Best Way Home Improvement

The reason I got off the automatic draft is because I lost my job  2010,  I am not making the money I was making at that time and when I notified you of this, the person I talked with had no problem with me paying monthly. If I could afford to do a monthly draft I would but I am not late if I am paying monthly. I made an agreement with someone in your office and they had no problem with this payment plan. I can not remember the female that was handling my account at that time so that is why I send my payments in the way I do. I can't send what I don't have and you should understand that as long as I am keeping my payment caught up monthly.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Brown

Complaint: [redacted]
I am rejecting this response because:  I was not okay with it. Kamisha and I never spoke again after all they could do was give me 2 months free. It is ridiculous I am paying for service I am not receiving. I got the service only because of the cameras which they will not service because they have no one to service them. So again, I had to pay $840. Last year to service them.  I was also never told to call back end of 2018 or 2019 by Kamisha. I was told by Candice P[redacted] of Safe Home about mid 2016 to call back in 2017 to get my bill lowered. 
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I do not agree with what they are asking because they call me on July 26 2016 telling me that I have till August 19 2016 to cancel the services. I call on July 30 and that when they extended the contract to July 2017 because I was calling asking them why no one had call when the system was takening off the wall. I feel like this was never connected to law enforcement...there monitoring service was terrible.Then I sent email on August 1st requesting it to be turn off that I no longer needed there services. I have the contract here where they extended the contract because they came out and replaced the battery in September 19 2011. I would be willing to pay August payment but not September, and in there respond they are saying that they won't cancel the contracted until July 2017.
Sincerely,
[redacted]

Please see previous response.

This agreement shall remain in effect until July 8, 2020.

Complaint: [redacted]
I am rejecting this response because:
While I am happy that the account is to be closed, I still need reversal of the previous charges. The Security One team which installed the new...

equipment removed the old equipment.  therefore, the old equipment will need to be located and returned if the new equipment is to be removed. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I will require them to correct any reporting made to any credit bureau, and once they have been paid send a written statement via e-mail to me that the contract is terminated and that I have no other obligation to them or any of their affiliate companies. If these additional terms are acceptable let me know to whom and where I send the money. 
Additionally, I always pay legitimate bills, however this company has no ethics and per all the online complaints is really only about generating money with very little regard to servicing customers. I take offense to their statement that I owe them per the contract, and  they do not need to provide service. Their statement contradicts their own contact.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I certainly wish I had known about the three-day cancellation window. If I'm able to acquire the panel could you all provide free installation as promised along with door and window alarm features?   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I called early enough to cancel so that I would not be charged for January either, however, I was told that I could not request to cancel the service until after my contract was over. On 2 separate occasions I was given misleading information by the staff. Only in the third call did I speak with someone who agreed that my account can be cancelled because the contract is done. On both of the previous 2 calls I was lied to. The first person refused to cancel the service and said I called too early, I decided on my own to send the email anyway. On the second call the representative told me I had to call 60 days prior to the end of my contract so now I am required to pay for February and March. During this call I was also told that there is not a corporate of that I could contact. The caller identified themselves as Kaylen. She said if I read my contract I should know it takes 60days notice to cancel even on a month to month. I should be reimbursed for both February and March because I called with enough time to avoid those charges, however the staff advised me that I had to wait before requesting cancellation. Kaylen said the rep before her had given me the wrong information but for now I would have to pay for February as well as March. 
Sincerely,
[redacted]

AWAITING CLOSING PAPERS, TRYING TO TAKEOVER OR IF NOT,  REMOVE FROM OLD HOME AND INSTALL IN NEW, BEFORE WE CANCEL, ALSO I LEFT A MESSAGE WITH OLD OWNER TO GIVE ME NAME OF NEW OWNER OVER PHONE TO SPEED THIS UP.           Shane Manzo Customer Service Director   Safe...

Home Security, Inc. 1125 Middle Street, Ste 201 Middletown, CT 06457  ###-###-#### mailto:[email protected] www.safehomesecurityinc.com

CALLED CUSTOMER MANY TIMES TO FIND WAY TO GIVE MONEY BACK  THEY HAVE NOT CALLED ME BACK   Salvatore C[redacted] Resolutions Department Manager   Safe Home Security [redacted]
[redacted] ###-###-#### [redacted]...

https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

To Whom It May Concern,We have reached out to [redacted] via phone and alerted her we will be closing her account per her request. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

[redacted]
 
This account is in the process of being cancelled and the
credit is being repaired to fix any adverse reports.
 
Jevaun P[redacted]
Resolutions Account Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT....

06416
###-###-####
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:Clearly, the cancelling of the contract did not occur or was not processed all the way, as the initial charge was never refunded and I was instead forced to dispute the charge with my credit card company.I also never received any correspondence from the business (even after sending two certified letters and email), confirming that the contract is in fact cancelled, as it is expected. Both of those steps should have occurred within 10 business days after receiving the cancellation notice, according to FTC regulations.And even if the contract is now finally and officially cancelled (still require written proof of that, on a company letterhead), I'm still stuck with a system that is locked down with a custom installer PIN, not allowing me to maintain my own system properly. As stated before, we already owned the system before attempting to switch monitoring to SSH/SSI, simply allowing SSH/SSI to utilize it. The installer who switched out the communications module (I think his name was something like "Drew") seems to have changed the installer PIN and we need to know that PIN in order to change/remove/update any sensors.
Sincerely,
[redacted]

We are cancelling the account and refunding the client $121.97.  Please allow 30 days for processing.

The account was cancelled.  No further obligation due.

The account has been canceled, per the customers request, with no balance due. We apologize for any inconvenience or misunderstanding.

We have located the agreement.  We purchased the agreement but since a cancellation letter has been submitted and [redacted] is a no roll State we will cancel without further obligation.  Please allow 30 days for the cancellation process to complete and ignore any correspondence received prior to that.  Once cancelled there is no further obligation of either party upon the other.

Revdex.com:I have the letter from Safe Home Security dated  Aug 25,2016 confirming they received my cancellation letter as well as clearing the attached cashier check for the September payment of 54.99 on Aug 23,2016.  Since my original contract was with [redacted]io, I didn't receive any notice of Safe Home as the provider of my monitoring, I needed to research and located SHS and was advised to mail letter and payment to office in CT. With that being said, I can't fathom my letter was not received until the date that SHS had indicated of Oct.5,2016.  I am pleased to hear that I am no longer under contract and amnot responibsle for any outstanding balances as noted on the billing statement (10/10/16).  no 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: A renewal letter arrived this summer which we responded by phone telling the company we were not interested in renewing the contract. At no time did the company rep stated that the refusal to renew had to be in writing. They had also telephoned me at home regarding renewal and I stated we did not want to renew for another term. My husband has filed a complaint with the Attorney General office in Maryland against this company. Hopefully they will be able to get this company on track so they will stop taking advantage of the elderly. I truly believe it's a scam.
Sincerely,
[redacted]