Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This complaint was assigned to Safe Home Security Inc.
 
It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with trying to cancel her account.   After reviewing the customer’s request,  I have...

submitted the customer’s account to be closed.  Greg  ###-###-####  ext. [redacted]

In a
follow up on the complaint filed by [redacted] against Safe Home Security
Inc.  The customer was having issues with
their system with one of their door sensors.
         On
12/10, the customer called in upset that the service call was not performed
yet.  Greg, who was working with the
customer, was out of the office so he spoke to customer service manager
Kamishia.  She spent nearly two hours on
the phone where she assisted in walking him through mounting and programming
the sensor.  Once installed, it was
tested ad was working fine.  The customer
still requested a service tech to come do an inspection of the entire system where
he called the office on 12/15 and set service for the following week.
          This
complaint should be resolved by next week. 
The charge for the sensor was waived and the customer was issued a credit
on their account for the inconvenience. 
For any issues, the customer may contact ###-###-####  Greg ext [redacted] 
or Kamishia ext [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I'm responding to Revdex.com Complaint #[redacted].   The issue was forwarded to our dealer and his sales rep is going to pay off the balance that is owe to [redacted].  Dealer will also keep me posted if any other issues occur.   Thank you.

I SPOKE TO MR [redacted] ON 12/30/2015 I EXPLAINED THAT I SUBMITTED THE INFORMATION FOR THE CREDIT ADJUSTMENT I ALSO INCLUDED HIM IN THE EMAIL FOR TYHE CREDIT CORRECTYION AND EXPLAINED THAT IT WOULD ALSO HELP IF HE WENT TO ANNUAL CREDIT REPORT . COM  TO DISPUTE THE THE CHARGE AND ALSO T0 HELP EXPEDITE THE PROCESS HE INFORMED ME THAT HE WOUJLD LEAVE THE COMPLAINT OPEN UNTIL THE CREDIT BUREAU RESPONDED THAT DOES NOT HAVE ANYTHING TO DO WITH US WE ARE NOT RESPONSIBLE FOR HOW LONG IT TAKES THEM TO DO WHAT THEY HAVE TO I WILL RE SUBMIT THE REQUEST TODAY BUT AS FAR AS THIS GOES THIS COMPLAINT HAS BEEN RESOLVED. THANK YOU

[redacted]Please disregard the two previous responses.  As per my voice mail, a credit repair update has been submitted. Please allow 30 days for it to be reflected on the report. Sorry for the confusion. Jill K[redacted]

To Whom It May Concern,
 
As states in the customer’s agreement, cancellation will be
finalized once a cancellation letter is received and processed, and the final
payment is remitted. As stated in our previous correspondence, the payment has
since been remitted and the account has been closed.
 
Please let this serve as formal confirmation of
cancellation. There is nothing further needed to be discussed on this matter.
 
Sincerely,
 
 
Colin W[redacted]
Corporate Account Director
Safe Home Security
[redacted]
Middletown, CT. 06457
###-###-####

To Whom It May Concern,We have reached out to this customer twice via phone and left message. We have received no contact back. This customer's account is closed. No further obligation is required. The bill the customer received was sent out prior to the cancellation being finalized. The...

customer can disregard that bill. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

As a courtesy for the years as a customer we have closed the account with no further obligation.  The credit reporting however was accurate and the customer did not pay or close the account without a back balance.  If they feel a discrepancy exists the correct procedure is to dispute with...

the bureaus in question online.

This Document is from the Technician who put a whole in the roof that day. He stated Ladder fell through roof while working. Then his supervisor James and myself are aware.

Complaint: [redacted]
I am rejecting this response because:I am rejecting the offer because looking at the contract my signature is forged. I don't sign my name in that manner. Nor do I use my middle initial. Again, the representative offered to lower my bill to 45.00 a month via...

telephone which I have paid on time except for the last 2 months (which I intend to pay) I am very saddened that the reps signature handwriting and my (fake signature look exactly the same. Nice Try. [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as they refund me the difference, which they said they would. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it is inadequate and inappropriate.have contacted the attourney general in ct regarding class action lawsuit noting numerous complaints involving this company.
Sincerely,
[redacted]

The October 2014 payment is posted to this account.  The issue is that the contract ran through February 2015 and the customer still owes 4 months to close plus late and finance.  We would accept a payment of $150 to settle the account if paid by August 15, 2015.  In terms of credit...

reporting all our customers are reported each month to [redacted] and [redacted].  If a client feels reporting was in error they may dispute with the bureaus on line via each website.

Please be advised we have emailed a letter to the customer at [redacted] which he may fwd' to [redacted] so he may have the inquiry removed.  If the consumer has any further questions he may reach us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to have a confirmation email showing the account was closed sent to [redacted]
Sincerely,
  [redacted]

Complaint: [redacted]
I am rejecting this response because:  At
this time I do not accept the company’s response.  Once Safe Home Security actually follows
through by accepting our 60 day notice for cancelling our alarm service this
month (that should have been last month when we called and emailed) and we are paid in full, then I will accept their response but not before
then.  I just want us to part amicably
and with no further issues.
Sincerely,
[redacted]

Complaint [redacted]
SHS
The customer signed a 5 year agreement in April 2013 for 60 months. This customer has an outstanding balance in excess of over 1500.00 dollars. We are will to offer a fresh start program to help customer resolve this matter or work out acceptable payment arrangements....

Please contact me at ###-###-#### for payment information.
JEVAUN P[redacted]
Resolutions Department Manager
Safe Home Security
[redacted] Middletown, CT. 06457
###-###-####
mailto:[redacted]

This customer has called several times to cancel her service. She has been instructed multiple times on multiple occasions to send a cancellation letter, which she has not provided. That is the reason her account has remained open. We will honor this “complaint” as a letter of cancellation.  ...

At this time, the account has a past due balance. Normally with any type of services, the balance on the account has to be “current” in order to close the account. Because of the customer’s tenure with Safe Home Security, we have opted to close the account without requiring the balance on the account to come current.   There are no refunds due at this time.     Sincerely,     Colin W[redacted] Corporate Account Manager   [redacted]
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