Best Way Home Improvement

Revdex.com:First of all, thanks for your expeditious assistance on this matter that has been going on since early January.While I didn't talk to Carmello from SHS, as indicated in the message from the business, having them close this out with out any further obligation is the satisfactory outcome.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] spoke to Princess B[redacted] and sent an email requesting to terminate monitoring contract. Princess stated that the account would be closed and no other action needed once email was sent. 
Sincerely,
[redacted]

WE WILL SEND AN E OSCAR REPORT TO THE CREDIT AGENCY BUT AS FAR AS THE PAST DUE MONEY WITYHOUT CONTACT TO MR[redacted] WE WILL CONTINUE TO TRY AND RESOLVE THE FINANCIAL PART UNTIL HE CONTACTS ME HE HAS ALL MY CONTACT  INFORMATION THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER.  THANK YOU

Please see previous response.  Client must go through third party debt collector we have turned the account over to them.

The contract was purchased and is fully assignable to Safe Home.  Please see previous response for options available.

Please contact Karen C[redacted] at ###-###-#### who can assist you personally.

Complaint: [redacted]
I am rejecting this response because:  PLEASE SEE ATTACHMENT
Sincerely,
[redacted]

I AM MAILING A COPY OF THE PAYMENT HISTORY FOR CUSTOMERS TO REVIEW  PER THEIR REQUEST.

To Whom It May Concern,We have explained via this platform and via phone to [redacted] that his account will expire August 11th, 2016 and that there are no further payments due. There is no reason to leave this complaint active. We ask that The Revdex.com close this complaint as resolved and satisfactory. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

This customer no matter what we do wants to cancel we've even had a tech back out at his home. We did a welcome call with the wife while the husband was sitting there. He knew we were a separate company from [redacted]. Customer was offered a lower rate if he goes back w/ [redacted] and now he wants to...

cancel. We serviced their account and they were happy. Then they called [redacted] to follow up on their cancellation.    We talked with the tech and he advised that the husband and wife were both there and were satisfied. We are not allowing them to cancel.

Complaint: [redacted]
I am...

rejecting this response because:  I have spoken to them several times about the problems.  I was lead to believe when my system was changed over to my cellular phone in June of 2010 (I believe) that my system would work the way I needed it to.  However for the next 6 months it apparently was on demo and I was not receiving any monitoring but still paying for it; Also, I was lead to believe that the two-way speaker that I pay extra for would work. I was never told that if I cancel the alarm too quickly it would knock out the two-way system.  This does not even seem reliable to me.  I am paying for something that does not work and never has consistently.  That is not my fault but the problem with the equipment they gave me.  They are in the business of understand what the equipment will and will not do.  I put my trust in them.  They have had several complaints against them through Revdex.com.  The faulty equipment (or equipment that was never intended to work, since at one point I was told it wouldn't work with a cell phone.  Yet a few months later when I went to cancel at the time my contract was up I was told they could) is the reason for the false alarm fine.  I have been lied to by this company.   I was willing to just be let out of my contract, but after being yelled at and lied to by the company I am also asking for reimbursement for what has been payed when I have not received what I was told I would be.  My next step will be to speak to a lawyer if this cannot be resolved as I have already spoken to a new alarm company whom can meet the needs I have as a single mom needed the security.
Sincerely,
[redacted]

We will cancel this account without further obligation.  Please allow 30 days for the process to complete and ignore any invoices recieved prior to that time.  Neither party has any further obligation to the other.

The main Part of my complaint was they dinged my credit history for reasons that were of their own fault (failure to service their product).Part of the agreement to settle was they were to send a note to the credit reporting services that my account had always been in good standing.I recently requested my free credit report and I see that I'm still showing that I have delinquent payments of up to 60 days on the report.This is failure to comply with the agreed upon settlement.When I called Safe Home to talk to [redacted] (the account resolutions manager I was told to deal with exclusively)I don't get thru and never get a return phone call to resolve my concerns.I would like to follow up on the lack of clearance of my credit blemishes.Thanking you in advance,[redacted]

Complaint: [redacted]
I am rejecting this response because:The company has not trained me on the use of the system. This was not done at the time of instillation because I was told all the parts to the system were not here. They would come back to finish the job and never did.   It makes me a nervous wreck. We never received everything we were promised by the installers of the system. We have waited long enough for services that were not rendered. I feel that the contract has not been fulfilled by the company.
Sincerely,
[redacted]

Please give us the dollar amount owed to the previous security company, to pay off the contract. We will issue a check upon receiving a response

The client had a past due balance when they called in for service. Now that their past due balance is paid, we would be happy to set a service call and repair any problems the customer is having. That is what we are willing to offer. The account will not be canceled.

On 7/13, The customer spoke with customer service manager Greg where she informed him that she was told that the service call was free.  The manager submitted the account to be sent a refund check for the service call the customer was charged.  Greg M 1-[redacted]

Complaint: [redacted]
I am rejecting this response because:I've recleved no such response via the Attorney General's office (nor personally).  Additionally, I DID receive an additional attempt to charge my bank account, as well as a threatening letter for not allowing this to go through.   Perhaps these are things that could have crossed in the mail, so if these are taken care of, I'll revise my response.
Sincerely,
[redacted]

A refund for the
98 dollars was issued to [redacted] and is in transit. She had service to her
equipment on 01/26/2018 equipment was serviced and verified to be in working
order.

Complaint: [redacted]
I am rejecting this response because: I do not want to deal with the company where only non-professionals work. When  3 years of my...

contract was over I was verbally told that I can have a month to month protection. Then all of a sudden in January they raised the payment from $38 to $43. I did not sign for the increase of my payment. They said the money was taken for IDENTITY THEFT???  I never signed for that. But they said that it was their MISTAKE. I did not want to deal with such a company and decided to cancel the service. I  I spoke with a representative who told me that there is no problem to close my account. The only thing I need is to fax my written request which I did. But instead of a confirmation letter about closing my account I received an official letter saying that I can not close my account until May 31 2018!!! I was amazed,   called again and  this time  I understood that I need to know who I was talking to because it looks like nobody is responsible for their words. This time I spoke with Tony Deloose who said that I can take his word he closes my account February 1. I asked him to send me an email confirming it. He promised. But never did. I called  the company again  and asked to transfer me to a manager. The so called  Manager GARY D[redacted] was  extremely rude and unprofessional as the rest of them. I heard a new version: I cannot close my account until May 31 this year. In the circumstances like that I think it is unfair to have my house protected by such irresponsible Security company.
[redacted]