Best Buy Stores, LP - US Headquarters

Dear Revdex.com Best Buy feels that we have fully addressed our customer concerns in the complaint that was sent to you on 7/24/We ordered the customer new iPads and cancelled their old order and offered a gesture to the customer.Nevertheless, please forward any additional concerns to our office
and we will respond accordingly Sincerely,John

Dear Revdex.com,I have connected with the customer and will begin an investigation regarding this matterCan we please have our client provide Asurion's claim number?Kind regards,Ash E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would like to receive correspondence or any communication from Best Buy Corp Hdqtrs about this resolution and what fraudulent and/or mismanagement details were completed in the investigation of the local store personnel We spent months and months trying to resolve this matter with the local store and we got various stories and denials insisting we received product and charges for it accordingly.....which were all falseWe then had to spend over $in letters and correspondence to Corporate to get any kind of resolution. Sincerely submitted, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have attached the original document that is order details that I have highlighted the important detail that states that the computer has an 32G SSD in it.The computer that was delivered does not have an SSD drive in it but has eMCC memory for the drive. Thank you,*** ***

Dear Mr***, Thank you for forwarding your concerns to us through the Revdex.comWe apologize for any inconvenience this may have caused I noticed that a lot of the canceled orders were for phonesPlease note that you cannot pay for a phone on our website with store
value cards or prepaid cardsIf this is the only method of payment used for the order, it will be canceled by our systemThis order can be placed using a credit or debit card, but it cannot paid solely in gift cards onlineYou can certainly place these orders in store though. Please let us know if you have any other questions or concerns Sincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper review.We are very sorry to hear about the described difficulties experienced with our support teams and are conducting
the necessary internal investigations to ensure we are accurately providing information regarding promotional pricing to all our customersUnfortunately with our limited time sales, the prices are only available while supplies last, and we are unable to modify the prices post-promotional period as these are offers created directly by our vendorsIn the event items are sold out, the promotional pricing is non-transferrable to different models, nor are rain checks offeredWe do sincerely apologize for any inconvenience this may create as it is never our intent for these sales to create such a disappointmentBest regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because:
I ask was not to cancel the order but to fulfil the orderBusiness decided to cancel the order instead of honoring it

Dear Revdex.com, We have requested that a $*** Best Buy gift card be mailed to the address listed on this complaintThis should arrive by mail in roughly 2-weeks from the date of this responseThe reference number is ***. Thank you, Dan S.Best Buy

Hello,We have contacted the customer via telephone and resolved the matterExplained the price match policy regarding iPhones and reached a compromise that the customer found to be acceptable. Best Buy considers this matter resolved. Thank you,Anthony W

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your officeBest Buy has cancelled the order and accepted returns of the items and has issued a refund to the customerNevertheless, please forward any additional concerns to our office and we will respond
accordingly SincerelyBest Buy

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position. The phone was locked once received through the Geek Squad Express Replacement processIf we receive a locked phone, we charge the customer for the phone because it is rendered inoperableWe cannot send the phone back to the customer at this point. Thank you

Thank you for contacting Best Buy through the office of the Revdex.com about yrou gift cardMy name is Cassie and work with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear about teh delay in receipt of your gift card, and I understand the
frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company.I was able reship your gift card, and expedite this process, and you should now receive it within 7-business days. Again, I apologize for your experience, as we value your business.Sincerely,Cassie EExec Res Sr

Dear *** ***,Thank you for bringing your concern to our attentionWe will begin looking into your gift card concern, but in the mean time, someone will be in contact with you directly to work toward a resolution. Thank you,Best Buy

Dear Revdex.com,We have been in contact with *** *** and are working together to resolve this matterBest Buy considers this matter resolvedThank you,Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am rejecting this
response because: You see, I don't really care what your corporate structure looks like, I don't care who handles what concernAll I care about is that my concerns actually get addressed rather then a promise to get addressedSo I am going to keep rejecting your messages every time I get a promise and no actionIf you truly wanted to resolve this issue, you would coordinate with the correct people and get this resolved rather than passing me off to some other team and saying its their responsibility, and that your hands are cleanBest Buy has failed on every single level so far, and is continuing to do so now. Installs Incon the other handCalled me, listened to what I had to say, wrote a summary, and submitted a plan to me to correct their side of the issueThat is what customer service looks like from a "Corporate office" perspective

December 9, To Whom It May Concern: Best Buy feels that we have fully addressed *** M ***’s concerns that were forwarded to your office as a $credit was applied to the order in question which has been applied to Mr***’s original form of payment.
The credit should appear on his account in the next two to three business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear Revdex.com,
Thank you for contacting us regarding this matterThe customer purchased an iPhone Plus and a Geek Squad Protection plan for it on December 19, Per the terms and conditions of the Geek Squad Protection plan in addition to
the monthly Geek Squad Protection fee, there is a deductible for performing service on the phoneThe terms and conditions can be found here: http://www.bestbuy.com/site/Geek-Squad-Protection/null/pcmcat280100050014.c?id=p...⇄ /> The customer consented to the terms and conditions at the time of purchaseWe consider this matter closed
Thank you,

I am rejecting this response because:
Customer called into Revdex.com and
indicated she has not received any communication from a General manger or anyone elseCustomer is seeking a resolution to her dissatisfaction with the businessShe is requesting a resolution at this time and feels she has patiently waited for the company including the general manager to contact and communicate with her. Enter by Revdex.com staff

Dear Revdex.com,Thank you for your continued partnership in this matter.At this time, our executive office has been informed that our claims managing partners, Sedgwick, has received the claim and will be contacting the customer directly with a final resolution in regards to all the details providedWhile we would consider this matter closed, we can provide neccesary follow up if the customer does not here from Sedgwick in regards to their claim.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC