Best Buy Stores, LP - US Headquarters

I am rejecting this response because: in this case an exception should be made, the day policy is unfair, and is not long enoughBeing a first-time customer, and this is how I get treatedNo one is even trying to help me resolve this issueThe damage to the TV is not my fault and BestBuy is making like it's my fault, like I'm the one who broke the TVBecause I'm not an elite member, I only get days to return/exchange an item instead of days and that is unfairBut like I stated earlier, in this case an exception could and should be made BestBuy has my $and I have a broken TV that I can't use or have anyone to fix it, or replace it, or get my money backI went through so many channels and no one can help meThis is really bad customer service, all you can reply back is about the day policySomething can be done in order to resolve this issue, and I'm not going to stop until it is resolved

I am rejecting this response because:It was their fault for not processing the payment when they were suppose toThey had the money and then decided to refund it for no reasonThey owe me the credits that I lost by their bad decision

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office. https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300...⇄ https://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat2973...⇄ I have emailed the CX and called as well, (voice mali was full)Also as a Customer Service Gesture, we have also issued the Customer a Gift Card. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

Thank you for contacting Best Buy through the office of the Revdex.com about yrou gift cardMy name is Cassie and work with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear about teh delay in receipt of your gift card, and I understand the
frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company.I was able reship your gift card, and expedite this process, and you should now receive it within 7-business days. Again, I apologize for your experience, as we value your business.Sincerely,Cassie EExec Res Sr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper review.We are very sorry to hear about the described difficulties experienced with our support teams and are conducting
the necessary internal investigations to ensure we are accurately providing information regarding promotional pricing to all our customersUnfortunately with our limited time sales, the prices are only available while supplies last, and we are unable to modify the prices post-promotional period as these are offers created directly by our vendorsIn the event items are sold out, the promotional pricing is non-transferrable to different models, nor are rain checks offeredWe do sincerely apologize for any inconvenience this may create as it is never our intent for these sales to create such a disappointmentBest regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because:
I have already purchased a better version of this product from staples.com for the sale price I was seekingI no longer intend to purchase this product from Best Buy as this shopping experience has been terribleThank you

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear Revdex.com,
Thank you for contacting us regarding this matterThe customer purchased an iPhone Plus and a Geek Squad Protection plan for it on December 19, Per the terms and conditions of the Geek Squad Protection plan in addition to
the monthly Geek Squad Protection fee, there is a deductible for performing service on the phoneThe terms and conditions can be found here: http://www.bestbuy.com/site/Geek-Squad-Protection/null/pcmcat280100050014.c?id=p...⇄ /> The customer consented to the terms and conditions at the time of purchaseWe consider this matter closed
Thank you,

Initial Business Response /* (1000, 7, 2016/02/09) */
Dear Revdex.com,
Please have her trathe phone at any Best Buy or through Bestbuy.com for the amount that they are currently offeringHave her provide the transaction information for the traand we will send her a gift card for the
difference so that she receives the $total in gift cards for the phone
Thank you,
Dan ***
Best Buy Executive Resolution Team

Dear Revdex.com: Thank you for sending this on for review*** *** is the purchaser and Revdex.com case submitter*** *** is the recipient of the refrigerator, taking deliveryI make this distinction, as both *** and *** have interacted with Best Buy and this can be confusing when making claims or references to interactions with the "customer" Per the customer's testimony, Best Buy ordered her a a brand new in box *** French Door (SKU 1609849)I confirmed this officially with King's Plaza store leadership and obtained the order number (***), also learning that this was a free upgrade to a more expensive model as means to compensate for the experienceUpon my review of the order, I find they attempted delivery on 4/25/16; however, the delivery team noted the item would not fit through the doorIt is my assumption, the Spirit Delivery team did not remove handles or doors to accommodate the unit, for if they did, it should have fit, as this *** is nearly the same size as the *** currently installed in the customer's homeI have alerted the King's Plaza store to the current status and asked they work with the customer to either: (a) reschedule the *** delivery (and add specific instruction to remove hinges/handles to enable passing through the threshold; or (b) select a new model and schedule for delivery.In either case, this gives final resolution to this matter, as Best Buy has demonstrated an absolute commitment to resolve the issue to the customer's satisfactoryThe customer can reach the King's Plaza store by calling ###-###-#### or by e-mailing ***@bestbuy.com.###-###-#######-###-#######-###-####

Dear Revdex.com, Thank you for bringing ***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer Currently we have been unsuccessful in getting in direct contact with ***, but we have left a voicemail with direct contact
informaiton to call back with any questions or concerns. We have applied a credit to the online order and the customer was sent an email confirming adjustment made.Best Buy considers this matter closed Sincerely, Scott M

Dear Mr*** - On behalf of Best Buy, please accept our apology for the challenges you faced when trying to cancel your BestBuy.com order. We have reached out to the Eau Claire store and requested that they waive the restocking fee if you return the drone to their store. We were
informed that our registers may not allow an override to the restocking fee, so if this is the case, we will happily refund the fee to you. Before we are able to offer a refund of any sort, we will need to have the drone returned. If you choose to send the drone back, we can offer you a refund of the restocking fee that will be charged by our returns center. Again, we're sorry you were unable to cancel your order after placing it. If you have further questions, please let us know. Regards, Amy C

Dear Revdex.com,An offer to replace the TV with a different brand which is more expensive then the original TV has been made to the Customer.The Customer is deciding if this is the course he wishes to take or keep the original TVBest Buy Considers this matter resolved. Thank you,Larry
S

Initial Business Response /* (1000, 5, 2016/01/26) */
Sent the following email to the customer:
Dear *** ***,
Thank you for contacting the Revdex.com about your repair service concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to
me for review
I am sorry to hear of the delays with your *** laptop service repairI have checked the repair service order # *** notes and found:
"Unit was 2-day aired to Geek Squad City (GSC) and received there 12/23/and required parts(upper and lower case, motherboard, and DCJK) for repair were orderedOn 01/21/Geek Squad Center updated the notes saying, "the unit should be arriving to the clients address within 3-business days barring any unforeseen circumstances."
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
***@bestbuy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The trouble of what I had to go through was not for my experience in the past Will go to a different BB store in future due to quality of care at the Citrus Heights location. *** ***

Dear Revdex.com,Thank you for giving us the opportunity to address Mr***’s concernsOn April 20th Mr*** purchased a mobile shield install for $7.99, he gave the employee a phone that was not powered on and they proceeded with the installWhen the install was completed, Mr*** turned on the
phone and stated that his phone was broken, and someone had dropped itThe customer was assured no one had dropped his phoneThe Geek Squad manager offered to do a hardware test on the phone for free, and the customer declinedThe customer inquired on two different purchases (Sony Camcorder and Motorola phone) if he would able to return it and mentioned the warning he had receivedThe customer was informed that he would not be able to process any returns for monthsThe customer had been previously warned that all future purchases would be declined by the system based on his return/exchange history (Customer received the warning on March 18th 2017)Best Buy is declining his request for a refund based on the fact that he was fully aware that he would not be able to return the Motorola phone at the time of purchaseThank you,Gail D

07/14/2017To whom it may concern,Best Buy feels we have fully addressed the customer concern and this matter is resolved The warranty provider Warrantech has been in contact with Best Buy and the customer and service has been scheduled to repair the device in question Please feel to
contact me directly should any further issues arise

Dear Revdex.com,We have been in contact with *** *** and are working together to resolve this matterBest Buy considers this matter resolvedThank you,Larry S

Dear Revdex.com (Revdex.com): When customers sign the point of purchase box to verify signature, the customers agree to the terms and conditions (T&C) of the Geek Squad Protection (GSP) and plan terms would be sent to them via email address they provided or handed a physical copy -
and available on our website too. Monthly GSP mobile plan same way, sent via email or physically handed a copy of the GSP T&C The receipt received by Mr*** at the time of the purchase of the iPhone on 02/27/states the following printed on the front: SERVICE AND SERVICE OPTIONS AT&T UPG NEXT IPHONE (5) GSP COMPLETE ADH MONTHLY B For each claim, your GSP Service Fee will be $and your Loss and Theft insurance deductible will be $249.99. You have purchased month to month plans, which automatically renew until canceledYour credit card will be charged on a monthly basis for the plans identified on this receiptCall 1-800-Geek-Squad (***) to cancel either the GSP or Loss and Theft planSee Terms and Conditions for complete details I AUTHORIZE my card to be charged a first payment plus applicable tax today & each month until Geek Squad Protection and Loss & Theft coverage is canceledService Fees, deductibles, and claim limits apply We only offer this for clarificationAs per the above information printed on the receipt and received at the time of the purchase outlining the terms and conditions of the GSP plan concerning the $service claim fee, we would be unable to accommodate Mr***’s screen replacement at no charge or accommodate the previous monthly fees paid for the GSP plan coverage Mr*** has the option of canceling the monthly GSP plan by calling 1-800-***. Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

(The consumer indicated he/she ACCEPTED the response from the business.)
We got the fridge, which is what we wantedIt took over hours of phone calls to get that, which is why we will NEVER, EVER shop at Best Buy again