Best Buy Stores, LP - US Headquarters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do not have any contact details from the merchantThe status doesn't provide any phone or email address to follow-upWill appreciate if I could get the detailsIn any case the check can be sent over to my home address: *** *** *** *** San Ramon, CA 94583. Thanks

I am rejecting this response because:
We were not the ones who contracted with the delivery company, This was done through Best BuyIf we had known that the delivery company was not through Best Buy we would have most likely hired a company ourselves.. We have tried to work with the company who delivered the item, but they have been less than helpful in resolving this issue.By the way, they refer to themselves as Best Buy Home Delivery, so this should be something that should be addressed.Needless to say we will not be purchasing from Best Buy nor recommending Best Buy to anyone in the future

Dear Revdex.com, Thank you for bringing concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer. I tried calling the customer, but was unable to leave a messageI did send an email to her with details of the resolution for the issue
Best Buy considers the matter closed Regards,Kathryn S

I am rejecting this response because:
The website at the time of purchase indicated free speakers with the sound barThe site said click on image to see Free ItemThe item was a pair of wireless speakers with purchaseThere were no conditions other than purchasing the sound barThis was agreed upon when speaking over the phone to your customer service representative

Dear Revdex.com,Thank you for bringing this concern to our attentionThis order was cancelled on 1/30/Best Buy feels they have fully addressed this concern. Thank you Gail D

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I have been advised the customer is scheduled for an exchange for a new washer tomorrow, 1/ Regards, Kathryn S

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns in accordance to our Price Match Policy, https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300...⇄ Therefore we maintain our position. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

I am rejecting this response because:I have tried returning the psand I was specifically told that I had to contact SonyI have tried returning the pstwice now and they will not take it backI would like to be able to fix my issue by either getting one that I could pick up free of charge or a best buy gift card with enough to buy a new one

Initial Business Response /* (1000, 6, 2015/09/30) */
Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about your recent Express ReplacementMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear that your replacement device was not satisfactory and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
In order to address the problems present with your replacement device, you will need to send your device back out for service
Best Buy's Geek Squad Protection plan provides for express replacement of your tabletwhat this means is that your device will be replaced with a fully functioning device once your defective device is received at our service center
This process is outlined in the terms and conditions of your protection plan, which was provided to you at the time of purchase
Additionally, your protection plan does not provide for cosmetic damage, or problems that do not otherwise affect or impede its functionality or materially impair its use, such as the logo
For more information regarding the terms and conditions of your Geek squad Protection plan please refer to the link I've provided below may signatureThis link with bring you the original terms and conditions of the plan that you purchased
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Cassie E
https://www-ssl.bestbuy.com/usw/termsconditions/anonymous
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to exchange it for another in the store that's what they told me when I got purches the protection plan and thats what I pay forI'm sorry I don't accept The offer I either want another one from the store and I walk out with a new one or I want a full refunded on the protection planI should be getting a new due to the fact that employees in Best Buy are rude to me and added a Apple ID that isn't mineIn the picture below is the Apple ID the added, Because when when I have it to them it was all wiped out no iCloud no nothing they took it to the back and added this ID
Final Business Response /* (4000, 10, 2015/10/01) */
Dear Revdex.com:
Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our positionThe customer must have his phone serviced as per the terms of his protection plan
Nevertheless, please forward any additional concerns and we will respond accordingly

Initial Business Response /* (1000, 5, 2015/08/21) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the *** Gear Neo watch purchase to our attention
Best Buy deeply apologizes for any frustration this situation may have caused and
disappointed we did not meet their expectations when they required two replacements so soon after the purchase
Our Madison Heights store (#414) contacted *** and scheduled a time with customer to return to the store on Saturday August 22nd to complete an exchange on the unit
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing *** ***'s complaint to our attention. When a customer is signed up for a Best Buy credit card in our store the signature keypad requires multiple signatures from a customer acknowledging the terms and conditions of the credit cardIt also requires
monthly/yearly income, social security numbers and what is paid for rent/mortgageOnce a credit check has been run that process cannot be reversedIf there is anything else we can assist with please let us know.Thank you,Best Buy

05/22/2018To whom it may concern,Best Buy has reviewed the customers response and at this time our position remains unchanged. Best Buy has attempted to deliver the product that this customer ordered, and as this was an open item we can verify the Open Item License Plate Number (***) was the same on the purchase and the delivery item. As the customer declined delivery of this product after verifying the product with the store and our Geek Squad Appliances Escalation team, this sku has been cancelled from this order. Furthermore, as the customer was made aware, these appliances were purchased through a Warehouse direct Open Item promotional sale. The item in question was part of a limited time exclusive offer, as such we may be unable to match this price for future purchases outside of this limited time offer. We are sorry to hear that the options presented to the customer were not to their satisfaction; however, for further assistance, the customer would be directed to return to their local store to re-select a different product as they were not satisfied with the previous device. Any further questions, concerns, or issues with deliveries or installations will be escalated to the attention of our Geek Squad Appliances Escalation team. Best Buy considers our position on this matter to be final and this issue to be closed

