Best Buy Stores, LP - US Headquarters

I am rejecting this response because:Best Buy's response is unexceptable and inaccurate No one at their corporate offices or customer service department worked with me The alleged Customer Dervice Deptwas everything but service and made no attempt to look into the matter or come to a resolution My requests to speak with a supervisor was denied on each of the times customer service was contacted After sending my letter I received a phone call from a representative that acknowledged receipt of the letter and then contacted me about 1/ - weeks later simply informing me there was nothing that Best Buy can do.Best Buy was the business that sold me the phones and advised me of their exclusive promotionThis sale was made under pretenses If I did tnot qualify for the promotion, which was not the case, one would think that would have been clear when Best Buy set up the sale and activated fee phone lines through Sprint Sprint confirmed that this was a Best Buy promotion If the promotion did not exist how did I refer a friend to the same promotion My mistake was trusting that Best Buy processed the sale and applied the promotion correctly, thus not catching the mistake till later Apparently Best Buy does not value their customers or promotions My stance on this remains the same

10/24/2017To whom it may concern,Best Buy has worked with our service operators and third party service providers to resolve this matter. We agreed to issue compensation for the purchase and the recipient for the missed appointments. While we will be able to use this as useful feedback
about delivery problems, and while training will be provided to effected agents, we are not in a position to share confidential action taken for corrective action or training provided. Nevertheless, should further issues arise, please feel free to reach out directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meYes, they delivered another brand of washer that had the items I was looking for andI am very satisfiedThat you for helping me out in this matter and thanks to Best Buy for fixing the situation quickly ,*** ***

Dear Revdex.com,We have documentation that *** is a family member and this purchase and the correlating contracts are the customer's responsibilityThat being said, as a one time exception, we have issued a refund check in the amount of $for the additional months of coverageWe now consider this matter closed, as the customer's desired resolution has been fulfilled.Best Regards,

I am rejecting this response because:
I was advised by supervisor Skyleigh that I would get a call back after my install as well as an additional discount for the lack of response from Besy Buy and extra efforts on my behalfCurrently waiting for a call backI called the call center on Wednesday 1/and was told an email was sent to Skyleigh and she would call me back thirsday and once again, did not call backThis is still open case

Dear Revdex.com,Thank you for sending this for reviewI have spoken to the customers mom *** who has stated she they have worked with La Quinta store who have taken care of them and will proceed with a refund.Thank you,Karla ***

Dear Revdex.com: I cannot locate the purchases or the work order the customers mentionsI will be happy to look into it further, if they provide the work order request number(s),the order number(s), the Customer PIN(s) from the store receipt(s), any actual copies of any of the aforementioned (attach to
Revdex.com complaint for my reference)Thank you!

Dear Revdex.com: Thank you for this informationUpon my review of the customer's purchase history, I see that the store has processed returns/exchanges for him on 8/18/2016; therefore, I presume this to be resolved

July 28, To Whom It May Concern: Best Buy feels that we have fully addressed Ms***’s concerns in the previous correspondence forwarded to your office on July 20th, and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for sending this over for reviewI am sorry that the customer was never refunded for the hoseI have credited back $back onto the order and the customer should receive this within 3-business days. Best Regards,Karla ***

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We will be reaching out to the customer directly to resolve outside of the medium of the Revdex.com. Sincerely,Kelsey F.Best
Buy

Dear Revdex.com: Thank you for sending this one for reviewI have reviewed the matter and Best Buy is acting within the terms of the warrantyHowever, as a service gesture, I will issue the customer an exception refund for $ I will leave the coverage in place so that the customer may bring
their product back for repairI will process the refund as soon as the customer accepts this solutionThank you

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to us again. I have attached his purchase receipt to this complaint and highlighted where we informed the consumer of his the service charge Best Buy has provided our final response to the issue and that response remains the sameWe will not be waiving this service charge or issuing any refund for this matterIf the customer wishes to cancel the plan, we advise him to contact 1-800-Geeksquad to do so Sincerely,Kelsey F

