Best Buy Stores, LP - US Headquarters

I am
rejecting this response because: You havent worked with me at allYouve made my life miserableTo top it all the washer never even worked. I returned everything after different people came and let me know they cant take itOne guy said that he would have to replace both the washer and dryerBSThen you try to charge me $for cancelling the orderI have not received any help and will never walk into Worst Buy againI was an elite customer that just moved into a new house and now sears has my businessThanks

Final Consumer Response /* (2000, 7, 2015/10/14) */
Range was finally delivered to my home on Wednesday October 14, (days later), But still no resolution to my time and money lost throughout this debacle of service

Initial Business Response /* (1000, 11, 2015/10/27) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionThe quantity limit has been breached for this item is five per person per householdBest Buy will not be providing a price match as the first five purchased were outside of our
price match policy when this was brought to our attention
Please be advised that any mass purchases of an item should be made through Best Buy for Business
Thanks,
Initial Consumer Rebuttal /* (3000, 13, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchased all of these items on different days at different timesThis is Best Buy again making up their own practices to suit there needs and not the customersI find it extremely hard to believe that I "breached" a quantity limit that is not specified anywhere in your practices or in your stores and was able to purchase more then on different occasionsI see now that you have a quantity limit on your web site but at the time of purchase this was non existentALL of my purchases within the day span I was promised when I became a "Platinum" rewards member should be honored by your company as promisedThis is not a suitable answer by any means and is another example of your company making up their own practices and not honoring the ones they tell the customersI am still expecting a refund for the amount desired and will take the appropriate means necessary up to and including reporting you to consumer affairs as well as small claims court if needed
Final Business Response /* (4000, 15, 2015/10/30) */
Dear Revdex.com,
Please refer to our "Low Price Guarantee" as found at:
http://www.bestbuy.com/site/Payment-Pricing/Best-Buy-Low-Price-Guarantee/pcmcat2...⇄ /> "Our Price Match Guarantee does not cover:
The online prices of retailers not listed
Contract mobile phones sold by any online retailer
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites
Best Buy For Business transactions and BestBuy.com Marketplace items
Competitors' service prices, special daily or hourly sales
Any financing offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
Best Buy has provided our final stance on this matter
Thanks

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me Your email below asked for followup if Best Buy contacted me; however, there is no "respond" option in the Revdex.com system so I am sending this email Best Buy contacted me today and agreed to provide my requested refund They are issuing a check today and I should receive it in 5-days I will let you know when I receive it Thanks, *** ***

Dear Revdex.com, Thank you for forwarding this to our attention. We have resolved the customers complaint that was sent to your office by the customer on 8/7/2017. Best Buy has made the appropriate points adjustment to the customers account.Nevertheless, if there are any other questions or
concerns, please contact us.Sincerely,Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. thank you for your helpI couldn't have done it without you

I am rejecting this response because: We have had this dishwasher repaired more than times for leaking and flooding other times for not drying the dishes. This has been an ongoing issue since we purchased this dishwasher. Herbert, from your company, advised that it was junk and he was requesting for us to get an exchange per our warrantyOur expectations were that this would be honored. Imagine if he didn't know about your "it has to be the same issue three times within year to be replaced rule", then as a customer my expectations are, I have a warranty, this is an ongoing issue, warranty said replacement if cannot be repaired. This has never been REPAIRED only "patched" until the next issue. Now I have to continue paying an annual renewal in order for this to happen, however, it only covers new band-aids which is creating a very bad experience for my family and IHerbert (your tech) is practically known in the neighborhood and to my family because we have seen him so much for this same issue. I was sold that if anything EVER happens to my appliances, you (Best Buy) would repair or replace. We have attempted repair, now its time to replace

Dear Revdex.com: Thank you for sending this to us for reviewThe customer's issue has been resolved, as I see a fund request for a $gift card on 7/29/16, which arrives in 2-weeks from request dateI see an exchange order and delivery scheduled for 8/9/Thank you!

