Best Buy Stores, LP - US Headquarters

I am rejecting this response because: I have had to initiate all the contact to try and arrange the 10th attempted delivery (which is still not finalized at this time) I will not close this case until I receive a non-damaged refrigerator and all the other items promised by the merchant Thank you

Initial Business Response / [redacted] (1000, 7, 2016/01/07) */ Dear Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com concerning the Geek Squad GPS PlanI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about your concern regarding the misunderstanding with the GSP plan that was purchased with your cell phone and I understand the frustration that this situation must cause youWe value feedback such as this, as it helps us make decisions for the future of our company After a complete review of the information it was found that each receipt provided to you at the point of sale for your phone purchases clearly states that the fees in question are made known to you (Excerpt taken from copy of your receipt # [redacted] ) (13) DROPS SPILLS ADH YEAR P For each claim, your Geek Squad Protection (GSP) Service Fee will be $You have purchased a Year planCall 1-800-Geek-Squad ( [redacted] ) to cancel this planSee Terms & Conditions for complete details I am AGREEING to purchase Geek Squad Protection coverageService Fees and claim limits apply For all the Terms and Conditions of the GSP Plan https://www-ssl.bestbuy.com/usw/termsconditions/anonymous Under the circumstances, Best Buy will not make any refund as requested in this complaint Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situation Sincerely, Larry S Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason is that the salesperson said that there were no additional chargesYes it is stated at the bottom of the receipt, but the salesperson never mention the geek squad charges of $149.00, which I feel should be relayed to the customers when purchasing insurance from best buyThat is a questionable tactic of omission to sale their insuranceIt is nothing more than an additional charge on the insuranceIf they were righteous they would tell the customers up front and not rely on the customers to discover it at the bottom of the receiptThe majority of customers rely on the honesty of the people they are dealing with, I know I did, to aid them through their purchaseThis is a used car salesman tacticYou know your homeowners and auto deductibles up front, you are not hit with there will be no deductibles and then, oh by the way you did not read the find print you owe us an arm and a leg, before we can handle your claimI was charged $for the SOP and they took months of insurance from meIf I had paid monthly, explain to me how they were going to get the next months of payments from me after they settle my claim, by replacing my phone and cancelling my insuranceThey wouldn't have and I should not have to loose that money either, for trying to save money up frontI am being penalized for paying for the year policy up frontSo I still feel that I am entitled to my months of prorated insurance payments Final Business Response / [redacted] (4000, 11, 2016/01/12) */ To whom it may concern, We fully responded to this complaint and Best Buy stands by it's previous decision Thank you Sincerely, Larry S

Dear Revdex.comWe're sorry to hear that MsD [redacted] did not have a good experience with our Geek Squad agents Our records show that her computer has been repaired at our Beaumont, Texas Best Buy store, and at no charge to her We will be closing our case regarding her concerns at this time.Regards, Amy

I am rejecting this response because: I did cancel the order in time and purchase the item from another merchantDue the transfers by you reps, spoke to different supervisor, calling back times, hung up on, being placed on hold -times for a period of - mins and no one taking ownershipThe only supervisor that help me contact someone was a Sales Supervisor because rep refused to get one for meI purchase the item at another merchant at a higher priceBest Buy not processing the order correctly, the employees totally clueless,, I lost over hours of the day then paid more the BB sales priceBest Buy sales are good but customer service is awful and time consuming

Revdex.com, Thank you for bringing this to our attention Please know we do not knowingly sell faulty products, after the amount of time from the purchase date it is not unreasonable for the product to fail Respectfully honoring the customers request to cover the cost of data recoveryRegards, Nick S

Dear Ms [redacted] - Thank you for your feedback regarding the USB Bluetooth Adapter that you purchased on January 1, We are aware that there is an issue with the functionality of the adapter working with Windows and are sorry that this issue affected you I can see that you have already been issued a credit for the item Please rest assured that our team is working to correct this issue as quickly as possibleRegards, Amy C

Dear Revdex.com, Thank you for bringing Mr [redacted] 's concern to our attentionPlease know that we have reviewed this concern unfortunately we have verified that the orders placed by you do not meet Best Buy’s criteria and restrictions and have an may be cancelled in the future Best Buy may have limit quantities purchased per person, per household or per order on certain productsThese restrictions include orders placed from the same BestBuy.com account or credit card, and sometimes even orders that use the same billing and/or shipping addressBest Buy reserves the right to limit quantities sold, including the right to limit or prohibit sales to dealersThis may result in the cancellation of online orders and also the termination of the My Best Buy rewards accounts Our recommendation is for the customer to shop for items in our store (though some restrictions may still apply in our brick and mortar locations) or you can place future orders for multiple items by visiting Best Buy for Business, who can be contacted at: https://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy?cmd=OnlineOrderingPag...⇄ Please review the terms of use for BestBuy.com by visiting this link: http://www.bestbuy.com/site/legal-privacy-policies/conditions-of-use/pcmcat20440...⇄ You can find our policy on order quantity limits here: http://www.bestbuy.com/site/help-topics/product-availability/pcmcat204400050030....⇄ We hope that this helps youWe're sorry for any difficulty that he may have experienced experienced in placing orders with BestBuy.com Thank you again for making Best Buy aware of this situation Respectfully,Best Buy

