Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing the customer‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We were have processed a refund for the desired settlement of $29.99. The customer was sent an email notifiying
of the adjustment made to the order. Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com, Thank you for bringing Robert Barnes concerns to our attentionThe TechLiquidators.com site is an ‘as-is’ liquidation siteThe customer service policy lists that all sales are and final, and there are no returnsIf there are large discrepancies or concerns, TechLiquidators.com
works with the buyers and issue credits on a case by case basesFor auction # ***, the customer was refunded in full for the auctionFor auction #***, TechLiquidators.com states there have been no refunds issued yet; and no notes indicating that the buyer reported any discrepancies in their systemFor any further questions or concerns, I recommend the customer contact TechLiquidators.com directly at https://techliquidators.com/index.cfm/p/3.Thank you, Dean ***Executive Resolution Specialist###-###-####

02/14/2018To whom it may concern,As a part of our transition to new antivirus options for our customers, a promotion was provided for Trend Micro - Titanium to customers who previously had Kaspersky antivirus. As this software did not meet the needs of this customer we have provided a one time
exception to replace this Trend Micro - Titanium subscription with years of Webroot Internet Security at no cost. Nevertheless, should any further issues arise, please feel free to reach out directly for support

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer Our records indicate the customer contacted us nearly two weeks after the Return/Exchange period had endedSince there is no GSP on the
product and the customer does have a manufacturers warranty, we encourage her to continue to work with *** as they are the ones that manage the warranty, not Geek Squad. We will not be exchanging or refunding the product and consider this matter fully addressed. Sincerely,Kelsey FBest Buy, Executive Resolution Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt took months,but it is resolved nowThank you.*** ***

August 23rd,
To Whom It May Concern:
I have requested a refund to the original form of payment for the phone in question. The refund will be processed in the next few business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-####Fax ***

Dear Revdex.com.,Thank you for bringing this matter to our attention. According to our records, Mr*** accepted a check in the amount of $as a resolution for this issue on 01/04/Unfortunately, Best Buy will not be able to provide additional compensation for this issueWe do,
however, apologize for the difficulty that mr*** experienced in regard to his order, and have shared his communication with leadership in an effort o prevent similar situations fr occurring in the future.Thank you again,Cassie E Exec Res Sr

I am rejecting this response because:
Thank youI was able to place a small order for pick upFixing this issue does not fix the customer satisfaction problem that I have with your companyThis has happened times! Each time I have spent approx30-60min or more trying to sort this out with your companyBest Buy has wasted approxhours or more of my time on the phone with customer service or trying to find a way to get an order to go throughThat is very far from okayI have tried to support your company because I like your stores and I like the fact that you employ young peopleHowever, your systems have made being a loyal customer a miserable hassle

Dear Revdex.com,Best Buy feels that we have fully addressed Mr***'s concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Mr*** - We have reviewed our website and the information regarding the *** Note for Verizon and its lack of availability. This is a phone that is no longer being produced by ***, however, there are a small number of these phones still available. Because the phone
may still be available in very limited quantities in certain markets, it is still listed on our website. Please understand that *** mobile phone availability has been greatly impacted by the problems with the Note phone that has now been completely discontinued and recalled. We're sorry for any frustration this may have caused you. Hopefully *** will be making additional product available in the near future.Regards, Amy C

Dear Revdex.com,Thank you for sending this for reviewI have called the customer however it went straight to voice mail and her mail box is full, I cannot leave a messageI have reached out to the customer via e-mail instead and have included my direct contact informationWe understand that the customer
feels cheated off her plan, however according to the terms and conditions of the plan she chose does not include lost or stolen phone coverageWe make sure we explain what our plans offer and don't offer, as well as have the customer review the terms and conditions before they signBest Buy will not be refunding the months she was charged because she indeed have coverage for it at that timeThe plan has been successfully cancelled as of 04/14/per the customers request.Thank you,Best Buy

Dear Revdex.com,Our Best Buy Store #382 location in Golden Colorado has been trying to contact *** *** to resolve this matter and have left several messages. If the customer would be so kind as to contact the General Manager - Tyler at ###-###-#### we would like to get
this matterresolved as soon as possible.Thank you,Larry S

