Best Buy Stores, LP - US Headquarters

I am rejecting this response because Dear Mr [redacted] , Please be advised that this matter (address is a freight forwarder's) was never an issue to my previous orders, which Best Buy properly fulfilledMy account was never tagged on this matter (through the year until a few days ago) and this debacle has caused me much stress as I've kept awake late at night for MONTHS waiting for the preorder listings to come online in the BB websiteIn this regard, I still believe that I should have been promptly told of this exception simply because previous experiences have never placed me in this predicamentNow that I was led to believe that I finally got my Nintendo SNES Classic, an item extremely sought after, I am suddenly surprised that any orders would be ineligibleI was not even given an option to change my addressI earned my place in that long (almost impossible to get through) queue to get an SNES Classic after many many many days of waitingI would like to still get my SNES Classic allotmentI'm only buying one pieceIt's not like I'm scalpingI can immediately provide an alternative address that won't be tagged as a freight forwarderPlease work with me hereI am still a decent customer and I've paid without any malicious intentI do not believe this matter is settled nor was it properly resolved in Best Buy's fulfillment processI've dealt with numerous online retailers and they have always provided the chance for corrective action to properly conclude a sale when there are issues with the checkout, whether it be because of payment, billing, or shippingI got a confirmation email and there was no issue in my previous transactions to lead me to believe that the delivery address was not an issueThere was no way to know this was an issue because previous transactions had been successful and Best Buy had not prompted me that this was unacceptableIn the interest of consumer equity, I believe I deserve a chance to correct this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBest buy will pick up the damage washing machine on 7/30/Thank everyone for their help

Dear Revdex.com, Thank you for bringing Miss [redacted] 's concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Best Buy provides service for products in accordance with the terms and conditions of the Geek Squad Protection (GSP) plan the customer purchasedSince the day redo period for service has passed, the customer would need to pay any applicable fees on a new service requestThe terms and conditions of the GSP plans can be found at www.geeksquad.com/protection-plans/terms-and-conditions/aspx Regards, Kathryn S

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meitem was returned and refunded

Dear [redacted] : Thank you for contacting the Revdex.com about your return concern I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review [redacted] , I appreciate your return concerns, and will be happy to look into your request If possible, can you reply to this email with purchase receipt or order information? If purchased at one of our stores, the four-part purchase transaction information would be towards the top of your receipt, beginning with the store #, followed by register #, transaction # and date If your products were purchased via Best Buy online store, the order number would begin with ‘BBY01-‘ Thank you again for bringing your concerns to our attention I look forward to assisting in this matterSincerely, Dean [redacted] Senior Executive Resolution Specialist###-###-####dean[redacted] @bestbuy

Dear Revdex.com, Thank you for making best Buy aware of this issueAs of today, the total cost of the customer's purchase has been refunded by Best BuyWe ask that the customer be made aware of the fact that though the funds are no longer in Best Buys' possession, the full refund will need to be processed by PayPal and can take time.We sincerely apologize for the delay.Best,Cassie E Exec Res Sr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11471121, and find that this resolution is satisfactory to me

Dear BBB, Thank you for bringing this matter to our attention. First of all, we are very sorry to hear of the setbacks endured by the customer when dealing with this. Please know that we have contacted our customer directly to help resolve this issue. Thank you.

Dear BBB,Thank you for sending this for review. I have looked into the customers order and see that he has already been refunded for one out of the two filters. I still called the customer and left a voicemail with my contact information.Thank you,Karla [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Dear BBB, Thank you for bringing Mr. [redacted] 's concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer. Best Buy has found the customer's My Best Buy and Gamers Club Unlocked... accounts were in violation of the terms and conditions associated with these programs, which prohibits purchases for the intent of resale. Our records indicate that the account has exceeded purchase limit thresholds on more than one occasion over the last 12 months. Thus, forfeiting the rights to participate in our My Best Buy and Gamers Club Unlocked membership programs. This is Best Buy's final decision on the matter and neither the My Best Buy and Gamers Club Unlocked accounts nor reward points will be reinstated. Regards, Kathryn S. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) No notice was given and I was allowed to buy the items on line. I will be filing a small claims civil suit for the amount of the earned points. I spent 25K and believe I am due the rewards I am owed.