February 27, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as our store correctly informed the customer of our return policy and that he would be subject to the return fee as stated clearly in our return policy: Cell Phones with a Carrier Contract and Unlocked Phones You can return or exchange cell phones with a carrier contract and unlocked phones within daysLike the carrier stores, we have a charge ($35) for return or exchange of these productsThis return period and charge also applies if you are a My Best Buy Elite or Elite Plus memberTherefore, Best Buy is unable to fulfill Mr [redacted] ’s request for the refund of the fees in questionNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted]

I am reviewing the receipt, will research further, and reach out to the customer on FridayThank you!

Dear Revdex.com,Our Geek Squad Customer Service team has attempted to reach out to the customer on multiple occasions regarding a resolution for their concern However, they have not responded to our teams phone calls We would recommend the customer to reach out to their case manager regarding their concern as they have offered a resolution to the customerNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

I am rejecting this response because: Your stated policy is refund gift card in min then your staff said -hours Now days for email credit or up to days for gift card credit neither has happened Best Buy has continued to fail to meet any promise on time it will be credited.As of today I still do not have any credit

Hello Revdex.com, We are following up on our previous response to [redacted] ’s Revdex.com case As we outlined in our previous response forwarded to your office on 01/27/2017, the $Best Buy gift card was reissued and currently being mailed to Ms [redacted] While we would be unable to accommodate Ms [redacted] ’s compensation or E-Gift Card request, the feedback is very much appreciatedPlease be assured Ms [redacted] ’s concerns have been heard and documented at the corporate office (case # [redacted] ) Best Buy feels that this has been fully addressed appropriately and will not take further action on this issueRespectfully, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] **’s concern to our attention regarding the online order purchase Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have contacted Mr [redacted] directly by phone, email and are working with them directly in setting up a return call tag or UPS return labels so the items can be sent back to us for refund Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Initial Business Response / [redacted] (1000, 12, 2015/08/06) */ Dear Revdex.com, The No Lemon Policy is part of our Geek Squad Protection plan which was not purchased in this caseThe computer would need to be sent out for service again as that is what HP covers under their warranty Thank you, [redacted] Best Buy Executive Resolution Team

I am rejecting this response because: the delivery of the appliance was only a small part of the issue It was the lack of customer service, name calling and blame shifting by employees that was of more concern This is why I wanted a senior Best Buy representative to contact me No one has attempted to contact me or even say we are sorry for such a bad experience and we value you as a customer The only reason why I filed a Revdex.com complaint was to hopefully catch someone's attention and take action so Best Buy does not lose more customers There are process that are broken and from a consumer perspective I felt it was important to bring to these issues to light At this point it seems like I care more about Best Buy's customers than they do

May 26, To Whom It May Concern: Best Buy feels that we have fully addressed S [redacted] concerns that were forwarded to your office as we have initiated the service process and the service center has left a message for the customer to schedule an appointment The service center is awaiting contact from the customer to schedule an appointment Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

April 14, To Whom It May Concern: Our store’s General Manager Thomas [redacted] has reached out to Mr [redacted] multiple times to try to address this matter and has been unable to connect Mr [redacted] is also welcome to visit the Yonkers location and meet with Mr [redacted] if that is a more convenient option Nevertheless, Mr [redacted] is awaiting a reply from Mr [redacted] Please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] SrExecutive Resolution Specialist Best Buy Corporate Campus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBest Buy has emailed me and told me they would refund me as requestedI am hoping to receive the refund soonThe gentleman, Scott, that contacted me was great.Thanks, ***

I am rejecting this response because:Best Buy did not address the problem of "Disclosure". Are their sales people trained to LIE! I was perfectly willing to purchase the item when I was told it did not fit the space of the customer that returned the refrigerator. Again, if another sales person did not over hear the conversation and was candid about the REAL nature of the problem, we would have purchased the refrigerator and not realized that there were parts missing until we received it in our home.A $ [redacted] gift card to Best Buy is very poor compensation for a reduced credit score. Let them give $ [redacted] to a charity such as Smile Train or a Food Bank. Best Buy stock was not doing very well, but then picked up.If they continue to be dishonest the public will find out soon enough. I am preparing to contact Consumer Affairs in the State of Florida. [redacted]

Revdex.com,Again Best Buy will not be honoring the customer request for compensation to cover the hard drive and data recovery The manufacture's warranty is only year and does not cover any data loss, and the hard drive is over years old If there is a concern with the functionality of the unit, I would refer the customer to contact the manufacturer directly as they are the maker and warrantor of the productRegards, Nick S