Dear Revdex.com - We have completed our review of Mr***'s concerns regarding the problems he claims were caused by the installation of a remote starter in February 2014. Mr*** contacted Best Buy nearly two years after the remote installation had been completed to let us know that the installation had been done incorrectly and that it was causing problems with his car stereo. The remote starter was re-installed by Best Buy and although there was no proof that the initial remote installation had caused any problems with the car stereo, the Fenton, Mo Best Buy offered to work with the customer to discount a car stereo and install it free of charge. Mr*** was in communication with the Fenton store manager, Chris, regarding picking out the car stereo, but never showed up around the timeframe that he said he may be there to work with Chris, and has never communicated with Chris again. We feel that we are working with the customer and have made offers of resolution contrary to his allegation that no one is working with him. I have spoken with Mr*** and gone over these findings with him. He is aware that he can reach out to Chris at the Fenton, Mo location if he chooses to pick out a car stereo for installation. We are closing our review of this matter with the Revdex.com.Regards, Amy

Dear Revdex.com, Thank you for bringing this to our attentionAfter reviewing this case we have made the determination to refund the restocking fee because of the confusion with the description of the productThis would have been refunded to their My Best Buy credit card on 2/27/The refund
should show up on Ms***'s account shortlyThe product description and information on the site was provided by the manufacturer of the scooterWe are truly sorry if the information about hills caused any inconvenience. Sincerely, Dan S. Best Buy

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks and difficulties endured by our customer when dealing with this situationPlease know that Best Buy is not able to exchange or return an item if it is our side of the allowed
return and exchange periodHowever, if the product is not working properly, the customer can bring it to one of our stores and we can send it off for repair if the issue is covered under the products warrantyThe customer may also continue to work with the manufacturer to inquire about the product warranty options Below is the link to our website where you can find more information about Best Buy's Return and Exchange policy http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ Thank you

Dear Revdex.com, Thank you for forwarding Ms***'s responseThis matter has been forwarded to Sedgwick who is the company that handles the general liability claims for Best BuyThey will handle or will forward to the appropriate party who will work on the claimThe customer will need to worl with them directly to have this resolved In the mean time, we have forwarded this message to the Sedgwick for follwith the customer Thank you

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all we are very sorry for the setbacks endured by the customer when dealing this this situationUpon reviewing further, we do see that the first TV was purchased online and picked up at the Annapolis MD Best Buy store
Furthermore, and as the customer stated, it was exchanged for another unit at the Salisbury MD store on 01/29/Unfortunately, since this was a store pick up and later exchange at a store, the only option is for the customer to bring it back to a store to have the unit exchanged once again Thank you

From: ***, Daniel Sent: Thursday, April 13, 4:PM To: '***@me.com' Subject: Best Buy Revdex.com Complaint Dear Mr***, Thank you for your time on the phoneAs we discussed, I did have the four returns on your report voided I
will also be forwarding your feedback about the experience to leadership over the Colonial storeAgain, I am very sorry if you were mistreated in any way Please let me know if you need any additional assistance Sincerely, Dan *** Senior Specialist | Executive Resolution Team

Revdex.com, Thank you for bringing this to our attentionPlease know the customer has given two different accounts to both Best Buy and AT&TThis was an issue that the customer was apparently aware of in November; however, did not notify Best Buy about until the account went into collections
AT&T's notes state that the customer called in November to cancel (two) linesThey claimed the phones for the second set of two lines were returnedAT&T asked for a return receipt to correct the issue, and when AT&T asked for this information, the call was droppedThe customer did not call back to talk to AT&TWe activated lines on a new AT&T account on 9/22/Two more lines were then opened on 9/26/2015, by a separate employeeThis is in line with the information given to AT&T that that lines were in fact opened by the customerAdditionally, the customer would need to be present to open these lines as this is an involved process, and the customer needs to enter in their information onto our systemsWe have records of both activationsLastly, the customer had been flagged for fraud by AT&TAs such, we are not able to touch the account on our end, and can only say that we cannot corroborate the customer's claims. The customer would be responsible for the charges accruedIf the customer has any additional questions, they would need to connect with AT&T to continue their conversation from November Thank you again for allowing us to respond to these concernsRegards, Sarah L

Dear Revdex.com: Thank you for referring this matter to us for reviewI have investigated the customer's order history and previous case notesOur Return & Exchange Promise (http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2608000500...⇄ does reference the
Restocking Fees, "Like the carrier stores, we have a charge ($35) for return or exchange of these products." Furthermore, it appears the customer spoke to an agent on 10/3/regarding the issue and they awarded him a customer service gesture in the form of a $** Best Buy gift card, since it was not clear to the customerI also placed a call to the customer to confirm the details and that he is satisfied with the resolutionMrHe communicated that he is in fact satisfied