BBB, Thank you for bringing this to our attention. Please know that we are deeply sorry if the installation had issues. Our team personally reached out the customer to talk over the matter, and they placed new stainless steel hoses on the unit as well. A damage claim has been submitted with... our claims department who will be fully investigating the water leak. In addition, a $150 check was issued to the customer for the experience as a customer satisfaction gesture. Thank you again for allowing us to address these concerns. Regards, Sarah L.

Mr [redacted] - I am not sure that the store will be able to offer you an exchange at that time You will want to work with them to establish whether or not they are willing to make that exception We are not offering you a gift card at this time Our offer of the Rose Gold phone was in an effort to assist you in getting the phone with the gigabytes of memory that you are seeking Best Buy makes no guarantee of stock levels or availability of products that have not been purchased and are being held for customers We are not offering you any compensation at this time Again, should you desire to wait for the color of phone that you're interested in, please make sure that the store is willing to extend their exchange offer to you.Regards, Amy C

Dear Ms***,Thank you for bringing this matter to our attention to be addressedWe're concerned to hear of your experience and we apologize for any frustrations this may have caused youUnfortunately Best Buy does not have the means to file a Food Spoilage Claim as there is no entitlement without a Geek Squad Protection PlanTherefore the claim would be denied.Best Buy has addressed this matter and will not be reimbursing for food loss on a product outside of our return policy without Geek Squad Protection.Thanks

Dear Revdex.com,Thank you for sending this for reviewI have called the customer and he has confirmed this has been taken care ofI provided the customer my contact information in case he has any further issues.Thank you,Karla [redacted]

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concerns regarding the [redacted] fridge purchase and delivery service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsMs [redacted] connected with our home delivery teams on 07/13/(After filing Revdex.com complaint - corporate case # [redacted] ) and requested a reschedule for delivery on the fridge for Friday July 15, While we would be unable to accommodate Ms [redacted] ’s compensation request, we do appreciate being made aware of this particular experience Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: Case has been re-opened for failure to honor settlement offered Hello this is an old case that needs to be re-openedBest buy sent me a $gift card to close out my caseAll though when I went to spend it, there was no balance on the cardAt first they told me it was a sales audit that messed it up in may Now a week later they are saying it was spent in may 2016, I have contacted the store directly two times this week and lastI have called their number times nowNo one can helpThe associate in the vestal store scratched the pin off in store end of August It could not have been spent in mayHow can I reopen this case

Dear Mr [redacted] - Thank you for providing the additional information, as it assisted me in requesting that our returns center refund the remainder of your money It may take a few business days for the refund to be reflected on your bank statement We're sorry for any inconvenience this has caused you.Regards,Amy

I am rejecting this response because: Amanda, I am not actually "rejecting" your replyI am communicating there are techproblems with your replyThe link you sent me to the return label did not workPlease directly email me the labelDo not use the UPS websiteAlso the second email which also has a UPS link does not display properlyPlease update me directly or via Revdex.com about the replacement Dr***

I am rejecting this response because: As a customer for Best Buy/Pacific Sales I still need additional assistance in contacting the manufacturer [redacted] please provide a phone number and contact person This is part of the problem, if you don't have the correct department, no one helps you and you get lost in another companies bureacracy I would appreciate a name of a contact person Thank you

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when dealing with the TV with us in Upon review, we see that Mr [redacted] has been working with the manufacturer to have the TV replaced Unfortunately Best Buy is unable to intervene or replace the TV from our end since the manufacturer is replacing it under their warranty Thank you