Dear Mr*** - We understand your concern that the dishwasher you purchased appears to have been previously installed. In researching the model that you purchased, we can see that the price you paid is less than 50% of the retail price. While I am unaware of the history of the
dishwasher you purchased, it is not uncommon for our associates to test a unit to ensure that it works before putting it out on the sales floor. This would be the case with a floor model, or an open box unit. Based on the price that you paid for the dishwasher, we are unable to offer you a further discount of $150.00, however, in the interest of good customer relations, we are willing to meet you in the middle and offer a $refund. Please let me know if you accept this offer and would like to take advantage of this refund. I would be happy to process the refund upon your approval. Regards, Amy

Revdex.com, Thank you for bringing this to our attentionWe apologize for any inconvenienceThere was an issue with the shipping address, and the customer's Gift Cards were delivered back to our warehouseThis is not common, and when signed for at the warehouse triggered our auto-system to
reflect that the units were delivered and invoiced, and not returned I have issued a the total for all returned items was $I have issued back a financial correction totaling $for customer satisfactionThis was applied in a $credit to one order, and a $credit to the other, so please be aware the refund will appear in two parts Thank you again for allowing us to address these concerns Regards, Sarah L

I am rejecting this response because: I neglected to include that I lost hours office timeAs my billing rate is $500/hr and I was not able to reschedule some appointments, I took a significant financial loss due to Best Buy installers who all stated they "could not install" and plumbers with the same responseThis, in addition to the damage done to my carpeting due to mud, leaves and debris brought in by these (yes, 13) Best Buy contractors, I feel that I am due more than an apology and demand damages for my lossesAs I stated previously, I cancelled the order, ordered from *** *** and had the washer/dryer installed in daysI placed the order on 9/28/and it took over a month before I cancelled this order out of sheer frustration and anger

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you very much for addressing this with the company. Calling their line got absolutely nowhere, but you have once again shown me that the Revdex.com is a great organization to get the attention of businesses!

Initial Business Response /* (1000, 9, 2015/12/16) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your concerns with your order and deliveryMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI also apologize about the delayed responseI reached out to the appropriate people which started the chain of events that have led up to the delivery of the fridge on FridayI am working with them to see if we can get both the fridge and range on the same day and we should have an answer in the next hours
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***
Initial Consumer Rebuttal /* (3000, 11, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the for addressing this TyrusPer your message, I had expected a response within hours, but have yet to hear back from you - days laterWe have now had our refrigerator and oven delivered, but still have an extra dishwasher in our garageI have asked no less than times to have it picked up and even went into the store last week to set up the pickupI was told that within hours someone would be in touch to set up a timeThat was a week ago and still nothingNow, I will have to arrange for returning it myself as my husband can not park in the garage - and hasn't been able to in FOUR MONTHS! I am very disappointed with this and feel that I should be PAID to store the dishwasher and return it on my own
Final Business Response /* (4000, 13, 2015/12/23) */
I will contact the warehouse and look into getting the pick up expedited

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case The BOGO promotion is offered by the phone carriers when purchasing or upgrading phones through our Brick and mortar stores or through the online store/websiteIn reviewing *** ***’s online order (BBY01-***), the charge on the Apple iPhone Plus was $as per their receipt with AT&T the mobile carrier financing $for the phone on the purchase on their existing phone plan With *** *** placing the online, themselves we would be unable to determine what steps they may or may have missed when following the process in adding the phone to their shopping cart or the assistance with our chat representative with their chat sessionAgain, with the BOGO being offered by AT&T mobile carrier, *** *** would need to work with the phone carrier AT&T directly Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Mr*** - We're sorry to hear that you had a challenging time with the communication from the delivery team. We have processed a refund to your credit card in the amount of $100.00. The refund may take a full billing cycle to be reflected on your statement, however, you
should be able to see it reflected online within the next business days.Regards, Amy

Initial Business Response /* (1000, 5, 2016/02/08) */
Dear Mr***
Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI apologize for the experience you had with the Apple
Watch you purchased
I am pleased that we were able to agree on a price for the replacement of the Apple Watch and that you will be picking the watch up from the local Best Buy store you designated
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Sincerely,
Larry S