game and limit.As long as the customer follows the terms of use, both with his Gamer's Club Unlocked and BestBuy.com, he will not have an issue placing ordersHowever, any misuse of the account or violation of the terms is grounds for account suspension and/or terminationThe terms of use can be found here: http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄ Buy feels this matter is fully addressed. Sincerely,Kelsey FBest Buy

Dear Revdex.com, Thank you for bringing Mrs***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have spoken to Mrs*** directly and have been able to locate inventory to fulfill her order. She was
very pleased and excited to be getting her phone. The phone will be shipped from our corporate office Friday 11/16. Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com The Customer did not qualify for the price match under Best Buy's policy and did accept a $*** gift card resolution.Best Buy's position remains unchangedNo further consideration will be given.Best Buy considers the matter resolved.Thank you,

Dear Revdex.com,Mr*** has received his insurance claim check and signed the release formBest Buy feels we have fully addressed this concern. Thank you,Gail D

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the continued problems you have experienced with the refund from Verizon and apologize for the inconvenience and frustration the matter has caused you As you have been informed by Tori at our Buckhead Mobile store this credit is coming from Verizon not Best BuyOur review indicates that the promotion has been applied. The Credit can take up to billing cycles to reflect on your statement. The promotion will be backdated and yes you will receive a credit of $for January and February. Both months you were billed the full $the $credit will bring the device cost down to $according to Verizon Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Initial Business Response /* (1000, 5, 2015/11/20) */
Dear Revdex.com,
Thank you for bringing this to our attentionOur records indicate that a $has expired on Ms***'s accountIn the past Best Buy has made an exception to reissue an expired certificate as a customer satisfaction gesture but
we regrettably have to inform that we will not be able to extend this once again
My Best Buy certificates do expire and we will not be able to reissue
Below we have attached a link to the terms and conditions of the My Best Buy program
http://www.bestbuy.com/site/global/null/pcmcat311100050001.c?id=pcmcat3111000500...⇄ /> Thank you,

Revdex.com,
Thank you for bringing this to our attentionPlease know the last thing we would ever want is for our customer to have a disappointing experience
I forwarded this information the upper store management, and local leadersThe General Manager of the store connected personally with Miss
*** and discussed her issues in full
The General Manager has offered a discount on a camcorder the customer is needing as a customer satisfaction gesture, and she has accepted
Thank you again for allowing us the opportunity to address these concerns
Regards,
Sarah L

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the haul away of their old TV to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe TV
purchase and haul away service is under the name *** *** and the fee charged is $ The haul away for the TV is scheduled for Wednesday 12/07/(work order #***) and customer was informed on 12/05/that the projection TV must be broken down/apart for the delivery team to remove it While we apologize again if Ms*** was not informed of this at the time of purchase for haul away requirements, as a customer service gesture of goodwill and a better Best Buy experience, we will be sending a $*** check from our corporate officeThe check should be received in approximately to business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:
I did that in the past and the Geeks found nothing wrong (in person)So I called the hour Geek line, had someone remote in, and they could not and did not fix the problemPlus they wiped out all my dataI will keep the computer, which I spent over $on, but I want a refund for the Geek fix it plan so I can take my computer elsewhere to be repairedI used the Geeks at least four times to no availTwo times were at the store site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm just hoping other people don't have to spend 6+ hours on the phone consistently rescheduling deliveries