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about our customers described experience in our location concerning their price match
requestBest Buy does post our price matching policy both in our advertisements as well as online at the link listed below, with a list of online retailers we will match and a full list of exclusionsThe same information is also required to be customer facing at every register, and we will be conducting the necessary internal investigation to ensure our stores are upholding this standardUnfortunately, the descriped headphones do not qualify for a price match under the terms of this policyHowever, if a lower price is found at one of the listed competitors in these terms, we would be happy to provide a price match to ensure the lowest priceWe sincerely apologize for any frustration and inconvenience this may causehttp://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat...⇄ regards, Shane MExecutive resolution specialist Best Buy CoINC

I am rejecting this response because:The staff over there took my purchase document when I went there, they did not give the files back to me after I said cancel the orderThe only way to locate my purchase is to use my husband's phone: ** *** ###-###-####I have a friend happen to know their real manager and the manager later called me and saying the order was not cancelled as he checkedHis attitude was nice, saying sorry and saying they will get the dryer installed with only hours wait time on Saturday, and let me email him when it is done and he want to "compensate" for it. Someone finally showed up, but still the hour wait time service, after a 3rd time, get the min installation doneI wrote the manager an email, which he never replied. I am still not happy with what I have experienced, every time I saw my new fridge, I have an unpleasant feeling.I think the store is: 417*** *** **, Novi, MI 48375 Thanks

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review.We are very sorry to hear about the described difficulties encountered with our customers computer, and sincerely
apologize for any frustration and inconvenience experiencedWe have reviewed the service orders for the described issues and for a replacement to be offered the terms of the the Geek Squad plan will need to be met, specifically the following;"No Lemon BenefitAfter two covered hardware repairs concerning the same defect have been attempted or completed on the same Covered Product during the Coverage Period (each, a “Qualified Repair”) and such Covered Product requires a third Qualified Repair, we will replace it with a new device of like kind and quality and of comparable performance in accordance with the terms of Section below..." Full terms and conditions of our Geek Squad Protection can be found on For Best Buy to verify that the product does meet this criteria, a third service repair will need to be created and the laptop will need to be sent to service a third timeIf the laptop is continuing to replicate the described issues, HP will then provide Best Buy with an authorization number to allow us to process an exchangeHowever, if the item cannot recreate the described issue, an exchange will not be offered as it would appear our last repair attempt was successfulWe would strongly recommend our customer visit their local Geek Squad precinct to further proceed. We again sincerely apologize for any inconvenience, and thank you for the opportunity to provide Best Buy's position on this matter. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** computer repair service and compensation request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectations when the repair took longer than expectedAfter receiving Mr***’s Revdex.com complaint, the service orders show closed, repairs completed and computer received by customer on 09/07/ The service orders are as follows: 01438-01320- With the last Service Order (SO) # notes indicating repair completed and passes all hardware testing: 01320-PC - Replaced PC Processor Board (Mother, Riser) Replaced motherboard for damaged optical drive connector. Unit now passes all hardware testing9/07/- activity log note Received Customer Payment of $from Point of Sale SystemTax paid:$Store Id is : 1438; Register Number is :; Sales Transaction Id is :; Cashier Id is: a910105; Sales Type is While we would be unable to accommodate the replacement request, we will be sending a $*** Best Buy gift card from our corporate office as a customer service gesture and for a better Best Buy experienceThe gift card should be received in approximately 7-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they did do the even exchange for camera only not bonus unit and not considered a one time onlyI feel it is excepted from customer and best buy should also send gift card for manager and employee being rude the first time going in to exchange productThanks have a great day!

August 2,
To Whom It May Concern:
Best Buy feels that we have fully addressed Mr***’s concerns in the previous correspondence forwarded to your office on July 26th, and our position remains unchangedNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attentionPlease know that our policy states that you qualify for a price match as long as all qualifying factors are metOne of the points in our Price Match Guarantee is that the unit must be in stock at the retailer you are attempting to price match
fromIf you are placing a dotcom order, we would only be matching the retailer's websiteLocal stores are matched for store purchases only That being said, I have made a onetime exception, and have issued the $difference back to the customerHe should see this reflected within the standard return and exchange period of his card Thank you again for allowing us to address these concerns, Regards, Sarah L