Best Buy Stores, LP - US Headquarters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I did revive my gift card and problem is resolvedThank you

Dear Revdex.com,This individual's My Best Buy Membership and online purchasing privileges have been cancelled and revoked due to non-compliance with the programs Terms and Conditions.Best Buy will give no further consideration to this complaint Thank you,Larry S

Dear Revdex.com - The customer paid for two day shipping and received two day shipping His phone was delivered on 12/16/ Best Buy considers this matter closed as the customer paid for two day shipping and received two day shipping.Regards, Amy C

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Thank you for contacting Best Buy through the office of the Revdex.com about your computersmy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about the difficulty that you've had with your computers and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company Regarding your request for replacement; Best Buy offers a day return and exchange period on our computersUnfortunately, you computers both fall outside of this time period Both computers purchased by you came with a one year manufacturers warrantyAdditional coverage can be purchased in store, but you declined to purchase additional coverage Because no additional coverage was purchased, and because your computers fall outside of the standard manufacturers warranty Best Buy is unable to offer free repair or warranty exchange on either of your computers I'm sorry for any disappointment that this causes Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situation Kindest regards, Cassie E Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same generic response as beforeIf you sell refurbished computers they must be identified as such and not sold as new as both of these computers wereThat is a deceiving practice and considering I bought what I thought were new computers and ended up having refurbished computers that failed within to months each I think most patrons would feel the same way I do Label you products better, train your sales staff better, communicate with customers better and stand behind the products you sell With all that said, while I DO NOT agree with your response Cassie, I have heard from the Best Buy team personally after emailing the CEO and Best Buy has agreed to assist me better than you have with my complaint I would suggest that Best Buy would take better responsibility for their deceiving practices

I am rejecting this response because: Customer called Revdex.com and informed Revdex.com the resolution of the program sent to Mrs [redacted] did not work, also it indicated there might have been a virus so she closed it downMrs [redacted] is seeking another resolution to her computer issuesShe is still requesting a refund or replacement

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters I have reached out to Mr***, as well as to the store managementI am pleased to say that tomorrow afternoon, Mr [redacted] will go to the store where his defective item will be exchanged, and he will also receive the $trapromotion Thank you for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Dear Ms [redacted] - We understand that this is a frustrating experience, and we apologize for the length of time that your claim has taken With that said, you will need to continue to work with Sedgwick to settle your property damage claim We are forwarding this complaint to them and requesting that they reach out to you with an update Thank you for your patience during this process.Regards, Amy C

Dear Revdex.com,Thank you for giving us the opportunity to address this concernWe looked into the customers concerns regarding delivery chargesThe customer was not charged any delivery charges with this orderBest Buy feels we have fully addressed this concern

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the online order #BBY01- [redacted] to our attention for the Revdex.com complaint filed on 12/01/ Online order BBY01- [redacted] was shipped and delivered on 12/02/to the following address they provided when they placed the online order on 11/28/with an expected ETA of 12/06/2016: [redacted] LONG BEACH CA ###-###-#### kasia[redacted] @yahoo.com Tracking #: C [redacted] http://www.ontrac.com/trackingres.asp?tracking_number=C [redacted] Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Mr [redacted] has been issued a discount to is order, as a gesture of goodwill in relation to this claimAdditionally, his dishwasher has been installed correctly as of this timeThe store has been in contact with Mr***, and is currently waiting for a call back from the client to finalize resolution.Please let me know if you have any questions, or if there is any new information.Thank you,Cassie EExec Res Sr

Dear Revdex.com - We have reviewed the customer's order details and have found that the television that the customer purchased is currently not availableIt is still being manufactured, but we do not have any in stock Best Buy does not guarantee the availability of any product that we sell The customer may cancel his order and purchase a different television or wait for delivery when the television is in stock We do not make substitutions on customer orders, so we will not be offering an upgrade If Mr [redacted] needs assistance in picking out a television he can visit any Best Buy location or he can call the Home Theatre Sales department who helped him to place his current order Regards, Amy C

