Best Way Home Improvement

In response to [redacted] - Complaint # [redacted]
We are scheduled to complete [redacted] installation on Friday afternoon, when we spoke to her we gave her a few options for completion date, and she chose this date and time. Also, [redacted] was upgraded with no charge for several...

microsensors, a cosmetic upgrade to make to her happy at no extra charge to her. In addition to that, she had our technician move the keypad three times, which we normally charge an extra fee for. Our technician was at her home until 7 o'clock that day to make sure she had her alarm working. Due to unforeseen circumstance, we need to go back to complete install, the reason it was scheduled for now is because our company was waiting for some construction to be done at [redacted] home, per her request. In hopes of keeping our new customer happy, we waived all the additional fees that we normally would have charged. We look forward to completing installation this Friday and will be happy to give [redacted] her next two months of service free.
Thank you,
Julianne [redacted]
Executive Assistant
One Corporate Drive
Windsor Locks, CT 06096
Office: ###-###-####
Fax: ###-###-####
[redacted]

Again, we are happy to service the system but we are not cancelling.  This was installed 8 months agao and we are well beyond any recission period.  Please call [redacted] to set service.

Complaint: [redacted]
I am rejecting this response...

because:the answer from the business has nothing to do with my complain. My complain is not about late fee as in the 5 years of my contract, I never paid late. My complain is about the company scamming me after my 5 year contract expired. The company reported me to the credit bureaus for "no payment" many months after the contract had terminated. This was done without my knowledge. I found out about this after checking my credit report and noticing how my credit score got ruined from this. I'm looking into hiring an attorney and I plan to sue them.
Sincerely,
[redacted]

This account has a 3 year agreement on it dates 3/23/2016, we already reduced the buyout amount from $450.00 down to $404.04, that amount is the lowest we can go…

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted].   I will pay August and September payment if they agree to cancel contracts as soon as they received payment... Thank you [redacted]

After review of the account it has been determined that there was communication regarding cancelation on the account and we will terminate the account once account is brought current.  We will not hold to contract renewal in this particular case due to customer verbally stating they were...

thinking about canceling the whole thing.  As of now the account will be processed for cancelation.   Thank you   David R[redacted] CRO,Chief Retention Officer   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-#### ext[redacted]

Safe Home Security has agreed to release Ms. [redacted] from our agreement. The account has been canceled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]; I was charged for the month of February 36.99, if I was to receive a credit for the difference in the amount and if my contract stays the same with wireless monitoring  I will then find this resolution to be satisfactory to me. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:was not a retraning issue and 10 months of my time wated not satisfied with the service or the 3 months discount my time and effort is worth more then they are offering.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This account was purchased from another alarm company in late 2015.  Acquisition letters as well as invoices are sent to each client.  The client called beginning in late 2015 and was aware that teh account was purchased.  teh debt is legitimate.  Please contact us to work out an...

arrangement.

Please see our previous response.

Complaint: [redacted]
I am rejecting this response because: Safehome is completely telling false stories. I HAVE replaced my batteries several times. I JUST replaced my batteries AGAIN with  lithium  batteries, which are some of the best you can buy. Also safehome stated that my image sensors are not under warranty, well when I called in AGAIN ON 3/15/17 there agent told me that my sensors are covered under a warranty and they will be replaced if needed. Finally I  received a call on that same day from a man saying he will come out on Saturday of next week to fix my problem. My complaint is still open until my problem is fixed. Also with the lithium batteries the sensors still don't work. 
Sincerely,
[redacted]

A refund check was mailed on February 1, 2018 in the amount of $43.99. The account is closed and no further money is due.

Safe Home Security will use this complaint as a written letter to request cancellation of services and will agree to cancel the account without penalty.

This complaint was assigned to Safe Home Security Inc.   It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because he never had the cameras installed in his system and has been trying to get this resolved for several years. After reviewing...

the customer’s account, we have ordered the cameras, set service and have credited the customer’s account accordingly to where the customer is satisfied with the resolution.   Greg  ###-###-####   ext [redacted]     Gregory M[redacted] Customer Service Manager   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-####

SPOKE TO CLIENT TO DISCUJSS WAIVING BALANCE AND CORRECTING
ANY MISTAKES OR OVERSIGHTS MADE BY SHS EVEN THOUGH CLIENT HAS NOT PAID ON HIS
ACCT SINCE 2013 HAVE BEEN CALLING AND LEAVING MESSAGES BUT HE HAS NOT CALLED ME
BACK YET.
 
Salvatore C[redacted]
Resolutions Department...

Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]

Complaint: [redacted]
I am rejecting this response because:  Mr. Aalan R[redacted] is the person that repeatedly failed to return my calls over...

the course of this issue.  I left many messages for him since he never answered and I also asked repeatedly to speak to his manager and never was put through to one or received any correspondence from his manager.  It is 8:50 pm on Monday the 29th and I did not get a call from Mr. R[redacted] today.  I did not have any missed calls on my phone and there were no voice mails.  If he calls be I expect it will be in several days.  He was unable to resolve the issue before so I am not confident that he can resolve it now.
Sincerely,
[redacted]

SAVED, SERVICE SET FOR 6/14, JUST ADDING A FOB, RETRAINING AND GIVING FREE MONITORING UNTIL OCTOBER
Gary B[redacted]
Resolutions

Safe Home Security
[redacted]
mailto:[redacted]...

[redacted]

The offer is more than generous, we cannot do anything more.