I am rejecting this response because: I am rejecting Best Buy s response to show my dissatisfaction with the way they have not taken responsibility for the actions of their employeesBest Buy manager Cody said he couldnt take the phone back because there were no proceduresThen he and Corporate officer said they could take it back but AT&T rep would not take it backThey gave me the run aroundThere needs to clear chain of command when there is a problem that out of the ordinaryNone of the its after days, dead end/there is now way to help you responses Applied to my situation

Dear Revdex.com: Thank you for this referralI have reviewed all history and confirm the customer tried to return this within the return periodA case for a return label is still open and awaiting fulfillment; however, I have issued the refund now as a good faith gesture, since this has been so drawn out
for the customerHowever, I will not be awarding any further funds, as there is no policy dictating that additional monies are owed for attempts to contact our store or customer service centers

Dear Ms*** - We have reviewed your request along with a previous case from May 24, 2016. Our records indicate that you contacted our Primary Support call center to have a store credit and a gift card reissued. Our administrative associate who researched the reissue request found
that the store credit that you referenced had been used and had a zero balance. Here are the details of the use of that store credit. All transactions took place in the Springdale, Ohio Best Buy store: 2/12/- Google Chromecast Return - $store credit3/11/- Purchase of Stereo Cable and iPad/iPhone wall charger - $used towards purchase5/23/- Purchase of Copy Paper and Brother printer - $balance used towards purchase As of 5/23/16, the store credit had a zero balance as it had been used to make the two purchases above. We will not be issuing a gift card or store credit due to our findings. Best Buy considers this matter closedRegards, Amy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the $Best Buy gift card to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when the gift
card was not receivedWe have verified the gift card was requested; however, never completed or sent As a customer service gesture, we are sending *** *** a $*** Best buy gift card and should be received at the address provided in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bring in this to our attentionWe are truly sorry for the inconvenience this caused Mr***Our records indicate that a case manager from our Appliance Delivery Escalation Team did contact him to assist with this but he had requested the order be canceledThe
order was canceled on 2/12/Mr*** paid for the order using PayPalBest Buy would have released the funds right away, however, the funds are applied to a customer's account in accordance with how their financial institution normally processes credits. Please let us know if Mr*** has not yet received his refundPlease know that we will also make sure his feedback about the experience is properly documented. Sincerely, Dan S.Best Buy

Hello,Our General Manager spoke with the customer today and took care of the issue by replacing the lap top at no cost to the customerWe consider this matter resolved.Thank you,Anthony W

Thank you for your partnership in bringing this concerns to our attentionCorrespondence regarding this matter has been brought to our executive resolution team for proper review.We are very sorry to hear about the described difficulties with our customers purchase and their attempts to receive a
price matchSince our Open items can vary in price by location, product condition, missing accesories, etc., these items are not eligible for price matching as dictated by our Price match PromiseHowever, as our records do indicate the phone calls made and the exceptions offered to this policy, we have processed an allowance to refund the original payment the as previously offeredWe would ask to allow 3-business days to allow the refund to be visible within our customers accountWe again sincerely apologize for any frustration and inconvenience and thank you for the opportunity to provide resolution to this issue.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because: I have been working with themIt’s pretty simple to just do something- anything- yet nothing but back and forth me calling them has been doneI’d like to know what they plan to doWhat are the options? And is this how they operate?

Revdex.com,Thank you for bringing this to our attention. Please know we have been able to credit back $to the account used to make this purchase. Regards, Nick S

I am rejecting this response because: the cc# listed is NOT MINE. and the person purchasing those was *** ***, not me. they are billing the WRONG card. my last digits are ***
I responded to best buys response but noticed the receipt sent was from On that receipt, the last digits of the debit card are not mineWhen those phones on that receipt were upgraded, ONE phone *** was some how taken off his (*** ***) card and applied to mineThe last digits of mine are ***I've explained to them over and over this error and the phone is question is a S5, not an Sthat's listed on that old receiptThe Swas purchased in April of My last digits of my card have always been ***The change I made was the expiration dateThat's when I discovered their error and I tried to correct it in August 2015, months laterCan you please add this to my response?

Dear Revdex.com: Thank you for sending this on for reviewI have looked at the customer's order history and concluded that all billing issues were resolvedThere was one other order submitted and then cancelled, but it does not reflect any charges; therefore, the bank authorization issue has since
resolvedI cannot account for the details of conversations between the customer and the store; however, I see where the customer was advised to run the CD to install the printerIf they do need more help, they may call Geek Squad at ###-###-#### and pay $for a remote printer set up consultationThank you

I am rejecting this response because:I did not accept $to resolve this issue I have asked several times to speak to Sophia or the local store leadership team Per my conversation with both parties an additional $is owed Local store is stating Sophia needs to issue the additional amount I have requested a call from her as well as the store and district manager several times I can provide email threads if neededPlease contact me directly at ###-###-#### so we can resolve this quickly - enough time has been wasted