I am rejecting this response because:I bought the appliance through Best Buy, not Sedgwick Sedgwick is just a company that is contracted by Best Buy As I stated it is difficult to contact this company I have supplied everything they need and still have not received money to repair my floorsSedgwick has now passed me on to a new company As I said, I bought the appliances through Best Buy, they arranged the delivery It’s as though if I am passed off to enough people, it is dragged out as long as possible, and communication is made difficult, I will just give upThe bottom line is I bought the appliances from Best Buy, they damaged my floors and I want them to pay for the repair

I am rejecting this response because: if they had not told me that they could cut me a check for the gift card then I would not have cancelled the order Also, the gift card was purchased through shop with scrip not cash star I guess it is ok to lie to your customer now Because every single customer service representative I talked to had a different response I guess I will have to take this more public and contact my local TV station and see how they feel this should be handled It is not so much a complaint about not receiving my order in a timely manner, it is about the fact that they tell you they can do something so you agree to what they tell you and then turn around and do something else I would have kept the order if they had told me they could not give the money back again But no, they tell me that they can refund the money I am able to print up a gift card, so it is more than an e card

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Dear Revdex.com, Thank you for bringing this matter to our attention to be addressedWe apologize that the customer feels they were treated poorly by the employees and managerOur Employees are required to validate all competitor prices before having a manager approve the Price Match Best Buy does not price match K-Mart or their affiliated website prices and therefore this request was ineligible for the price match to be performedFor further questions on our policy for price matches, please see: http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ Best Buy will not honor the price match and will not give attention to this matter further Best Regards, Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've reviewed the stipulations at: http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ and this item declares price matches will be honored by local competitors within mile radius (which kmart is within miles): What is considered a local retail competitor? A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) of your local Best Buy storeA local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) as either the billing address or the shipping address on record for the purchase And another point, how can you address and/or correct the situation of employees poor attitudes without asking for names? Per the generic response submitted, it seems as if this attention will go unnoticedPlease review your clause and reconsider for the price match that I've requested Final Business Response / [redacted] (4000, 10, 2015/08/27) */ Dear Revdex.com, Best Buy does not match Kmart and will not honor the price match since it is ineligibleIt is a task of the store management to validate and approve any and all price matchesThe store management has been made aware of the claimed interaction and will take necessary steps to address the customer's concerns Best Buy has provided our final stance and we will give no further attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office, in accordance to our Price Match Guarantee Policy, (https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat29030...⇄ We therefore maintain our positionPlease forward any additional questions or concerns to our office and we will respond accordingly Warmest Regards, Best Buy

Dear Revdex.com, Thank you for bringing [redacted] ’s return request to our attentionDue to the customer’s store experience, I have processed a refunded his Skullcandy headphone order # BBY01- [redacted] Thank you, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for bringing Ms***'s concerns to our attentionWe apologize for any inconvenience and frustration caused to the customer.While accidental damage handling (ADH) plans do cover minor spills and drops, the amount of damage found on the computer was found to be excessive, which is why it was not coveredThe plan is designed to cover light spills, like a glass of water, not complete submersionIf the computer was damaged in an act of god, such as flooding or rain, this can be covered by home owners insurance, but is unfortunately not covered under the Geek Squad Protection plansFor more information on this, please refer to the terms and conditions of the plan, which can be found here: https://www-ssl.bestbuy.com/usw/termsconditions/anonymous.In the interim, it looks like the customer has purchased another computerAt this time, Best Buy will not be providing a replacement computer or a refund of the charge as the damage on the computer is not covered by the planSincerely,Kelsey F.Executive Resolution SpecialistBest Buy

I am rejecting this response because: As far as refund goes it just got to account, however because the crazy amount of time this has taken to do including me doing alot of leg work I should be compensated for my timeI have had to call visit and make special arrangements to get this taken care of and it just now got taken care of because I filed a complaint Not to good best buy

Dear Revdex.com, We have requested the $e-gift card be emailed to him and it should arrive in the next 24-hoursThe e-gift card was sent to [redacted] @GMAIL.COMThank you